They are very quick at answering and was able to get a repair person out that same day! It was a hot week, while other companies had answering machines, this company was efficient and friendly! Thank you Eric for helping us out! read more

Several years ago they installed my central air/heat in my 100 year old historical house, a task I thought might be impossible due to the way the house was built and the lack of attic! Frank and his awesome team built an area upstairs area where all of the venting could go through and gave me a great price for the entire project! They also installed 3 zoning systems so I don't have to have my air on upstairs, downstairs and in the back! I can just use one zone at a time or 2 or all 3! Much better than buying two a/c units! Today I called them out again to fix my dryer and ice maker in my refrigerator. Craig, the repairman was exactly on time, professional and courteous. He explained what caused the problem and how to prevent it. He did an awesome job! Definitely an honest company with quality workmanship! Best of all they don't rip you off, and give you a fair price which I felt was far less expensive than calling Sears. I definitely will use them in the future! read more

My husband and I have been using All Air for years! Frank and his crew are always professional, prompt and friendly. Over the years they have been to our house several times to fix various issues and they are extremely knowledgeable, flexible with scheduling and they get the work done fast and at reasonable costs. We have referred them to our neighbors and family and their service has been consistent! This is the only company we will call for our heating/air conditioning needs we also purchase our water filter for our refrigerator every year from them and they always give us the best price around. I would highly recommend them! read more

Our central air hasn't been working for weeks and the summer is heating up. We have a 5 month old baby and having no air in the summer is making my family miserable. We needed help fast! We've called different places and have gotten different quotes and install dates. We found this company as a referral by Lowe's in Upland. We actually got an appointment and they showed up the same day when we called. Frank came to our appointment and was very professional and informative. He answered all our questions and gave us space in making our decision. He didn't pressure us in any way to pick their company to do the job. My wife and I discussed all our options and made our decision. The best part of all is that they gave us multiple options on pricing, got the best price among all quotes and promised to get the earliest installation date. Let's do this!!! We signed all docs and a waiver that they would do the install in 2 days from the time of consultation due to some California law that a customer has to wait 3 days before an HVAC company an do an install. We didn't wanna wait. We were confident that Frank's company, with his knowledge and experience, can do the perfect job that we needed. At the day of installation, the guys were very professional. Explained what they were doing at every step. They finished the job in the promised amount of time and even cleaned up more than what they were supposed to! Excellent job to Frank and his staff! Would highly recommend these guys! Keep up the good work!!! read more

I called early on Thursday for a minor problem I was having with my air conditioner. I never expected anyone to be able to come the same day but Jose arrived within an hour. He was able to find and fix the problem on the spot. He was GREAT! Also the person who answered the phone was very pleasant and arraigned for me to get someone to come out the same day. THANKS read more

All Air Appliance Masters is a great Company! They have done ac and other appliance installations, while also doing repairs for our family for many years; we didn't need to call anyone else! It has always been a great service, and Frank is great on returning my calls. Very prompt, polite, and reliable service!!!! read more

I had a great experience with Frank from All Air Appliance Masters. They game quick to help repair my A/C unit the next day after it broke. This was much needed especially in this heat. He was extremely helpful and nice when working on the A/C unit. He helped me out with the filter too. Overall a great experience. read more

Frank Cruz and his crew of Ruben and Angel did a great job on our new Trane Air and Heating system. Other companies didn't want to go through the trouble of covering up new access wholes needed to gain additional access to attic. They wanted to charge me more for doing half the job. Frank offered to do the whole job for less. Frank's crew made access openings and then covered them up with covers that could be removed again, if needed. They did a very thorough job and gave us two zones and two thermostats. I am very pleased with their work and I highly recommend this company to anyone who needs a new system or needs repairs. Frank , also helped me by completing all Hero Program paperwork. read more

Had them out on 3 occasions during the past week. Our air conditioner is still out of order. Called them back today and was told the owner of the businesses said earliest they could do was 2 days from now to send a 4th technician, possibly 5 days as they said they were booked. Terrible customer service will not use again. read more

I did my due diligence in selecting All Air to complete a full cut in installation on my home. Frank showed up and provided great insight in how my installation would go and made great suggestions that improved the system. The two installers they provided, Jose and Rafael, were exceptional and very professional. They also wore a mask and gloves while they completed their installation. The installation they provided was clean, efficient and very well done. I have had the system in place for about a month now and it has not missed a beat. I am very happy with the work done, and the price was excellent. read more

