My daughter and I have been going to Bryan Dental 2.5 years. The staff, hygienists, and Dr. Bryan have been good. This review is all about Dr. Zhang. My daughter kept getting stuck with him. During a checkup after her cleaning he cut her gums (not the gum line - but the actual gum/cheek tissue) so bad with his instruments that she couldn't chew for over a week. We were sent a survey after that visit since we were new patients and I responded that the visit was great, but mentioned that Dr. Zhang could be a little gentler next time. We returned 6 months later, and he could not wait to tell me that it my daughter's post visit gum irritation was from not brushing and flossing (she actually takes pretty good care of her teeth and does both routinely). He took no ownership for cutting up her cheek/gum conjunction which I viewed right after we left the office when it was fresh and bloody. My daughter dreaded every appointment thereafter because of her experience with him each time. At this next visit, Dr. Zhang tried pushing fluoride treatments on my daughter. We don't use fluoride toothpaste because we have sensitivity to it (rashes, cracked corners, and blistering around mouth). We use natural toothpaste at home that doesn't have fluoride. None of my 3 kids have ever had a cavity (they're teenagers) up until the last visit (was due to braces). With good brushing/flossing habits at home and the sensitivities I don't have them get the add-on treatments (that aren't always covered by our insurance). When I declined the fluoride treatment, Dr. Zhang gave me a long lecture about it, instead of asking me why we chose not to have it. He also assumed I hadn't done any research (my sister is a hygienist, so we are well informed in addition to keeping up on the studies). I told Dr. Zhang about a study that found no difference in preventing cavities if fluoride was used or not. He knew about that study but tried to push me to just do it anyway. Today my daughter and I came in together for our back to back cleanings. Normally, they come out and ask for consent for the X-rays and fluoride for my daughter. I found out after the appointment they did both without asking me for my consent this time. My daughter is one of the people in our family that has a reaction to Fluoride toothpaste so we will be monitoring for a reaction. When it was my turn, the hygienist informed me I was due for X-rays. I politely declined (which I have never done in the past FYI) the X-rays and explained I was worried about too much radiation in that area. I recently (in the last month) had 3 CT scans (in area), and 3 sets of X-rays from the base of my spine up to my head just the day before my dental appointment. I was concerned about how much radiation that area of my body would be getting in a very short period of time and requested they be done at my next cleaning. The hygienist informed Dr. Zhang I didn't want x-rays. He comes in, frown faced, not bothering to say hi, and began to tell me how I need them. First off, I had a medical concern for not wanting them at that moment. But what if I couldn't afford them? Patients have a right to decline any part of treatment for any reason. Does Dr. Zhang understand that? I told Dr. Zhang that I didn't appreciate being pressured and that I would like to be informed but not pressured by him. He didn't like my response and demanded that I tell him why I didn't want the X-rays. Again - BECAUSE I SAID NO should have been enough. Even though I didn't owe him any explanation, I explained about the tremendous amount of imaging I'd had done very recently in the area and wanted to give my body a break until next time. He then responded that I could not get my cleaning because I chose not to have the X-rays. My response back was that there wouldn't be a next time because he was fired as our dentist. Can anyone tell me why I was denied a cleaning because I wanted to delay getting my X-rays? Right. There is no rational reason I was denied healthcare (my cleaning). I was denied care because he doesn't like me. Thats ok because me and my daughter definitely don't like him. Do I doubt Dr. Zhang can fix teeth - no, probably not. Does Dr. Zhang have patient skills - absolutely not. Is Dr. Zhang gentle when he should be - nope - my daughter has had cuts and scrapes with every visit. Does Dr. Zhang respect patients' opinions - he could care less. I also suspect Dr. Zhang has a quota to make each month because he seems very dramatic and insistent about certain treatments he claims are critical/urgent. I've never been to another dental office where the dentists behaved like Dr. Zhang. Something is not right with that guy. Before Dr. Zhang denied me to get my cleaning, my daughter came out of her appointment and begged me to go to a new dentist. She was very happy when we left that office because that's exactly what we will be doing. read more

