We recently visited the Alila and had a truly wonderful experience, largely thanks to the outstanding hospitality of the hotel manager, Alexis. While we ran into a very minor issue at the start of our evening, Alexis stepped in immediately and completely turned things around for my wife and I. She gave us 110% of her attention, handling the situation with the utmost professionalism, care, and attentiveness. You really don't get this level of service everywhere, and it truly makes you appreciate businesses that put the customer first. Personal thank you to Alexis for taking such great care of us and being so attentive. We will definitely be coming back again soon!! read more

Alila Napa - Excellent Service but Lacking Amenities We just returned from our weekend stay at the Alila Napa resort, and while the weekend itself was relaxing and wonderful, the hotel was not what we expected from an establishment of this caliber. The staff was absolutely fantastic, and the property was extremely clean and well maintained. We loved being able to communicate with the front desk and concierge through the app. The service and food at the onsite restaurant were also excellent. We especially enjoyed the variety of breakfast menu options and the delicious, unique execution of everything we tried. However, the amenities in our hotel room were not what we are accustomed to seeing at other Alila resorts or hotels of this caliber. There were absolutely no snacks or beverages aside from refillable water bottles that were not even chilled. There were no fruit or snack deliveries throughout our stay and no turndown service. It was also surprising to see small plastic coffee creamer containers -- something we honestly have not encountered in hotel rooms since staying at a Motel 6 nearly twenty years ago. While I did enjoy the Le Labo toiletries in the bathroom and shower, there were no makeup remover wipes, hair brushes, shaving products, or other thoughtful touches that are usually standard in five-star hotels. With so many wonderful resorts in the Napa area, we truly regretted spending our money here. read more

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10000/10 recommend staying here! Not only is this hotel gorgeous, their rooms are so clean/modern, the service is fantastic, the food/drinks available on property are top notch, and there's even a shuttle service that goes a 6 mile radius to drop you off / pick you up at restaurants, wineries, etc. Feeling so refreshed and rejuvenated after my stay here! Will be coming back for sure. read more

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Excellent - bartender Oscar was attentive, amazing and talented. Salt foam was . If you are in the area stop in for a margarita!!!

Great room experience. My husband and I have the room with a balcony and a tub on the balcony. It is an amazing room! I love it! My husband got us all the room packages available so it was ready with wine and champagne and snacks for the stay. They have 2 restaurants on site and a whole different bar terrace just for drinks which is outside with covering overhead so you can enjoy drinks even if it is raining. I completely love this place! The gym is spacious and I really like how close it is to the Beringer winery...literally you just walk across the bridge. read more

My wife and I visited over the weekend to celebrate our anniversary. Note: We did book our stay using Hyatt points. Upon arrival, the concierge was helpful in taking our bags and parking the car (complimentary valet). Valet parking is not covered, so your car will be sitting in the sun in the summer. We had a smooth check in but were about 2 hours early from the original check in time. Luckily, they said the room should be ready within an hour and we were able to relax at the Salvia Bar in the meantime. The property itself is on the smaller side, but I do believe you're paying more for the room and location. There is a Tesla charger on property. They also have a first come first serve shuttle that takes you anywhere within a 6 mile radius, which was especially helpful for nearby wineries. We did not get to utilize the spa or the pool, but the gym was a decent size with a few treadmills, free weights, and a workout room where yoga and other classes are held. There are also extra towels and water bottles in the gym that you can grab. Breakfast at the Violetto was good (chilaquiles and breakfast bowl). We did not eat dinner on property but did get snacks and drinks from the Salvia Bar, which were tasty. The room (two queen vineyard view with fireplace) itself was very clean upon check in. Room service also left us a complimentary champagne bottle after check in for our anniversary. The Le Labo toiletries were a nice touch, along with the Toto toilet and touch light switches. AC worked perfectly as well. It was a bit too hot to utilize the fireplace, but the view of the vineyard was pretty. All in all, a great room with nice amenities. The property is on the smaller side so I'd probably suggest it more as a place to enjoy your room and venture out for more experiences. The shuttle makes this very convenient and is a lot cleaner than an Uber. read more

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This is one of our all time favorite hotels we have ever been to. We stay here every time we come to Napa and it is 100% worth it. Your room balcony is essentially on the Beringer vineyards and the views are stunning. The hotel room is modern, clean and beautiful. If you can stay here while on your trip to Napa, it won't disappoint. read more

