Really good services. The staff is amazing and knowledgeable. I had an appointment at 1 pm and they took me at exactly 1. Very clean and friendly staff members. read more

Thank goodness for a hospital and clinic for vets. Thank you for being here for vets. read more

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Wow! Every person we encountered at the VA was helpful, friendly & professional. We appreciated the communication and team work to care for our loved one. Thank you Nicole in Admitting & Nurse Girlie! We also compliment every staff member we met from the moment we arrived. read more

I had an appointment today April first 2024 at 1 pm and they took me at exactly 1 pm. the staff was very kind an professional. I visited the podiatry as I needed insert for heel spur. they took the imprint of my feet very gently while explaining what they were doing. I'm honestly amazed by all the good service I received so far at the va. I will definitely continue to go there and really recommend it. Everything was very clean, staff wearing gloves. read more

Karen L Turner, supervisor of the pulmonary function lab. Ms. Turner is a kind, efficient, hardworking member of the pulmonary function staff at Jesse Brown VA, Chicago IL. I'm sure it was not part of her job description, but she transported us from the pulmonary lab to the Jesse Brown VA hospital unit where my husband is a patient. I am sure I would never have found my way back to the 6th floor East without her. We appreciate all that she did for my husband. She made sure he was comfortable and able to complete the pulmonary function test. I give Karen Turner 5 stars read more

Yesterday I was inside the womens clinic at VA Jessie Brown I met with the receiptionist and was told rather loud and very abruptly with animated added hand gestures included to remain behind the glass barrier while talking to her. I made sure I followed her instruction. I was wearing my mask properly as well as three other women seated in the waiting room. I observed the same receiptionist improperly wearing her mask which was positioned below her nose. read more

Jesse Brown VA Medical Center - Public Services & Government Near Me - Chicago, Illinois

Staff is always friendly and helpful. :-) I asked questions when I forgot my info for my appointment and they helped me

I had a great first impression, maybe because my mom joined. However, 5 years later I need to update this review. It's impossible to get an appointment. I will take you months and when you finally get there, YOU WAIT FOREVER! Then when you are finally seen, it's a nurse practitioner or a medschool student. WHERE ARE THE ACTUAL DOCTORS!? I've never been able to actually sit down and discuss my injury with an orthopedic surgeon! That is insane especially considering my traumatic injuries where years ago. EVERYTIME you go to the VA, you have to take labs, WHICH RESULTS IN MORE WAITING. The Labs area is creepy too. Oh and while you do more waiting, you will be asked for money. ALOT! Panhandling is a huge problem at this VA and I've had to grab a security guard more than once because I didn't feel safe at this VA My advice, take a vacation day to do this. You will be there for hours. The one star is for complementary valet parking for Veterans. This valet crew has always been nice and address me by mam; which is well mannered. However, after I asked for my parking validation and I was told that I couldn't have it, that it was only Validated for vets. I am a young looking female vet and have been out for a few years. News flash, educate your staff that the FEMALE is the FUTURE VETERAN... like are you for real!!! WE ARE HERE NOW AND WE DEMAND QUALITY CARE. Its was extremely embarrassing when your staff demanded prof of my veteran status. Come on be better! I will be writing our state senator next. Trust & believe read more

I have had both Dental work, inpatient and outpatient appointments for general care. They are always proactive and I get great care. I am blessed to have this coverage when I hear what other people pay for health care. read more

Love the service provided here. One thing. The Optometry Dispensary is a shit show. One. Get off your phone when a Vet walks in. Two. Explain how the process works. Three. When the Vet ask for the measurement for pupil distance give it up. Don't proceed to LIE especially to a Combat Corpsman Veteran. To the male Hispanic in the office don't for a second believe that getting louder and smart ass remarks as I leave the space won't get you put down. Absolute fucking disgrace. PS. So many staff and visitors were either unmasked or not wearing a mask properly that is uncomfortable. Employees aren't screened upon arrival they are waved in. I watch it every time I have to go down there. My work enforces mask wearing better than a VA Hospital? How is that possible. All those VA Police and not a word said to the unmasked or improperly masked. The VA is literally a dangerous place as long as we are in a pandemic. read more

A+ quality care. However, making appointments is really a hassle. I mean- extreme hassle. You can never actually reach your doctor/nurse when you have a question about a prescription/etc. I've been here for MULTIPLE services and their surgeons are from the surrounding high quality hospitals. The prices at the pharmacy can't be beat. read more

