Hours on the phone couldn't get the account straight but an honest Yelp review resulted in the reply below. The account was then solved in a day and the equipment the next day. So I couldn't get helped from the phone staff but the person that responds to these reviews got it done with apology for the inconvenience. read more

I'd been a customer of Alhambra Water before for more than 15 years, with great customer service, and never had any issues or anything. But when Primo Brands Water took over Alhambra, everything turned upside down. During the period that Primo Brands took over Alhambra which was around March-April 2025, there were problems with their website that would not work like not recognizing my account that caused me couldn't pay my bill on time. I called customer service, they answered and said they wouldn't recognize my account from my phone number either. So, I had to wait for a period of time until a couple months later their website was working after the Primo Brands could complete updating all Alhambra's customers' account information. After their website worked I think around sometime in April 2025, I found that they charged me late fee of $10 on 04/30/2025 and another late fee of $20 on 05/02/2025 for the period when I couldn't pay my bill because their site wasn't working for almost 2 months for Alhambra's customers. Later, I tried to call Primo Brands for the issue, I was on hold for more than an hour and no one talked or helped me. So, I ended up paying my bill with the late fees they charged. I didn't want water from them anymore. So, I ordered to skip the delivery, but once I forgot to skip it, they delivered 6 bottles of water to me. This time I forgot to pay the bill because I didn't mean to order them. So, they charged me a late fee for $20 a month for two months. It's fine, and I paid for it since I forgot. However, they shouldn't charge the total of $30 late fees for 04/30/2025 and 05/02/2025 when their website wasn't working and no one could be reached over the phone. Moreover, after I paid everything for whatever balance on 10/04/2025 on their site, later I found out I have a new balance for next month of $1.17 for credit card fee after I paid all balance. No notice ever for credit card fee. This is unreasonable! I just need my $30 back, dispute the $1.17 credit card fee, and cancel my membership! read more

Alhambra Water - Be aware! A new balance for the credit card fee after you paid all of your balance. - Water Delivery Near Me - Santa Rosa, California

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Alhambra merged with Primo brands last month, complete disaster. We haven't had a water delivery since 4/3. Have been overcharged and have spent over 2 hours on the phone trying to sort things out. Still no water. Takes forever to get someone on the phone and they have no way to contact drivers. I cancelled its just ridiculous. We have crew that needs water for their trucks and had to go out and buy eslewhere while paying for this service. read more

Zero stars, do not recommend. This company is so poorly run, I don't blame the drivers for how terrible the experience is. The website is trash with "bots" that go nowhere, deliveries get canceled or are incorrect, communication is nonexistent. You can't trust any information provided for deliveries. If you have another option in your area, even if it's buying a dispenser and refilling bottles yourself (many options for this in Sonoma County) please do that instead. My service has been terminated and they picked everything up, four days after the window they provided. Again, no shade to drivers or staff, I can't imagine what it's like to work there. read more

The only reason to have any stars at all is cuz our original delivery guy, Howard, is a fantastic guy! He delivered for us for years...but ever since Nestle took over earlier this year...we had to stop using them. Inconsistent deliveries if there were deliveries at all. They charge $25 for an off schedule delivery even if it was cuz they never showed! We've happily switched to Mountain Fresh Spring Water Company. They are out of Cotati and absolutely great! read more

Since Alhambra was taken over by Primo we have not had a water delivery since March 2025! We have had 6 missed deliveries since May. Each time I spoke with a customer representative and was assured we would get the next delivery. NO DELIVERIES! Just spent 20 minutes on hold waiting for a "supervisor" and then the system hung up on me! No way of contacting the local distribution center and the customer representatives don't know what to say other than give "canned" answers. read more

We have had Alhambra water service for about 6 years now. We have always had wonderful, friendly delivery driver's and service. When calling customer service, it has always a positive experience. We never had a negative experience with Alhambra water. Very accommodating company and service. Love our water service! read more

