The receptionists are rude. I canceled bc they couldn't answer simple questions. I wasn't happy…read morewith the cleaning. Felt very out of date.

I have been going to this office for over 20 years. My dentist recently retired and Dr. Cohen took…read moreover - honestly, he's nothing to write home about! I continue to go because I have been seeing the same hygienist for over 20 years and she's great! His office staff could use some customer service training. The receptionist is rude and sarcastic. They gossip and talk about people while sitting at the desk which is in earshot of his waiting room. Very unprofessional!

Been going here with other doctor that retired for30 years. Had issue I wanted to discuss with…read morecurrent doctor and then would make appointment to return. Staff said no way. Can't see doctor without appointment. Nice going. You just lost customer and referrals

First visit yesterday to Innovate Dental in Shrewsbury. So impressed. Friendly professional…read morestaff, welcoming office, more of a soothing spa vibe than a dental office. Highly recommend hygienist Chrissy. Definitely the best of the best. Actually looking forward to my next visit in 6 months!

Such great team with same day crowns! My fiancé used to work here and the environment just felt…read moreincredibly warming and light hearted!

I came here for an emergency root canal. It took 11 appointments over 3 months for them to "finish"…read moreI have had pain, swelling, infection, not to mention the time off I have had to take. They DO NOT CARE about their patients what soever and the doctors will lie to your face so that they can make their money. Very sad and they should be shut down immediately!

Dr. Kim is awesome. The staff is great. Everything is top notch. I do not hesitate to recommend…read morethem all. Only one minor criticism: One of the receptionists (the older one - did not get her name) was a bit unfriendly, but maybe she was just having a bad day. Recommendation: Unless you're in the process of operating or treating a patient, it's time to lose the face masks. Might put a certain receptionist in a better mood.

Nitrous oxide Young girl not efficient with making sure…read moreattachments were correct and so I got very little anesthesia which is why I went there. Kept telling them but my concerns were ignored.I felt disrespected. also I had to pay out of pocket for this. Room was dirty and old. I felt uncomfortable.

In 1997 I had a bridge put in my mouth at another dentist and it lasted forever. Never a problem…read more I move to Massachusetts and my Modern Dentistry hygienist suddenly tells me the bridge is loose. I found that odd because it didn't appear to be as I brush and floss regularly. Time and time again she and the dentist kept telling me it's loose, but I'm not seeing or feeling that at all. I finally cave in and have the bridge replaced. Not even 3 months later the new bridge pops loose!!! Falls right out of my mouth!! I set up an appointment and they fix it...then they charge me $100!!!!!!!! Out of pure principle I refused pay the invoice so they send my account to collections. UPDATE: The bridge fell out AGAIN!!!! Second time! Their level of incompetence is astounding.

Terrible Service. Don't answer calls. Hurt your gums. Poke teeth. Receptionists are not good,read more

I was referred to go to Worcester Oral Surgery by my dentist. I had to get all four wisdom teeth…read moreout, and had been putting it off for years because I am absolutely terrified of all needes, and the thought of surgery itself terrified me. I had never had any type of surgery before. Setting up an appointment was a breeze. The staff that answered the phone were friendly and professional. I chose Dr. Gill to do my surgery. Upon walking into the office I was greeted by Anne and another woman who were both very friendly. The nurses and Dr. Gill were very helpful in my initial consultation. They explained everything to me putting my fears at ease. I even watched a short film. The day of the surgery went great! As soon as I walked into the office they were patient and made me feel completely relaxed. I woke up about an hour later in a recovery area. The nurses and Dr. Gill made sure I was doing well prior to me leaving the office. They gave detailed instructions and answered and questions I had. The recovery went well also. I had a few follow up appointments. Overall my first surgery experience was a breeze. I would 100% recommend Dr. Gill and Worcester Oral Surgery to anyone. I would have given this review 10 stars if I could! Please ignore the previous one star comment. This place is awesome!

Terrible place, Dr Gill is rude and unprofessional! Run don't walk away from this place!read more

I was able to get a quick appointment for an implant, and the staff was very friendly and…read moreaccomodating. Dr. Litwin was cordial, and explained what needed to be done. We discussed the options of a root canal or an implant. The hygenists were very pleasent and accomodating.

no patience for patients with anxiety. probably not even general dental anxiety but definitely not…read morefor someone actively having an anxiety attack when there. must be easier to not deal with for them. also communication, extremely poor! Waited months after my consult to tell me they could not proceed with the procedure because of my anxiety... blamed it on not being able to get an anesthesiologist for sedation Funny they didn't mention that as being an issue when I was there for the consult

Only thing that keeps this from going to 5 stars is the 30 minute wait past my schedule time…read more Nurse explained my likely options. Doctor comes in and explains in more detail. Make a decision, get "novacained" and start procedure about 10 minutes later. Dr. explains everything he's doing, what I might be feeling, etc. Very conversational, had one small hiccup and he dealt with smoothly. All the staff seemed on top of their game. And the doctor called me at home in the early evening just to see if everything was okay.

Every staff member was wonderful EXCEPT Dr. Ouano. He completely butchered my extraction, ignored…read moremy tears, constant yelps of pain, and the fact that my body was practically lifting off the chair from the pain. I felt every single pull, drill, and needle during the 1.5 hours it took him to extract my tooth. Before starting, he told me the procedure could take 5, 10, or 20 minutes and asked if I thought I could handle it because I told him how nervous I was. Instead, it turned into the most traumatic dental experience of my life. He numbed my tongue more than my gum or cheek, and he jammed the needle so hard into the back of my cheek that I jumped and cried out in pain. This was hands down the worst pain I have ever experienced -- and I have given birth four times. It honestly felt like something out of a horror movie. Instead of showing compassion, he blamed me for moving due to the pain and repeatedly snapped at me throughout the procedure. I asked him three separate times to stop because the pain was unbearable, and his response was, "If we keep stopping, this will take all day." Each pause was only about 10 seconds so I could breathe and try to compose myself. When he was clearly struggling to remove the tooth, he started blaming the size of my tooth root. At one point, when I said I couldn't breathe, he snapped back, "Well, yeah you can, because you're doing it right now." I was emotionally and physically wrecked afterward. Because the extraction was so prolonged and traumatic, I ended up developing dry socket and had to return twice more for treatment. Jen and Jen were absolutely fantastic and incredibly kind throughout all of this. To make matters worse, he left a piece of tooth in my gum that is now trying to work its way out. I'm currently living with that pain because this experience has left me absolutely petrified of going back to a dentist.

Good care good hours! Always get back to you in a reasonable time! A nice place for dental work!read more

I'm very impressed by the staff at Happy Teeth. As soon as I walked in I noticed the cleanliness of…read morethe place. It was absolutely spotless. I was greeted at the front desk and from there I had a few paperwork to fill out. I then walked in with my son ( 4 years old) who had a tongue tied procedure that day. It was the first time I meet Dr. Tau ( my husband was there the first time) She was remarkable polite and so was our dental assistant. They both answered ALL my questions ( and I had quite a few) and they were so professional. She explained to me each step she did. Dr.Tau and the dental assistance took the time to explain to me what I should expect after the procedure is done. I was a nervous wreck walking into it. but seeing the professionalism, I felt at ease. Highly recommended!