Very disturbing experience today- my beautiful lab was there for less than 12 hours and they lost him- he was found by a community member miles away and brought to a vet who checked him for a microchip and called me. This morning I got a call from my vet "We have your dog" and my heart sank- that is how I found out. This is the worst experience of my life with any service ever. Putting this review in as it would impact my decision to use this "service". read more

Matt, Randa, their children and staff help to make every experience wonderful for your furry friends! Leaving my pets with them I know they will be happy loved and active with many kind people and dogs. read more

I can't say enough good things about this place. Our dogs are loved and well cared for when they stay here.

Barrington Pet Resort (Tailchasers) honestly deserves 10 stars for the service they provide. We have a 10 year old Wheaten terrier named Wookie who has the best personal care while there. There are so many positives and no negatives! We have been using them for almost 6 months now and it has changed our lives. I'll list as many of the great things I can think of. 1. Staff is incredibly friendly, thoughtful and professional. 2. Owners are personable and investing in the business (facility and website upgrades) 3. Online website is super easy to use and make reservations 4. Daycare hours are great for work during the week (7am to 6pm). 5. Daily report cards with photos and summary of our dogs day are posted online for us to view and download 6. Kennel boarding overnight for the weekend or a long week trip are excellent for her too 7. We can select extra walks or playtime for an extra fee for overnight stays 8. Daycare is very reasonably priced at $20-22/day depending if you buy a monthly package or not. 9. They will administer pills and medicine if needed too for a small, reasonable fee 10. They have great dog school and lessons too, if you want to add that on to daycare Overall, I can't recommend this pet resort enough to anyone who needs dog daycare or overnight boarding! read more

We love Barrington Pet Resort! We have two poodles, one youngster and one older dog. The young dog is visibly excited when we arrive and goes straight to the door to the kennels. The older dog gets confused and is on medication. The staff are very good with him and have ambassador dogs to help him out. I love the daily report cards and many options for play time! read more

They really care and truly honest, and thats what brings the results. I cannot stress how much their training helped. My dog is an obstinate jerk, and they helped training her beyond my expectations. The report cards they send let you know the progress the animal is making. It also helps you miss them less. I am beyond satisfied with their training of my dog. read more

Barrington Pet Resort - Pet Groomers Near Me - Lake Barrington, Illinois

Would never go back. Both my dogs got kennel cough and pneumonia, and cost almost 1,000 in medical bills. They were also both up to date on all vaccines, including the bortadella. Barrington pet resort offered no compensation for medical bills, or even reimbursement on our visit or future credit towards another stay. When the dogs were dropped off, we saw rows of dogs sitting on metal crates. was horrific read more

There is no effective communication. Sure they listen and answer the phone kindly, but one hand doesn't know what the other is doing. I told them even before reservation was made that my dog was anxious around other dogs and a known resource guarder. They let him out with TOYS and other dogs. I agreed to group play, to have the 'professionals' help him adjust but certainly never agreed to toys. He did well most days but did end up in a fight over...... you guessed it A TOY resource guarding incident! Most kennels don't allow toys and unknown dogs in the yard together. I got a call about it and they said he was kicked out of group play during boarding, ok fine I understand and agree. What they also said was it was his second incident which I was never told about the first!!! They had record of date but not what happened and it was not marked that I was called. We also get daily report cards by email, everything was so positive. Ugh! They said it was probably just a growl, ok fine but do not put it on my dog's record without telling me! I was calling in frequently checking in on him, they said he was doing great and had no issues. I was shocked because my dog had issues at home but pictures showed him playing so I went with it. I was gathering this positive information for his trainer too. Sadly most of it was untrue. Also he was to get a bath and cut when he was first arriving. Never happened so after a few days I brought it up twice, they said he'd get in soon. Never did. Fast forward to week three of boarding.... I get a call he's severely MATTED. They had not brushed him but did bathe him from mud play. Courtesy baths for free that called it. Don't get me wrong but I think you never bathe a poodle without brushing. If brushing was extra I'd gladly have paid but I was told they brush poodle like breeds regularly on their own because it's important. Extra cost was not necessary I was told. They had to shave him at this point and honestly it's entirely their fault and neglect, as was the toy incident and not even knowing details of a supposed first offense. No contact was made and when I did find out no notes was left on file so of course no one knew what happened. Lastly they changed food without permission. I was told they fed Fromm so I let them use their food instead of providing. Only at the end of his stay did I find out they stopped providing Fromm to any dog shortly after he arrived. If I knew they switched to a brand they endorse I'd have family bring Fromm. I only found out at the end of his stay they switched it. They never changed the label in the report card until the day I found out, around his last week. I asked so many times about him along the way but they had no concern for his care or knew what was really going on. If they'd keep facts straight my dog wouldn't be in this shape. I made emergency arrangements to remove him by a trusted person while I was still out of town for a medical need of my own. I have no trust for this place anymore and it's somewhere family members of mine have used for years. I never have but several others have. None of us will be back or recommend. read more

