Been to several different MVA locations over the years and by far, this one wins the Rudest…read moreEmployees Prize. For the love of G-d, don't ask questions on what one needs to do for the MVA services they supposedly provide...unless you want rolling eyeballs and testy responses as the answer. What could improve? Start by hiring user friendly staff without a crap attitude...

We had a great experience here for our New to MD appointment. You need to have all of your…read moredocuments together in order to have a smooth experience here. We were in and out in under 30 minutes for 2 new DL's and a title. Come prepared and everything will go your way.

It isn't there anymore. It closed down a bit after Covid started. There were long lines to get in…read moreand you had to have an appointment. A few months later I tried to make an appointment and couldn't. When I went to Staples, I saw that the letters had been taken down and the sign said it closed. Use another one.

They better need a humane heart that thirsts to serve people than not. It is easy to say no, but it…read moreis better to understand people's situation and help them.

MVA has such a bad name and honesty its deserved most times as was this visit. We were there to get…read moremy son's license reinstated, literally no exaggeration, we were there over 4 hours waiting. They state that they were waiting for Glenn Bernie office to respond. They seriously need a new director or managers as this is totally unacceptable.

Quickest MVA trip ever. Since when has efficient and MVA ever been used in the same sentence. I…read moremean, I had downloaded a movie and expected to be here at least an hour if not more. I was there atleast less than 10 minutes, couldn't even check in before I was called up. Granted, I was just there for an eye exam and then was advised I could either renew my license online or on their kiosk... and being the antisocial butterfly I am... I went and renewed it in my car in the MVA parking lot... because I have trust issues and I didn't want to leave the premise until I can confirm it was done... cause trust issues... But the MVA didn't let down and I was on my way.

I called because I saw some reviews but the lady who answered the phone was not nice and made me…read morefeel they did not want new business. I said never mind before I ended up regretting working with them.

Amazing service! Pleasant, helpful, Covid clean and careful, bilingual and fast. Went in for tag,…read moretitle and registration for two cars. Super nice young lady whipped everything up in 30 minutes with price breakdown for each vehicle. Being a separate business from MVA they do charge fees that MVA does not. Much rather give my money to small business than to MVA and lose half a day waiting in line. So happy I found this place. Things to know that are plainly noted in the store: Yes Cash No checks Yes Credit, but 4% charge They have travel services They offer auto insurance They sell some cell phones They do money transfers over seas They have some phone accessories They have some drinks and things to buy

Was great..wasn't too many people the guard really knows her job and she was pleasant, the clerk…read morethat helped me was on the ball..she took time to explain everything to me

I'm disabled and unable to work. My only income is through Social Security, and I have rarely…read moreexperienced anything but consummate cruelty and contempt from the people working here. Due to a "technical error," this office spent years trying to recoup an overpayment that did not exist, slashing my benefits to recoup the money that I supposedly owed them and forcing me through the repeated stress of appealing their decision. I cannot count how many times I called them, quite literally begging someone (anyone) to just look at my file, where they'd be able to see that I didn't owe anything. They would reinstate my benefits temporarily, usually without any formal acknowledgment, only to cut them again. This cycle continued for over five years, and I got different explanations every single time for why it was happening. Last year, I called Jamie Raskin's office in a desperate bid for help. According to the intern who followed up on my behalf, this whole thing was due to a "technical error" in SSA's system which has supposedly been fixed. But now right after that they were finally forced to concede it was their fault, not mine, I'm up for redetermination, and the nonsense has begun immediately. They have at this point completely stopped my benefits because, and I quote, "USPS failed to deliver a piece of mail to your stated address and since you're already in redetermination, your payments have been stopped until this is all sorted out." When will it be sorted out? When the stars align. Until then, my family has to make due with a $300 bank balance. Other fun experiences at this particular branch: - 3-5 hour wait times, even if you get there before the office opens. - Being refused appointments when trying to make them. - Having requests for formal, in-person case reviews completely ignored. - Magically changing paperwork deadlines (one notice will say you have until the 28th, the next will say the 24th) - A constantly-rotating door of case workers, not a single one of which has ever returned a phone call. - The time I hand-delivered our new lease to the office, asked for some proof that we brought it to them, was yelled at for wanting proof ("we're not going to lose it!") and then they lost it. Was told two years later that I failed to update my address in a timely manner and my benefits were once again cut.

Amazing efficiency, Attentiveness, & understandable-ness.. while still maintaining high quality…read moreinformation, and very articulate/clear instructions..!

actually having an insanely pleasant experience here at the DMV. shout out to Sherika.read more

I purchased a home in NE DC a few months ago, and found today when I went to register my vehicle at…read morethe DMV with assigned servicemember Derrick, that a previous resident of my address had a still-active RPP on my address, set to expire July 16th. This was not explained to me very well, and Derrick did not know (or just chose not to share with me) the exact cost structure of a third vehicle registration and RPP (its a significant difference - 1st vehicle: $55/year2nd vehicle: $80/year3rd vehicle: $115/year). He just printed out a piece of paper and circled the amount that I was to pay now if I wanted to go ahead with registering my car as a third vehicle at the residence. I had selected the 2-year registration w/ RPP, he recommended I do 1 year and then come back next year to renew again. I asked, but won't I be paying more than I should for the 1 year too, if it's counting as a third car? He said yes. I said, OK, if I come back on July 17th, when the other person's expires, then it will be the normal 2nd car fee? He said yes. I said OK, do I have to wait in this line again and do the ticket process again to do that, or is there something we can flag? He says, I was going to help you but I don't like your attitude and I don't have time for you. It felt like he 1) Was trying to get more money out of me unnecessarily by not telling me about the option to wait it out until 7/17 (just a couple of weeks from now) and 2) he had a a bias toward me because of my appearance. It would be one thing if this was a private business, but this is the government providing a legally required service. I filed a complaint with DMV Director via an online form but doubt anything will happen. The entire DMV process in most states needs an experiential design overhaul and have an incredible opportunity for improvement and optimization with technology that's available, but this DMV experience was particularly bad and offensive.

very fast and efficent no ptsd very organize and staff was respectful to a senior citizen like me…read morethank you for all you do