I have been a patient of Bryan dental for over 40 years!! Wonderful service, kind and professional. Dr. Bryan is thorough and only recommends the best for his patients. I also love the hygienists too- quality place that I highly recommend. read more

Trusted practice for years, until recently. I am sorry to say that after many years of using Bryan dental the trust of the practice has come into dire question. Medical record security has come into view. Recently Dr Bryan has jumped on the automated bandwagon with a ipad check in system. A system that neither he nor the company who he is working with can validate how they secure the data. When I questioned Dr. Bryan how this worked I was brushed off with a "This is how it goes" mentality. I have been in IT for 30 years at this stage in my career. I have many dealings with security and that of handheld devices. The likes of which CANNOT be secured because they are physically handed to someone. Thank you for the many years of service Dr. Bryan, with both you and your father. But I cannot take my personal security so lightly as both you and Boyd have. read more

I have been going to Bryan Dental for ~6y now and am thrilled each time. The staff is helpful, friendly, accommodating, and goes above and beyond to help (including facilitating an appointment in advance of a special date), and Dr. Bryan is a tremendous dentist. Everyone offers a high quality of care and compassion, and I never hesitate to recommend them. read more

I also trusted this practice for years. But Bryan's recent work on me led to increasingly acute pain. When I called with my insurance company to explain I was out of the country and needed to see a dentist here to address the pain caused by Bryan's poor work, they gave me a cold, rehearsed denial of my request for a partial refund. They didn't seem concerned that they'd alienated me and they can no longer be trusted. Looking for a different dentist now. read more

I have been seeing Dr. Eric Bryan for 7 years and just had my daughter become a patient at the tender age of 3. The front office is just as polished and polite as the doctors. Any billing questions or concerns have always been handled immediately and tactfully. Dr. Eric and Dr. Peter Bryan (son / father) have always shown a high level of professionalism since day 1. I was introduced to them through my Mom and Step Dad who are also patients of Dr. Peter Bryan. I have had everything from intensive cleanings ( ultrasonic scaling), routine cleanings, and a successful referral when I needed to have a bone graft done in the front to save my bottom teeth from damage incurred from my tongue ring. I give them 5 stars because I have never been shown anything less when it has come to mine or my children's oral health. read more

They told me that they accept my insurance. That dose not mean that it is in network. Make sure that you have in network insurance. I paid what they asked right after the treatment. They sent me another bill. Not good!!! I have a dentist in Newton (it is too far). He said, " they accept my insurance". He never sent me another bill. I'll never go back to Bryan. read more

I have been a patient of Bryan Dental for over 12 years. Nothing but wonderful dental experiences over the years there. From simple cleanings (Gloria is exceptional) to general dentistry work, they are very professional and accommodating to your busy schedule. HIGHLY recommend them if you are looking for a new Dentist or you are new to the area. read more

The staff and dentist were very polite and helpful my first two visits. However, at my second visit I had to have a filling done. To my disappointment they put in a silver one without even giving me an option of white. Later that day I also realized they over-billed me by $50. I also had sharp, rough, and deep edges to my filling - looks like he didn't even put enough of the silver stuff in it! When I went back to get my records and x-rays so I could return to my previous dentist, Dr. Bryan asked to speak to me privately. He was very passive aggressive and condescending; he told me I was making a bad decision by leaving. He also said that I would not be welcome back to the office even if I did change my mind! Overall, I don't think this is necessarily a horrible place, but I sure won't be returning! read more

I have been a patient of Dr. Bryan's for the past three years. The office is very welcoming, upscale & clean. I normally see Gloria for my cleanings & she is very friendly & professional. I have seen a few of the other hygienists & they are all wonderful. I have seen both Drs. Bryan (father & son) & they are both great. Very nice, understanding & knowledgeable. I have recommended many friends & family members to the office & will continue to do so! read more