Wow, what a great experience. I usually can't say that about appliance technicians. Vince arrived on time and provided an inexpensive way to fix my refrigerator. He was very knowledgeable and provided great customer service. Its nice to find honest people in this industry. I will definitely be using them again. read more

Frank was very helpful. Thank you Frank for fixing our heater. When we learned our heater filter was no longer in production we called Frank. He was there every step of the way to make sure the job was fixed and done correctly. Very curtious and knowledgeable. Great company and would reccomend them to all. read more

My Ac broke down on the hottest day of the week . I call the team At All Air and they came out and fixed my unit. Definitely a blessing to have a good company to be there when you need them the most , Thanks read more

Great honest service. Thank you david. Were on time, very honest. Will use again. Was greatful ro get a last minute appointment. Prices are very fair read more

Light at the end of a very dark tunnel! This company was such a joy to work with after having a terrible, two month experience with another contractor. A technician named Brian came to our home and diagnosed the issue within minutes. I could tell that he was very knowledgable and well trained in his field. A true expert! I was assured the solution to our AC issue would be a simple and much more efficient option than our previous system. We received a reasonable quote and scheduled the install within a week. All Air Masters has now completed the installation of our new evaporator coil and high efficiency condenser unit. We could not be more pleased with the results. And if the products and service don't speak for themselves, I can attest that the customer service is exceptional! We were treated with the utmost respect from the first phone call we made to completion of the work. We even received a follow up call from the owner, Frank, to ensure that we were pleased with our results. Frank is an incredible business owner which is rare to find these days! The technicians were patient in helping us understand everything and we were never pushed to buy more than we needed. I can't say enough about how awesome this company is. 10 stars in my book!! read more

Smelled gas when I turned the heater on, gas co. came out said I needed the firebox cleaned out, they have a new policy and checked all my gas appliances, two more fixes that were small. I asked All Air Appliance Masters come out and give me a quote, he said $750.00 just to clean the firebox. With the other two small fixes that would make $950.00 all together. I thought it was exorbitant so I called my trusted handyman, he thought so too. Now I'm a single female homeowner and I have run into this type of thing before they'll over charge me if they can. Instead I had my handyman do the jobs and it cost me $120.00 for everything, it took him an hour to clean the firebox. If you are a woman homeowner watch out, don't trust these guys. I would have gotten 3 quotes but they all want to be paid to give you a quote, can't afford to do that. read more

I requested a quote on Yelp from this place when I needed to get a washing machine fixed. Though the response was quick, it wasn't helpful and it didn't include a quote or even a suggestion of what the problem might be. Not very friendly. read more

Frank was very polite, courteous, and prompt with all our hvac needs. We live in an old home so we needed a complete new system and the team he sent out did an awesome job installing all new duct work even through the lap and plaster. They made us feel like family not just a customer. read more

All Air Appliance Masters was wonder ful. On one of the hottest days this summer they were on time, professional and worked in the heat never complaining the entire day. Bobby, Angel and Brandon worked all day never complaining on a very hot roof and cramped, hot stairway landing. I can't say enough good about All Air Masters. read more

Quick and Honest! Frigidaire Affinity Front Load Washer: Came out within an hour. Did not fix the problem due to cost of parts and short term life span. Vincent shared that it would not be worth our money to fix the bearing. I read online that a lot of people are having this problem as well, and having owned the washer a little over a year. hmm... Was told there's a class action suit too. I will be purchasing another washer with the top load as suggested. Very much appreciate the honestly and second opinion. And I think I should also recognize and credit my love, Mike for "telling me so" when I purchased this machine. read more

I had had good luck with this company in the past so I did not hesitate to call them when the Gas Company red tagged my furnace (made it inoperable) after a routine inspection. (They look at all of your gas appliances after fumigation). The problem concerned the venting, not the furnace per se, and the Gas Company ultimately admitted they had been mistaken. There was no problem. The first technician who came out could not identify a problem (meaning he got it right) and said he would have an installer come out and have a look. I regarded that as an honest response. The problem was with the installer. He said immediately that the furnace was on its last legs and that it was not safe to operate it. The flames were dancing and there was a smell of something dangerous in the air (this was the first time the furnace had been operated this year, so I suspect it was the dust that gets into the registers). This made me suspicious because what is dangerous about furnaces is carbon monoxide and that is odorless. In any case, he started giving me prices of new furnaces. I said I'd like to think about it. Subsequently another HVAC person from another company came out (unfortunately at my expense) and an inspector from the Gas Company did as well. They both agreed that the furnace is operating safely, perfectly in fact, and that there is no need to replace it. The flames were not dancing, they looked as they should. My two carbon monoxide monitors have not alerted me to any dangers. Before posting this, I sent an email to All-Air inviting the manager or owner to come out and have a look for himself or herself. I did not want to post anything damning if there was simply a misunderstanding or if they could convince me that there was any danger. I did not hear back. The two stars are for the great service received from this company in the past and the first technician who came out this time and said, quite honestly, that he couldn't identify a problem. read more

