Overall, this was a great pedicure ($40 seems reasonable!) and I will be returning. The salon was…read moreclean, well designed, and my feet look awesome. I'm taking off 1 star because the customer service could be improved. While the actual pedicure was lovely, the staff could have been more friendly when I called to make the appointment, upon arrival to the salon, and during the service. To further improve the customer experience, it would be great to have the ability to schedule appointments online. *Note - I came on 5/22/22 and masks are still required.

love my nails everytime !!! best nail spa ever. Lisa is an artist and does such a great job!read more

Tyler was the stylist I need: patient, good listener, and able to give me the haircut I wanted. I…read moredesigned the cut, and Tyler made it happen. Her willingness to LISTEN rather than DICTATE made the experience very successful - and pleasant.

Taylor is a miracle worker. I came in with my hair needing a lot of love after months of letting it…read morego. I described a hairstyle that has worked for me in the past, but also asked for advice. She was so thoughtful and helpful, and knew exactly what to do--she is incredibly talented. My hair was absolutely perfect afterward. She is also so nice to talk to and interact with. I really had both a relaxing and enjoyable experience. The managers/front desk people are so sweet and friendly. I would absolutely go back and strongly recommend them!

I had my first facial with Dina this morning and my skin looks and feels fabulous! It had been a…read morelooooong time since my last facial, so it was no surprise that my skin has been looking dull, tired, lifeless, etc. I booked the anti-aging facial which was wonderful, my head/shoulders/arm massage was amazing and Dina is very nice. The last exciting part of my appointment was meeting her adorable puppy!!! Dogs and great skin have set me up for a nice weekend!

Dina is an amazing person who does amazing work. She is very busy but always finds time to fit me…read morein. I just moved to Needham so this will now be my go to spot for all my beauty needs!

Alyssa .. started my waxing years back .. I'm very grateful as my wax specialist she has taught me…read moreways to enhance my Body & Skin .. Her attention to detail is phenomenal and she truly loves her work. I started with some waxing and now she has moved me along with such care into complete waxing:) I look to her as a Master aesthetician as she clearly stands strong and stable in a career that can most definitely be challenging.. as her client and also an Advanced esthetician and instructor myself. I am so proud to be one of her ongoing clients.

I hate to give bad reviews but I have had quite a few not so great experiences at this location…read more The front desk staff are hit and miss but multiple times I have witnessed pretty unprofessional behavior (bad mouthing their team in the hallways while we can hear them in the wax room, gossiping at the front desk). In addition, this last visit was the worst. I got a huge burn on my face. I thought it would die down after the first night but it looks pretty bad now and I've had to go into work for big presentations trying to cover this up. I've had burns before but this is by far the worst.

Never in my life have I have been treated so rudely. I've been a loyal customer with Miniluxe,…read moreparticularly at this location, for the past 10 years. I am in every two weeks for a service. I arrived this morning for my scheduled appointment on time with my daughter to be told that due to an error on their part they cannot take me. I received no prior notification nor a phone call - nothing. The woman at the front desk could not have been more rude and disrespectful. To treat me that way is absolutely unacceptable. Like I said I've been a loyal customer for the past 10 years. After rudely informing me that due to an error on their part they could not see me today, there was nothing done to remedy the situation. I'm filing a formal complaint with corporate and seeing that the woman is fired effective immediately.

TERRIBLE, HOSTILE EXPERIENCE!…read more ...and we didn't even make it to the manicure table! My mom called the Chestnut Hill location on Saturday to make an appointment for Sunday morning. I witnessed my mom make the call and reserve an appointment for a gel mani/regular pedi for me and a gel mani for her. At 11:30 this morning, we arrived at the Chestnut Hill location. The receptionist was busy on the phone, and we waited a full 10 minutes for her to notice us. We let her know about the appointment, and she informed us that we had made a reservation for regular manicures only, and she didn't know if the manicurists would have time to do gel. It turned out that the manicurists on duty did not do gel manicures at all, so the receptionist accused us of "reserving the wrong people..." even though we'd never been there before and hadn't asked for anyone specific. She was completely unapologetic, said they didn't have time for us, and simply told us to leave. While I'm certain that the appointment mix up was on the side of MiniLuxe, that's not what's a big deal - these things happen. What really shocked us was how unapologetic and rude this receptionist was. She did not attempt to find a solution, she did not say sorry for the confusion (isn't the customer always right?), but merely told us that we screwed up and should leave. I commented to the receptionist that we weren't going to come back, and that she should work on her manners. She told me, "I'm sorry you feel that way," without even looking up from her desk. MiniLuxe has a reputation for being a premium experience. It's not a run-of-the-mill $12/manicure salon. People go there for the experience of both luxury and sophistication, and they're willing to pay extra for it. We were deeply disappointed by how we were treated today. With so many luxury salons vying for our business, stick to the highly rated locations if you'd like to be treated with some semblance of respect.

This is a hidden gem for laser services of all kinds. Suez is the best and she offers great prices…read morefor amazing services. Picco has helped my skin tightening, redness and discoloration so much.

Suez is wonderful and knowledgeable. She is excellent in her provided services ! I highly…read morerecommend Suez for your cosmetic needs

I'm a busy grad student and when I've neglected my hair. Susan is terrific and my hair looks great…read moreafter! Susan is really friendly and chatty and down to earth. She was really understanding when I wanted my hair to air dry so it could look very natural, and she put some light product in it that worked really well!

I love it here! Friendly and fun! They take into account your hair and its needs. I got so many…read moretricks and tips to keep my hair healthly! I recommend going here for any and all hair needs! I will 100% be going back!

I've been seeing Anh at BackBay Skincare almost every month this year for hydrafacials, and I can…read morehonestly say it's completely transformed my skin. It feels like one of those secrets you almost don't want to share because she's that good. I've been to all the "fancy" and overhyped spas in Boston, and nothing compares--those places feel like a lot of promises without results. With Anh, I get instant and lasting benefits every single time. My skin is clearer, healthier, and I've gotten more compliments this year than I ever have. She also takes the time to recommend products that actually work for me, which has made such a difference in keeping my skin on track between visits. If you're looking for results-driven skincare in Boston, this is the place. Anh is truly a hidden gem.

I got the HydraFacial MD® ($200) and Ahn was so kind and professional. She talked me through each…read morestep and was incredibly informative, I will definitely be back!