Alila Napa Valley - Room service - breakfast was phenomenal - Hotels Near Me - St Helena, California

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Amazing start to finish ! Beautiful unreal property and nicest staff, comfiest beds. Will 100% be rebooking read more

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Great amenities, high end service, and beautiful grapevines to view from the balcony. Pool is well maintained, fitness studio has machines, equipment, and fitness classes. Every staff members I spoke with was accommodating and kind. Didn't have a chance to check out the spa but it is on site. Complimentary valet, overall a great stay and experience. Thank you ! read more

Alila Napa Valley - Hotels Near Me - St Helena, California

Review is for the spa only. Came here for just the day. Access to the spa also provides access to the outdoor pool but in January it was only heated slightly so not warm enough at all to want to get in. Spa only has a steam room which is co-ed and quite large. Spa has a co-ed sitting area. If you are looking for amenities this place lacks a bit bit the one thing I enjoyed was the peacefulness since it was not busy and I was able to relax even though I came on a weekend . Probably best to come in the summer to take advantage of the pool but it will likely be a lot busier too. read more

Was a beautiful property although I'm not sure which go back again. The amenities were great.

Fantastic stay at the Alila. From the luxe room with tub and fire pit on the balcony to the relaxing spa and yummy restaurant, Violeta (was Acacia House), the Alila checked off all the boxes for an unforgettable Napa stay. The staff was simply wonderful to top it off. However, the attention to detail and luxe touches will set you back 1k a night (stayed in June). Tips: Valet parking only but it's free and they'll charge your EV for you. Also, Visit the beautiful Beringer Vineyard next door for easy walkable tasting or just relax on their beautiful grounds. read more

Alila Napa Valley - Deluxe Room overlooking babbling brook - Hotels Near Me - St Helena, California

Really gorgeous property in St. Helena Rooms very clean, bright, cozy and we had an outdoor patio with a fire pit. Classy place and the rooms and bedding were perfect. Exterior rooms -meaning your door opens to the outside and it's a beautiful property right next to the Beringer Estate. Rooms were very relaxing and you can walk to the vineyard next door! read more

Alila Napa Valley - Patio - Hotels Near Me - St Helena, California

Here's a grateful toast to a lovely springtime stay at Alila Napa Valley! SERVICE (5/5) While I usually start hotel reviews with a property overview, Alila Napa Valley's service rocked so hard that I felt compelled to mention this part of the experience first! + **HUGE THANK YOU** to front office manager Maya! When we faced an unexpected issue, rather than having to sorrowfully cancel as anticipated, Maya went above and beyond to accommodate our stay while maintaining Alila's usual excellent standards for all guests. She even thoughtfully upgraded us to an ADA Vineyard View corner room, which required some ninja room tetris on her part. + Being greeted after a long drive by a friendly valet team as well as wine and fruit-infused water in the cozy check-in room next to Acacia House was so nice! We also appreciated the chilled bottle of Louis Pommery sparkling wine and 1/2 bottle of Markham wine that were waiting in our room. These extra touches made for a festive start to our special occasion celebration. + Thank you to Maricela, who proactively offered wonderful local dining recommendations and even wrote them down for us. Model Bakery's English muffins are as delicious as Maricela (and Oprah) noted! + Resort fee, waived for point stays, included helpful amenities such as valet parking, coffee/tea station, bottled water, 1/2 bottle of wine, $25 mini bar credit (handy for snacks!), and TREK bikes. PROPERTY (5/5) Nestled in St. Helena next to Beringer Vineyards, the compact property is a beautiful mix of the stately Acacia House and modern architecture rooms. + The pool, fitness center, and several nice outdoor lounge areas are all within a 1-2 minute jaunt. I happily took several work calls while basking in the sunshine of the outdoor areas. ROOM (5/5) WOW! Floor-to-ceiling windows, vineyard views, marbled bath, rainforest shower, and large outdoor terrace with fire pit - our first-floor room was spacious and stunning! + We especially enjoyed having coffee together on our terrace looking out on the grapevines. + Votary bath and body products, blackout curtains, and the handy coffee/tea/bottled water station made for a blissful stay. Thank you, Maya, Maricela, and the Alila Napa Valley team for making our stay so memorable! read more

