My initial review was heavily focused on how wonderful Melody was in helping me when I needed…read moreguidance on rehab therapy and home health care. In hindsight, I would have paid for Melody and not have hired the services of At Home Caregivers. Not only was there an enormous amount of over promising and under delivering, most caregivers were more trouble than help. The real problem was the office staff. Scheduling acted as if they were doing me a favor by having someone come to work. The contract allows for cancellation or changes with 24 hours notice. When I gave them several days notice, they went ballistic! I told Melody, who was at our house and our neighbor's house many times, that I was going to scale back care as soon as possible. But the schedule person was very rude. What prompted my update--I paid their invoices. No questions. I didn't follow the instructions on the invoice to input my bank details as a warning popped up that it was not secure. I entered the details in my bank bill pay received confirmation that the payments had been received by At Home. Remember, I am caring for an extremely ill husband. The account manager calls and yells at me. I send proof of payment and ask her to check with the bank. She starts asking me about whether I am aware that they have new owners! I keep telling her to call her bank. She's so rude that I just want off the phone. I obtained proof from my bank that the payments were sent to At Home Caregivers. I send the paperwork to Melody. She said she would take care of it. Today, I got a call from someone who was accusing me of not paying. This is no way to run a business. I checked my bank and it said At Home Caregivers refused to accept payment. I just mailed checks to the office address that was given to me. I don't recommend using them. Other than Melody, we had a couple of okay caregivers and the rest were not helpful. The office staff was very unhelpful and aggravating. It is a case study in how not to do business. Over promising and under delivering, not following policy, being told that caregivers would run errands but that wasn't true. They were supposed to support my husband and provide respite care for me. But if I asked for anything, even something for my husband, they refused. He had to request anything himself.

Use company to take care of my elderly parent. There was never any consistency caregivers are…read morealways late or not show up very disappointed if you're looking for a care company please go private you'll get better care for your loved one

I will be forever grateful to North Bay Home Care for providing their services to both of my…read moreparents during the final months of their lives. Agency co-owner, Vini, was an exceptional listener and partner when it came to finding the right fit. We needed caregivers who had to be attuned to my parents' differing physical needs, schedules, and personalities, which made it a particularly challenging situation. Her caregivers more than met the challenge, and exhibited an exceptional level of intelligence, communication, dedication, patience, and warmth that benefited not only my parents, but also the entire family. We'd tried other caregivers and agencies who sadly and frustratingly fell way short, but once I connected with North Bay Home Care, my parents finally had the kind of care which I'd come to believe was non-existent. And, just as importantly, my parents really loved, trusted, and appreciated the wonderful team that Vini had created for them; we all did. I recommend NBHC without hesitation.

North Bay Home Care has been wonderful with helping my mom over the past few months. The caregivers…read moreare kind, patient, and truly care about her comfort. They always show up on time and keep me updated on how she's doing. It gives me real peace of mind knowing she's in such good hands. Couldn't ask for better support.

Your staff has been absolutely amazing!!!…read more I feel truly blessed to have received care from a group of dedicated and compassionate individuals. Your impact will always be remembered with gratitude. Our family appreciates your team for listening, being patient, and attentive with our mother's well-being.

have them help me take care of my son with autism5 days a week, I am a single father and I do need…read morehelp wile I go to work, (it's bean like 5 times that the sitters don't show up ) and I have to call to my work place that I wonot be able to work due to the Sitters did not show up for the shift their caregivers are awesome but they are very unreliable to schedule care givers on days that othered require a day off for their self's (caregivers). DONT RECOMMEND IT AT ALL COULD LOSE MY JOB BECAUSE OF THEM

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

Long story short, I was dismissed by the owner for being too focused on the details of their…read moreservice contract. I was told to look elswhere for help. I can only assume they are not used to people seeking clarity about the details of their contract. People are usually too devastated about their family circumstance to have the energy to get everything done and focus on every detail. But this is for my loved one, and I wanted to make sure the arangement was fairly balaced when it came to how each party was covered from a responsibility standpoint. I was told to go elsewhere. Which wasn't only rude and unprofessional, but mean. But I'm glad I know now before they ever had a chance to get near my loved one. It's sad.

My husband was injured in a bike accident & when he came home from the hospital, we hired Right at…read moreHome to provide home health care to help him because he was not able to put any weight on his left leg nor use his left arm. We had 3 different helpers and all three were wonderful - pleasant, competent, experienced & very helpful. I strongly recommend Right at Home

After an unexpected stay in the hospital, my husband was transferred to Marin Post-Acute for…read morePhysical & Occupational therapy. He was there for 2 weeks in early June of 2026. This facility was beyond our expectations! It is clean, warm & welcoming! The staff from the nurses & PT/OT to the kitchen & janitorial people, everyone were caring & respectful. The food was pretty good, too. We're so grateful that he was sent to Marin Post-Acute!!

I recently had a close family member spend two weeks at this facility after a hospital stay. The…read morestaff was so attentive, professional & cheerful. My family member went from not being able to walk or stand to walking on his own in less than two weeks thanks to the great care and physical therapy received here, at Marin Post Acute. The facility is clean and very visitor friendly. Our family couldn't have been any more happy with the service provided by this facility.

My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.

Home Instead is an excellent service for anyone in Marin who needs caregiving at home, be it…read moretemporary and light, or permanent and complex. I broke my foot badly and realized I needed extra care to live independently while I healed. Home Instead, which is based in San Rafael, came to my home and explained their services. They were amenable and flexible to a schedule that met my needs and my budget. All of the caregivers they sent to my home were outstanding. Cleaning, cooking, driving, wellness assistance at any level. My elderly Mother also uses Home Instead in another region of California, so they have a good track record. If you get a caregiver who isn't a good fit, you just call the Home Instead office and they immediately find another caregiver. Licensed, insured, and highly professional, I can recommend Home Instead for caregiving. I also find it comforting to know that if I have a health emergency in the future that requires caregiving at home, I have an established relationship with Home Instead for quick service.

I was recommended to Home Instead from By the Bay Health. Christy came to my house right away and…read moreset me up with Rudney. Rodney came in the afternoon and worked with the hospice nurse to take care of my husband in his final hours. He was great.