Especially helpful during a family medical emergency when the 'kill switch' failed on my vintage…read moreBMW.

I just moved back to the area and was in search of a shop close by to service my 2019 Ram 1500…read more Mark, the owner, was friendly, knowledgeable and available to answer my questions. He offered a better value than the dealership too. Don't let the look fool you. I passed by the shop many times and until going in, wasn't sure if it was still in business. If you are interested in friendly service at a great value, give Mark a call.

One of the best mom and pop mechanics in the area. Patty was very accommodating with all my…read morequestions over the phone and a true professional in person. Austin who trouble shot my truck was very polite professional and knowledgeable. The atmosphere was welcoming the business looks very clean they have complimentary drinks and send you on your way with a little gift bag. Will be my go-to mechanic as long as I'm here, they also give military discount.

Great service! I'll be returning for regular maintenance and repairs. I called with a check engine…read morelight on. They got me in within the day, and called with a good assessment of what was wrong. Had the parts and repair done and back to me in the timeframe promised. They explained everything well and were pleasant and professional to work with. Thanks Legacy for keeping my old Jeep on the road.

I paid over 5k for cam phaser my truck still making noise running bad they dont give you warranty…read moreor nothing. This is why i still think you can trust mechanic the all

This is the only place I take my car. They give it to you straight and the prices are fair. Can't…read moreask for more than that! No upselling or any shenanigans. Just good honest people.

I can't speak for other peoples experiences, but I was extremely satisfied. This review is for…read moreservice done about a year ago. I went in thinking I was having transmission issues. They determined I was actually having brake issues. They could have seriously padded their till that day, but provided a service that was the least expensive of the things the issue could have been. I wouldn't have known any better if they told me it was one thing and repaired something different. They kept me informed the entire time of their progress and their completion time, then followed up to ensure all was well. They told me I would need more work done to the brakes, but it could hold off. Now is the time for that work. If I were still close to their store, it would not be a question where I'd be going. Instead, I'm debating convenience over peace of mind

Horrible service and attitude. WAYYY over priced... Owner was unkind and unfriendly…read more Very disrespectful and dismissive

Paid 140$ for a slightly used engine block to get cleaned, didn't get the service promised. The…read moreblock came back to me, a day later with 3 times as much rust and grime as when I dropped it off a day prior. It seems as if the block was left outside in the rain. They offered to "try and fix the problem" however I don't feel comfortable running the risk of sending it back just to come back to me worse than it is now. Along with that a refund was refused. Thank you tachyon automotive for the 1 1/2 drive and 140$ (not including gas) just to get bent over.

Having been a GM Ford a fleet manager and been an all-around mechanic. These guys definitely are…read morecut from the same cloth. Very good customer service. They work on high-end cool cars to the normal every day Joe cars so if the guys that have hot rods. Trust these guys. They work on cool collector cars. That tells me they are trustworthy

I am new to the area and had a problem with my A/C. Lee was…read morefriendly, helpful and fixed the A/C the same day.

I've been coming to Pugh's Service Center for around 5-6 years. I refuse to go anywhere else and…read morewouldn't trust anyone with my cars like I trust Lee and his crew. They've always treated me with amazing care and service. I've never had a bad experience with them, they always go above and beyond. They make me feel like family each time I come in. Everyone wants to find the cheapest place to go but they don't understand with things like mechanics, you pay for their professional experience. I've never had a better experience at any mechanic shop before and will be a life long customer for as long as I live in Jax. I could not recommend this place MORE and suggest you give them a try if you are looking for a shop that will take care of you and your vehicles! Best shop in Jax.

If I could give this business more than 5 stars I absolutely would. Time after time when I am not…read morehome and unable to help my wife with vehicle issues they have been there. From big issues like repairing essentially half of a front end, to tiny ones like putting a window back on its rails. A wrangler, an '88 converted dodge camper van and two separate sprinter vans. (We like our camper vans) Hill has been kind, fair, does a phenomenal job with communication, completes jobs, and is willing to work with customers just to lend a helping hand. A shop that is not even in my home state is the only shop I've ever gone back to more than once. Did I mention the pricing is fair? Because it's pretty d**n good. Thank you guys for everything. A yelp review is the least I could do.

Best shop ever. They work on my 2013 F150 and do an amazing job. They a my go to shop and they…read moreahould be yours

I was referred to Gary by another local business who could not diagnose an issue I was having with…read moremy 2004 F-150. I left the competitor and dropped it off with Gary. In less than a week - I had a diagnosis as well as a few different options ahead of me. Gary explained in great detail the pro's and con's of the options provided and even made a recommendation. I opted to replace with a re-manufactured engine (that came with a 3 yr/100,000 mile warranty). Carmen - who was an angel to work with throughout the entire process - quoted me a time frame of less than a week from the day they take delivery of the engine. Less than week later (including a holiday) - I get a call to come pick my truck up it was fixed. I get there - my truck runs better than it did the day I picked it up from the dealership. Gary must have spent a good 45 minutes talking me through all of the things he noticed, his extensive testing, explanation of next steps to break the engine in, the free oil change they threw in, etc. I go back into the office and Carmen had everything lined up and stepped me through all of the paperwork that came with my new engine as well as guided me through the steps to get the warranty registered to me. She even told me to call them if I notice anything crazy with my truck and they would have me towed in at their expense - just to be safe!!! It is a pity that I am leaving the area - just when I found "The last mechanic I will ever need...". I highly recommend Gary's Car Craft - you will not be disappointed!

I've made 10 calls in 4 months to have someone call me back and update me on my build , and I've…read morereceived ONE call back .. complete disrespect on the customer I gave it a 2 star NOT because they are not competent ,,because they are ,,, it's just for the lack of respect .. spending BIG money and would just like the courtesy of a call back