I had several estimates for a new air conditioner/furnace installation and Frank offered the best all-around deal. He was also referred to me by a dear friend, so I knew Frank was the real-deal. Frank was meticulous in his estimate, called me before my installation to let me know when his team would arrive. His team (James and Angel) were on time, were polite, very clean, worked until the job was done and left me with a beautiful new system and a very clean yard and garage. Frank even called the next day to follow up and see if I was satisfied. Was I satisfied - TOTALLY!! read more

Appreciate Frank in calling me to address my concerns regarding his initial quote. He was thorough in his service call. Although I did not use him after speaking with him, I feel he is worth considering if you are getting quotes for repairs or installations. Yelp is a forum to protect the novices like myself. In hindsight, I may have used them if I had the time to ask Frank more questions about other quotes I got. He offered to refund my service call fee which I felt was every honorable given I did not use his company and he did take the time to come out and look at the system. Thank you for taking the time to reach out to me to address my initial review, Frank. read more

This company is amazing! I called them on Monday 7/8/13 at 9:30 am after my air conditioner went out on Sunday in 100 degree weather and they were at my house by 11:00 am. It took Craig about an hour to fix and the price was very reasonable. I would recommend them to everyone that needs their AC repaired! read more

I was referred to All Air Appliance Masters by Home Depot when I needed a replacement part for my washing machine. Though my machine is quite old, AAAM was able to locate a part and have it ready within 48 hours of my initial phone call! The price was better than that quoted by Sears online. Employees were friendly, attentive and helpful. I will be returning in the future for appliance parts and service! read more

I called Frank for a quote on a new furnace. He gave a better price for a better unit. They installed the new furnace and added Some needed ducts. I was impressed with the quality of their work and their experience of what would be the best And most efficient way to heat my home In the Mountains were its constantly cold. I highly Recommend this company. I will Call them next time I need any Appliance needs. read more

Frank Cruz from All Air Appliance Masters is one of the best people I have ever spoken to about air conditioning. First I would like to say that he is a person interested in helping you solve your A/C problem versus just trying to sell you a product. It's like talking to a relative who has your best interest at heart. Second, he carefully explained, as well as, educated me on the best system right for my house and budget. I appreciated the time he took so I could make an informed decision without the pressure of a sales pitch. Through All Air Appliance Master he was able to secure interest free financing so that I may keep my capital in the bank. The installation went extremely well and exactly as promised. He worked with my contractor that was replacing the patio to relocated the outside compressor to a different location free of charge. I now have a reliable system that will last me a long time as well as a confident company that will stand behind their work. Thanks for helping me make my home more comfortable! read more

Jose and Oscar were great! They were punctual and called to confirm the appointment.They installed a brand new A/C unit in my house in a few short hours. We're very clear and concise on how to keep our new A/C in good shape which was very helpful. Would highly recommend! read more

Frank came to give me an estimate for a new air conditioner/heating system that was very reasonadle. He was very knowledgeable and did not try to upsell me. His crew came and were very thorough, neat, friendly, hard working and efficient. I could not be more pleased and would highly recommend them. read more

We had them replace our old air conditioner...but they have also fixed washer, dryer, refrigerator...and have to have them look at the dishwasher next. Frank, Vince and staff have always given us more than one option, advised us what was worth fixing versus replacing...and are honest about letting us know the best value and longest lasting appliances when anything finally needs replacing. They have always been prompt, cleaned up after working and have excellent prices. The $49 estimate visit applies to the repair too, well deserved to have items looked at before we have to make repair or replace decisions! read more

Called them and I needed heat today and they fit me in and basically we needed a new mother board on heater fixture they came next day and TA DA we have heat ! Great customer service we will use again when needed read more