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Dear Alia St. Helena Team, I am writing to formally express my disappointment with the concierge experience during our recent stay, specifically in regard to Janice. This trip was booked in advance as a pre-Mother's Day celebration, and I had communicated with Janice to coordinate our itinerary. However, there was no follow-up from her leading up to our stay. I had to reach out again upon arrival, after which she called and confirmed an early wine tasting and a 5:00 PM spa appointment. When we arrived at the winery, we were told no reservation had been made. Thankfully, the winery owner generously accommodated us. Later that afternoon, we showed up for our 5:00 PM spa appointment, only to be informed--again--that nothing had been scheduled. When the spa staff contacted Janice, she first claimed everything had been handled via email, completely disregarding the phone call she had with me. Then she stated she had made two separate spa appointments, which made absolutely no sense as we are checking out the next morning and had clearly intended to enjoy this experience together. To be clear, the spa staff was incredibly kind, professional, and apologetic, and did their best to assist us despite the situation. The issue was entirely due to Janice's lack of organization and accountability. What made this even more upsetting was her attitude--she offered no sincere apology, showed no empathy, and instead casually said she'd give us "free breakfast," then turned and walked away. It was dismissive and disrespectful. This level of service is unacceptable for a resort of Alia's caliber. What should have been a relaxing, memorable celebration turned into a series of avoidable frustrations. I hope this feedback is taken seriously, and that steps are taken to ensure better accountability and service in the future. read more

I was excited to come here but also hesitant after a not so great stay at Andaz Maui a couple weeks ago. When we arrived to our first winery someone called me from the hotel asking if I'd like an upgrade because they had one ready for me... uhh yeah! Got to the hotel around 2-3pm and everyone was so nice. Our valet guy took our bags up and even showed us how to use the fireplace and all the important buttons. He really paid attention to detail because we said we were going to dinner and asked what time. We told him and when we got outside a few hours later, we didn't even have to wait for our car! Someone the first night came for turndown service and brought brownies. So cool! She was also really nice and told us her favorite things about the property. I really liked this place and definitely want to stay here again. read more

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Loved our stay here. Our room had such an incredible view of the vineyard. It was so peaceful being able to watch the sunrise each morning and each room had its own fire pit. The pool views were amazing and perfect for the hot summer days. Staff are very friendly. I loved the furniture and interior decorating for the rooms. We had such a pleasant and quiet stay there with stunning views. read more

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We stayed at Alila Napa expecting a luxury experience when they charge $1,500/night, but the service today was shockingly below standard. We booked the complimentary shuttle and waited exactly where we were told. The driver "couldn't find us" and simply left without checking or calling. The manager later claimed they tried to call me -- yet I received no call at all. Offering $8 for an Uber as compensation at this price point is insulting. This is for making us wait for an hour plus with 80 yo in middle of heat. I called again and they didn't have courtesy to come by and pick us at a vineyard 2 min away. What's worse, the manager defended the situation instead of owning the mistake. If you have any issue here, do not expect them to meaningfully address it. At this level, I expect proactive service, accountability, and solutions -- none of which we experienced. Sadly, Alila Napa did not live up to the brand's reputation. read more

This review is primarily about the spa experience. I had a Talisman (Swedish) massage and requested firmer pressure, but the massage felt pretty weak. However, I didn't ask for further adjustment since I hadn't chosen a firmer option like a sports or deep tissue massage. The therapist was nice throughout the session. The biggest complaint was the cleanliness of the changing/shower room. I saw a group of ladies before me, and after my massage, when I returned to the room, used items were everywhere--sandals, towels, and robes scattered on the floor, and even a used razor and bandages... Ek!! I paid about $500, and I've never seen a spa this dirty and messy. While the previous guests should have cleaned up after themselves, I didn't see a single staff member tending to the area the entire time I was there. Overall, I was pretty disappointed with the experience. I understand that it was the off-season and there may have been fewer staff, but for the price I paid, I expected better treatment. If you're looking for a more luxurious experience, I'd recommend going elsewhere. Lastly, a quick note about the onsite restaurant, Violetto. We had dinner and breakfast there. Dinner was meh--we ordered pasta and steak, which were small portions but pricey. The server was nice, but it was a bit annoying to be asked, "How's everything?" constantly. The tiramisu, however, was great. For breakfast, we ordered room service from Violetto. Both the French toast and avocado croissant sandwich were good. However, they charge a $10 delivery fee plus a 22% service fee, making it quite expensive. That said, the in-room dining experience was enjoyable. read more

