I would definitely not recommend this place, horrible customer service, they do not care about the…read morewell-being of animals. They only care about the money. I will never bring my animals to this place.

Two times with two different dogs, this Veterinary Hospital has taken care of my dogs when my vet…read morewas unable to get them in. One was the middle of the night where my elderly dog (17) was suffering and in pain. They were very compassionate and gentle with her. Just recently they took care of my puppy who had a bowel obstruction and needed surgery to get out the object. They explained everything in great detail and kept in constant contact with me on the progress. My puppy is home and doing well. When I was in to pick up my puppy up someone rushed in with an emergency. They handled everything swiftly, professionally and with care. I would highly recommend this place. They saved my dogs life.

We took our dog in for coughing. The staff and doctor were great! I would recommend Great Lakes…read morePet!!!!

I called this hospital needing immediate medical attention and supportive care for my cat with FIP…read moreon Tuesday night. I had called 5 other hospitals prior to calling here. We had been recommended to call Great Lakes Pet Emergencies. So that's what we did. As I was explaining the situation to the woman on the phone, she cut me off and said "well we're still seeing patients from 5:00 pm. we wouldn't have time to treat him". I said "okay I understand, do you have any recommendations for any other hospitals that I could call, because you are the 6th hospital we've tried." She stated "well honestly that just the reality of emergency medicine this close to a holiday so I can't help you" I work in a vet hospital myself. I understand having bad days where you're backed up like no other and everyone is upset with you. I'm not upset they couldn't see us. It was late and they had more than enough going on. However, the lack of empathy and professionalism that was used on this phone call was astounding to me, especially given that I had just explained to her that my cat was actively dying in my arms. I could never imagine addressing a crying pet parent with such a lack of compassion, even on the busiest of days. I certainly hope that they treat the patients who actually do receive care at their hospital with a gentler hand.

Staff was very professional and accommodating as I sought some assistance in administering…read moresubcutaneous fluids for my welsh terrier (non emergency). They were reasonably priced and delightful to deal with.

I brought my cat in over life threatening symptoms. I was left inside of a room for a full two…read morehours, and not a single person came in to examine my cat. No one checked in, no updates were given, and multiple people came and left while i sat and waited. The receptionist was very nice, but I wasted precious time I could've spent elsewhere. PLEASE dont go here especially if you are non-white.

My hubby and I had to bring our cat in to be euthanized. There was no wait and the staff was very…read moreloving. Very comfy and affordable. We got a paw print from them for free.

Zero! They took 2 dogs in for a more urgent problem. I sorta get that but we waited 4 hours and…read morethey could have let us know. The woman at the front desk talking to her screen I said are you talking to me because you're not looking at me she said yes. WTH 2 hrs into us waiting another woman came in took are info and said the doc will review and be in and 2 hrs after that I asked what's going on and that's And they took my $150.00 if agreed for the doc to examine The place was not what you would expect. Very cheesy So I went to Grand Rapids to the family vet they were outstanding and put this place to shame!!

Just came back from having to send our family member to the Rainbow Bridge. They were very kind and…read morehelpful for such a difficult time. Heartbroken, but glad we went there Not as expensive as you might think for emergency services, and the staff was so kind. Thank you

My dog developed a large mass on the side of his neck, which grew rapidly. I took him to the vet as…read moresoon as I noticed it. They referred me to a specialist. I got second opinion from another vet and they also said to find a specialist. I was told he would need CT scans, ultrasounds, and surgery. I was overwhelmed and desperately trying to set up the earliest appointments I could get for him. But within that time, it continued to grow. Within a week and a half it went from the size of a golf ball, to the size of a grapefruit. I felt like I wasn't getting the immediate help my dog needed. That's when we came to AEC and met with Dr. Melissa. She had the confidence and experience to perform a procedure on my dog that was absolutely necessary and as a result, she saved him from a great deal of pain, and me from a great deal of panic. (Not to mention thousands of dollars). Melissa introduced herself to my dog so he could became familiar with her. Then she explained to me what she would do, what she was looking for, and what would happen next. All before she took him to the back of the clinic. After the initial check she came back with more details, explanations, and information about the next steps she would take. One thing I greatly appreciated is that Melissa gave me an estimated time as to how long the procedure MIGHT take, but she emphasized that an extended wait time did NOT mean something had gone wrong. That helped settle my anxiety and keep me from watching the clock too closely. I admire emergency physicians and everyone in this field so much. They have to treat traumatic and urgent situations while also balancing their compassion for the animals they are helping. Melissa walks that line with kindness and integrity. She trusts her intuition and seemingly puts herself in the position of her patients. As a result, she provides them with not only the most comprehensive and quality care, she also provides them with a great deal of comfort. One month later, I'm sitting on the couch next to my HEALTHY dog writing a review for this amazing doctor, Melissa. We are so grateful for you! I want to wrap this review up by acknowledging and praising the entire staff at the AEC. My interactions with the receptionists were particularly wonderful. One of them even helped me carry my still somewhat sedated, nearly 80 pound dog through the ice and snow in order to safely get him in my car! If you're having an emergency and need an exceptional doctor, a clean and calming clinic, with the kindest and most compassionate staff, this is where you need to go.

