Been coming here for years. I had a tella health appointment with my Dr in November and just now…read moregetting a bill. Well it looks like they billed my insurance months after my visit (mind you I no longer have my original insurance) and now expect me to pay because it wasn't covered. I spoke with there billing department multiple times and kept getting promised they would explain and call back. Incredibly disappointing and unprofessional....

Horribly rude front desk staff and office manager and they are STILL making all patients wear a…read moremask. NOT optional or "if you are sick"...they are requiring it and are obnoxious about it. I will be moving to a new doctor after this experience. They also very few people in the office and I have heard doctors are leaving the practice.

Dr. Krishnan has been our family physician for the past 7+ years. She has been so amazing with me,…read moremy husband & our children (boy & girl under 10yo); so much so that my mother even became her patient a few years ago. She is not only an attentive & empathetic physician but a good person. She cares, she listens, she advises & her passion for helping others is obvious. Would absolutely recommend anyone become a patient of Dr. Krishnan. The only negative thing I have to say is that it can be difficult to get an appointment through Edward/Elmhurst/Endeavor, and their billing is awful. BUT I can't blame the physician for that, and when we first started at Elmhurst hospital it was not the corporate conglomerate it has become, she is the only reason we have stayed with that organization. If she leaves EEHealth we will be leaving as well.

I'm a delicate and sensitive person and Dr. Krishnan is an amazing family practitioner. I was…read moretotally impressed by the way I was treated first time when I met her 6yrs ago and the way she follows up. She is not only an Excellent Doctor , she is a simply superb Human being, approachable, a Great Social Worker, has a friendly approach with smiling face with that provides selfless services. I've always had amazing treatment. She answers all of my questions in terminology easy for me to understand. She's an extraordinary intelligent Doctor with human values. She advises only on her expertise and refers out to other great doctors. It is so hard to find a non commercial doctor in this era. Apart from dedication , she also has slight wit which impresses me more resulting in great relief from stress while chatting with her. Although she's a great medical professional she definitely understands that your mental health affects your physical and encourages her patients to be mindful of their mental health. Please try her out you won't be disappointed.

This is the location in Melrose Park IL, I've been trying to resolve a billing issue with this…read moreoffice since September 19, 2025 and it still has not been addressed. I received bills for visits with Jasmine Wilson, who is in-network with my insurance. However, my insurance company shows the claims were submitted under Emily Jarosz, who is out-of-network. I have never seen or been informed about Emily Jarosz. I became a patient through Bernie Aguilar, who referred me to Jasmine specifically because they were in-network. When I contacted the billing department, I was told Emily is Jasmine's supervisor, but I was never informed that this would impact billing or be submitted under an out-of-network provider. I clearly should not be responsible for these charges. I first emailed requesting a manager review on 9/19/2025 and received no response for months. I finally spoke with a manager, Cristal, about three weeks ago. She said she would investigate and call me back, but I still have not heard anything. The lack of communication and resolution for a billing error that has been ongoing for months is extremely frustrating. I'm simply asking for the claims to be corrected and for someone to follow through. Patients should not have to chase an office for half a year to fix billing mistakes.

Absolutely incredible care from Ashley, NP I had one of the…read morebest medical experiences of my life with Ashley, the nurse practitioner at PCC Lake Street Family Health Center in Oak Park. From the moment we started, she took her time with me--real time. We went through my full medical history thoughtfully and thoroughly, and for the first time in a doctor's office, I truly felt seen and heard as a whole person. Ashley is warm, attentive, intelligent, and deeply compassionate. She never rushed me, never dismissed a concern, and made me feel safe asking questions and sharing details about my health. That kind of care is rare, and it meant everything to me. I live about five minutes away and, honestly, I was a little hesitant before going--but Ashley completely changed my perspective. I am extraordinarily happy I found this practice, and I feel genuinely grateful to have her as part of my care team. If you're looking for a provider who listens, cares, and treats you with respect and humanity, Ashley is truly exceptional. I cannot recommend her enough. Her last name begins with a B, I'll update it later

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.

Not going to name names but I switched doctors internally since my one doctor of 15 plus years…read moreseemed too busy. The new doc I asked to renew my ADHD meds and take them from 30mg to 40mg. She agreed but I had to take a urine test. I received the results back the next day and the RX I use could not be found. She said that happens but I had to take it again. No problem. That was well over a week ago and my professional life is suffering. She insist the govt "audits" her for these test. This is BS. They think I'm a junky (even though I don't do any drugs and am randomly get tested by the company I work for). There are a few great docs there (Fair, Chan and the NGP) but I'm not a happy camper. Good luck out there my friends!

Great team of doctors! Brought my mom to a visit and the office team and doctor she met with are…read moregreat. I definitely recommend Rush.

If you are a patient of a pain management clinic, there is an immediate and obvious prejudice in…read moreplace. So if your chronic pain patient, find a different PCP. I walked out almost as fast as I walked in.

