From the moment I stepped into this location until the time I left, I was met with a courteous and…read morewelcoming vibe. All the staff were very helpful. Dr. Stacks was energetic and explained the test and results to my understanding. I was able to find a cute, stylish pair of glasses that I can't wait to pick up. Thank you Clarkson Eyecare of Shiloh!

Have visited this location multiple times during advertised hours of operation only to find them…read moreclosed for the day. This has prevented me from picking up eye ware that I purchased.

I have been a patient of Performance Eyecare-Swansea, for just a few years-but I'm always glad to…read morego back every year because the staff is friendly and knowledgeable. They are very helpful. I visit with Dr. Cuff once a year and he is very professional and amicable. He has helped me with my vision health. I can see better now - and have good eye health than in years before.

Everyone here is great and very professional. Thanks to them I no longer dread a visit to my eye…read moredoctor! Highly recommend!

Dr. Manera and his staff are wonderful. I've been going here for a decade and I would highly…read morerecommend this business to everyone. Unfortunately the Glen Carbon location has closed, but the Fairview Heights location is certainly worth the drive.

Love my new glasses! Dr. Manera was super helpful and made sure I got all my questions answered!read more

According to their mission statement "you will find eye care professionals who genuinely care about…read moreyour health and are dedicated to providing exceptional personal service to everyone who walks through our door." This statement is a total lie! I'm not sure how they can claim that they genuinely care about your health when they tell you they are going to research info about contacts for you but never calls you back. He even acknowledged that he "ghosted" me when I stopped in their office to find out what was going on. Once again, he said he was going to call a company for more information and get back with me the next week. That was back in September and I haven't heard from his office since then. They are not worth me wasting my time with an office who clearly does NOT care about their patients! Glenda B

First time visit with Dr Murphy. He was thorough and detailed in helping me understand some issues…read moreI am having. Both he and his staff were very friendly and welcoming. Glad to have him as my new eye doctor. Would recommend him.

Fantastic!!! My 1st appointment there and I can't believe how peaceful it was! It was super quick!…read moreVery informative!

I had been very happy with the new Lakepointe (since Dr. Eghigian retired and sold it), and really…read morelike Dr. Holtzman. But when I was told today during a fitting adjustment for my almost-$300 glasses that they would CHARGE me, a 20-year Lakepointe customer and 80% disabled veteran, for also adjusting the fit of my VA-issued glasses, I'm done with Lakepointe. What a complete lack of customer loyalty and customer service, if not a slap in the face to veterans!

I have been going to this location on Greenmount for maybe about eight years and I have never had a…read moreproblem. Typically, I have a really great experience until today... the first person that sat my information and then attempted to charge me full price for my in which I stated I have is it that much? She said oh what is your insurance I said are you not able to see it on my file she still seems to be having problems where she had to go and get another person to assist her I also had stated that I had had FSA send a $220 with the coverage of my contacts at the end of September. My appointment had been in the end of April going into May for my contact fitting. I just had an order the contacts yet when the lady came back she she said all the $220 went towards your past due I asked what past due bill because I've never had a past due bill ever I've always paid the co-pay my insurance always paid the balance and you can't order glasses or without paying for them upfront. She stated she didn't know she's not billing but then told me that my insurance didn't cover anything. I said so my insurance was kicked back she says no so then how is there a bill so this went back-and-forth with the lady started to yell she doesn't work in billing. She's just telling me that the 220 that was sent to be the exact amount that a bill went out for I chose to have I asked her for gave me a 636 area code number. I'm assuming she didn't think I would actually call. I called the number and some random guy voicemail came on in which I walked back in and I said ma'am, I did not ask you for this random person and I know one person doesn't work I please have the phone number she did not come from out of the back she yelled there is no number for billing. It's a corporate I didn't ask the corporate I asked for billing since you're this is a billing issue and you don't work in billing. out of the back in which there was a young lady at the counter said can I see the number who then hung up and said not sure who number that is but let me assist you. She then looked up the actual billing number and provided it to which be the correct number so now an audit is being completed on my account and I have to give billing two weeks because someone took the $220 and should not have or put it in their pockets I did state that I would not be completing the purchase of my contacts or glasses and I also notified my daughter complete the purchase of her glasses or contacts at this time within 15 minutes of me leaving the office I receive multiple notifications that all of my appointments for next year had been canceled for both my daughters and myself without me asking and without them notifying me so at this point, I absolutely will not be coming back the behavior the customer service and the knowledge was beyond horrible. I will note that this is a completely different staff than who has originally been there and since there has been a change, there has been constant issues with them. I would not recommend them to I'm a disabled and I cannot afford to have people take money from they should not be !!!!!