I felt like everything was well explained from the initial phone call all the way to the actual…read moreappointment. The staff showed extreme care and compassion for our pet as well as for us. Sarah was so kind and friendly, she went above and beyond to check in with us, walk us back to the room, go over all information on what the appointment would look like, explain every and all process so we knew what to expect next, walk us out, and take GREAT care of our dog. It was our first time at OVRS so she made sure any and all questions were answered! Some even before we even had to ask! Dr. Sauerbrey was so incredibly kind, professional, and took her time explaining all of our options, giving her recommendations, but making sure at the end of the day our dog would have the best chances and best treatment possible. She was kind, empathetic, and so easy to work with. She answered all questions happily and was a joy to meet and work with. The amount of care and compassion the team has to make these appointments as comfortable as possible for pets and their caregivers

Came from Marquette Michigan for services that aren't available in the UP. They were so kind,…read morewelcoming, and honest. Also the building is so clean. Heidi especially is such a gentle warm soul, she let me cry in her arms while she cried with me. They lead with empathy and care, while putting the well being of the animal first. To Dr. Henney and the team, thank you

If MedVet hadn't discovered the reason behind my kitten's physical emergency, my 7-month-old,…read more"Tabs," would have died! MedVet's Team wasted no time. They found a very long piece of string wrapped around the base of his tongue. The remainder of the string was found in a clump in his intestines. Surgery was the only way to save my kitten's life. The Team's prompt action and expertise ensured success. Tabs came home with us the next day. He's resting quietly now. He's on his way to a speedy recovery and a long future alongside me. I am eternally grateful to MedVet Commerce for saving my precious Tabs!

My dog had been being treated by our regular vet for a few weeks for an eye infection that wasn't…read moreimproving. Our vet thought something else was going on and recommended we get a CT scan. Went to MedVet on the recommendation of a second vet, and was pleasantly surprised by how efficient, fast, and caring the staff and doctor were. My darling was diagnosed with cancer behind one of his eyes and into his sinuses. Surgery was a possibility but I ultimately decided not to put my baby through something that would be traumatizing for him, ans my baby will be going over the Rainbow Bridge this weekend, with the help of Dr. John from Peaceful Paws. HIGHLY RECOMMEND MedVet!

Our 17 year old cat Lilly had been diagnosed with cancer a year and a half ago. She was doing OK…read moreuntil four or five months ago when she started to decline more rapidly. We took her to the vet again who told us that Lilly had a tumor near her bladder. In the last couple weeks she declined even more and was not eating or drinking very much and had vomited bile a couple times. We took her to the vet again who said she was dehydrated and recommended that we bring her to AEC for treatment. When we got to AEC, they developed a treatment plan for IV fluids and the first step was bloodwork. We were hopeful that Lilly would improve with IV fluids and we would be able to take her home. Sadly, the bloodwork showed that IV fluids were not a viable path given Lilly's condition and that there were no other treatment options. We wanted to take her home, but the doctor advised against that because it would prolong Lilly's suffering. At the doctor's recommendation, we made the excruciating decision to put Lilly down. Although this experience was devastating and traumatizing for us, we can't say enough good things about AEC, from the front desk staff to the vet techs to the doctor. Everyone was so sincerely compassionate and caring and empathetic. Dr. Brink, was outstanding. She gave a detailed explanation of Lilly's condition and the blood test results. We were very impressed by her clinical knowledge and expertise and are very grateful that Lilly was in her care. We appreciated her genuine compassion. About a week after we were there, we received a lovely card signed by each staff member with individual personal notes expressing sympathy for the loss of Lilly. We are so touched by this gesture and have the card displayed on a shelf in our living room with other keepsake items and pictures of Lilly. We strongly recommend AEC if your pet needs care. Even though we lost Lilly, we do take comfort in knowing that we brought her to a place where she was cared for as well as possible in the last hours of her life by such an excellent team.

I have no idea why the reviews for this place aren't higher. I had a wonderful experience here and…read moream so grateful to have care available for my cats around the clock. When I rescued my cats, they were very sick strays and it was the middle of the night. No other 24 hour vet clinic was willing to examine a stray cat without a prior veterinary history, even when I offered to pay for the treatment. The staff at AEC were very reassuring, communicated clearly, and helped me set up appointments and profiles for the kittens quickly. The vet there examined them and was able to send us home with flea medication and dewormer as well as antibiotics and eyedrops for the infections that they were fighting off. It was definitely an expensive trip, but well worth it for the care that was offered. Huge thank you to Animal Emergency Center of Rochester!

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

I'm a shelter volunteer and Rover sitter, so I've been to many vets and ERs. I was really impressed…read morewith Affiliated. The wait was long and service was expensive, but that's unavoidable. What mattered to me was the customer service. I felt like all three people I interacted with were caring and explained things in plain terms, especially Dr. Lobkovich. I like that it is a little bit smaller, I knew that there were eyes on me while I was waiting and that nobody would lose track of us.

I can't say enough good things about this veterinary hospital. Every time we've been here, the…read moreentire staff has been kind, compassionate, and thorough. During Hazel's recent injury, they took the time to carefully evaluate her, explain everything clearly, and make sure she was comfortable. I truly appreciate the veterinarians and the entire team for their professionalism, care, and genuine concern for both pets and their owners. It brings so much peace of mind knowing they are there when you need them most.