As a military veteran, i do not like the feeling i get when i come here. It's like walking into an area with low moral, and no hope in certain parts of the hospital. No bad experiences, other than being under constant surveillance inside of the snack/ gift shop on the first floor, which was very uncomfortable. Bad enough i had dilated eyes; having to squint them to see, but being watched like I'm a thief was a little too much. It will be a while before i visit here again; my visit was for an eye exam, and update prescription for glasses. Prior to my visit i was a little nervous, after hearing stories from other veterans, and reading the yelp reviews, but my experience was far from what their experience was like. The staff took care of me; i have no complaints! read more

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When my husband was declared 100 % disabled we grew to use that Facility the most due to it's location. It was many years ago and I recall the staggering amount of Vets who served our country there for all types of treatment. The hospital staff , doctors, even the cafeteria people so helpful. Since the VA closed many facilities this one has been impacted. Vets can no longer hang out there, halls filled with waiting appointments. The dental department, staff care and rooms were equipped to take care of you. I am honored by the care he received under his benefits since 1988. They are hard working, often unappreciated for what they do and deal with a lot as best they can from those who have issues, need care and have trauma. That care would have broke the bank for us had he not been 100% and I am eternally grateful to them for all they did to care for him. He was assertive in ensuring he got the treatment he needed. The VA, my hero..any day any time for their care. They are understaffed, money always being cut, over booked and need more physicians who you pay more money to -- Mr President. The VA is not the issue..it is funding from the Federal government. How do we not have enough facilities to take care of the men and women in the armed forces? read more

Had a visit with a certain doctor, from the opening conversation, he was very condescending, My name is my name, refer to me as that our Sarge! Old man is not my Damn name!!! Luckily I had my medicine that day!!! read more

Went to the ER at the advice of the clinic nurse. Doctors gave me a Cat scan, X-ray and MRI. Determined I have small vessel disease which could lead to a heart attack or death if untreated. Never gave me any treatment. Told me to follow up with primary care physician who scheduled me for an appointment a month away. I was having blurred vision, dizziness, nausea, pain in both arms, swollen ankles. Smh read more

This hospital is downright Dangerous. Communication within this hospital to patients and between staff is a huge area of opportunity. I had a surgery on an infection on my hand. Upon releasing me from the hospital I was told someone would contact me. Many days later, when no one contacted me, I called the clinic and explained my story to maybe 2 dozen people, and that I have a large open wound with not enough supplies to continue dressing the wound. They told me to just see my primary care doctor in a few weeks. As it turns out, after dozens of phone calls and flagging down the borrowed surgeon from Northwestern Medical center for an improvised appointment, I was told that I had MRSA a contagious and dangerous infection. The hospital had no plans of telling me about this dangerous infection. The surgeon was appalled that no one followed up with me and that they would not schedule an appointment for me for weeks citing that the "clinic was closed" for nearly a half a month. Veterans, unfortunately, must be very careful with their life/health at the Jesse Brown VA Medical Center. read more

I was asked to fill out a questionnaire about the services I receive at Jesse Brown. To be honest, at one time the center was about the care of veterans. But now with the employment of people who don't understand the need for concern an compassion for veterans who served this country with their lives as a down payment. Today the management instead of seeking to assist veterans, they now ingore the concerns and protect the employees when they are wrong in the care they provide, They even have veterans locked up in order to cover up the bad treatment an care provided today, That's because management are not veterans themselves and have no understanding what a veteran needs are other than the medical treatment which is administered from medical students instead of real doctors. Veterans ar guinea pigs in the treatment preformed on them. Moreover, the VA is now designed to .remove veterans for the disability payment roles, by falsifying medical records to show improvement instead of a need for additional care. The VA has no viable leadership in Washington or medical directors who's only mandate is to steal as must as possible from the VA, knowing there is no real punishment designed to stop these practices. Until we get a real President in the White House and a Secretary to improve conditions around the country, we will as veterans will continue in the haphazard care we are getting today. Jesse Brown is one those hubs that ignore the mandate for community care along with care in general at the JB center. They ask veterans to send in reviews, instead of addressing the leadership directly. Who knows what happens to those reviews? We need a group of people watching the work that Patient Advocate programs provide. They are limited in what they can do for veterans. They are not allowed to buck the system, even though they know more is needed to get the proper results done when addressing veteran complaints. My closing thought is: Please help us, we need professional investigators to make a difference. The care we get is a 2 rating. read more

