Been to several different MVA locations over the years and by far, this one wins the Rudest Employees Prize. For the love of G-d, don't ask questions on what one needs to do for the MVA services they supposedly provide...unless you want rolling eyeballs and testy responses as the answer. What could improve? Start by hiring user friendly staff without a crap attitude... read more

We had a great experience here for our New to MD appointment. You need to have all of your documents together in order to have a smooth experience here. We were in and out in under 30 minutes for 2 new DL's and a title. Come prepared and everything will go your way. read more

I was in and out! I set an appointment and walked in checked in, sat down and my number was called. It was quick and easy- no issues. Only reason for removing a star is i was staring at the vision test machine and that thing around the nose area was friggin disgusting! Its great they had the forehead paper but why does the rest of the machine never get cleaned? read more

Motor Vehicle Administration - Kemp Mill - Dirty eye tester - Departments of Motor Vehicles Near Me - Silver Spring, Maryland

The employee with purple hair was incredibly rude and unfair, she refused to serve me based on a prior experience and was defensive and ultimately refused to help me. I made a basic error navigating the check in link and stood in line calmly asking if she could help me. She harassed me and it was completely retaliatory, she admitted she recognized me once she did and that was when she told me so and to "STOP!" talking, then raised her voice at me and interrupted me telling me to stop raising my voice (I wasn't, and it was ironic because she yelled this at me). At a prior appointment attempting to get my license, I worked with her and during the appointment she told me that the customer service rep I spoke with did not know what she was talking about, I calmly and reasonably expressed my frustration that the customer service had given me wrong information (I had to make a new appointment and come back), I left. Then, during the follow up appointment this morning while asking for help during check in while speaking to me she said "I recognize you" interrupting me, literally yelled "STOP!" at me and told me to leave while I was calmly asking her a question. She completely victimized herself while acting like a bully, meanwhile the security guard was sitting arms crossed half asleep because I am guessing they are used to her outbursts and it is not indicative of an emergency. This behavior and treatment is completely unprofessional and unfair. Calm assertion from a woman is not aggression, she acted like I was a threat by being direct and composed. I missed my appointment because she refused to speak with me and she admitted it was because it was me. read more

I was elated with the easy check in and fast calling. There is also a computer where you can print documents if needed. I got there early. I was seen promptly. Great. Until, I got to the counter and was told I was missing a document. My fault. I ask the employee if I have time to run to get the document. She said there is a 15 minute holding/grace period. I get the documents in under 15 minutes. Then chaos ensued. I was told my number had already been called, that I would have to reschedule, and that there was no same day appointments available so essentially "bye!" I hate, hate, making a fuss but I had taken off time from work. I had to have a long conversation with the manager where she finally agreed to get someone to assist me. The employees who helped me where helpful but the organization is a mess. read more

Overall, I had a pretty decent experience at this MVA's location. I made an appointment to exchange my license and car's registration/title. The clerk that helped me was super friendly, helpful, and knowledgeable (I think her name was Gabriela). I made an appointment and my number was called within a couple of minutes of the appointment time. I think that I was in and out of the office in about 30 minutes. Most of the time was completing additional paperwork for exchanging my car's registration. The location is pretty spacious; however, I think the space would be better used if they moved the information/check-in desk to another section because folks in the line were blocking the door. read more

Have swung by here twice now since moving to MD, both to get my license changed over and to register/title the car in MD and, while I can't say if i've had the same lady both times and for some reason that lady /both ladies said I looked very familiar, I've literally not had an issue. I've shown up at my appoitnment time, both on fridays, have had minimal wait and have been helped wiht my issues very promptly. Every worker still wears masks and there's those plastic screens, so they're a bit hard to hear, but it's whatever. read more

The Maryland MVA has opened a new Express Office in Kemp Mill. Apparently it will replace the l Glenmont location. The Kemp Mill Branch has taken over a bank and a gift shop so there is a generous amount of square footage. Services, per the sign posted in their window, include: driver's license, CDL, and ID services; vehicle related services; and knowledge/written testing. Driving tests are only available at full service Branches in Gaithersburg and White Oak. Kemp Mill shopping Center has plenty of parking and is off of Arcola Avenue in between University Blvd. and Georgia Ave. This branch is open by appointment only and we didn't need their services at this time, but the facility looked spacious and well laid out. read more

The staff (including the police officer) were extremely rude and condescending. There was absolutely zero positive customer service even when I greeted them and thanked them. I had the misfortune of dealing with 2 rude employees. The 3rd employee was helpful. They would interrupt me when I tried to ask questions with one stating that she is asking questions-not me. If these employees are so miserable at their jobs, they should consider going elsewhere. read more

First review in maryland and not a good one, sadly. "Gabrielle" is the korean lady who tried to help me out. Kept sighing going through my documents like she didnt want to be there or work. Dont bring out ur negative energy to others, gabe. Got myself a different clerk. Supervisor here needs to retrain his/her employers. read more

Went to the sight at Kemp Mill for my son's learner's permit. Took a copy of his passport, and social security card , according to the website document selector, it stated that these 2 forms would be acceptable. It also stated that a parent ID driver's license needed to be available. Husband took son and the lady who was working stated that they needed proof that he was his father, even though his name on the passport, same address. Insurance card with his name on it was not good enough either, because father was not the policy holder, even though everyone's name on it. The lady working there, seemed to enjoy turning them away and was very rude and condescending. We had followed the instructions, studied the website and the website did not say that a father had to prove that he was indeed the parent. What is the world coming too, the manager was no more helpful. I am sad for the lady who works there who got pure enjoyment out of turning them away, people who were trying to do everything right. Disgusting display of human indecency. My son was so upset as he has been preparing for months to do this and had studied so hard. AND THERE IS NO ONE TO COMPLAIN TOO!! THIS LADY LITERALLY ENJOYED DOING THIS. read more

They're rude and unhelpful. I was sent back and forth a few times and they blamed me for their lack of communication. Every time I was sent to another person, that person contradicted what the last person said. It was such a pain. My appointment should have taken 15 minutes and I was there for two hours. read more

Quick and simple. The woman who helped me was named Gabriel. Professional and straight to the point. Got what I needed to be done and got out within a matter of minutes! And nice customer service compared to other MVA's I've been to. read more

I have been three times in the last three months and they are completely useless. They do as little as possible to help you and make errors on your forms that they refuse to correct. They just want to get you out of there as soon as possible and not actually help you. There is a reason MVA's have such a bad reputation and this place is the prime example. read more

My APPOINTMENT was at 12:15pm and I did not get to see a clerk until 1:20pm. NO SOCIAL DISTANCING, everyone was shoulder to shoulder sitting on the couch/chairs. I sat in the corner, literally on the floor next to an inoperative self-serve machine. So many people needed an interpreter and all they got was instructions repeated with an attitude. The only reason that I gave it a 2 out of 10 is that the clerk that worked on my renewal was friendly, efficient, and fast. Seriously took less than 10 minutes once I sat down with her to get everything done. read more