The best staff and luxury hotel in the valley. Eric, george and austin were a delight at check-in. Krista and james as well. Modern elegant property close to wineries and firepit at night was a plus! read more

Alila Napa Valley - Best bell captain ever - Hotels Near Me - St Helena, California

I came here for a daycation for Mother's Day weekend, and it was fabulous and beautiful. It definitely is a luxe hotel property, and me coming straight from Pilates to here made me feel like I was severely under dressed. But I will say the spa is hands-down 5 stars across the board! Service was impeccable! They did not judge and they were so nice and just great service and great explanations and just friendly and cordial and it was just absolutely terrific. My massage was so amazing. My masseuse was just gifted. That's the best way I can explain it. One of the best massages I've ever had. I also love how they give you the green tonic juice that they sell in the restaurant as a little wellness shot after your massage or service. After my massage, I decided to check out the steam room which I really loved and I thought was one of the cleanest I've ever been in and just absolutely perfect not too steamy not to anything just perfect. Then I headed to the pool and spent the rest of my time at the pool. I chose this hotel specifically because they offered bar and food service at the pool and the pool was cool and just quaint. The pool was amazing. The water was clear the pool was clean. I love the chairs. They were so flushed and comfortable. There was great sun, great views all around. I will say that the one downside was the service was not the best. I had one server who assisted me, but then disappeared and never even followed up with me to say that she was leaving or that she was transitioning me over to another server. The other server was really responsive and helpful, but when I tried to order something, they double charged me for something that was already on the menu. Since, I was ordering the burger and, the server failed to tell me that the burger came with fries, so I ordered fries on top of the burger because I thought there were no fries with it. But then the server brings out the burger with fries and a whole other order of fries telling me that fries came with the order. If I had known that I wouldn't of ordered a second set of fries. So I got charged for it, but of course I couldn't eat two plates of fries so that was a little frustrating. As I'm leaving, the server who had never told me that leaving, tracked me down and said I needed to close out my tab. And I told her that she never came back to check on me. So just some service things that probably needs to be worked out. I didn't find that the place was that busy today to warrant that service at the pool. Definitely could've been better, if things come with certain things or not. Because of that experience, I rated this four stars, but I want to be clear that the service at the spa was a five stars across-the-board. read more

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This property is beautiful! Located right outside of Napa & very accessible for a day trip if you live in the bay area. Visited the spa for the day for a massage. Staff was very kind through the whole process. Big shoutout to the massage therapist, Britney, who did an amazing job with my massage. She is very knowledgeable and kind. If you book a treatment for the massage, you are able to enjoy the property for the rest of the day, which is a great bonus. Definitely worth the price for all the amenities. Will definitely be back, would love to check out the restaurant for dinner or lunch, as well as the yoga programs offered weekly. 10/10 read more

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Staying at the Alila hotel in Napa Valley, you will encounter a team dedicated to providing you with an exceptional customer experience from check-in to check-out. Check in* Upon arrival, Ellen and Unice warmly welcomed me at the front desk, ensuring a smooth and personalized check-in process. Wine was offered and set my mind to relax mode, it was local and delicious. Austin assisted with parking and carrying my bags to my room, setting the tone for attentive service throughout my stay. He also checked me out and attended to my bags with a smile and personable attitude. Breakfast / Cocktails - Acacia House For an unforgettable culinary experience, Oscar at the bar will craft the best cocktails, I recommend the Fields of Lavender cocktail to tantalize your taste buds. As you indulge in the delectable offerings at Acaia House for breakfast, Milcee, Omar, and Luis will deliver impeccable service, presenting you with a farm-to-table feast that is fresh, delicious, and truly satisfying. From the perfectly cooked eggs, sausage, bacon, to the delightful avocado toast and scrumptious perfectly seasoned potatoes, every bite will leave you craving more. Pool and amenities Relax and unwind at the warm and inviting pool, where even the rain cannot dampen your spirits. Here, you will feel pampered and cherished, surrounded by the beauty of Napa Valley. Immerse yourself in the transformative experience of sound healing guided by Gena the Director of the spa, where her expertise and exceptional service will leave you feeling invigorated and inspired. Don't skip purchasing tea to remember your stay, I recommend the turmeric tea, by leaves and flowers. Also loved the commitment to clean local beauty and wellness. Take part in rejuvenating yoga sessions that will elevate your stay to new heights of wellness and relaxation. Rooms Our group stayed two unforgettable days at Alila hotel, every moment was filled with luxury, care, and attention to detail. Cruz and Veronica took great care of cleaning my room and setting me up for a memorable evening as they turned down my bed and provided light sweet cookies that I looked forward to. The warm fire pit on my patio was perfect for doing my early morning work and staying warm. The bidet was an unexpected added feature. The bathtub was amazing and loved the Le Labo shampoo and conditioner with the bath salts. Your trip is made truly memorable by the impeccable service and dedication of the staff, leaving you feeling special, spoiled, and eager to return for another stay. The Alila hotel in Napa Valley will exceed your expectations, and you need to book now! read more