Apparently the only way that Alhambra actually responds is if you give them a negative review on Yelp, noting all of the terrible things about their service, so here goes: My biggest issue is that when scheduling a delivery, they CONFIRM that the delivery has been received, follow up with an email saying you have a "last chance" to make changes to said delivery, and then when the day comes, checking the portal, it indicates that your water is en route and on its way, when that's a complete falsehood. At no point after scheduling a delivery was I notified that my delivery could not be completed. In fact, I had no idea I wouldn't be receiving my water until the delivery day came and went without any water. I had a scheduled delivery for January 3. No water arrived. I called to complain and ask for expedited delivery on January 4. The person I spoke with indicated that there were "delivery drivers in my area that might be able to service me today, but if not they had me scheduled for Saturday, January 7." No water was received on January 4. No water was received on January 7. I checked the portal on January 7, and again, it indicated that my water was "en route." Lies. On January 7, they changed my delivery date to today, January 9. I checked the portal today, and that delivery date was deleted and instead replaced with a new delivery date of SATURDAY JANUARY 14. THAT'S NEARLY 2 WEEKS AFTER THE DATE I INITIALLY MADE MY ORDER. UNBELIEVABLE. Possibly the worst customer service I've ever dealt with. We're changing service immediately and I highly recommend you never rely on this company for your drinking water needs. read more

Also just FYI, the replies from the business to DM them details about the issue is a facade. They messaged me, I responded with the issue, then they ignore me. I'm sure it was the same with everyone else who's left a one star rating on here. Horrible customer service. read more

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We've had several missed deliveries. Each time I call I get told they'll be out in about 2 weeks. This has happened 6 times recently. I finally cancelled after the last no show and fully expect to have them take weeks and weeks to come pick up their cooler and the small recycling plant worth of empty bottles I have. I got hooked up with Alhambra because Costco recommended them but I'm going to be calling Costco to suggest they stop recommending them. Here's the thing, we've had issues long before Covid so they really can't blame it on the pandemic or low staffing. This was clearly a poorly run outfit and the pandemic just highlighted and amplified their shortcomings. read more

IF I COULD LEAVE - STARS I WOULD!!! Our water cooler has been NOT giving cold water since the beginning of June, I emailed customer service because the phone wait time is always over a 2 hour time period and NORMAL PEOPLE WORK and can't do that, so I FINALLY get a response JUNE 21 and says they will be there 22nd to replace, TODAY IS JULY 7th and they have NO SHOWED 6 TIMES!!!!! brought water to charge me but NO COOLER!!!!! I am DISGUSTED with the LYING they do ask the WORST customer care I have EVER SEEN IN 41 YEARS ON THE PLANET!!! DO NOT USE After leaving a crappy TRUE review, I was contacted by Alhambra, finally someone willing to ACTUALLY help and I got the dispenser delivered today, I upped my stars for THAT reason. WELL taking stars away BECAUSE FOR THE FOURTH time they have just BUMPED us off the route, we have NO WATER it's over 100 degrees and they said well we are behind and some customers get out off. THEN DONT SERVICE LAKE COUNTY THIS IS TERRIBLE service and to tell me the soonest NOW is 11 more days when it's ALREADY 5 days PAST delivery date! read more

HORRIBLE customer service. on hold forever. no call backs. they changed our delivery schedule without asking. tried to get it back to 2x month and that lasted for only 1 month. they called to say water would be delivered last week and never showed up. then website said delivery for last friday was 'on its way' and never received. i've had it with their horrible service and their website that is difficult to navigate in order to update delivery service as well as reaching them. they also never responded to email sent through their crappy website. tried calling today, said '15 minute or less wait time' after 30 minutes i chose "call me back" option and "you won't lose your place in line". an hour later i still have not received a call back. i can not give this service a bad enough review. so frustrating. FIVE empty bottles sitting outside for 2 weeks now. WORST CUSTOMER SERVICE EVER. read more

Water is great. Service and deliveries are horrible. They have missed my last two deliveries (they missed our entire community). I was patient after the first missed delivery but now this is too much. Can't get a human on the phone. Customer service is non existent with this location. Find a different company for your bottled water needs. read more

Water tastes good. Terrible customer service. Late delivery. Never receive call back despite multiple requests. Look for a different provider. read more

I hate to do this. Don't waste your money or time with ALHAMBRA WATER!! No accountability for anything. We have been waiting for a cooler for over 3 weeks. Customer service tells and emails me that we will get our cooler delivered the following business day, yet here we are. Customer services attempts to call "our route manager ROBERT" and no answer from him. I have spent endless hours trying to get this situation resolved. No one seems to be able to get anything done. We are DONE with them. read more

Overcharged my account $500. Waisted hours trying to get them to refund me. Finally had to have my bank handle it. Took months.

