I like shopping here and the staff are very friendly and helpful. Some products are rather…read moreexpensive and their hours are limited to about 5 hours per day, but I feel very good about shopping here when I can. And even though their bottles cost a lot, they have no problem letting me in to fill the bottles I got at a big box store so I'm a happy customer.

I switched to Electron water and now I swear by it. Easy to clean and fill up a couple of 2 gallon…read morewater bottles. Try it. You'll like it.

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Improvement yes! This review is about the Pre loved used gear section of the store in Santa Rosa. I…read morewould say this is for corporate, who is making the decision on the amount of credit someone receives for their trade in. I have been trading in with the Preloved department for 5 years. I like the program because the items don't end up in the landfill and someone else can use a perfectly good item. I used to love trading in and the credit was 25 to 30%, then it went to 20% then it went to 10% and now 5% for street items. I do understand camping gear is more than 5%, not much more. I would really hate to see that section go under and not be used the way it was intended, when the program was created. I imagine fewer people are bringing items when they only receive 5% on street items. I brought a street item in, which was a very nice new woman's backpack, with the tags, for $65 not including tax. I received $3.25 trade-in, that's 5%. The down grade is very disappointing. The profits could be shared, the store credit ends up going back into the store. Good luck, maintaining this section due to policies. Please reevaluate before it's too late, check for decline.

Excellent customer service! Have no complaints. Staff are knowledgeable and follow through is greatread more

Exceptional customer service, warm personal care, and quick responses truly make a difference…read more Kudos to the technicians for delivering an excellent job. Highly recommend this company!

North Bay Bottling is without doubt the best water delivery service I have experienced in terms of…read moreproduct quality, customer service and reliability. Camron is a very friendly and customer focused delivery person. I would not hesitate to recommend North Bay Bottling.

Excellent. Real people, with who you can actually communicate, and who actually deliver (pun…read moreintended). Thank you! Had it with Alhambra/Primo/Blue Triton/Ready Refresh. That's all the same company. Sleazy? Yes.

Very expensive. Compare prices. And I cannot get support to respond to repeated attempts.read more

replaced Ready Refresh or Primo (shitty service never delivers) they charge you and don't deliver…read more to all that has Primo please make a formal complaint to Costco if you are a member Alpine Springs Water Distribution company service is great positive solutions

10 stars. Arthur just filled our 53,000 gallon pool over…read morethe weekend. Top notch service as this was an emergency situation and they came through. Highly recommend !

Yes. They really helped me out of a jam and they delivered on a Sunday too! Thank you so much,…read moreCresta! You guys rock!

Hours on the phone couldn't get the account straight but an honest Yelp review resulted in the…read morereply below. The account was then solved in a day and the equipment the next day. So I couldn't get helped from the phone staff but the person that responds to these reviews got it done with apology for the inconvenience.

I'd been a customer of Alhambra Water before for more than 15 years, with great customer service,…read moreand never had any issues or anything. But when Primo Brands Water took over Alhambra, everything turned upside down. During the period that Primo Brands took over Alhambra which was around March-April 2025, there were problems with their website that would not work like not recognizing my account that caused me couldn't pay my bill on time. I called customer service, they answered and said they wouldn't recognize my account from my phone number either. So, I had to wait for a period of time until a couple months later their website was working after the Primo Brands could complete updating all Alhambra's customers' account information. After their website worked I think around sometime in April 2025, I found that they charged me late fee of $10 on 04/30/2025 and another late fee of $20 on 05/02/2025 for the period when I couldn't pay my bill because their site wasn't working for almost 2 months for Alhambra's customers. Later, I tried to call Primo Brands for the issue, I was on hold for more than an hour and no one talked or helped me. So, I ended up paying my bill with the late fees they charged. I didn't want water from them anymore. So, I ordered to skip the delivery, but once I forgot to skip it, they delivered 6 bottles of water to me. This time I forgot to pay the bill because I didn't mean to order them. So, they charged me a late fee for $20 a month for two months. It's fine, and I paid for it since I forgot. However, they shouldn't charge the total of $30 late fees for 04/30/2025 and 05/02/2025 when their website wasn't working and no one could be reached over the phone. Moreover, after I paid everything for whatever balance on 10/04/2025 on their site, later I found out I have a new balance for next month of $1.17 for credit card fee after I paid all balance. No notice ever for credit card fee. This is unreasonable! I just need my $30 back, dispute the $1.17 credit card fee, and cancel my membership!

I'm still in the early stages of deciding which company and system will be best for my needs...so I…read morehaven't committed yet...but I have say that Randy delivered an excellent presentation. Scientific, yet easy to understand. He offered me options, yet specifically addressed the water issues I have. For me, it's also about customer service and rapport. So many businesses seem to forget that. Randy has made a great impression. He was also responsive and on time! I'll update this review once I've decided on the system and have had it installed.

Randy has installed two soft water and reverse osmosis drinking water systems in two of my homes…read morenow with great success. I appreciate how Randy is very clear about the work that will be done and the price he quotes is the price I paid. No surprises. His workers who installed the system arrived on time and worked fast and did a great job. I'm so happy so far and look forward to those annoying hard water stains and build up to disappear. My new sinks in my primary bath were already showing signs of that white calcium build up even though it was remodeled 7 months ago. Within two days, I can see the chrome Kohler logo shining on the drain and the white film is gone!

Jose was great. Happy with the installation and the way the system is functioning. Also - Jose is a…read morevery nice guy.

It is hard to find both a trustworthy and competent plumber, but look no further than Jose and his…read morecompany Bay Area Water Conditioning. I won't go into all of the issues we faced with others we've hired to help our home water issues. We are on a community well which poses its own challenges. Jose advised us on the appropriate water softening system and helped us move our whole house water filter to the correct place on the house's infrastructure. He also assisted us in finding a suitable filter system that worked with our existing filters. He did this with a thoughtful and caring demeanor at a reasonable price. If you are looking for a soft water solution, you've found the best person with Jose.

Benjamin Williams from Hot Tub Store provided excellent warranty service for my spa. He arrived on…read moretime, was polite and professional, and clearly had extensive knowledge and experience. Benjamin fixed the issue efficiently and also took the time to share helpful tips and tricks for caring for my spa and keeping it in good condition. I was very impressed with his friendly manner, expertise, and attention to detail. I would confidently recommend Benjamin to anyone needing reliable and knowledgeable spa repair services. Ann Schibig

Benjamin is SUPER helpful! So glad he was the one that showed up to install my new cover!…read more Benjamin gave me some seriously helpful advice and educated me on the O-zone system, which is exaclty what I needed to support our hot tub goals! He was back the next day to install it! I'll definitely be calling him next time I've got any questions!!