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We just got back from our super short honeymoon and had an outstanding time at this resort. This resort is unlike any other place I've ever stayed, and it's in the top 3 resorts that I've ever stayed. When we arrived the first night, we were surprised how we didn't see any guests at all. The only people we saw were the resort staff. This hotel feels so private. The room was phenomenal, and it had a cool little creek outside the room. Everything was very clean, and the attention to detail by the housekeeping staff is on-par with the Ritz. All of the hotel staff that we encountered were so friendly. The food was first class as well. We'll definitely be returning to this hotel. read more

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The hotel is beautiful. The staff is fantastic and helpful. The location is impeccable. Just don't try to take a bath here. read more

Having stayed at one of their sister property Ventana in Big Sur, I was looking forward to my stay here, while visiting Napa. I was torn with what rating to give this hotel as it has it's highs and lows. It is a high-end property, but given the price point, I expected more especially when comparing with Ventana. Upon check-in, you provide your vehicle to the valet (included in resort fee) and they provide complimentary wine. We arrived around 2pm and our room (318) was ready. This is listed as a King Bed with Vineyard Room and located on the first floor. Like others have mentioned, I would ask for a higher floor to have a better view of the vineyards and to avoid hearing people in the room above you as noise from people walking is quite evident. There were some hiccups with the exact room we booked, but management did their best to try to find a mutual solution. There is a resort fee, but it was a bit unclear what it covered as there isn't any hotel information guide in the room. From what I can tell, it includes valet parking, at least a 1/2 bottle of wine and $25 daily mini bar credit. This is waived if you book your room with points. The grounds is on the smaller side with the main amenities being the pool, gym and restaurant. There is a bridge to the adjacent Beringer vineyard, but it's by appointment only and if you are interested, make sure to make a reservation ahead of time as they get filled quickly. The room was clean and modern with comfortable outdoor and indoor seating. There is a fire pit that was nice on chilly nights. They also have a Toto toilet. A nespresso machine and assortment of tea are complimentary and they have a mini bar with some highly marked up drinks. At turndown, they give some macarons from a local eatery, which was a nice touch. Room light switches were "modern", but actually a bit frustrating as the placements weren't very intuitive. For example, the actual switches for the toilet and closet are not located inside the space itself. The pool was a nice temperature and was long enough to do laps. There aren't many lounge chairs around, but it never felt crowded. We had breakfast and dinner at Acacia house and food was great, but pricey. See my review under "Acacia House" for more details. The gym was fantastic and has a nice mixture of cardio, free weights, rowing machines and a couple of Peloton bikes. They also hold some complimentary weekly exercise classes in the morning. One thing that really irked me was that there is a lot of plastic waste with the water bottles and I would have much preferred refillable water stations. Overall, the stay was comfortable, but it was night and day between here and Ventana. Alila Napa Valley feels more of a stopover, while Ventana Big Sur felt more of an immersive experience that you could really feel a personal touch. For example, at both locations, we were celebrating a babymoon. Alila Napa Valley provided a bottle of wine to celebrate, while Ventana also provided a non-alcoholic sparkling wine and a baby onesie that really showed that they tailor the experience to the guests. Also, for a high-end property, you expect the stay to be smooth for guests. However, I had to message the property multiple times in order for requests to be completed such as requesting toilettries or different food items and had to keep reminding them that breakfast was included in our stay. read more