This is directed to the ER staff. The nurses in triage and the entire hospital are the true heroes. They put up with the most in my opinion. Actual patients, fake patients, fluids, smells, etc. More importantly, they roll with the punches even if they come across a belligerent patient like myself. Yes I was in severe pain and they tried their best to keep me calm. I was a dry-heaving, blood spitting, doubled over in pain arse. It hurt a lot. Nurses? Calming and attending. I was very angry at having to repeat myself to different people about where it hurts and what have I've been doing to get like this. I'm transferred to a ER bed waiting to see one of the doctors in the station. He walks in with his shoulder-length George Clooney circa St. Elsewhere hair and a aire of Mr. Cock and a Walk . I snapped when he asked me what was wrong. I told him i was in fucking pain, still, and it seemed like no one gave a shit. His response was classic A-hole. "I will not examine you if you curse at me". Not cursing in general mind you, cursing at him. I just looked at him, shook my head then proceeded to get dressed. What an dickhead! I'm in physical pain ,writhing on the bed moaning for close to 3 hours and you won't examine me because I said a bad word? My colourfull verbiage is an assault to your delicate ears and constitution. Weeeeelllllllll F you and your ears and constitution. So if you work in ER at this particular VA Hospital, please search out this doctor and ask him to read this. Can't miss him ABOUT 5 10 dick-ish. Also have him watch the last week tonight w/John Oliver episode about gender and race disparities in Medicine. He just struck me as one of those doctors who really believes all of the outrageous misconceptions that were discussed. Don't worry though, I will be filing a complaint. Might i suggest a different line of work. Crash test dummy fuckface read more

The facility is usually packed like sardines and yes it smells, but it is a hospital. What I hate is that there is always drama (patients fighting over wheel chairs, ticket numbers at the lab, & ghetto people ) Most of the hospital staff are amicable , it's just the environment that makes you not want to return. read more

The place is a total dump. First of all it smells like decay and they make popcorn to cover up the smell. I had an appointment here and the doctor did a terrible job. I had to request another exam since the doctor didn't even cover the subjects that he had on his guideline. There was also a fruit fly infestation going on in his office which is crazy since it was a medical exam! The last time I was here I had to stay at the "Hoptel" for a sleep study. You can pretty much hear everything outside the rooms all night since there is no seal on the doors. The worst part of it is as soon as I got home I noticed itchy bumps on my arms. They turned out to be scabies which I got from the hospital bed. Like I said this place is a total dump. There are several other instances I can name which exemplifies the substandard care you receive at Jesse Brown. I'm not saying there aren't good doctors there, but the staff and some doctors are an insult to veterans. read more

The bathrooms at Jessie Brown are disgusting. What does it tell you when the floors are sticking to your shoes. Half the time they are out of paper. You are looking at three hours some days to get your blood drawn. Seven weeks to get eye glasses because you must go to the VA lab. To get glasses from America's Best no more then a week and mostly less then that Over all the place needs better attention paid to cleaning. Janitors take far too many breaks. Security allows anyone to come in for they do not check ID'S. The building where you would apply for a pension is must more secure then anywhere in the actual medical facility. Too many Residents and not enough Attendings. If you tell the resident you want an attending they have a bad attitude about that. read more

It is a VA Hospital. It's loud, chaotic and disheveled and that's just the staff. It smells, it seems that only 30% of the people in the hospital are actual patients, the rest are malingerers. Administratively it is a joke. However, once you get past all of that and finally get to see a doctor, tech, or social worker there is an 80% chance you'll get good service. read more

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Brandon, my observations were not a personal attack on where you work. You're not the only staff member there. I simply stated what I saw and what to prepare for. Personally, I wouldn't return, but that has nothing to do with you or your employment. No. I never expect. 5 stars from a hospital. Maybe lay off the defense, eh? read more

Jesse Brown VA Medical Center - Public Services & Government Near Me - Chicago, Illinois

