I've been during business with best transmission for the past 25 years.On a couple of different…read morevehicles and I have never been let down. They have a fast efficient teen and Are very good at what they do. I would recommend them if you want good service.Positive attitude and friendly dispositions on top of getting good service. I just picked mine up today and I'm very happy with the work that needed to do in now.I feel safe.

I have used Best Transmission for many years now for various work…read more Everyone there is very friendly and easy to talk with. They are very knowledgeable about trainsmission's that's for sure! I'm always very pleased and satisfied with all the work they perform on my vehicle. I would definitely recommend Best Trainsmission for their knowledge and value. Thank you Best Trainsmission for a job well done!

I called about a car issue I was having. Whomever answered my call sounded very lackadaisical…read more I cannot support BAD customer service.

I have been in the automotive business for about 20 years and I've had to deal with Alvie on…read moretransmissions on multiple occasions. There is not a better transmission guy in Jacksonville. You will get an honest assessment on what your vehicle needs transmission wise. He does not claim to be the cheapest, but his work is of the highest quality. If you want cheap, there are plenty of options out there if you want it done, right Alvie is your guy. He has been local to Jacksonville for a number of years so ask around and you'll find that very few people know more about transmissions than Alvie.

Eddie should be in jail!! nothing but a common thief and scammer!!! never ever do business with…read morethis man, he will lie and cheat you. bought first motor blew after five minutes of installation he dd send a second one and it blew immediately. now I am out engines installation money and this lying piece of garbage won't return phone calls. problem is until the law starts treating these people like criminals and start prosecuting them it will never change

Spent $1,700 on what was supposed to be a rebuilt engine only to have a huge hole in the oil pump…read moreand the entire engine rattles as it runs now that we have replaced the oil pump, as soon as we found out it had no oil pressure we called and Eddie came out and started pulling the engine apart and then disappeared and we haven't heard from him since cannot get a hold of him called numerous times and it was supposed to have a warranty, some of the timing components were so brittle from being so old that they just broke apart as the engine was disassembled to get to the oil pump, don't buy from these crooks, it has been weeks now with no word from Eddie

Steve and the guys at Transmission Hero are terrific! He…read moresaved me big $$! I took my 2018 Chevy Silverado there to get a transmission fluid service done because I had the "Chevy Shakes", and I wanted to see if that would help. There were codes on my code-reader that didn't make any sense, along with the "Random Misfires" code. I was fully expecting the verdict would wind up being that I'd need a new 6L80 transmission (or engine problems). But Steve's integrity came out right away. Steve said we should not do a fluid change until we first do diagnostics and see the whole picture. He's a talker... and very dogmatic, so be patient and listen to him... he definitely has tons of experience in this. He explained to me that many Chevy/GMC 5.3L V-8 engines have Active Fuel Management (AFM), and that the AFM programming in the Engine Control Module (ECM) and the over-complicated programming in the Transmission ECM (TECM) can cause the Torque Converter to lock & unlock too much; there's too much "noise". The shifting from V-8 to 4-cylinder (and back), changing speeds, braking, all cause constant Torque Converter "chatter", and I could definitely feel it. It was shakin' & shuddering! So they first ran diagnostics, and very importantly, live diagnostics while driving it so they could see the converter chattering, engine misfires, live data, etc. He told me there's likely "nothing wrong with your transmission", but we need to quiet the noise. He proposed an AFM Delete. Not the cheap little thing you get on Amazon, mind you (those don't work well), he was able to re-flash the ECM & TECM to remove the AFM programming, improve the transmission function, and also we went with new plugs, coils, and wires; BAM! No more shimmy, shimmy, cocoa-pop! NO codes on the OBD-II Scanner/Code reader! Now I have one smooth running pick'em up truck with an engine that's a full-time V-8, not dropping cylinders due to AFM. And... not sure why, but over the 2 weeks since we got this great resolution, it's getting better fuel mileage too! What I thought was going to be a very expensive problem, Transmission Hero got me out the door for a fraction of the expected costs. Thanks Steve.

Great quality service!! Owner keeps it honest and upfront with you. Not out to take advantage cause…read morethey see you in need of a repair. I highly recommend. By the time I was done with my car, felt like I was around family there.