I have been a customer for more than five years now. Over the last eight months, Alhambra has missed three deliveries and has changed the delivery date without notification three times. Each time I call to find out why my water has not been delivered and to let them know I am completely out of water, I am told that "in two weeks your order will arrive and that's the best we can do". I do not recommend Alhambra to anyone, if you want a quality company that delivers on time, every time. Go with Arrowhead!!! Sincerely, Fed up Customer read more

Alhambra is the worst company I have ever had to deal with. It has been over a month since we have received a water delivery. I have called 4 times and had to wait on hold all 4 times for over an hour to speak to someone who has no idea about anything. No one can tell me why we haven't received a delivery or when we will ever receive one again. I have been told each time that my complaint has been escalated and that a manager will get back to me within 24-48 hours. 3 times in 10 days I have been told this, and not once has anyone gotten back to me. I drove down to the local Santa Rosa office and it was completely closed. This company is garbage and I would never recommend it to anyone. It's sad how lazy and incompetent businesses have become. read more

They skipped our latest delivery without letting us know. Calling doesn't work because they don't answer the phone. Just saw they charged us, and we haven't had anything delivered for three weeks. read more

Haven't received a water delivery for almost 4 weeks. Have called several times, and they said we would have a delivery the next day.... But no one ever shows up. I just had surgery and can't get my own water. The customer Service rep had the audacity to tell me I can go fill my own jugs. Tell that to my surgeon... Going to call Costco and tell them to stop promoting this company. They don't even have the courtesy to tell you they're not coming. Horrible customer service. And I still don't have water read more

3th missed delivery, gave up after 40 minutes on hold after multiple times of trying,good service for 2 yrs ,now no water delivery ,or Communication with the company.. Update 8/12 /01 10 empty bottles and water cooler sitting on my front porch. 2 months of robo calls, reminding me to place my empty bottles outside ,for pick up and delivery ,,Still nothing, they don't answer their phone or respond to emails , meanwhile they still charge rent for water dispenser... Did Alhambra go out of Business ?????? read more

Alhambra is the worst they skipped my delivery 3 times, second time they told me where I can go to fill up my jugs until they can get me another delivery in one month, I spoke to about every person there it felt like and still no delivery. Third time I got the damn run around, I told them if it happens again I will cancel and go with another company and thats exactly what I did, I told them there was no delay when they took the money out of my account. ALHAMBRA IS THE WORST!!!!! read more

Literally the worst company I've ever done business with. Deliveries were never reliable and spotty at best. Funny bill always arrives but service doesn't. Since June 2021 we've been trying to cancel service. Customer service says........but it never happens. Been sitting outside for months and months. It's February 1 2022 and customer service says that have sent escalated emails to Santa Rosa branch manager. In my option he is collecting a paycheck for nothing. Literally just said he should be fired. Now escalating to manager in Florida. Primo water North America is a waste Of your money. read more

While I understand the company has a staffing issue, I have called a few times inquiring about my home delivery. First time the lady just said yeah we're not delivering on your route as we have staffing issues. And that was pretty much the end of the call. Called again 2 days before next delivery. Was told I would be getting my water on the scheduled delivery date coming up. I still have empty water bottles sitting outside. I have decided to cancel my service and go with a local company. When I called Alhambra to cancel I was on hold for 43 minutes and when I finally got an associate on the phone I was transferred to another person who tried to talk me into staying with them. I said no one is delivering and I'm out of water and I've set up with someone local. I'm on hold AGAIN because they did not cancel my account. Worst service ever. Already have new my water and dispenser. read more

Absolute Worst Customer Service !!! Sales lady showed up @ my business and signed me up for Water service with a free Kurig coffee maker - Just pay for the Coffee !!! Great - I went online and set up auto pay like i do with all my bills. Well they opened up 2 accounts - without my knowledge - Coffee and Water - The Coffee account went severely passed due , Several Hundred dollars in 3 mo time - and we only had 2 bottles of Water and a few coffees? Come to find out they were charging my mystery account $100 per month Keurig Rental - Wait cant you buy a Keurig for around $100 - Plus that was not what the deal was supposed to be --- Several Hours on the Phone was able to get the accounts merged - but the Credits they said they would apply never posted !!!! and They threatedned to take me to collections -- Worst mistake - Complete Nightmare !! Switching to Cullingan !! read more

