I've relied on Chad's company over 15 years now. As always , exceptional experience from start to…read morefinish. Chad is professional, polished, and highly skilled. The quality of service and execution is on another level. If you're looking for reliability and expertise, this is the company to trust.

Kaegan always does a great job inspecting and treating the property thoroughly. He offered…read moresuggestions to help as well. We have not had issues or concerns between appointments after keeping up with quarterly service

Very professional and service is better than other companies! They were able to service my…read moreresidence on a Saturday. Recommend for sure!

We have used them to get rid of rats, and ants and to seal up our house. They are realizable,…read morecourteous, punctual, and mostly, very effective. They are also very reasonable priced.

customer service refused to speak with me…read more i called to complain about scheduling/billing (an entirely different issue which im trying to get resolved). chris answered, seemed to understand my issue and escalated the issue... jazmine sent chris back to speak with me, no answer. refusing to speak to me. i had to escalate again, asking why jazmine refused to speak with me, and i had to speak to another supervisor. absolute lack of customer service. i should have read these reviews before i signed up in the first place, that's on me.

Not one to leave reviews but…read more.. ENTIRELY DISHONEST Sales rep sold a service every 3 months and they scheduled every two months for the full charge doubling the cost. Had to manually call to reschedule every time. Already a bad start. When I called to cancel the American rep lied about everything and tried to gaslight me about when I had services and that I was still under contract and had to pay $200 (I was not). He also said I could not reschedule a service. Blatant liar and even laughed on the phone as he know he was lying. Avoid this company at all costs. Called back and easily cancelled with their outsourced rep. They removed their google reviews because they were so bad.

Joshua was very professional and he made sure all of my needs and requests were taken care of.read more

Missed appointments, terrible service, too much automation…read more I really believe the technician completed a service report without visiting our home. Terrible!

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

UPDATE: Kendall visited my home and he was awesome! He explained everything he was doing and made…read moreme feel very comfortable and reassured. Very pleased! Thank you! Very responsive and clear communication. Quickly quoted and scheduled treatment. Highly recommend.

They wouldn't come out for a one time visit. you have to sign up for regular visits. No Thank You!read more