I am the wife of a veteran. My first visits to Jesse Brown VA Medical Center accompanying my husband made me extremely irritable as the waits were long - even if you had an appointment. And yes, the smell and some of the sights make you want to clutch your pearls, your purse, and some other things. I also was very disturbed by the fact that my husband had out patient surgery, the staff knew we came together, yet no one ever came to notify me when surgery was over. I was later told after complaining about the incident that because the majority of veterans come alone, they assume that for ALL of them. Not acceptable. This was two years ago. Now my husband just had surgery and must stay a few days. I am pleased to say that staff person/receptionist Elaine, Dr. Nagesh, Dr. Sanchez, Nurses Rosellen, Diane, and Kim are at the top of their game! They are personable, professional, and worthy of praise. Each of these individuals go above and beyond the call of duty to provide service. Thanks to all of you. read more

3 stars. I gave an extra out of appreciation of their services. But in general it is really a 2 star. The employees are often in a bad mood and not friendly at all. The place is packed to the gills with patients. The parking garage is always full. Its always a long wait to see a doctor. If you have no other choice, come here, otherwise, steer clear. read more

The Staff and administrators at Jesse Brown they do not have a clue of what is going on or care about Veterans. All they care about is collecting a pay check . Due to the negligence of the Podiatry clinic at Jesse Brown and their lack of knowledge or training you only seen by a student or a resident never attending doctor there are the ones that cause me to have my leg amputated below the knee due to their negligence so I say do not trust the doctors at Podiatry is Jesse Brown VA. read more

On April 3rd 2018 I came to JB hospital for a pulmonary operation. It was a little more involved than I thought it would be. A 4 day stay turned into a 8 day stay . Once I made it to the ICU thru discharge I was treated like I was the only patient in the hospital. The doctors are very capable and the nurses were efficient and beautiful I had to go back last weekend because of complications, again I was treated very well during the 3 days I was there. Private rooms are the norm , very clean. Showers and private bathrooms "Best Care Anywhere" read more

Reviewing for my 96 year old dad who has been served by VA for over 20 years: great community of caring people from all walks of life. Wait time is not long and would be even shorter if the Republicans didn't start so many d##n wars. read more

Doctors and nurses have always treated me good. It's the rest of the staff that ruin this hospital. From the people who check you in, working at their own pace, because they're on the phone making personal calls drinking their coffee, to the custodians looking at females walk by and bumping in to you not to mention the people selling Newports and used gym shoes. read more

This is by far the best hospital in Chicago. It wasn't always, but over the last few years they have rehabbed, brought in new people, and a new attitude! read more

Do even think about contacting them by phone. Leave a msg they will not return calls. Call them and the Doctors are not in and nobody can help you. Oh and their voice mail box is full! Only a Nurse will attempt to help but they can't. Another shining example why we need to eliminate the VA and go Private. Glad I am not dying (yet). read more

They truly seem to care. My doctor in dermatology, Dr Zheng, has been ever helpful thru a recent cancer scare. All the Doctors and staff have been pleasant and helpful. read more

Had a long wait to get a back surgery. I did 4 years active duty army as an officer and this is the treatment I get. It took 4 months for a routine back surgery. All in all the service itself was good once I was in the system so to speak but it took forever to get seen. Improvements to come if DT gets elected! read more

I am writing this to detail the embarrassing and dehumanizing treatment I suffered at the Jesse Brown VA center at the hands of Dr. Dr. Nikita Abhyankar . I am a former Marine wounded in action in Afghanistan. Although I came back for the most part ok, I suffer from fairly severe PTSD. My condition has caused rather embarrassing problems in my sex life and has resulted in problems in my marriage. I went to the VA and was treated for this by Dr. Ahbyankar. She was condescending and rude making light of both my service and physical ailments and asking questions regarding my sex life which seemed completely unprofessional. I endured it and received a prescription, but as I was leaving, I heard Dr. Abhankar laughing with another hospital employee about my "deficiencies" . She made a joke that the only way I could probably get off was by killing babies or something". I felt absolutely livid. I left as fast as I could. I did my time and was proud to serve my country, and I think I deserve better than to have treatment like this from a doctor who is supposed to be helping vets put their lives back together. read more

