I arrived to my dads home today to visit and offer my sister some respite. To my shock my dad…read morecanceled their services. The social worker Ernestine is reportedly investigating my sister for trips to the grocery store. My dad is able to get himself in his wheelchair to go tot he bathroom or get a snack out of the refrigerator. Most of the time he is happy resting in bed. The one time he fell my sister was at home. He didn't realize his legs would simply give out under him. Hence the wheelchair now. It seems like spite investigating my sister and it's causing stress for my father. The whole thing could have been prevented but she seems to want to have a p----ing match with my sister. So unprofessional So now my dad is trying to find another option through his primary physician. Not what he needs to be doing. He should be peacefully resting right now! They can't just offer peaceful resolutions?? So disappointing The nurses are wonderful. But Ernestine has been hassling my sister from the beginning. About 6 weeks ago.

In the beginning everyone arrives to explain and introduce themselves but when a problem happens it…read moretakes 3 hours for nurse to arrive. Explanation of social workers role not defined to help with family problem. There were a few mistakes and unfortunately the experience wasn't good in a very fragile time. I would not recommend

My husband died 2 years ago from Parkinson's disease. He needed constant supervision because he was…read morea fall risk. I looked at so many board and care homes and could not find a place that I liked until I found Gentle Home Care in San Rafael on Nova Albion Way (415)499-1632. Luckily they had an opening and I moved heaven and earth to get him in there because I could see right away how caring they were. The place was spotless and lovely and they made beautiful homemade healthy meals. Tom was there 5 years.I am convinced he couldn't have received better care anywhere else. I am eternally grateful. Now I just spoke to the owner who shares my birthday..she called me to wish me a happy birthday. She told me they currently have 1 opening. If you are looking for this kind of care for a loved one, don't hesitate to call them. They usually have a long waiting list. It is a difficult decision but when I put my husband there I knew it was for the best. I simply could not have provided him with the specialized care he received at Gentle Home Care.

My father moved to Gentle Home care from a larger assisted living facility and it was the best…read morething we did for his care. The team is so dedicated, and they worked with us at each stage of his time there, leading with compassion. I truly believe they cared for my Dad as a person, even when he was difficult. The facility was clean, they catered to his food preferences, and at the end they helped my sister and I navigate the hardest days. I would 100% trust them to care for another of my family members.

We chose Heartland for my 98 year old dad who was living in a nursing home setting. The nurse we…read morewere assigned was very nice, but that is the end of positive statements about this company. Visits were unpredictable, calls sporadic and orders for supplies a complete nightmare. There was always the feeling that staff would drop in for a few minutes to be able to bill Medicare. It was very apparent that this was a FOR PROFIT outfit. The worst part was how they totally let us down when my dad was actively dying. The nurse (not his regular one) had to leave because her shift was over. No one else was sent to help us deal with this difficult experience. Afterwards we heard NOTHING from Heartland management even after making our feelings known to the regular nurse. CHOSE ANOTHER COMPANY FOR HOSPICE.

My husband just died and we could have eased his last few months greatly except we were so put off…read moreby Heartland Hospice's heavy handed, pressure sales type of efforts. Kaiser must give you a referral to all hospice groups in your area. Ten minutes later I get a call from an Heartland agent who wants to come immediately and sign my husband and I up for Heartland Hospice. I ask what services will be provided and he states an RN will come every two weeks. I ask about bathing and he states they will teach me how to do it. After a few more questions with even more unsatisfactory answers, I actually say "pardon me, but what benefit is Hospice to me if I continue to try to do it all myself?". His reply is they "manage pain", not an issue in our case. No thanks. Weeks go by and we continue to provide daily care as best we can as a family until a crisis puts us in the ER. They hear our unsatisfactory connection with Heartland and suggest Hospice by the Bay, stating it is imperative we get Hospice help to assist in this process. Hospice by the Bay came immediately, delivered drugs to the house that night, provided equipment to ease his care and both an RN, social worker and, even a health aide to bathe him, all showed up the next day. Turns out Heartland is a FOR PROFIT hospice run be a national health group. They less they do the more they get to keep from the Medicare daily stipend for hospice patients. Hospice by the Bay is a non profit, aided by volunteers and truly encapsulates the hospice experience. Run for the hills far, far away from Heartland. I can not stress this enough. PS: I notice no bad reviews on Yelp so let's see how long this review stays up. There is also no option to notate a Comments section of their website. Just Google profit vs non profit hospice and you will be amazed and alarmed. Also check this site: http://www.cbsnews.com/news/the-big-and-profitable-business-of-dying/ What a rip off of people in their darkest hours.