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Belated review: Lucked out on booking a room in spring '22 at the Alila for a night in order attend my friend's wedding nearby. This was our second stay within the Alila brand, and I now see the allure for wine enthusiasts! Waking up to a view of the vineyard, with a hot cup of coffee in hand just hits different. We even brought our BA F pajamas from the previous winter holiday, great for that cool spring morning while relaxing on the balcony or deck. The hotel grounds were nice to walk around in, and we were able to pop on over to the winery next door for a quick stroll. As for the room itself, I really liked the rustic feel, although it had a more modern & minimalist style compared to say, Ventana Big Sur. We found the king bed very comfortable and quickly fell asleep upon climbing under the covers. The rainfall shower stall was wonderful and spacious for a couple. My partner and I have a noticeable height difference, so shower stall size and water pressure are important factors for high review marks. The more recent 4* and above Hyatts that I've stayed at all have Nespresso machines, and Alila Napa didn't fall short in that regard, which was great. Globalist breakfast didn't have a limit, so we ordered a few items to try. Honestly, the quality was great and we loved that the on-site restaurant menu had a mix of healthy options and handcrafted espresso drinks. Wait staff are also quick to check on your table and if the sun is too strong, moving indoors wasn't an issue. Definitely one of the top Hyatt elite breakfast experiences we've had within the US. The checkin front desk was very friendly, providing 4pm late checkout without any issues despite a popular weekend. The staff we briefly ran into were kind and made sure we didn't get lost (I'm directionally challenged, coupled with poor night vision lol). If you can swing it with either cash or points, this is a great place to stay when the weather is nice. Disclaimer, I used a Cat 7 award certificate here that I earned, and luckily redeemed before the category change was announced last spring read more

Pretty swanky boutique resort. Tucked away off the main thoroughfare is a small hotel with massage, sauna and pools with cabanas (includes pool side service). W you will need your credit card if you want to buy items from poolside. Those not getting a massage or staying at the resort you can buy an add on for your guest so they can use pool, sauna and other amenities read more

Alila Napa Valley - Sauna entrance - Hotels Near Me - St Helena, California

A delightful stay at Alila Napa. We did not have Hyatt status and didn't get the welcome gifts (wine/dessert) like many other guests here. But that did not take away from the wonderful experience at Alila. Room: beautiful, clean, peaceful,comfy slippers Staff: friendly and helpful Some tips: book the balcony with vineyard view rooms - so many people complaining did not book this. Took a star away for the value. Not worth the cash price IMO read more

Alila Napa Valley - Hotels Near Me - St Helena, California

This hotel is beautiful, modern and clean! We were so lucky to have stayed there. The service is amazing, and it's definitely a 5 star hotel with 5 star experience. Everything was pristine. The food was also delicious. Highly recommended! read more

Alila Napa Valley - Hotel room - Hotels Near Me - St Helena, California

There has never been a place that deserved 5 stars like Alila Napa does. We just checked out after staying a short two nights and I'm so incredibly sad to be leaving. Heidi, if you are reading this- BRAVO!!! Chef's kiss, you and your team deserve everything. Top notch experience and I already can't wait to go back. We're Hyatt loyalist and have stayed at a few different properties and this was by far our #1 experience. The food was absolutely delicious and I encourage you to enjoy breakfast on their patio. We had the best smoked ham Benedict I think I've ever had (and I'm a Benedict lover). They served my latte in what looked to be a stemless insulated cup, so it stayed warm the entire time I was enjoying my food. The pool- my gosh what a breathtaking view. We weren't able to find the time to get in but strolling over and enjoying that view around the fire pit was incredible. The rooms- I'm extremely particular about details and service. At turn down, everything was cleaned up, water at the bedside and delicious cookies to enjoy before bed. I would highly recommend upgrading to a room with the tub and fire pit. We spent as much time there as possible. The Toto toilets were accompanied with heated bidets (if you know, you know). The pillows, the comforter, the seating, the showers, the intricate details upon details upon gorgeous details. I noticed another reviewer mentioned the property was loud but I didn't experience that. It was so quiet and at times we felt we were the only ones there. read more