I recently changed my primary to Oak Street Health, and really was very happy with the NP I was…read moreseeing, but I will be looking for another SOON! I came down with a bad cough, sore throat, and shortness of breath so I called to see if I could see a dr. I was told after many annoying "scale of 1-10" questions, to go to any Emerg room or Urgent care! What is a Primary care physician for if you can't see them when you are sick?? I am DONE and will be seeking a new dr.

Dr. Kelly is amazing, and I wish I'd found her sooner! I am a larger person, and it can be…read moredifficult to find a doctor who sees me as a whole. She seems to firmly believe in Health At Every Size, and has never commented on my weight. The nurses ask if I want to be weighed each time, but they always respect my decision. Dr. Kelly is kind, intelligent, analytical, and respectful. I have come to her with issues I'd be shy to take to a different doctor, but she has always treated me well. She's taken a critical look at medications and raised issues that other doctors had not (for example: one med might be causing some pain I'm experiencing). The office staff have worked me in when I needed to be seen right away. The office is comfortable with almost all chairs being bench-style without arms, and parking is easy. They have large blood pressure cuffs and use paper draping sheets instead of gowns when possible. My only quibbles are a.) the office is older (but functional and comfortable) and b.) I have found it best to schedule an appointment if I need forms filled out and hand them directly to Dr. Kelly. She's happy to take care of them, but in the past I'd dropped off a form and it was never completed. I still cannot recommend her highly enough!

Indifferent and unconcerned. I thought she just didn't like me until I read other reviews…read more Unfortunately, there is no place to go in Bend Oregon. Considering travel outside of the area to see someone else. It's notable that Summit Health Care conducts no surveys on patient experiences and it shows.

While I lived in Oak Park for the first three years of my time in Chicagoland, I went to Dr. Hutton…read morefor my annual check-up and couldn't believe that I had stumbled upon her. At the time she was off of North Avenue, but she moved to a more convenient Oak Park off of Lake St. I have to tell you that she is NOT the type of doctor that keeps you waiting in the reception area for 30+ minutes and then spends 5 minutes w/ you before flushing you out of the room. She comes in, sits down and starts a dialogue of how you're doing/feeling and if there were any questions for her. Her bedside manner, as it were, is perfection. She's very welcoming and you feel immediately at ease talking with her. She is amazing. In a time when doctors rush through their appointments, I feel lucky that I didn't have that experience. Too bad she's now out of my network. Blah...

She's the best. I've referred several friends and acquaintances and all have loved her! Better…read moreyet, she is no longer on North Avenue. Now she and the other doctors in her practice are in the spacious, beautiful, and much more high-tech space above Barbara's Bookstore on Lake Street and Marion in Oak Park.

We had an excellent experience here when my eldest child was accidentally burned while rehearsing…read morenext door at the Madison Street Theatre. A pot of hot coffee fell and my teen was scalded on their leg. The doctor here treated my teen straight away!! Only trouble was paying the bill. They couldn't process a credit card (HSA debit card) over the phone. So you have to walk a check over to the clinic and then send a copy of that to your insurance for an HSA claim. Great location. Plenty of parking. We had a very positive experience during a very scary time!!

They do not answer the phone. The front desk staff is annoyed that you show up and interrupt them…read more The doctor prescribed a medicine that was not approved by my insurance. When CVS called and left message on Tuesday that they needed the doctor to prescribe and alternative the doctor NEVER returned the call. I dropped by the clinic to ask the doctor to do this asap and the receptionist said she was gone and wouldn't be back for 2 days. I asked her to call the doctor and she acted like I was an idiot for asking. PISS POOR PEOPLE WORK THERE! Who the f**k doesnt answer their phone!!!!!!!!!!!!!!!!!!!

I have been a patient of Dr. Sassetti's since moving to OP in 2011. She is a wonderful doctor -…read morevery attentive, patient, and positive in her approach to medicine. She listens to all questions and concerns during office visits, makes you feel very comfortable, and is quick to follow up on test/lab results via the practice's Patient Portal - which is incredibly convenient. The office staff is wonderful and they have easy electronic Rx submission to your preferred pharmacy as well. Overall, I have been very pleased with my experiences at Lake Street Family Physicians and Dr. Sassetti. If you're in the area and looking for a Primary Care Physician, look no further.

She's been our family doctor for over a decade and I still pinch myself that we got so lucky…read more This practice is attentive, smart, honest, and excellent at what they do. They check on ill patients with follow-up phone calls, make excellent referrals, and treat patients with respect and care. They have late in the day hours and weekend hours. Because it is a small, independent practice, I've had some issues with getting an on-call response after hours. Dr. Sassetti herself is loved by my whole family. She's warm, interested, straight up with what's going on, and seems to remember and care about each of us. She's on point with recent findings, practical about treatments and an outstanding diagnostician.