We took our dog here years ago, and it was great, BUT we took our two dogs here around Christmas 2009 and they were not treated well. When we dropped them off we gave the person at the front desk toys and rawhides for the dogs to chew on while there (make them feel a little at home), but when we went to pick them up nothing had been used. While on the trip, I called once to check on them. All the woman said to me was, "They're good!". Um, ok, but I was looking for a little detail. Received the same amount of detail when we went to pick them up. My mom's co-worker had the same exact experience. Additionally, her dog got sick while there with pnumonia and now has a 50/50 chance. Could be that the dog was just sick, or it could be that they're not taking good care of them. Don't risk it. Go somewhere else. read more

We have only had to board Chips a couple other times and he was very anxious the whole time, not wanting to eat or go out. This was not at all the case with Barrington Kennels. He felt right at home with all the love and attention he received from the wonderful staff. I can't believe what a happy mood he was in when I picked him up, I think he wanted to stay longer :) So glad we now have a trusted place to bring him, really puts my mind at ease. Thank you for taking care of my buddy! read more

I completely trust this facility with my dog. I have a 4 month old puppy that I actually adopted at an event here. She loves being pampered at Barrington Pet Resort. She also eats the Pet Wants fresh puppy food and we take advantage of Pet wants spa products and treats. My puppy has cute playdates at BPR and spa services when she stays over night. I love Matt and Randa, the owners, because they actually love what they do so they put their heart into it. read more

Don't go anywhere else. Everyone there is so awesome. You can truly see that they care. Very friendly!Top notch groomers. I almost didn't recognize my dog because she was so clean and smelled awesome. Tucked away so don't think your lost.Your dog will be treated like they are at home ! read more

Dog owners beware. Customer service doesn't exist at this location anymore. We dropped our dog here for overnight boarding. We have taken him here many times and picked him up with no problems. We tried to pick up our dog and instead of explaining that they were closed for lunch the gentleman at the front desk slammed the door in my husband's face. He escalated the situation by not being friendly and hostile while they had our animal. The interaction left us feeling like something was wrong with our dog because of the way the gentleman was acting. We asked for him to just bring us our dog but he refused saying he was on lunch. This is not dry cleaning, this is a breathing living animal that belongs to us. We should NEVER have to fight to get our animal back. This whole interaction could have been avoided if everyone was properly trained on how to handle customers and to view dogs as living breathing things. Never taking our dog here again. Tip, maybe having rotating shifts so that the whole place doesn't stop just because everyone is on lunch. The owner refused to even apologize or take accountability. read more

We love it here! I love that they have social play time with other dogs (if your dog is friendly) or individual play (if your dog is not social). My lab is SUPER friendly and LOVES to play so this is her little piece of doggie heaven! I usually bring her here when we board her for longer periods because it takes us awhile to get there... She always is so happy when I get her! They always give me a bunch of pictures of her playing during the week and fill me in on how she behaved. I can also see pictures of her on facebook. I definately recommend this place! read more

My wife and I take great care when choosing a kennel for our dog and we decided to use Barrington Kennels. They are 40 minutes away from us but worth the drive. The staff is friendly, accommodating and are great with our dog. And gladly take my Wife's daily calls to check up on our dog. A great benefit is that the owners live on site so they are there 24x7. I wouldn't take my dog anywhere else. read more

We boarded our 5 month old cockapoo puppy with the Barrington Pet Resort last week for a week. It was her first time boarding anywhere. We use tailchasers for our dog walker and we have been really happy with them so we thought we should use the same company for boarding too. We got her group playtime because she loves playing with dogs and the night time cookie. The staff really seemed to love dogs and she took to them right away on drop off. We loved that we could see pictures of her on Facebook so we could tell she was loving her vacation too. She came back happy, a bit tired and healthy. We were really happy with the pet resort and will use again in the future read more

Fast, fun, and super friendly! Prices are very competitive. It is kind of tucked away, so keep an eye out.

Barrington Pet Resort is the best!! I have a very skiddish, particular, quirky, stubborn, big personality, senior dog with lots of medical issues. After many failed attempts to have family help care for her while out of town and her clear loneliness when I'm at work, I had to find something better for her. Barrington Pet Resort is the answer for both daycare and overnight boarding. She gets so much attention. The staff is absolutely incredible. They really care about their clients. It is obvious that my doggo trusts them and she is comfortable there. They administer her complicated medicine and food regimen. She is a fussy eater and goes on hunger strikes when I'm away. They put time into convincing her to eat and will even give her multiple chances to eat. They don't just put food down and walk away. She can be snappy with other dogs. They take time to pair her with the right dogs to help re-socialize her gradually. Their effort and care with her are amazing. Her quality of life is so much better because of them. Thank you all so much for everything you do for her! read more

