Man, be prepared to receive multiple messages a day until the day of your Doctors visit. I do appreciate the heads up but it was a bit much. It did engrain it into my brain that I had an appointment coming up and there was no way to miss it but now I also have 15+ messages I need to delete. Also, a big ALSO, is even if you show up on time be prepared to wait 30+ minutes for the doctor to show up. Honestly, I'm writing this review as I'm in the doctors office and I think they forgot about me... not one person has said hello or 5 more minutes or anything. Bit nervous. Never mind they came. There is parking next door to the building so that was convenient. It's a bit tight but it works, just need to be a good driver/parker. Other than that, not sure if I'll be back but appreciated the time being there and having doctors available. Personal Review: 4.2/10 read more

Alivio Medical Center - Medical Centers Near Me - Chicago, Illinois

I never ever get a call back for an appointment. Appointments are always over 2 months out which does me no good.

Very good service all personnel help you need quality service totally thanks for all good service

I had an appointment yesterday.. I get to my appointment 2O minutes before because they send you messages constantly reminding you of your appointment(which is nice ) so I get to the receptionist who is very much acting like she didn't know why I was there obviously I have an appointment.. I give my info and they go oh oh no the doctor is NOT HERE . Okay one. It's the receptionist job to call if a doctor isn't in. And 2 why do we have to show up to an appointment and they have no one to see me. Thats wrong on their part. These girls need to do their job correctly and know that they are a very important part of the job especially working front desk. This was very unprofessional on the DOCTOR/THE Receptionist for not calling the doctors clients. read more

I am very upset with Alivio medical center located at Berwyn Illinois on cermak. My mother took my 3 year old son as a walk in from 1:30-5pm. As they were waiting in the car my son needed to use the toilet and the young Hispanic man denied him access and told my mother he was not allowed to use the bathroom until he was being seen by a doctor because those were the rules (which was taking hours) Therefore, it caused him to hold his urine until he pissed on himself. She was able to rush him into McDonald's to use the bathroom there instead but it was already too late. He had to still wait hours to be seen with his entire clothes drenched in pee. This is unacceptable of them to deny bathroom service to their patients especially to children that young. read more

This review is based off of service at both the Western Ave location and the satellite office located inside of Orozco Academy on 18th and Damen. I was referred to Dr. Elena Lopez by my aunt. Please be advised this is a long review but I feel it is necessary Let's begin with setting an appointment, due to lack of availability I had to wait just over a month and a half to see the doctor. The day of the appointment, I called to verify the time and was scolded by the Sonia the receptionist, for not being there already to fill out paperwork. My appointment was for 9am, and I called at 8:30. I arrived 15 minutes later and finished the paperwork before 9am. Dr. Lopez didn't arrive until about 9:15 and her manner of asking questions bothered me. She would ask a question then not allow me to explain. She wanted short quick answers, but for someone who hasn't gone to the doctor in over the year I wanted to be thorough. She was helpful when I explained I wanted to begin running and she provided tips for losing weight. After the visit she gave me the list of blood work to be done and told me I would have to go to the Alivio location on Western. A week later I went t after fasting for 16 hours as instructed by Dr. Lopez. When called up to the counter the receptionist asked what doctor sent me there, and that blood work requests needed to be submitted electronically and they had to see if they could take me in. After waiting some more they finally allowed me to go give blood. I go to the lab and provide the paperwork I've been given. Once again I was asked what doctor told me to go to that clinic, I explained again Dr. Lopez from the Alivio clinic located inside of Orozco. The head lab tech tells me I need to get an account number so that the blood work could be sent to the correct clinic. She told me to either go back to reception or call the clinic myself. I called the clinic, and Sonia answered. I explained the situation and of course I got more attitude from her saying they don't have an account number. I tell this to the lab tech who then proceeds to tell me, then I may never know my results. I'd already spent so much time trying to do this, I took time off work and hadn't eaten at this point for 17 hours I wasn't about to just leave. The lab tech needed an address for the paperwork, at which point I had to look up the address to the Orozco clinic on my phone and give it to them. Now, 3 weeks later I have heard nothing back about my results, which typically means good news but I didn't want to take the chance. I called the office and Sonia answered, I asked about my results and she would have to call me back. 2 hours later she calls and say "The doctor said everything is fine". After all the crap the doctor couldn't give me a courtesy call and spend two minutes saying you're fine?! There's just something about a receptionist telling me the results of my medical history that makes me feel incredibly uneasy. read more

(Full disclosure: I am also a nurse midwife at Alivio Medical Center, who receives most of my health care through this system.) I recently had my well woman exam here and had a great experience. The history and physical exam were thorough and gentle. The midwife was great and helped me to incorporate both complementary remedies and western medicine into my health maintenance plan. She encouraged me to exercise and eat healthy. Midwives take care of women of all ages who are not pregnant too. This was a great experience and I highly recommend it. The clinic accepts insured, non insured, and under insured clients. Culturally sensitive. Diverse group of nurse-midwives. Primary cesarean delivery rates below national average. read more

