If I could give 0 stars, I would. We have used this service for over a year now, and throughout…read morethat year, they have continually canceled on us day of or day before, left our home without it being thoroughly cleaned, thrown out towels, and were just overall unapologetic for any of this behavior. The only reason we continued to use them is because they would fix their issues after we complained, and then kept their prices lower than their competitors. However, the most recent cleaning involved them canceling literally the morning of, without responding to our questions on rescheduling. When I finally heard a response, they asked us for a higher price. We have continued to use them for over a year and this is how they treat their most loyal customers? Adding screenshots of the texts with them so you can see. NEVER USE THEM!!!! Edit (1/15/2023): if you read her response below, she never addresses their tendency to cancel the morning of, without responding to when they can reschedule. That's because there is no excuse for that kind of unprofessionalism. Not cleaning the place well because they have to use vinegar is one thing, but setting improper expectations and frequently canceling is another.

I'm torn between giving this business a 3 vs a 4 star, but ultimately I believe 3 is an accurate…read morereflection of my experience. I will preface by stating that the coordinate I interacted with (Yulissa) was kind, courteous, and had excellent customer service. The cleaners however were another story. They arrived 1 hr earlier than the agreed upon time, took their time cleaning (I found them sitting around chatting), and when I confronted them about the speed of their work, they said they were here early and blamed my house for being too big. Afterwards I was informed by Yulissa that the cleaners claimed I agreed to a 4 hr cleaning when I said no such thing. Their cleaning however was decent, and after confronted, very speedy and efficient. Price is also some of the best that I could find. Give this place a try, but be prepared to supervise the cleaners closely.

I have used other cleaning services in the past and can say without doubt, Maid in Montgomery is…read moresuperior! Communication is always top notch and I can count on the team to be be reliable and prompt with appointments and scheduling. I appreciate how in depth their team goes and their overall care for my home and belongings. The group is efficient and normally in and out of my 2 bedroom / 2 bathroom condo within 2 hours (and leaves everything spotless). The owners, John & Iggy are great to work with and their entire team goes above and beyond to be friendly, courteous, and profesional. They are so friendly, they event spend a minute with my cat during visits to ensure she is comfortable! I could not imagine using another group and highly recommend.

John and the girls are absolutely the best. Always so thorough at cleaning my house and always so…read moreaccommodating to coming exactly when I need them. A++ Highly recommend.

Very professional and very thorough with their provided services. Do not histate at all with…read morecontacting her as she is very responsive. Service received: deep cleaning for move in ready home.

This cleaning service is a SCAM. I contracted Kris (the Owner) and her team to conduct a deep clean…read moreof my 4BR, 3.5 BA in which she appeared confident and capable of doing. While her reviews on HomeAdvisor spoke volumes of her expertise, the services rendered to my home were less than acceptable and highly disappointing. I conducted a walk-through with Kris and discussed that I needed a deep cleaning to my kitchen floor, throughout the entire home, windows/blinds cleaned and dusted, curtains taken down, washed/dry and re-hung, cabinets cleaned out, stove and countertops, doors cleaned, vacuum carpet down to basement, bathrooms cleaned and MBR shower cleaned - IOW, clean the entire home. I would provide the laundry detergent for the curtains and she would provide the cleaning supplies and equipment to clean our home. She agreed and even suggested to me that she would ensure to also "scrub the doors where dust collects in the grooves where people don't pay attention to". I was ecstatic that she noticed things to further address that I didn't even consider. She asked if there were any cleaning products that I preferred or disliked and I informed her that I did not like Comet because it leaves a powdery residue behind. This was one of the products that she prefers to use and she convinced me that she would ensure my home would be explicitly cleaned without the residue, so I agreed to her using it for the services. She quoted the price of $520/$260 deposit upfront and the remainder after our walk-through post-clean inspection. I thought this was somewhat pricey in my but for the size of our home and due to us moving out, I was willing to pay her price, and proceeded to contract her services for 0900, the morning of 24Jun22. The evening prior to service date, Kris texted me to confirm the appointment for 0900 on the 24th of June and I acknowledged that my husband would be there to let her and her team inside the home. That morning, my husband texted me at 0859 to inquire as to the time of the appointment. They finally arrived at 0915 and my husband escorted them into the home. At 1:51pm, Kris texted me to let me know they were finishing up with the cleaning and for me to come and conduct the post clean walk-through and I informed her I would be there in 40 minutes. On arrival, I met Kris assisting with the clean up and she asked me to walk through to see if I was pleased with their services. I proceeded to the master bedroom and noted that the floorboards had not been cleaned, there was comet residue stains all over the tile in the shower, the door had not been mopped, the doors had not been dusted, nor the shower floor cleaned. Furthermore, they had just placed the curtains from the living room in the washing machine prior to my arrival. None of the other curtains were cleaned, nor the carpets throughout the home vacuumed. I pointed out these deficiencies to Kris and she sent her son to re-clean those areas and she said "It's not going to be perfect". I took her to the side and told her I did not hire her for perfection, I contracted her services to clean my home. At that point, I asked her and her team to leave as I was not about to waste more time and money for services that should have been rendered during the 5 hours they were in my home. Consumers, please be advised that Keen Queen Clean LLC is a SCAM. How she is being endorsed by Angi's list and HomeAdvisor is incredibly disheartening as these are reputable resources that promote QUALITY CLEANING SERVICES; however, KEEN QUEEN CLEAN LLC does NOT even measure to the BASIC standards of CLEANLINESS. I would NOT recommend their services to anyone!

