Friendly and courteous crew, however there is absolutely NO customer service or follow-up. I have…read morean issue with two pieces of the flooring shifting, which may not be their fault but it would be nice to receive a callback. They also damaged the floor when they put a sofa back in place. Certainly it was not done on purpose, but again they have failed to provide good customer service. I will probably have to find someone else to make the repairs since they refuse to return my calls. I will not refer them out. The fortune is in the follow-up!

We had the opportunity of having RUK Flooring Contractors install our new flooring…read more Keyla Pozo and her entire crew were prompt, professional, and performed the work in a timely manner. Attention to detail, the care of our home and possessions were taken in to account. Everything was handled and treated with care. They treated our home like they would as if it were their own. The old carpet/flooring was hauled away. Once the installation was completed, everything was put back in place, and the new flooring was properly cleaned. Overall we were highly impressed, and we look forward to using RUK Flooring for our tile replacement in our kitchen and bathroom makeovers.

Very pleased to have business with M&P remodelling. Showed up on time and fixed my downspout issues…read morein no time. The only unique thing in dealing with them was invoice which showed up before the job was done. I paid it with some hesitations but have not regret it.

Terry, Rusty and the M&P crew did a fabulous job replacing all of my fascia and soffits, along with…read morecapping all of my rafters and front posts on my mid century modern home! Couldn't be more pleased! My neighbor was so impressed, they hired M&P to install their flooring along with paint and sheetrock work! Excellent company! Super pleased!!!

Incredible results for our 20 year old wood floors. They now look BRAND NEW…read more If any Big Canoe resident would like to see, just let me know. Anthony promised a perfect job, and good price. He delivered!

Bryan was so patient, flexible, and honest with us. He never set unrealistic expectations to make a…read moresale, and the pricing was fair. He even delivered a sample of quarter round with 5 different stains so I was comfortable with my choice. The crew was very fast and friendly. They answered my questions and helped me make stain choices that turned out better than I thought possible. So happy I went with Concept Flooring!

Joel showed up to my house without a mask. I asked him to wear one before entering, but he decided…read moreto leave instead. Super rude and unprofessional.

So overall they did a really poor job. But the cherry on top was my interaction with the owner…read more The crew left on what was supposed to be the last day with the stairs unfinished (which was part of the quote). They wanted payment, but I refused to pay until the job was complete as stated in their contract. That evening the owner of the company called me with his family in the car actually screaming at me, cussing me out for not paying. I didn't back down, and refused to pay until the job was complete. The next day he sent out someone to finish the stairs, I paid, and swore to never use this company again. I advise you to avoid as well.

Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for…read more$1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered. In response to Intown's reply: We did pay $600 more to fix the hidden trim work. We didn't feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job. We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

I was sitting at my kitchen table for dinner with my family when I felt a drop of water hit my…read moreshoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning--a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn't hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my "to-fix list" and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn't catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn't yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

Roof Replaced - First Rate Job! From my first contact for an estimate with Billy Dodd, to working…read morewith Mona scheduling around Hurricane Debbie, to the actual installation...Echols Roofing was fabulous. The roof installers are true professionals by showing up on time and getting right to work allowing them to complete the project by 3 PM. Other bids were received, but Echols Roofing was the best. Thanks to all on the Echols Roofing team! Katherine P.

Echols has done a number of major (new roof with rain gutters, sunroom, etc.) and many minor…read morerenovations (front door, fascia boards and trims, new roof on shed, etc.) on my home over the last 18 years. They have always done top quality work and I have never had a complaint ( I am picky too!). In fact, they went above and beyond to take care with other existing home elements and they clean up so well you can't tell they were even there after the work is done. Their master carpenter, Sebastian, is extremely skilled and experienced. I marvel at his knowledge and how he strives for perfection. He is also friendly and responsive. I would recommend Echols to anyone without hesitation. I am considering some additional work on my house and Echols will be my first choice.

Top Floors took great care of me from start to finish! Dan made the trek to my house personally to…read moremeasure for my countertops and Becky made sure that I had options to choose from (she was very patient and answered ALL my questions). The installation team were on time, did a professional job including cleaning up. I am beyond pleased with the result. I cannot recommend Top Floors enough!

If I could give a minus rating I would. We ordered master…read morebedroom carpet and master closet. We told them we needed as soon as they could get it in order to put our house on the market. We waited at least a week and they brought a carpet out and installed it but it was defective. Therefore another week passed for the owner to come out to our house to view the defects and make a claim. Then he ordered another carpet, there went another week, once brought out to my house it too was defective. So we had to wait another almost week in order for them to get yet another carpet. After 3 weeks fighting with this company they only want to offer me 325.00 credit. I'd already paid 1/2 the amount of 1800+ dollars. We had to wait 3 weeks to place our home on the market due to their incompetence and possibly miss several offers or even a sale. I wouldn't do business with this company ever. Their product is low grade. Their 325.00 credit is an insult.