When you seek help and find yourself with the person your supposed to get help from and then that person not even trying to actually help, there's a reason why people don't ask for help. If your personality doesn't match the job description to be understanding and get where your patient is coming from and actually take the time to inform and not just assume things from your patient this would've gotten a better rating. Nurse and and reception were nice it was just one nutritionist. read more

They are really bad when it comes to referrals and calling back for appointments. They always say they send referrals to hospitals for us to make our own appointments and they never do we have to be bugging them to send them, so annoying. Went there 6 months ago and was suppose to get a called for my appointment at a hospital and never did neither. They don't care about their patients at all. Stay away from this clinic. read more

This review is in regards to my billing experience at Alivio: My mother pays a sliding fee each time she has an appointment. **Something to keep in mind, the sliding fee is paid on the day of your appointment BEFORE you can see the doctor** She now received a bill from Alivio for three doctor's visits! I'm not sure how they credit their invoices, but something is obviously not working. Since she paid cash, she now has to find receipts for those payments from office visits made in throughout 2017 to show proof of payment. They said if she doesn't have proof, then the bill is the patient's responsibility. How great is that. read more

So my former Dr. Smith gave me a blood pressure medication that gave me a dry cough and I had a in person appointment so cause of that I couldn't go in so I don't feel save going to them anymore but I was talked into giving them another chance but with a different Dr. Now read more

My service was professional. The two sites help me navigate my busy day. The physicians accept walk-ins as well as appointments. I had frequent splitting headaches for a long time and not having had insurance, I lived w/ it and kept taking tylenol. My doctor tried stepwise different medicines, taking his time to check for triggers and other causes. He finally was able to get me into Cook County Hospital's Fantus Clinic for a CT Scan, FREE! Talk about finding an $800 test for my $20 visit! Luckily, it was negative. What is controlling my headaches now is a migraine medicine bought at the Bienestar Pharmacy, inside the Alivio at Morgan, which cost me $18 for a three month supply, something that would have cost well over $150 at Walgreens/CVS. This a non-profit Primary Care medical clinic where major insurances are accepted, but most importantly, also a sliding fee clinic. Depending on your income and number of family members, you either are set as sliding scale B, where "everything" including most labs, exams and shots are only $20, then 50% of the cost and 75% of the cost or full cost. It is one of the many Federally Qualified Health Centers around town where their main mission is to served the uninsured and the uninsured. All the physicians are SPANISH speaking, English as well, of course and this clinic has Family Medicine, Internal Medicine and Obstetrics and Gynecology service. Another service that Alivio has is the Bienestar Pharmacy, where it sells medicine via the Federal 340B medication pricing. Because this is a FQHC, all prescriptions written by an Alivio physician are dirt cheap. Medicine costs are subsidized by the government, if they are in the list, formulary. For example, Protonix/Pantoprazole acid reducing medicine costs $120 cash at Walgreens for 90 pills, it costs $22 at Alivio! read more

Even with an appointment they make you wait four hours to see the doctor. They seem very overbooked and understaffed.

I can't say much about this place because I wasn't there to make or have an appointment. The ladies at the front desk were chit chatting amongst themselves, which I don't mind but I was standing there waiting for someone to acknowledge me and my bf so that they could help us out. An older lady with short hair and glasses looked as us and looked at her papers or something and then said to her coworker I'm going on my lunch break like if we were invisible when we were standing right in front of her. Must be real hard to ask if we needed help. We went to another reception desk where a nice young lady quickly asked if we needed help... Thank you for noticing me! And finally my question was answered! She directed us to another receptionist at the end of the hall who also quickly noticed us. They offer free pregnancy exams that are super quick. read more

This clinic is the worst!! My dad went for an appointment and they had him in a room for more than an hour after the appointment time. He had tp stand in the door so they can remember he was there. Doctor Torres told him that he was next that if he was leaving or if he still wanted to wait!!!? Really!!! Theu suck!! We went to the one in berwyn eventhough he leaves like 10 min from the one in western read more

I came here today as a walk-in. I had a foreign object lodged in my eye and needed to have it flushed. I recently changed insurance which also meant I had to change doctors. This was my first visit but the receptionist did not try to turn me away for not having an appointment or being a new patient. The waiting room was packed but they fit me in with only about a 20 minute wait. They flushed my eye and referred me to an ER for additional services. I feel like I received quick, personal care and attention and will definitely return here for all of my medical needs. read more

The parking lot is so small and narrow that it's basically one way. It's right on Western, a major street, so getting in and getting out is a stressful event if there's a lot of cars. read more

Horrible customer service . The front desk and the rest of the staff are definitely not on the same page on how things should run. The medical assistants are the rudest of them all, and they are not polite when one asks them for help. They lack professionalism and move extremely slow. I haven't been to this location in many years, but the quality of this clinic has seriously went down. I'm not sure if it has new management, but I definitely don't recommend this clinic to anyone. read more

