I had a dash cam installed last week. They were very professional and did an excellent job. When I…read morewent to pickup my car, they thoroughly explained how to operate this camera. They took care of registering the warranty with Thinkware. I am very pleased with their work and I highly recommend this business.

Free man's car stereo-not so free. Ask a question and go threw bankruptc…read more Subject: Disappointing Customer Experience I visited your Gastonia location with a simple question regarding my car stereo installation. I was told I needed to schedule a 30-minute appointment and that it would cost $100 just to ask a question. What I believed was a straightforward question about my car stereo. Instead, I discovered that at Freeman, even curiosity carries a $100 price tag. That was unexpected. What was disappointing was the immediate leap to a fee before anyone assessed whether the issue might be simple, minor, or something that could be clarified with a brief professional glance. There was no attempt at guidance -- only a transaction waiting to happen. Businesses build loyalty through service, not surprise charges. A quick moment of helpful insight can create a long-term customer. A $100 gatekeeping fee tends to do the opposite. The name on the building suggests openness. The experience suggested something else. You may want to reflect on how first interactions are handled. Word of mouth is powerful -- especially when it involves expectations versus reality. I understand businesses charge for labor, but there was no effort to offer basic guidance or determine whether the issue was minor. The interaction felt transactional rather than service-oriented. As someone who supports local businesses, I expected a willingness to at least assess the concern before quoting a fee. This experience left me feeling that customer service is secondary to revenue. I hope you'll consider reviewing how walk-in questions are handled in the future. The next car stereo place I went to Sound Systems came Out looked at it and said I needed to put some foam around the speaker and re-screw it in. Thank you to them! Sincerely, Karen