When it comes to selection and quality of shoes, you cannot beat The Barn. I like to try on shoes…read morebefore I purchase because my size is different depending on the shoe brand, and I always find the size that fits. Thanks to the staff for always helping me figure out what shoe I should wear helping me with sizes. Always great to check the sales selection that they have in the back as well!

Customer since 2000, and I think I'm done…read more Sales staff is useless (at best) and rude (at worst). They'll watch you struggle to find sizes and colors among the stacks and offer no assistance. When you ask a question, they do the minimum possible to check the box. You feel their annoyance; it's palpable. While last shopping there, I overheard a male staff member taking customers' phone calls. Abrasive and curt on every single one ...mental note to never call this store. I like to support local, brick and mortar shops, but when the inventory is lacking and the service is nonexistent-to-rude, what's the point? Beyond that, the physical space is 50% the size needed to support the amount of inventory they have. Perhaps the cramped quarters contribute to the simmering hostility. Overall, just a very unpleasant place to shop. 2 stars for the well curated selection of brands/styles.

I have multiple feet issues and thankful to have an employee, Diane, help me find the right shoes…read more Very knowledgeable and pleasant. I hope she remains an employee there.

The absolute worse service in the entire world. We were ignored for 30 minutes after calling first…read more The manager just ignored us and took someone before us after we were waiting for 20 minutes with a very active toddler running around it was not easy. Do not go here if you have a toddler and want even remotely decent service. I will never come back and tell everyone to never come here.

When i walked in for the first time, there was a "sign up" style sheet of people waiting to be…read morehelped. There were only about 4 workers taking 15+ minutes to help each customer. Leaving everyone else just standing there waiting. No one offered any help until they were done with their current customer. Waited 30+ minutes just to get called, ask for my size in the style i wanted, and then checked out. People revisit this style of service. Very ineffective for customers like myself who know what we want and want to be in and out.

Excellent help from salesperson Susan - patient, kind, thoughtful about what i needed, and very…read morepleasant. Pleased to walk out with a well-fitting pair of shoes in a fairly brief visit, when I thought it would be hard to find something that would fit me.

My mom and I visited today to get some new sneakers. My mom walks with a cane and was disappointed…read morethat her favorite walking shoes were no longer being made. All was not lost as Sylvia was helping us and offered several different options for my mom to try. She was super helpful, even helping my mom get the shoes on and lacing them up. I can't remember the last time I've seen that level of assistance in a shoe store. She was absolutely fantastic with my mom, answering questions and even showing her a special way of lacing her sneakers to help prevent heel slippage. My mom ended up getting two pairs of shoes that she said were so comfortable, and raved about Sylvia to the woman at the register. I took a star off as I'm a size 11ish and can rarely find shoes that fit me-most shoes only had sizes up to 10 available, but I'm so glad my mom had such a great experience today.

A new fan of new balance I had to make a stop while attending the new balance indoor nationals…read more The store is walking distance from the village and made it convenient for us after the meet to get some new gear . We both loved the selections and picked out a few things to add to our collection. Customer service was excellent and the value was even better ! Less than $125 for our items and I could've splurged but I had no room in my suitcase lol .

cold customer service . I walked in today while waiting to be called for my appointment, walked in…read morestarted viewing quickly the shoes, walked away from the area toward front, soon as I walked from that are the lady with glasses and very short hair walked straight to where I came from and browsed to look to see if something went missing possibly? I noticed right Away and I was disgusted. So i asked her does she work here I wanted help finding shoes to my mom, she was super dismissive and couldn't offer help for the type of shoe my mother may need After I explained it she said was cold and did want hav a welcoming open spirit ata lol. I guess it's because I was brown.

Like many others have said, subpar help here. I walked in ready to buy, and was completely ignored…read more Employee stayed in the back. He definitely saw me. Didn't even say hello. Maybe because I am young and not their target demo? I bought my $200 sneakers on Amazon instead. Dude just lost a very easy sale.

