They were quick and knowledgeable. They found an easy fix for a problem with me SRAM Force not…read morepairing.

I took my bike in for a tube replacement on the back wheel because my usual shop didn't have the…read moretube I needed. My bike has a flip-flop hub, and I brought it in set up as a freewheel. I waited at the shop while the work was being done, and when the bike was returned to me, the wheel had been installed on the fixed-gear side. Unfortunately, I didn't notice the change before riding. While going downhill, I stopped pedaling expecting to coast, only to discover the bike was now in fixed gear. I lost control and crashed and got scraped up. I returned to the shop and explained what had happened. They flipped the wheel and barely uttered "Sorry about that," and I was sent on my way. While I was there the first time, another customer also brought in a wheel that had been mounted improperly. I would be cautious about having work performed here.

Trek Bicycle on S. Lamar, just South of Lady Bird Lake formerly known as Town Lake, has superior…read moreservice. Full stop! It has been a while since I have been in a store where every store associate is super helpful and go out of their way to extend next level service. When I was an avid cyclist, Trek Bicycle was known as Austin's most dependable and all-around bike shop with a wide range of cyclist customers. I went into Trek for a two-fold purpose: 1) buy new bike shoes and 2) inquire regarding the status of my bike tires that have been seating in the garage for years (new tires or new tubes). When you walk into the store, you are met with a sea of bicycles...every color and style imaginable. Fortunately, I do not need a new bicycle because mine is in good shape. So, first, I inquire about my tires. The repair specialist was so super helpful, and he assured me that my tires might be ok. He suggested bringing the tires into the bike shop so he could inspect them. Next, I headed over to the bike shoe area, which is small but importantly they were having a sale. I snagged some $120 bike shoes for $30...score!!! Also, the sales associate offered to order me some insoles since they were out in my size. Super kind... The store sells a wide range of Trek bikes, including road, mountain, hybrid, and electric models, along with associated accessories and gear. The sales associates are top notch - super knowledgeable and not high-pressure sales folks. Also, the bike shop is known for its bike rentals, especially for visitors wanting to explore nearby Lady Bird Lake trail or nearby neighborhoods. Next visit tire inspection...

5/5 experience both in sales purchase and post sales support. The entire team here was helpful in…read moreanswering questions and making sure I got the right bike and tire combo for what I wanted. Absolutely no pressure in sales and when you're spending $2k on a bicycle you want to feel like you're not being pressured to buy but being helped to purchase the right bike for you. Can't recommend the team here enough! Post purchase I came back in to get some adjustments and advice and the team was more than willing to take time to help adjust seat height and hood angle to get the right comfort fit. I was cross shopping a Canyon brand bike but you just can't put a price on having a brick and mortar to turn to for post purchase support and service. Highly recommend this store and Trek!

These folks are still rocking and ruling! I just got my brakes repaired again and even on a…read moreSaturday they did the work in minutes while I waited. I can ride in comfort again!

I wish I could give a better review as these guys are my local bike shop. However , between the…read morealoof staff and music that is either aggressively loud metal or explicit rap I just can't do it. I come here for an emergency part or repair and get out as quickly as I can.

Just an incredible experience from start to finish. Noah was amazingly friendly, informative, and…read moreattentive. I can't wait to return to finalize my bike purchase. I had visited a store previously with not so great service so this was a welcomed surprise. Incredible place, highly recommend !

This is where you go to have wheels built. Period. Very friendly staff too. Retail prices most, but…read moresome sales. Good mechanics.

Really like the folks that work here. Very knowledgeable and the mechanics are good. Will continue…read moreto use and recommend.

If you're in the NB or SM area, go here if you need adjustment on an internal gear hub!!…read more Great customer and technical service. I have a bike with a Shimano internal hub that needed to be calibrated; it would skip when I had to pedal hard uphill. I took to another shop in the area that wasn't able to solve it, they told me it was "bad" and that it would "get worse", needing a new one eventually. I called Trek; Chris was very patient with me over the phone and Drew readjusted the tension on it! They took the time to explain the issue and how they solved it. I will bring bikes there in the future, especially the two that I have with internal gear hubs. Thanks again!

I needed to get some minor repairs done on my son's bike. I took it in and the staff greeted me…read morequickly. They let me know it would be a few minutes before they could help me and when they did they were very quick and prompt. They even tightened a few things I hadn't noticed were loose. I would definitely come back if I need work done on a bike again!

Overall, these guys know bicycle repairs! 2 of my last 3 repairs were very delayed due to supply…read moreissues with the needed parts. it took some time but they were able to complete both. My other repair was completed promptly and they addressed all my concerns for a reasonable price. I wouldn't hesitate to return again!

I had a bike tuned up and they ended up charging less than quoted because the bike was in good…read moreshape, they suggested a new helmet since my old one was more than 5 years old and the plastic shell can degrade. They seem like honest people.

Very friendly staff. Great communication. They were able to get my bike in for a tune up quickly.read more

I can't say enough nice things about Kelly, the mechanic at the Trek store on Research Blvd. Once…read moreagain today, I brought one of my bikes into the shop for new brake pads, which I thought I needed. Kelly could have easily checked my bike in and scheduled it for the service I requested, but instead, he started off by doing some troubleshooting. He took a look at the brake pads and found they still had plenty of life in them. He noticed that the front brake was slightly out of alignment, so he made a quick adjustment, which fixed the problem. In less than five minutes, Kelly fixed a problem I was having, prevented me from spending on a service I didn't need, and motivated me to write a review about what a great place Trek Bicycles is. I highly recommend this store and appreciate the quality customer service Kelly provides.

A few weeks ago I went to purchase a Trek Marlin 5 bike, Dino who sold me the bike was informative…read moreand friendly while selling me a Trek Marlin 5 as I wanted a backup bike in case something happens to my other bike (which thankfully never happened), at $920 (including tax) I was surprised how nice the Trek Marlin 5 was in paint quality and how well it rides, it was a great experience getting a new bike at a reasonable price.