Add my name to the list of people that are unhappy with Alhambra Water. I want to make sure and state that the water is good. I believe the biggest problem is with management. I made my initial purchase through Costco in 2016. After a few years of use the water dispenser started fouling the water. In late 2018 I called Customer Service and told them what was happening. I was told that the dispensers needed to be replaced every few years. I guess the way you find out is when you begin to taste foul water. A replacement dispenser was ordered. The delivery kept getting delayed and delayed and delayed. I was told Alhambra was having trouble getting them from their vendor. Why should that be a customer's problem? I waited over a month for my dispenser to be replaced. Many times when I was promised delivery, I waited, but no one showed up. The replacement dispenser lasted about two days. I woke up to a small lake in my kitchen. I called and ordered a replacement. This one took about two weeks. Again, I had waited several days when I was promised delivery, but no one showed up. It was defective right off the bat. It makes a loud grinding sound when it dispenses water. So...I called for another replacement about a month ago. I'm still waiting. Once again I've been told there is a shortage of water dispensers. Seems to me Alhambra needs to find another vendor - one that makes dispensers that work and can ship them. Again, I want to emphasize that I waited several times for promised deliveries and no one showed up. I wasn't even given the courtesy of a phone call. I wasted days of my time. Customer service has been friendly and have done what they could to help. I can't blame them for anything. They are on the front lines. However, I do want to put the blame where it needs to be...on management. The Branch Manager and Regional Manager are the ones that aren't handling escalated cases very well. Hey...Alhambra...WAKE UP! Your managers aren't doing their jobs, your dispenser vendors aren't providing you with quality products and you are ticking off your customers. 10 bad reviews on Yelp. Come on people. read more

Worst customer service/delivery ever. Signed up at Costco and from the first delivery they never arrived on the day they said they were going to arrive. I would get emails saying last chance to change your delivery products. And then the day of the delivery an email saying sorry we're not gonna make it. This happened for months. Finally canceled. I don't have time to be dealing with this ineptitude read more

Alhambra Water - Water Delivery Near Me - Santa Rosa, California

Worst service ever: Double charged me for a water cooler for almost a year. Called customer service three separate times to have the cooler picked up and the charges reversed Turns out they set up two accounts for me, and they promised to close them down and pick up the cooler in May They never came by in May I call them again in June and waited an hour and 45 minutes on the phone to talk to somebody and they said it would be resolved and someone would come by They never came by in June. I spent another hour and a half waiting on hold and had to hang up because it was too much time to takeoff of work to wait I am still getting charged for the cooler which is still sitting in front of my house Never, ever ever ever sign up with this service - it is terrible! read more

Alhambra has neglected to make two recent water deliveries to our business yard. Our are employees depend on water as they perform heavy work in the hot sun. We have also tried talking to a customer service rep and have been put on hold for more than 20 minutes before giving up. I dont know what is going on with the company but they are losing customers left and right. read more

Countless calls and appointments in the last 2 months have resulted zero results. My well water is undrinkable and I'm housebound so I really depend on getting deliveries. It's been almost 2 months and today is my delivery day but still no water. I shouldn't have a bill but they still want me to pay the rental fee for the dispenser which I haven't been able to use for 6 weeks. It's only about $5 but I'm going to complain about it and hopefully reverse the charge if I ever get through to customer service. read more

So I was supposed to get my 1st delivery on July 3 apparently they rescheduled it and nobody ever called me. I had to call them to find out they reschedule it for Friday, July 5 but guess what the delivery never came ....never came. I did call on the 5th to confirm I had a delivery coming but It never came and shocker no one called. Amazing. Who does that? Long story short I just canceled the service that I never received. they clearly have no idea what good service or better yet what the words water DELIVERY Mean... good luck Alhambra you are clearly going to need it... hope they don't charge me for a delivery I never received. read more