Absolute worse customer service!! I love my doctor but he has since retired, trying to get my test results for over a full week now. No call backs, trying to speak to a customer service rep. In regards to the situation. You get attitude and your call us ended because she doesn't have to deal with you! Staff claiming calls where done numerous time to reach me, no calls at all! (Phone records to prove it) I know my doctor is very responsible but the staff? Can't say the same. Definitely will be looking for another provider. The bigger they get the worse the staff gets. read more

Numerous reasons why I'm giving this facility one star. 1. good luck trying to get a hold of someone on the phone to make an appt. I've waited up to 40 minutes to make a simple appt. 2. Staff seems to always have an attitude and do not make you, the patient, priority. 3. Sometimes they don't accept walk ins. So if you're sick and need medical attention, go elsewhere. 4. The wait time is absolutely ridiculous. I don't know what type of system they have there but it's terrible. You can have an appt and still be there for 2-3 hours waiting. There's been times when the lobby is empty and I think I'm going to be seen quickly and I still end up being there for a long time. Number 4 and probably the most important one. The providers are always in a hurry. They walk in with their computer and just look at the computer instead of the patient. I've had times when they see me so quickly that I need to stop them on their way out of the door and tell them I have more questions or concerns that I want addressed. Specifically Dr Torres. She just wants to go in and out which is ridiculous. I have a high deductible and have had to pay over $90 for one visit with her. She should at least sit down and listen to my questions and concerns. It's safe to say that I no longer go this facility and will never ever recommend anyone to go here.... unless you're interested in speaking to rude people and waiting 2-3 hours and not having your questions or concerns addressed. read more

My experience wasnt as good as the people above. I went as a walk in, I didnt have an appointment. So they have me wait like almost 2 hours just to tell me that the doctor can not see me. I was feeling very sick like if I had the flu, and this was all during the big scare of the swine flu. Then they tell me that since I dont have insurance I can go to cook county or make an appointment. I was very mad and the lady that was talking to me was very mean and she kept looking at me like if I was going to get her sick. I think that this place can be alot better, some of the people can be nice but whats the point if they arent going to take care of patients. read more

Horribly long wait times to schedule an appointment with a provider here. Then you go in for that appointment and expect to wait at least 2-3 hours to see the provider. Also their phone systems regularly go down. For example, try calling their office right now: 773 254 1400. You will get a busy signal. It has been busy for the last 11 hours. I cannot reach my doctor at all because of this and I am in need of a medication refill. read more

Worst service they charge you for everything and they not even no what they're doing I went to the clinic two weeks ago I was super sick the doctor don't said anything plus she did a blood test because supposedly it was necessary then they called 1week after they said something is wrong they wanted me to go again for an ultrasound the doctor not even know for what I was there doesn't make sense they just want money and let people die read more

I have called several times to make an appointment on the number given to make an appointment and was told first that the operator couldn't make an appointment, to call back later when the qualified operator would be back from lunch. When I called back she told me she couldn't make an appointment either. So who do I call?? I guess I'll just have to walk in. I can't take my son anywhere else for his shots, they are his PCP.. read more

I appreciate the help I initially received when I arrived for my pregnancy. The social worker who helped me apply for the medical card was extremely helpful and very, very nice. Unfortunately things went downhill from there very quickly. I felt bullied by the nurse who very firmly told me, I had to be treated at all cost by their people. I don't understand this as I am new to the city. I felt uneasy when I was handed over to a midwife when the entire time I was given the reassurance that I would be seen by a doctor for at least my first visit. I requested copies of my documents and I was refused. How many hipaa laws where broken there, I can't even count them on both hands. I decided to take another route and consult with an actual obstetrician, not that I didn't trust the midwife, but as a first time mother, I needed to put myself at ease. Thank goodness for my instincts, this new obstatrician catagorized me as a risk pregnancy. The same day I saw the new ob, I was immediately sent over to the hospital for very extensive testing for immediate results. I'm not completely out of the woods yet, but I am now confident I made the right decision in going somewhere else. Since I was not given my records by the Alivio staff, I had to get all the blood-work and more extensive testing done. But now to top things off, I get a very nasty and reprimanding call from Alivio staff yelling at me for having gone somewhere else for a much needed second opinion. I was told I was obligated to be treated by their staff only. I felt very threatened to the degree that I would not have coverage with the medical card if not seen at Alivio. Is this legal? I realize they helped me get started, but are they all about the money and the numbers or are they there to service the community. Yes many of us are ignorant and indigent, but when it comes to protecting our family, we will fight. I am beyond words as to how disappointed I am with the medical care rendered by the Alivio staff but most of all my their arrogancy. I hope this is a wake up call and everyone can reach into their hearts to do what is in the best interest of every single person walking through your doors seeking advise and medical care, Alivio. I thought bullying only happened in schoolyards by kids who didn't know better not in what is supposed to be a professional arena where you are supposed to be cared for. I have been humiliated and taken for ignorant enough. Now that I am a mother I am taking a stand to protect my child and anyone else who needs it from those educated bullies. As a whole I give you a rating of less than zero. read more