I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

Great optometrist(s) here. Helpful & friendly staff. Very informative & helpful. Recommend for eye…read moreexams.

I really like this lens crafters they are nice and can get you in in a timely matter . Dr. Brown is…read morevery nice every time I have had him and very helpful because my eyes are very bad .

Vision Park was recommended by a family friend after discussing our daughters difficulty with…read morereading and math. We knew something was wrong, but had no idea what or where to even begin. Dr. Billings made us feel at ease from day one and was able to diagnose our then 7 year old with a deficiency in the muscles of her eyes that drastically affected her comprehension and fluency in school. We were then set up to begin vision therapy twice a week with progress studies every 9 visits or so. Our therapy session with Alex were so wonderful. Alex has a way of making his clients comfortable and making the exercises fun while completing visually stressful and straining activities. We are SO GRATEFUL for both Dr. Billings and Alex. They gave my daughter back her confidence and she is improving drastically in school now. Thank you, thank you, thank you!

Racist rude unhelpful service people here go elsewhere more knowledgeable staff at other locationsread more

The staff at Heartland Family Eyecare is exceptional! Professional and kind with expertise and…read moreequipment to montior for inner eye problems and retinol degradation or inflammation. I feel very lucky to have found Heartland Eye in the metro area. The facility is always clean and welcoming. Highly recommend!

I have been a patient of Jane Snodgrass for a year now and have been extremely impressed with…read moreher help in providing me the most accurate eye exams and prescriptions. I use contact lenses in addition to glasses and my sight has only improved since becoming a patient of hers. The front office staff are always professional and friendly. They have gone out of their way to make sure my insurance benefits are applied and my prescriptions are ready when I order them. Wait times are always minimal if at all. I strongly recommend them if you are searching for a highly skilled optician who spends her time diagnosing as well as getting to know you as a valuable patient and customer.

I should have read these reviews before I took my son to this shady business. I signed the…read morepaperwork like you normally do for a new patient not seeing the very very very small print. It stated there would be a 39.00 fee for retinal screening. When we got in the back I was told about the fee and this replaces the dilation of the eye to look closer. Also I was told this will be routine and I will be charged every year. I was not aware of this until they told me about it after I signed it. being very sneaky. The insurance was supposed to "cover" the routine eye exam and that's why I have insurance!!!!!! I will not ever go back or recommend this business

Wish I would have read the reviews before I got ripped off. Once again, as per other customers, I…read morepaid over $1000, and then get an additional bill of $221. I talked to customer service, no clear explanation of why and the figures did not add up. Never going back.

We have been going to him for about 30+ years. Topnotch service, expertise, and friendly. You…read more can't go wrong.

Valley Optical is great full serviçe office. Dr McAdams. Is…read moregreat to work with and he makes sure everything is clearly explained. I highly recommend this office for your eye care.

Dr McAdams provided the most detailed, thorough eye exam I've ever had. Much appreciated…read more Diane is a pro at frame fitting. Reception very friendly and helpful. Highly recommended.

I was looking for a provider nearby and who was also in my plan's network. My first visit was for…read moremyself and I saw Dr. Jenessa Lock. I wear contacts and have had the same Rx for years (fortunately). My second visit was for my teenager - she saw Dr. Michael Lock. Both experiences, from front desk staff to technicians and both optometrists was great! Super friendly, explained our eye health really well and made the experience for both separate visits easy and the most pleasant experience I've had before. No pressure to source my contacts at the store. Both Drs. Lock were friendly and there was no extended waiting around and shuffling multiple patients. Didn't have to have our eyes dislates with their testing capabilities and could see my eye health on screen. Excellent experience and now sending my spouse for his exam! Will be back next time - 100%!

I went in because I've been having double vision and my prescription is out of date. Dr. Lock…read morecompletely ignored my concerns of having double vision and rushed through my "eye exam". He did a contact exam even though I said when I first went in that I didn't want one and then charged $40 without telling me or explaining/clarifying anything. My double vision has gotten considerably worse since using the prescription he gave me. I will not ever return to him and would not recommend him to anyone. The ladies at the front desk were very nice which is the only reason I'm giving 2 stars instead of 1.

everyone was wonderful talking me through each step of the process. Dr. Maw talks you through the…read moreentire procedure. I would definitely recommend this to my family and friends.

Lasikplus is great if you don't care how you're treated if something goes wrong…read more I could immediately feel something in my eye when I woke up from the post-op nap. They confirmed during the follow up that a strand of "something" fell into my eye during surgery & that the surgeon had re-adhered my cornea back on over it without checking to remove it first & was causing some inflammation. In order to remove it they'd have to reopen my cornea to wipe/flush it out. They told me they could not get me in to get it out for at least 2 weeks post op even though they got me in for surgery (aka to take my money) only 3 days after the initial consult. I called 1 week post op to see if I could get in earlier because I could feel something in my eye every minute of the day on top of a thick red blood stripe on that eye that was not clearing up at all whereas the redness was completely gone from the other eye. Their response: "try refrigerating the eye drops instead." Finally at the post op appt to get it out, the surgeon was unaware I was there to get it removed. They then made me pay for the additional antibiotic eye drops needed when they gave them to me for free the first time. They claimed the red stripe on the eye was not related but coincidentally began to clear up almost immediately. To remediate the situation, they offered me a free T-shirt

From start to finish, it was a very positive first-time visit, as they combined efficiency,…read morekindness, active listening, and excellent customer service. Based in the medical section of West Des Moines, Wolfe Eye Clinic kept me moving with great attention from Hannah, Mikaela, Kelly, and Dr Linville. I appreciated their questions and desire to know as much about my vision and medical history as possible, making the whole experience worthwhile and informational. A close friend had a miserable, elongated experience at another Wolfe Eye Clinic, but this initial experience was as smooth as I could expect. I'm very pleased with my decision to come here.

We've had appointments scheduled for 12 months. We've been going to Wolfe for over 10 years. Got…read moreready to go in today and checked to make sure we had the right time/date. Receptionist answered and said no, your optometrist moved on to a different clinic and you should have gotten a letter. We did Not receive a letter, email or text! The next available appointment would be in 8 months. Damn poor business! We will move on!