Waste of money and time. I had a beautiful bracelet that I was nervous to wear bc of a snagging…read moreissue. I finally decided to spend the money for the repair so that I can wear it again. I went for a jewelry repair (I should've went to icebox) where it was purchased. However, I went to repair a bracelet, and the same day I picked it up, I had the same issue (but it seems like in more places). I was out of my jewelry for so long I wanted to trust that it was inspected and done right. Long story short. I lost the bracelet. I trusted the repair was done right. I wasted my money on the repair and will never have my bracelet back.

ronnie claimed he was the owner of markezza jewelers when i put a cross chain on layaway as a gift…read morefor my ex-husband. i came in saturday morning, september 7, 2024 to let ronnie know that i will not be able to make anymore payments. so, i will will like a refund of my money i put on the cross chain which is $1,o20.00. so, ronnie told me they don't do refunds. i said your receipts don't say that. then he said i will need to talk with my bosses. i said wait a minute. you told me that you owned the store now you're saying you have to talk to your bosses??? he said they are not going to do any refund. then he said you can have a store credit. i said no thank you. then he told me to come back on monday, september 9, 2024. i went there today. he claims his bosses said no they are not able to do a refund. i asked ronnie for his bosses phone number and he said his bosses don't have a phone number and they don't talk to the customers. i said that is most stupidist thing i have ever heard. they should want to talk to their customers. then he shows me a business card supposedly with his name on it but he claims that the email address is to his bosses. he said i can write to them and hopefully they might can do something for me. markezza jewelers are no good they will rob you

Very unprofessional and will rip you off with zero remorse or concern. Not only was the service bad…read morebut I was overcharged and not even given a price until after they'd fixed the watch. Had I known I was about to be ripped off I'd have gone elsewhere.

Sorry for the long read but worth before going!…read more The most unprofessional business I have ever had the misfortune of dealing with! My ordeal started when I took my Fossil watch in to have a broken stem repaired. They were unable to repair it has I waited. He said it would take about a week to get the part and ship to me. I agreed and he charged me for the repair upfront. 2 weeks pasted and I called to see if my watch had shipped, he said yes. 2 weeks go by and no watch. Called again he said it was shipped. I asked for a tracking number and he was unable to provide one. I returned to his store as I was in the area to see if it might still be there. He looked and could find no trace of it. No return tag that I still had, no tracking that it shipped, nothing! I finally realized that I was not going to receive the watch as it was either lost or he did something else with it. I asked him to replace the watch with the same design and he said he would. Another couple weeks I called and asked if he had found a replacement and he said no, he was not going to get one. We finally decided that it would be best for him to refund the money I had put out as well as a fair value for the lost watch. He said he would send a check. A few weeks go by and no check. I called and he said the check was mailed. I waited a few more weeks and still no check. I then went to his shop, as I was in the area again. When I showed up he said that he would give me cash but he did not have enough to cover it. He then said he would write a check which took him forever to find his check book. Finally got the check! He asked if I received the other check to rip it up. It has been over a month since I was last at his store and no check in the mail. I recommend that you never leave a watch of value in this man's hands as he has no idea what he is doing. Never ever will I enter his business or recommend him to anyone other than don't go!

Had a watch repaired and they did a fantastic job. Great customer service and very professional. So…read moreglad to have found a local jeweler I can trust for repairs!

Crystal was excellent! Staff was friendly and knowledgeable. Highly recommend. Will be shopping…read morehere again.

WATCH OUT FOR THIS COMPANY!!! On my way to luch today when an RJ Haynie tractor plowed into the…read moreside of my truck while sitting in traffic. Chris Reese was the operator. Called RJ Haynie to get their insurance information and Hap Stanley refused to give the information saying they will not cover it. See in PICS.

I was so impressed with the service I received from Norman when he appraised my ring in 2014. I…read moregot to watch and wait. Now I need the appraisal updated for my new insurance carrier and he asked me to email him a copy of my original appraisal and he would provide me with an updated one after they move to their new location. It's been almost 3 months and after multiple follow up's I still don't have it. Called his phone # multiple times and mailbox is full. :(

My mom and I inherited my grandparents jewelry, crystal, and furniture after they passed. Norm not…read moreonly helped appraise our jewelry- we had a jewelry box full of mainly stage jewelry which he didn't complain once about- but he also gave us advice on what to do with our other inheritance. We really appreciated his attention to detail, the welcoming space, and his help with everything. We were so sad that there really wasn't much value to our jewelry, but Norm helped us to realize that the memories are what gives these pieces more value. Thank you Norm!