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

My 90 year old mother has been a resident for the past five years. She considers the community and…read morestaff as family, supportive and kind. My siblings and I looked at several options and we're delighted with our decision.

My 96 year old father is not as verbal or expressive as he used to be, but he recently made a point…read moreto tell me that he was "very satisfied" with his new home at Creekwood and was "very happy with the care." He had been quite resistant to moving from his independent living facility in the south bay, but it was clear he was not getting the care he needed there, even though we were paying for extra services. After an illness and 10 day hospital stay, we knew he couldn't go back there and are delighted and grateful that Creekwood had an opening. They were flexible about his recovery needs and the transition went very smoothly. He is very content and calm and is actually showing signs of cognitive improvement now that he has all of his needs met at Creekwood. The facility is always clean, and the kind staff is wonderful! Everything is included in the monthly rate: help with showering, dressing, shaving, bathroom help, medication administration, incontinence supplies, so you don't have to piecemeal individual service costs, which makes things so much easier. The best part is I have the utmost confidence that all of his needs are being met and he truly feels at home now.

Our family's experience with Haven House was extremely positive, with Harry and his team (Helen,…read moreNora and others) providing responsive and quality care through the end of our mother's life. My mom was particularly picky about food, and she loved the food there after hating the food at her previous assisted living residence. It helped to sustain her longer and make her day to day living more pleasant. The team at Haven House worked well with hospice care and were in communication with each other throughout the 8 months that our mother lived at Haven House. The team was very caring and thoughtful and were always available to provide status updates during our weekly visits, which were extremely helpful. Harry addressed any issue immediately. We highly recommend Haven House if you are considering it.

Lovely lovely facility and staff. I cannot recommend this facility enough. It is a gem in Northern…read moreCalifornia elder living.

Asian Network has been providing in home hospice care for my aunt for the past 2 years. We would…read morelike to recognize Nurse Pan, CNA Kim, Kiki, social worker Lisa and Sister Pho-Chau. These individuals are not only proficient in their jobs, but perform it consistently with genuine kindness and compassion. Every request we have made has been fulfilled with urgency. We could not be happier with the service we have received. We highly recommend Asian Network.

For someone reason my first review did not post and so I am resubmitting because I want to share…read morewith all of you our experience with Sonata Hospice. In late October of 2025, our family was scrambling to find a hospice care provider for my mother in law. Finding a reliable hospice provider for a loved one is a daunting task often made under stressful circumstances. Our family, after extensive searching and disappointing recommendations from other sources, found Sonata Hospice through positive online reviews on Yelp. This review comes from a genuine family who utilized their services for a critical 10-day period. The level of care provided by the entire Sonata team to both our loved one and our family was amazing and far exceeded our expectations. We felt completely confident that our loved one was in excellent hands, and we as a family felt fully supported throughout this difficult process. Several team members deserve specific commendation for their outstanding professionalism and genuine compassion: Rachael (Nurse/Case Manager): Rachael was outstanding. Her work is a true blessing and a calling. She provided expert clinical care while simultaneously offering immense comfort to our family. The attentiveness she provided our loved one was consistent with the level of care one gives their own family. Her clear communication, explaining procedures, answering questions, and involving us in the care plan was a model of professional and empathetic care giving. Marsha (Home Health Aide): Marsha treated our loved one with dignity and affection, like she was caring for a member of her family. Her hands-on care was superb. Maria (Chaplain): Maria brought much-needed peace, love, and spiritual support during a challenging time, helping us navigate the emotional and spiritual aspects of the process and providing our loved one with that extra level of care. The Office and After-Hours staff were consistently responsive and efficient in meeting all our immediate needs. The support they extended through the difficult moment when our loved one passed, provided ease and compassion during our time of grief. And our hearts were warmed when at her funeral we saw Rachael and Maria present and still supporting us. Deciding on end-of-life care is perhaps one of the most significant decisions a family can make. Concerns about the quality of care, trustworthiness, and prioritization of patient well-being over financial considerations are paramount. Sonata Hospice put those fears to rest. They are a trustworthy, compassionate, and highly professional organization that we wholeheartedly recommend to any family navigating the hospice journey. I hope this review makes the post and can provide another family with reassurance.