I have had the hot and cold water dispenser from Costco for about four years now. I recently had a back procedure which will prevent me from moving anything heavy, including the 5 gallon bottles, for up to a year. I had intended to stop the service until I was healed and then resume it. After speaking to Gladys in account retention, I am going to finish the four full bottles I have and then cancel the service permanently.I explained the situation, told her I lived alone, I told her I had no friends or family to transfer the service to, as she suggested. I explained that due to a medical procedure I could not lift anything heavy for up to a year. Including the four full bottles that I had. She explained that although the bottles were two weeks old she could not give me credit for them as they would have to be disposed of. I clarified: we're in an excessive drought and you're going to pour 20 gallons of water down the drain; she stated yes. I stated that was just not a responsible policy. I will be canceling and not restarting, at least definitely not with Alhambra. read more

On 7/19/2019 I placed an order and was sent an email saying my estimated deliver was 7/29/2019. I emailed to confirm and ask a question, never received a response. On Monday 7/29/19 the day of delivery i called the customer service phone number around 11AM and spoke with a rep. they said the driver will be delivering today and not to worry. Mind you since they do not give you a time frame my wife had to stay home all day to await delivery. 3pm rolls around still nothing. I call for the 2nd time and the customer service rep said they called the driver and they will be there today. 4:50pm rolls around and still nothing so I called the customer service number for the 3rd time the rep said the driver went home for the day. I was as polite as can be since it's not the rep. fault however I said no one notified me she said she will have a manager call me back today and have the delivery placed on the schedule for tomorrow and she said she still can not give me a time frame. 7/30/2019 10am no call, so i called the number they said deliver would be Wednesday 7/31/2019 not 7/30/2019 and that they will have a manager call me back. Still no call back so I called again 4pm and requested to speak to a manager and explained my frustration they said they will have a manager call me back i said i wanted to sprak to one now they said they would have to email them with my # to call me back. GUESS WHAT YEP STILL NOTHING. I'M DONE THE WORST COMPANY EVER AND GUESS WHAT DS SERVICES PRETTY MUCH OWNS ALL WATER BRANDS THAT DELIVER. --update - it's now been the fourth day and I called a manager and spoke to him yesterday he said he would call me back yesterday. No call I called his extension he gave me and he picked up and I told him who I was and he hung up. I then called back and he won't answer. I called a total of 8 times just today. read more

We have some Wonderful Delivery People! These gentlemen always courteously knock or ring our bell, ask how many bottles. The bottles are then unloaded and brought to the door, always with the offer of help to bring them in the House. The cooler unit works great, and having piping hot water for tea and cooking is a dream. We have undrinkable water, so Alhambra makes drinking fresh, clean water a Treat again! read more

I have not revived water in months. There is no one to talk to that knows anything when contacting customer care. The rep are located in Florida. read more

Called them again 12 days ago for pick up of equipment/water and they said a route manager would call me back...no call. I called them again 8 days ago and was told a branch manager would give me a call...not surprised, no call from anyone!!! During the last call, a rep NOW tells me that my equipment will not get picked up until after I make the final payment. They're making up the rules as they go along. When I closed my account, the account person never mentioned this nor has all the other reps I've talked to since this whole ordeal. I told them that they will get the final bill paid when someone picks up their equipment!!! This is just ridiculous...after requesting cooler/water pick up for the second time. The driver came in when my business is busy so we didn't see him. A empty bottle was picked up only and he did not take all water/cooler as requested read more

I've been using their service for a year now. First they brought me a broken water fountain. Then they have overcharged me 3 times. Customer service is crap. read more

I originally didn't go with Alhambra because of their poor reviews, but my experience with customer service was excellent. I appreciated the professionalism of the woman I spoke with. Hopefully they listened to the previous complaints and are putting more effort into their customer service. read more

I have been trying to contact them for 2 weeks with no reply. We have not had a delivery in a month and our bill is in good standing. We've been a customer of theirs for over 30 years. It's frustrating to have no communication from the company as to why our delivery service has suddenly stopped. read more

After three years of inconsistent service I've had it! Several delivery date changes, missed appointments without any calls to reschedule- JUST NO SHOW's. Our dispenser started squirting water all over, an equipment failure, left unrepaired and postponed for three weeks. I'm not going to take it anymore. I've taken off work for these missed service calls. And worst, there is no local phone number to call even though they are located at 1264 Apollo Way, Santa Rosa, CA, and now I know why. 25 minutes to speak with a person in another state that obviously has no answers and can't provide anything that's not on the computer screen, including local phone number. read more