Professional the best home cleaning service ever we have 2 fur babies & no existence of fur babies…read morein the home Polite enough to accommodate us working from home & a quick appointment nothing missing trustworthy best best I wish my husband would allow them to come every week I'm definitely going to get in a every 2 week rotation base boards fans under sofa cushions Extremely reasonable price we paid PayPal

The ladies did a great job at my home. I would definitely recommend and use the service again.read more

Merry maids has been cleaning my home for more than a year now and I'm very happy with the service!…read moreThere was no disruption to the cleaning schedule during recent winter weather. The team is friendly and respectful and gets the job done quickly and efficiently. There really is a sparkle when they leave :-)

They have been cleaning my father's house every two weeks for years. They do an excellent job…read more They are reliable and thorough, making everything sparkle. High standard of cleanliness and professional work ethic make them a great service to do business with.

I have been using Eco Green for a few months now and love them! Great price and my house is so…read moreclean! They were referred to me by 2 friends who have been using them. I even trust them enough to leave my house while they are there. Always prompt too. Very pleased!

I have had Gloria and Amelia clean my home three times so far. I have been home on disability but…read morealso taking conference calls. They are courteous, quiet and time the vacuuming around my phone calls. This last effort is hard for them because they are on the clock for the next customer. They make the effort and they succeed each time. I am impressed. They already know how I like things cleaned and set. They are very attentive and thoughtful. The front office is attentive and responsive. I recommend using this service. I plan on using this service for many years.

Maids of Maryland always makes my home sparkle. They have consistently been a great service. They…read moretake care of the basic heavy duty cleaning so that I can handle more onerous tasks around the house.

We requested a deep cleaning and let the owner know that we were out of town and putting our house…read moreon the market in a few days. We thoroughly cleaned the house before we left and just needed all surfaces, cabinets, inside windows, hardwood floors, and baseboards cleaned. They were 5 hours late and sped-clean our house by wiping everything down with chemical rags. The chemical smell throughout the house is so strong that all windows need to be left opened to let the house air out. There are much better cleaning companies out there that are worth the extra money. Unfortunately our preferred company was not available when we needed them. Usually they take 4-6 hours to clean our house. This team of three cleaned our 5000 sf 5 bedroom 4.5 bath house in 2 hours. It shows that they use lowest price independent contractors.

I cannot say strongly enough how wonderful Neat Nelly Cleaning Services is. We have two short-term…read morerentals (via AirBnb and VRBO) in Takoma Park that need to be cleaned frequently and on a random, always-changing schedule. The quality of the cleaning has to be top-notch, with no room for mistakes or overlooking anything. Tamara and her staff at Neat Nelly have been absolutely excellent, and we feel so fortunate to have found them! They are very professional, and take tremendous pride in the quality of their work. They are flexible and very easy and pleasant to work with. With our frequent last-minute schedule changes, I can rely on them to always show up and make the house shine. All this and their rates are very competitive and very fair. Thanks to Neat Nelly's we get 5 star ratings for cleaning from all of our many guests. I highly recommend them - for short-term rentals, for anyone who needs a regular cleaning, or for one-time deep cleans. You will not be disappointed!

At the beginning of the year, we needed to find a new cleaning service after using another service…read morefor more than two years. It felt a bit daunting. I went on Yelp and got six quotes from various companies. Then narrowed the Yelp list to two and got additional info. We decided to go with Neat Nelly and I am very glad that we did. The key decision factors for me were professionalism, responsiveness, cost (they were one of the most competitive in terms of pricing), reliability of getting a consistent person or team and insurance. So far we have only had the initial deep clean, but it was very thorough and I am looking forward to continuing to it utilize their services. And I would recommend Neat Nelly.