I took my car here because of the good reviews. I took it in on a Friday afternoon right before…read morethey closed. They stated they would not be able to look at it till Saturday morning which was fine. About three or 4 o'clock they called me and said that it was going to be a rear wheel speed sensor. They called on Wednesday and said it was finished. I went to pick it up about five minutes before they close because I had just gotten off of work. I picked up the car about a mile down it was still doing the same thing. So I had it towed the next day because I did not want to cause any further damage to my car. They called me the next day said it was fixed and took me on a ride with one of the mechanics or the owner. He told me you have to baby it you can't just press on the gas and go. So he would press on the gas and then let back up some and it did get up to a certain speed. I drove it the next day and did what he said. My husband drove my car that afternoon and it was still making the same noise and doing the same thing. I took it to a dealership and have them put it on the diagnostic machine. And it was the catalytic converter. But I paid $400 for them to replace a part and the part that they replaced was actually a different kind of sensor that did remove the lights from my dash. The ABS light and two other lights so whatever sensor they replaced that they did fix that problem but they did not fix the main problem that I actually took it there for. I might take it back here because they did fix one issue but it was not the main issue that I needed fix. But I guess the dealership said that a catalytic converter would not come up on the diagnostic so but I would assume that most mechanics would be able to figure out that issue.

The short version of the story is that we had to go back to Mr. Transmission (535 Cassat Ave…read moreJacksonville) six weeks after a transmission repair at the tune of $2800 - of course stranded on the interstate! Nine days later the car is fixed again but I wanted the owner to call me about reimbursing the nine days of rental car because I shouldn't of had to rent a car in the first place! He won't even return my call he makes his office manager relay messages and hides behind the fine print on the back of the contract that says "they don't reimburse rental cars". Well if this was my first repair I wouldn't have asked for the rental car reimbursement but I shouldn't have to go back the second time! It turns out that Mr Transmission was given a faulty part but the owner should recoup the money from that parts business and not expect me to foot the bill for the rental car! They didn't charge me for the second repair, but that should go without saying. I would stay clear of this establishment that's nothing against the workers I just have a problem with the owner he won't even call me back that's not the way to run a business so owner buck up and do what's right! I will keep you updated if I do get some action out of this guy, but if he was doing right, he wouldn't be afraid to talk to me, but he knows what he is doing is wrong or he wouldn't have a problem talking with me! Don't hide behind some clause you have built into your work orders to keep from having to pay out money...that isn't the kind of business practice that made Mr. Transmission a 50 year, national company!!! The backlash from an unhappy customer (not a paid actor on some advertisement) and word of mouth on social media that paints a true picture of what is going on will cause more financial damage to a business than paying out a car rental bill - but some people just don't get that I guess. And the other thing the owner needs to remember is the core values that the Mr. Transmission website posts: "Through our core values of DRIVE, Dedication, Respect, Integrity, Vision and Enthusiasm, we value all human life and strive to have a positive impact for all nationally and within our communities" I copied and pasted that directly from the Moran Family of Brands parent company website for Mr. Transmission! DO WHAT IS RIGHT!!! I will review back with an update! Your move Mr. Transmission owner!

We dropped our vehicle off early Monday morning and we're told we'd get a call when it was ready…read morefast forward almost 5 days no calls no communication aside from husband and I calling to try and find out what was going only to be told the same thing we are still running diagnostics on it that statement was repeated several times until we finally had enough and essentially demanded to know what was going on and when Ryan explained to me they were backed up with other jobs and they don't take appointments for this reason and went on to tell me several other reasons why our car hadn't even been diagnosed yet with an issue. Needless to say tomorrow is Friday and after waiting since Monday we are picking our car up because we can't afford to keep paying Uber to take us to medical appointments. Shame on you guys you should pay our Uber bills as it was never ever communicated to us that there would be a severe delay with our vehicle. Jennifer Rombalsk

John and Mark and the service technicians at this location were great to work with and kept me…read moreposted on the repairs needed on my 2015 Mazda 6. And most of us know that the cost of a new transmission is going to sting a bit. Let's just say, John made it sting less and was able to get my car going again where I feel like I am able to drive the distance with her and not worry. The guys here let me know up front how much it would be and fixed the issues in a timely and professional manner. Great customer service and I would not hesitate to bring my car back here in the future. Thank you, guys!

Edward took care of me when my truck started smoking from a cracked gasket. He gave me a quote we…read moreagreed on. Mike did a tune up and replaced the gasket, my spark plugs and changed the oil. When I picked it up the price was the exact amount of the quote and my truck is good as new! These are hard-working, honest guys. The entrance is a little hard to find if you aren't familiar with Starke. If you're traveling South, it's on the left past VyStar. There is a used car parking lot and it's behind the lot.

Our Air Condition was broken on our way up through the states. We pulled in with not the best…read moreimpression by the look of it. But, once you get in they welcome you very nicely and they asked what our problem was. Once they understood what happened by asking you some questions they got straight to work and within 15 minutes of him working he finished up with our car and we were back on the road in no time.