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Alila Napa Valley is one of the newest hotels/resorts to be added to the World of Hyatt portfolio. It's a category 7 property which means at minimum it'll take 30,000 World of Hyatt points to redeem a room here. Alila is one of the newest brands in the Hyatt portfolio, having joined as part of Hyatt's acquisition of Two Roads Hospitality. Alila is known as a brand with distinct locations offering something unique to the region. The Napa Valley location is no exception. The property itself is gorgeous. Fronted by a historic white Victorian farmhouse which houses the hotel's restaurant Acacia House, most of its rooms are split into three, 3 story buildings two of which face the Beringer Vineyards while one facing the historic Rhine House on the Beringer property. They are considered Estate View rooms. Parking is complimentary for this property property some of the most helpful attendants in the valley. I kid you not, these guys literally make the resort what it is. The things that Alila Napa Valley does well. -beautiful property with a intimate and quint feel, due to its size with only 69 rooms and suites. -it's rooms are modern and sleek, but also manage to feel cozy and homey. -the fire pit on the balcony of each room with really comfortable rocking chairs. -complimentary bikes that you can use to ride to and from vineyard tours. Things that Alila can definitely improve upon. -Integration with its neighbors Beringer Vineyards. It is literally connected by a bridge, yet there are no benefits other than the view. -better communication between the restaurant and the front desk staff. We were told that hotel guests did not need a reservation at a restaurant that was only open to hotel guests at this time, but the restaurant told us differently, -most importantly, they really need to identify what makes them an unique property. We know why people spend years trying to redeem points for the Ventana Big Sur resort, but with based room rates almost comparably to its sister resort in Big Sur, yet there isn't that distinct experience that differentiates this property from its Napa neighbors. I think this can be a five star resort, but right now it's just missing that thing that makes it memorable and one property that people will want to frequent year after year. read more

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The staff is sensitive to client needs at a really high level here. The turndown service sweets are top-notch. The hen at the restaurant (Salvia restaurant if you're not staying here) is an absolute must. Amenities were great (lelabo) and overall just a really great way to spend the second half of a birthday trip. read more

Came for a short stay and had such a relaxing time. It was nice to have such a spacious room where they thought of everything. Most hotels, even high end ones, have a crappy hair dryer but not this one. They had a full size professional hair dryer which worked better than my one at home. I loved their soaking tub with rain shower head. They had the high end Toto toilets with the bidet and heated toilet seats. The fire pit is on a 30 minute timer which was a nice way to spend our morning. Ordered room service and gazed at the vineyard over the fire. We had a Talisman massage which was a very relaxing experience. Only con for me was not knowing ahead of booking they were doing construction on the reception area. And the parking area was a little confusing as you have to park in handicap area for valet to take your car. Overall I highly recommend coming here. The service is impeccable. read more

Alila Napa Valley - Balcony view of the vineyard - Hotels Near Me - St Helena, California

Beautiful experience for a staycation! Views to the vineyard were stunning, room luxurious with very nice amenities (Toto toilets, rainfall shower head). Service impeccable. Highly recommend! read more

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Great stay at the Alila Resort! Super nice people, and a beautiful property right next to Beringer. See Samantha for the best cocktail you've ever had. read more

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We had the most wonderful lunch at Acacia House. The roast chicken was perfection, and loved the veggies and the crispy, smashed potatoes. Truly memorable. The beet salad with burrata was also fantastic. Next time, we will save room for dessert. Everyone was so warm and gracious, and the service was first class. Thank you all. We can't wait to return. Cheers! read more

Spent a weekend at the Alila Napa in and the overall experience was exceptional. The property is beautiful, very relaxing, and the staff makes you feel very welcome. There's a nice pool area with a nice view of the vineyards, fire pits, etc. The rooms were elegantly designed and we stayed in a suite with a beautiful view of the vineyard. Highly recommend getting a room with a view of the vineyard. The marble-adorned bathroom had nice luxury touches and had a soaking tub with citrus bath salts, rainfall shower, etc. We had breakfast at the restaurant on-site and it was solid. The fresh juice blends were great along with the breakfast sandwich. And finally, the entire staff was very friendly and welcoming but Ty the GM went above and beyond to make our stay perfect. Thank you to the entire team, we had an amazing stay. read more

Alila Napa Valley - View of the vineyards from our room - Hotels Near Me - St Helena, California