My review comes from the perspective of a retired Medical Service Corps Officer (DUSTOFF Pilot and Logistician). From a process and procedures standpoint, I think all VA hospitals are basically designed to shadow the normal Active Duty systems. There are subtle differences, but by and large, Jesse Brown is as good as any DoD hospital on any given day, and this is not a bad thing. But, if you compare it to the 'boutique' hospitals...the elites in Chicago, of course it is not in that league. I have assigned all of my medical services to Jesse Brown for a number of reasons. I have had serious PTSD issues after my Middle East experience, and I can say only great things about that clinic and the staff. Dr. Kosiol and the Psych Staff are caring, warm and professional. They have helped me tremendously, and are careful to not over-do the drugs to recover. I had an issue with my heart last December, and they immediately admitted me and treated me for Cardiac Arrhythmia. Again, the staff is totally professional, monitor me very closely and I have nothing but good to say. I discovered that I had Hepatitis C when I was retired from the Army in 1995. Again, the Hepatitis Clinic provided me with a state-of-the-art medicine (Havarti) that completely cured me of this disease that I contracted when I received massive blood transfusions as a teenager. Having said all that, the facility is relatively new, renovations were made and finding my way around is easy. Since I know that VA Hospitals are required to sustain standards of the Joint Commission of American Hospitals, they obviously do this...perhaps to the minimum acceptable standards. However, when I am receiving a $900/pill drug (Havarti) for virtually nothing...do I care about the smells in the building??? It is a Veteran Hospital, not a Vacation Resort or Social Club. I have issues with the overly loud nature of my fellow vets at times, as the hospital is not a place for playing cards, meeting socially, or begging for food or money. Sadly, this goes on...and it detracts from the hospital atmosphere. But as long as I can be seen relatively quickly, treated with some degree of respect, I find the hospital staff is first class. I am a proud 20 year veteran, and spent the last 8 years in Iraq as a contractor. I pass at least 15 hospitals to come to Jesse Brown, and I have never taken advantage of the financial assistance to drive more than 30 miles from my house. Jesse Brown is fine. read more

Have taken my father to the Jesse Brown VA 4 times and OMG, the staff there is AMAZING! The nicest, most helpful folks EVER!!!!!!! From the parking garage attendant (AN ANGEL) ;D to the ER staff...these folks are the BEST!!!!!!!!!!! Thanks for evertything...we love you all!! :D read more

The worst hospital ever. Aside from 90% of the nursing staff who were awesome while my husband was in ICU the doctors and surgeons dint seem to communicate. I got different stories from different surgeons. My husband went in for an.outpatient procedure and wound up In ICU intubated and sedated for four days. I argued with the doctors every day to remove the tube. Finally after swearing and yelling they brought a team in to take it out. We had a neurologist student come in just after my husband was given morphine and finally got to rest. He couldn't respond to her demands if him wKimg up so she proceeded to pinch him on his arm that had a pick line going above his heart. that is when i told her to leave. This is how we treat our veterans. No physical therapy. ICU delirium, pneumonia, strep, infection, limited use of his right arm, pain all over his body and now in medication for irregular heartbeat. This is what they gave him. I wouldnt recommend this hospital to anyone. read more

Been sitting in ER with my husband for 3 hours now. No one is manning the desk. Triage nurse from earlier wss very rude. The whole attitude back here is... You're here so yiou must need our help so just sit down and wait until we give it to you!.... If my husband had other insurance I would never bring him back here. Simply horrible!!! read more

This is one of the most disgusting medical centers I have seen. As a veteran and citizen, it is disgraceful in the manner this institution is kept. Some of the examining rooms are so dirty one can see the dirt and splashes of blood on the walls and lower walls with open pipes. Ladies lounge, broken walls with open pipes, poorly kept commodes, floors needing repair. This is a slum landlord. The cafeteria is full of unhealthy food, lacks proper cleaning. Part of the problem, some veterans need lessons in hygiene thus not doing their part in cleaning up after themselves. Who hires these people, what type of training and vetting is done? The CEO and staff are lazy, they do not care about these veterans. The so-called caring social services is a joke, they care nothing for the problems of the veterans, they are to busy caring about their positions. These people are always attending meetings, I see no obvious changes. What I see are people who have positions they are not entitled because they are not doing their job just waiting until the clock strikes for them to go home. They have horrific attitudes, terrible manners and lack good communication skills. Their presence is useless and ineffective. There are services veterans desperately need and are not getting because the staff avoids telling them what is available. Most of the doctors and nurses are truly dedicated and committed to giving good medical care. If you need to be admitted to this hospital, my suggestion, look for another location. It is so dirty one can easily come down with an infection. If you must be admitted check out the hospital ward and staff. It is an insult to treat our veterans in this manner. These are the people who died or were injured so we can have our freedoms. The hospital and staff should be charged with neglect and the health department and the CDC should evaluate. read more