Had a major issue with the air conditioner at my group home in Monterey Park, had Econo Air out to see if they could fix it they said they could for 4k... it turned out that the coil needed repair. My brother referred me to this HVAC company and they fixed it for under $500. I was candid with what I was quoted by the other company, maybe not smart; however, Frank fixed the problem and didnt take advantage of our facilities misfortune. I recommend them whole heartingly. read more

All air masters was very professional and nice. Two techs came out to help with our nest system and they were very professional and helpful. Brian explained what he was doing and was very knowledgable about our nest system. They are also very fast and made both appointments on time! read more

Back in 2012 I had the pleasure of dealing with Frank in regards to the installation of our AC-and Heating. Once installed the company came out to make minor adjustments with the airflow. Each time the technicians were very nice and professional and always left asking if there was anything else needed. Recently I had AAAM, Inc do a maintenence check and again the technician provided us with the best of service. I have to admit there was a small problem however after speaking with Frank it was quickly and efficiently resolved. I highly recommend Frank and the team at All Air Appliance Masters. read more

I had my AC unit installed a year ago and am very pleased with the unit. The customer service is also exceptional. Frank always responds quickly, provided derailed responses and doesn't pressure the customer. I highly recommend All Air Masters! read more

One of the most important things a business can do is recognize when a negative situation arises and tackle it head on with excellent customer service. That's what Frank and Amanda have done. I'm once again 100% on board with All Air Appliance Masters! Their integrity was on full display today when Frank came out and explained what was going on with my dryer and even went so far as to call Lowe's - where I purchased it from - and tried to help resolve the problem through them. I couldn't be happier! read more

We just had a new air conditioning system installed by All Air Appliance Masters. It was right in the middle of all that rain and cold last month. They moved an old unit off the roof and replaced it with a heater in the attic and an cooler on the ground outside. Of course, once the unit came off the roof we had water coming down through our ceiling during the next rain storm. Frank at All Air Masters had someone come out immediately, found the leak and repaired it. They also came back out to replace 2 air ducts with new ones because we thought they had been originally included. After looking at the quote though, they were not specifically included, but Frank replaced them anyway without charge. This company is reliable, clean and a pleasure to work with. We've actually called them again to take a look at a very old dryer that finally died on us. They came out, but it couldn't be repaired so we had to purchase a new one. However, the information given to us by the repair man was very helpful to our purchasing decision. Great company! Thanks Frank! read more

Absolutely fantastic! We had an AC/Furnace unit install about a week ago and it is functioning exactly as expected. Frank was informative when he came out and provided sufficient material for us to make the best choice on our AC and Furnace. We are very pleased with the work that All Air Appliance Masters completed in our home. This was a significant purchase for both my husband and I, but we are happy we chose All Air Appliance Masters. read more

Frank came out, looked over our AC/ furnace situation, it impressed me that he brought in a cover to put on the floor to access the attic as to not leave a mess. Mind you I had 3 other companies in here and not one of them bothered to covered the area to keep the floor clean while checking the attic. To me, if you do this and you don't know if you have the job or not speaks volumes to me as to the kind of work you will do. I was not wrong. Anyhow, Frank thoroughly explained what his professional opinion was on what we should do, he was very knowledgeable and answered alot of questions. He had an attitude of "let me know" what we wanted to do without any kind of pressure. After receiving his proposal of work to be done as well as proposals from 3 other local companies, my husband and I said it's a "no brainer" that All Air Appliance Masters is the company we'd to go with. Frank came by for us to sign paperwork and went over in detail what work would be done and what to expect. The crew that came out Bobby and Joe were terrific, they left here every day with the work area of the day cleaned. They were in communication with me as to what time they would be here and they were. Bobby and Joe both gave information on the best way to run the AC in a our home. We share our home with my mother of 83 and we need to create a living area for her to not get too cold while keeping the rest of the house at a cool temperature setting. Needless to say the work was done quickly and efficiently and we are now living in a comfortable home. I would recommend Frank and his team anytime including his office staff in their pleasant demeanor on the phone. They also have been our appliance repair go to if your washer/dryer or fridge is on the fritz. read more

I contacted this business to fix my dryer. The technician said he would call with estimate. I told them to go ahead and order parts. I never received a call so I finally called. They said they never received the "ok". By this time, three weeks had passed, I told them to forget it. I called a competitor, they fixed that day at 1/3 of the cost they quoted me. read more