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First off this would have been a 1 star review if not for the excellent front of house desk manager at Alila. She made things right after a really bad night so huge kudos. I'll also shout out the amazing pool side bartender Rebecca who was as pleasant and attentive as can be. Positives: Alila's vineyard facing rooms are beautiful and until you walk all the way out to the balcony you don't see the parking lot and main road nearby. They have lots of good amenities like a personal fire pit and beautiful bathroom/shower and Japanese Toto toilet seat/bidet. The pool is small but very pretty and was never overly crowded. The spa seemed quite nice and we enjoyed the relaxation rooms and steam rooms which are available to all guests at no charge. Negatives: The biggest one for us was that our A/C broke and despite our room being very hot (the technician said "wow it is toasty in here" when he came in), they were not able to fix it while we were out to dinner and only presented us with one possible solution despite my worries it wouldn't help - some fans. I was told at the very least the fans would be placed in the room so it would be cooler by the time we returned from dinner. When we came back at 11 pm the fans were unceremoniously left outside the room (see picture) and it was still blazing hot inside because they had not been placed inside and no windows were opened. This meant we had to open the sliding glass door to try and cool the room down before we could attempt to sleep. It never fully cooled down and it was a miserable night of sleep for us. Again, the front of house manager made this right when we checked out but it was still painful for such an expensive "high end" resort. The other issues were mainly small things that I just expect more of from a place of this price and prestige such as a one person check in "lobby" where we were told to just wait outside in the heat when we arrived and were not called inside after the people before us checked in so we sat around for no real reason. Additionally we were told the outdoor bar would be open at 3 and that didn't happen and staff was pulled from the pool our first night well before the bar was supposed to close. Just strange and not what I would expect from such an expensive property. Ultimately if the price or the points cost (candidly my wife and I had used all our Hyatt points we saved up for our anniversary stay) was lower then everything aside from the a/c would be a non issue but it just didn't seem to match what they were claiming to be. I'd give them another shot in the future due solely to the front of house manager but I'd be wary. read more

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My partner and I meticulously chose this hotel to commemorate our cherished 1-year anniversary. We envisioned tranquility, a haven where memories could gracefully unfold. Unfortunately, our stay became an agonizing ordeal on multiple fronts. From the outset, we were incessantly disrupted by noise disturbances. The insulation--or the glaring lack thereof--meant that we could hear every single footstep from our upstairs neighbors, transforming their regular movements into thunderous interruptions. The connecting room doors proved to be no barrier at all, as we could distinctly hear every word, every sound from the adjacent guests. The promise of a relaxing stay, a respite from the world, was shattered by the hotel's inadequate infrastructure. This could have been a mere inconvenience, but what followed was unfathomable. We received a chilling call from the housekeeping manager, Rosemarie Alberto, who accused us, with stern conviction, of possessing "crystal meth" in our room. Stunned and reeling, we watched police officers walk into our space, only to identify the suspicious "substance" as my innocuous Celtic salt. One would expect an establishment to recognize, regret, and rectify such a monumental blunder. Instead, they chose to evict us, using our response to Rosemarie's accusatory tone as a pretext. Appeals to the higher management, particularly Sergio Antonio Jimenez Dena, met with apathy and dismissiveness. Prospective guests should be wary. The allure of this place is overshadowed by its structural sound issues, rendering any hope for relaxation moot. Furthermore, our harrowing experience with false accusations and the management's refusal to acknowledge their grievous errors speaks volumes. To those seeking a peaceful, respectful, and memorable stay, I urge you to look elsewhere. Our quest for a cherished anniversary memory resulted in an ordeal that will forever haunt our hearts. UPDATE: SEEMS LIKE THIS STARTS FROM THE TOP DOWN, I WAS TOLD SOMETHING VERY SPECIFIC BY HEIDI MIERSEMANN, THE GENERAL MANAGER, AND SHE DID NOT DELIVER ON THAT PROMISE. CONTINUED EXCUSES FROM THIS HOTEL. YOU WOULD THINK AFTER CALLING THE COPS TO A GUESTS ROOM AND FORCING THEM TO LEAVE BASED ON A FALSE ACCUSATION THEY WOULD HAVE MADE SURE TO MAKE IT RIGHT, BUT THATS NOT HOW THEY OPERATE. STAY AWAY, FAR FAR WAY FROM ALILA. THERE ARE MUCH BETTER 5 STAR RESORTS IN NAPA. read more

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