Great prices, nice merchandise, super friendly people…read more Fun place to shop whenever I'm in town.

Hospice Hodgepodge is such a cool little spot and always a joy to visit. The store is very well…read moreorganized, with a wide variety of items that range from practical household goods to unique treasures. I especially love browsing the glass cabinets with jewelry--there's always something interesting to discover. The staff here are incredibly friendly and welcoming, which adds to the calm and relaxed atmosphere inside. It's well lit and easy to navigate, making it a comfortable place to spend time hunting for gems. Prices are very fair, and I almost always leave with something useful or special. Parking is super convenient with free street parking right out front. This place is a solid win every time I stop by. Highly recommend if you're in the area and love a good thrift find.

I would strongly recommend looking elsewhere for hospice care. Continuum Hospice added stress to an…read morealready stressful situation--my mom passing. Care was inconsistent from the start. After enrolling on a Saturday, no nurse visited until Friday, leaving us on our own for five days. The nurse who did come called (with poor reception) to suggest stopping all medications, then never followed up--I had to track down the physician myself for guidance. I wasn't given the blue book--"Gone From my Sight" that explains the dying experience until the day before she died. Communication and clinical judgment were unreliable. When she had a severe reaction to morphine, it was dismissed by a nurse, and I had to escalate to the physician to get her medication changed. The day before my mother passed, I was told she was not transitioning. She died the next day. There were also clear signs of understaffing. They repeatedly offered help with bathing, but no one showed up for weeks--too late to be appropriate. After her death, the nurse who arrived to declare her death had her name wrong and lacked basic information we had already provided. So I was having to correct the spelling of her name and get my phone to give her the name and phone number of the mortuary. I had given this information to the social worker so it should have been in their system. A small thing one could argue. But did not make me feel cared for. Compassion for my mom passing was absent. It was totally transactional. I regret not changing providers earlier. I tried to initiate a change, but the paperwork was not sent in a timely manner. If you are not happy with a Hospice change at the first sign of trouble as transfers once someone is close to passing are more difficult. I should have been able to focus on my mom and dad during these difficult final weeks--not manage gaps in care.

My mother received hospice care in Vallejo with Continuum Care North Bay. The nurse (Allison) at…read moreVallejo Cogir and I talked to the head nurse (Angela) at Continuum on the phone twice - once at the hospital and once when my mother was brought to her apartment at Cogir. Angela agreed to provide servicing of my mother's medication throughout the night every four hours. We even discussed the hours that they would provide care during the night. Angela put none of this information in writing. This organization and head nurse cannot be trusted to do what they say they will do. Continuum says we did not call for help throughout the night. Of course we didn't because we were told by Angela they would cover us.

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

This agency has been a lifesaver for our family. They are dependable, very skilled, compassionate…read moreand professional. The manager/coordinator, Meme is responsive and always willing to help schedule caregivers. Highly recommend this agency.