Update to rave about their huge selection of BAGGU bags! I absolutely love these bags and the fun…read moredesigns. They make every shopping trip more fun and I love coordinating them with my outfits. Anyways, I was walking by this store and noticed a bunch of BAGGU bags in the windows, some cleverly displayed. I stopped in my tracks and went in and grabbed several in cute designs! They even have more selection here than in the RISD store in Providence. So this is the place to come for BAGGU which totally surprised me due to my lukewarm review of this place back in the day.

simon's is one of my favorite stores for their shoe selection. This holiday season i grabbed a few…read morepairs of sneakers and boots and bought a Baggu bag and these beautiful wool hats with the scarf that covers your neck. i find the people that work there really nice albeit some have more experience than others and they really try to be helpful: they also have a generous return policy, stretch your shoes if they feel tight, and have really good sales if you hit it right.

Ron is so communicative and awesome to work with. I ordered jerseys and he was able to complete the…read moreorder very efficiently. I'm supper pleased with my experience!

Ron at Feet Wise provides the best product and customer service. I have worked with Ron for:…read more hundreds of T-shirts for Watertown soccer, long-sleeved school spirit shirts for the entire elementary school, embroidery on my son's team jacket, and most recently Watertown cinch backpacks. If you let Ron know what you want or need, he'll find you a top-notch design and great price (always way more affordable than you'd expect). He also always meets the deadlines he promises, and he even delivers large orders to your doorstep. The best way to reach him is by email. He's very responsive and kind. I highly recommend this business. It's a hidden gem of Watertown.

I made a special trip to this store to get a particular pair of shoes I had called ahead about. I…read moream glad I did. It's a very cute store, no frills, friendly, with nice merchandise.

I bought a Baggalini cross-body bag for my neighbor. I chose navy blue but she preferred black. I…read morecalled the store and asked if they still had the black. The old man there said yes. I told him I needed to exchange the navy for black and he said "No. I have two navys and only one black. I don't need three navy bags". I told him it was a gift and I wanted to exchange it. He said "I don't need three navy bags". When I explained that his inventory was not my problem and that I was the customer (I have the receipt) he said "I don't need three navy bags" and wouldn't let me return the bag. They lost a customer today (me). The old guy working there has no social skills and no business savvy and no customer focus. He should not be working there. I will never go there again. I've not been treated as badly as this by any other store....especially stores better than The Shoe Horn. Buyer Beware!!!!!!!!!!!!!!!!!

My family and I have bought shoes from this location multiple times. Each experience has been…read moreextremely positive, with the staff being very knowledgeable and helpful. I have loved all the shoes I have purchased, and it is my go-to spot for sneakers. Shoutout to Oliver for awesome service!

I came in today as a novice looking for running shoe advice. John helped walk me through three…read moredifferent suggestions, where I got to try them on and jog down the block. He checked my stance, current setup, and answered each of my Google level intro questions with a welcoming kindness. I didn't feel out of my league or pressured to purchase a pair I didn't feel educated on. With that, I left with a pair of Brooks I feel confident in!

I love the store overall... the items are unique and they have so many fun things and great pieces…read more It is pricey but it is a 'one of a kind piece' kind of place. Things go fast, so if you like something, don't think on it too long. The reason for the 4 of 5 instead of 5 of 5 stars... Staff is hit or miss... i have had some fantastic ladies help me, but i have also been looked down upon by one lady when i was there who got mad that i was looking at something on a rack (which is not labeled "hold rack" or anything, and looks like all of the others). I pulled something out to look at it and she flipped out and said "THAT IS MY STUFF, LEAVE IT ALONE"... that was rude and soured my taste a bit, but the others i have dealt with are very nice. Wish they had a website we could buy through. I have to go there as my Dad's personal buyer for my mom all the time (they live out of town), and it is a pain. They don't have a website with all of their items online so you must go in.

THE BEST STORE IN NEWTON!!!…read more its got a wonderful (and quite wide) collection of clothes!!! also has beautiful jewelry and shoes!! the owner is super friendly and very helpful :) the customer service is great!! p.s. ive been a customer of Sumi Seo since the day it opened!!