I imagined a cozier place, giving that the web site says "pet resort". The place smelled like bleach, and I was very nervous to leave my dog there because dogs are more sensitive to smells, and I almost passed out from the bleach. They promised lambswool beds, but I didn't see any bedding--just a stuffy loud concrete bleach-smelling room. I also didn't understand why dogs could only go out 2x per day...then I saw that the outdoor area was all muddy, kind of gross. It really should be concrete, as that is more sanitary to clean. A week now after we have been home, my dog came down with kennel cough. He is never around other dogs, and this was the first time I used this kennel. I don't know much about how long kennel cough takes to get after being exposed to it, so I can't put the blame on the kennel. But I am miffed that now I will have to go to the vet to get him checked out because this has never happened to my dog before. On the bright side, my dog looked good when I picked him up. His eyes were happy (not red and droopy). For this, I say "OK" (3 stars). I mean, they kept him alive, and he was not depressed. However, I will go back to my usual kennel (Katering Kennels in Lemont). Yes, it is very far, but it is like a "camping in the country" experience for my dog when he goes. read more

I use this place on a regular basis for my pups. They are always happy to get there and they take great care of them. The play time is good - they look like they were having a great time playing with the rest of the pack! read more

I looked on the website and checked everything out and everything seemed OK (I have kenneled my dog a lot before so this is something she was used to) . I spoke to a woman on the phone and she was fantastic as well so I had a really great feeling about the kennel. When I arrived at the kennel the staff seemed to be a little unfriendly not mean but they just didn't seem to care. The woman didn't seem to care...they whisked my dog away before I could say goodbye to my dog... I came back on the date to pick my dog up and the same woman with the same kind of attitude (once again not mean she just didn't care). When I got my dog in the car she was so upset! She was yelping and was just so unhappy, I actually pulled over before we got home to hold her and give her some love. When I got home she was so thirsty and they never gave me the food back that I sent with my dog, I gave them more than what she needed just in case so they did not listen to my instructions or overfed her... I looked at her face when I was in the car and she has a cut on her nose and one of the undersides of her paws. I wouldn't say this is a horrible place but I know that there is better out there. read more

My family has a very friendly pit bull terrier and some groomers do not allow which is very sad. Barrington kennels welcomed our dog with open arms and loves her! They do such a great job grooming her. She always smells great and comes home happy. The price is great too. We have never boarded her there, however, if we needed to we would definitely choose Barrington Kennels. read more

We have used this kennel several times over the past 12 years. Never had a problem. Our dogs have consistently been returned to us without any sign that they were stressed. Tired, yes because we request playtime and our young dog loves it. Clean, yes because they have a full service groomer. We have never had any health issues during or after boarding. Our dog enjoys the large grassy fenced in yard and we can see photos of her playing and running around. read more

We have been using Barrington Kennels for almost 10 years for our golden retriever. We board him 4-8 times per year for long weekends or far away vacations. We also use their grooming services and have been satisfied with those as well. My dog knows we are close as soon as we turn the corner and is practically jumping out of the car to go inside. He loves the people there and they love him. Many of the staff have been there since he was a puppy and everyone greets him by name before I even tell them who he is. He always comes home happy, healthy, and clean. The size of the outside area is excellent compared to many kennels I've looked at. I highly recommend Barrington Kennels!! read more

After reading these two reviews I felt I needed to step up and write my experiences with Barrington Kennels. I have been taking my dog to Barrington Kennels for the last 5 years and she loves it!! I find the staff to be friendly and attentive. I mentioned Zoey now has a limp and she immediately entered it into Zoey's file. The owner said "they always appreciate this information so they can keep an eye on them". I always find that the office and surrounding areas are well attended to and feel clean. I usually request playtime for my dog and love the photos I receive when I pick her up. It's always fun viewing her on their website as well. Unlike the other reviews if there is any food or chews left I always receive them back. My dog is very people and dog friendly and seems to enjoy her stay. I always have peace of mind when we board her at Barrington Kennels. I must say that I always request her to be bathed and brushed on the day I pick her up. They do a wonderful job and only charge $5.00. I highly recommend Barrington Kennels. Happy dog, happy owner!!!! read more

This place is the best. No stinky dogs upon your return even if you don't have the bathing service. The people that run this place are friendly and they actually look forward to taking in your dog. There are always a few of thier own pets in the office. I like the availability of putting both of our dogs in one run as they would be heart broken alone. Group play time is also a plus. This place is immaculate and well run. read more

I have boarded my dogs there for the past two years. I travel quite frequently for my job and this is the only place I would trust with my dogs. One of my dogs, runs, bounding up to the door and receptionist. He can't wait to meet and greet everyone there. I also use their grooming facilities, and am very pleased. I wouldn't even consider another boarding facility, because at Barrington Kennels, I know they are well cared for. read more

We have two cats and an ENORMOUS dog. We wouldn't that anyone else to look after our beloved pets. Our cats are very old and they room together and we get daily emails updating us on how they're doing. As for our dog we get photos! They have playtime and even some freedom just to run about. He's always excited to go and the staff and owners are fabulous. I wouldn't hesitate in recommending them to anyone! read more