My family loves Dr Johnson and staff. They are very knowledgeable and professional. We have gone…read morehere for years. The staff is so friendly and helpful. They walk you through what your insurance will pay for. They have payment plans as well. There is plenty of parking.

If you can keep an open mind, this is the home of good bargains. I don't understand why a bathroom…read morevanity is such a challenge to find, but they have plenty in stock, a good variation of sizes, and after you've visited Home Depot or Menard's it is clear the place to find a vanity is here. Not limited to vanities, they also have doors, windows, columns, basically anything custom that didn't work comes here for resale. Everything is new. It was just the wrong size. Go check it out. Your house will thank you.

We recently completed our basement bar project and they were super helpful with helping us choose…read morethe cabinets, countertops, sink, and helped with all of our questions as well as checked in on us periodically through the process to see if we needed anything. Their customer service (Alex was excellent and very knowledgeable about what we needed !!) and attentiveness to detail (Tina was wonderful and made sure we had all of our needs met!) helped ensure our project went smoothly and we were very pleased with the quality and efficiency of the entire process! We will definitely be using them for all of our future projects too!

I had a small emergency with an eye inflammation and my regular optometrist was not available but I…read morewas able to see Dr Crago right away. She was very thorough and gave me a prescription to take care of the problem and discount coupons for additional eye care supplies. Very pleasant and professional. The staff there is great too! Two thumbs up for Family Eye Care of OFallon!!

Family Eye Care of O'Fallon help us through a mini eye emergency, while we were 6 hours from home…read more Angie was so helpful and the entire team made you feel at home even though we were far away. Their kindness was beyond measure. Thank you!

Talk about poor costumer service skills. This place has poor management and under qualified staff…read moreto run the this place. I got to my appointment early so I can be seen at my appointment time but the doctor was running late. He showed up 15 minutes passed my appointment time cuz he needed to make his damn tea. Then you got a single mom in there with multiple kids who need to been cuz they had scheduling issues so I left so she can have my appointment. Before that issue the staff or so called office manager had a horrible horrible attitude towards a patient who was picking up her glasses. The staff was not professional at all. On top of all that the staff loves to talk shit about there patients after they leave or sit right in front of them. From someone who's comes from 11 years of healthcare this place violates ALL HIPA Laws. I would never recommend anyone to crown vision of ofallon il

I took my grandson to crown vision center. Bought the works and insurance. He lost his glasses and…read moreI've tried to call them only to be hung up on four times. I Will NOT be doing business with this company Ever again!

I had two pairs of busted up glasses I purchased a year and a half ago from another retailer. We…read morebrought them in to see if we could find frames they'd fit into because... well. They were super expensive lenses. Kay took so much time and care to find not just one, but two different frames to pop my lenses into. She fitted them, buffed them up, and got us on our way in no time. Her customer service skills were impeccable, and I truly appreciated the quality of care that she took to make sure we left happy. She didn't try to push anything on us, and provided us with exactly what we needed. I'll definitely be back to give her my future business!!!!

When I scheduled an appointment they canceled it the day of for "emergency" via text, it said to…read morereschedule so I did for the same time as the original. After I did the online questionnaire I headed out to the location. Once there, they notified me that I can't do an appointment here because it's all online and since i haven't been here is a few years I'm not eligible for the online exam. This wasted my time. In the future either advertise this fact online or instead of the text saying it's been cancelled for an "emergency" just tell me why it was actually cancelled so I don't waste my time. I won't be returning/can't because the doctor is never in person. If you plan on not going every year, this is not the place for you.