Was told Kodies appointment would be about 2 to 3 hours. At 2 hours I sat in my car waiting for a call, close to 3 hours I called. He was ready. Went in, the gal said she for got to call, she was helping other customers, he was ready 1/2 hour before. I use to go there years ago, decided to go back. They charged me $75 for a 16 # dog in good shape. Can't figure out why Sarah shaved above his nose. Would NOT recommend ALL AMERICAN PET. read more

All American Pet - Sarah did this, why I don't know - Pet Stores Near Me - Springfield, Oregon

Hi hoomans, Miss Boo here ‍ I must report... I had the bestest experience at All American Pet. From the moment my royal paws entered, I was treated like the QUEEN I am The sweet human who helped pick out my dog food? Absolute angel. She gave me soooo many pets (10/10 technique, no notes), tasty treats (I accepted them graciously), and she really knew her stuff. My hooman was asking all sorts of questions, and she had answers for everything--very impressive for a non-dog. I left with a full belly, a wagging tail, and a strong desire to go back immediately. Honestly, if I had thumbs, I'd give more than 5 stars. Would recommend. Will return. Might demand it. - Miss B read more

Horrible customer service, rude tone on the phone. Learn skills and treat people with respect.

Great lil place with friendly staff! They also do a excellent job grooming. A+ for these folks I'd recommend them over others in the area. read more

All American Pet - Pet Stores Near Me - Springfield, Oregon

This was my third pet food stop the other day. Thankfully I called before just driving across town. I get a specific brand for my girls that very few stores carry, and this is one of them. The price is about the same at all of the stores, so I can't say I am saving anything. I honestly wish the store that is closer to me had what I was looking for. This is quite the drive. I was how ever thankful they set aside a bag on hold after I called. I was a little disappointed after I asked about their grooming. I have heard great things, and I have one of my girls I like to take in to someone. She has thicker fur than I like to deal with. They said their groomer isn't interested in excepting new clients. Okay! Wow what a turn off of a business to me. The customer service was great, was happy to have gotten what I needed as far as the food, but very disappointed in not being able to utilize the grooming service. But hey. Maybe it is a blessing in disguise. My Pom probably would have gotten a butcher job that I would not approved of. I like to keep my Pomeranian's looking natural, and a lot of these places like to make Pomeranians looking like Boo Bear Pom. That is not cute to me. So like I said: maybe I dodged a bullet. I am glad this place provides healthy options of food. I honestly believe what you feed your pet makes a huge difference in their overall health. This place has a great selection of foods. Customer service was just okay. They do seem at least helpful, and knowledgeable about their products. So if you are in the market for healthy pet food this is your store. Grooming, big fat nope! The store is not the closest one to me, so actually wasn't the first one I would shop at. But when in need of food sure. read more

Amazing service and excellent selection of allergy friendly pet food/supplies. Make sure to book grooming in advance.

This place is awesome! I've been in there before to look at their food/toy/treat selection, but what sold me was their nail trimming. My dog is a super nervous dog, and she hates having her nails trimmed, in ADDITION to having a limb deformity of her front paws. This was her first time at a groomer trying to get her nails trimmed. I was nervous, she was nervous - we were stressed walking into the entire situation. The woman who trimmed her nails got Kenna on the platform quickly and easily - this is a 65 lb Husky / Shepard who was wobbly and nervous, mind you. She very QUICKLY got her nails trimmed and with minimal distress. She also caught Kenna as she tried to jump off the platform prematurely. Overall it was a great experience and great price ($15) and we will most definitely be coming back for full grooming services. read more

Super nice and informative people. The groomer took extra time to explain the proper tool to use to groom a cat. The cashier took time to talk about the sample he was providing and gave some advise when I asked for it. Future customer for sure. read more

Yes have taken my dog to be groomed here twice. The first time the cut was a bit short but I overlooked that because I love locally owned small businesses. But this last time that I took my dog and they did a terrible job grooming her. We have been to the beach and she had gotten sand in her ears. Ear cleaning is part of the grooming that I paid for yet she still has sand in her ears and now I'm headed to the vet to get them cleaned properly. Avoid the groomers here!!! read more

I have been a customer here for over 7 years. As a disabled customer it is important for me to utilize businesses that are understanding to my limitations. I bring my 18lb cat And my 4 1/2lb chihuahua here often to be groomed. Both of my animals are treated with respect and quality care. I buy almost all of my animal supplies here too. I am so thankful to have a local business take excellent care of my fur babies. In fact, I recommend All American Pet to my friends and colleagues. read more

All American Pet - Pet Stores Near Me - Springfield, Oregon

Wonderful family owned business. Been going there for years. Prices are great from grooming to pet needs. I highly recommend. Customer service is top notch and very knowledgable. read more

We highly recommend Sarah for all your grooming needs for any of your pets . She is kind and patient and has been working wonders with our new puppy Eve . The shop owner always so nice and helpful and cashier always kind . All American Pet deserves 10 stars each and every visit. read more

Great customer service! Love this place. My dog got her nails done (which she hates!) and Michelle was so sweet and genuine with taking care of her. Now my dog is prancing around with her special treat that we bought there. Recommend the Nothin' to hide rawhide alternative. Happy Dog & Happy Mom! read more

I took my 10 year old mastiff to the vet today and they told us we must feed her good food, she's healthier than most mastiffs they see. I believe all the products they carry are healthy and always safe for my pets to live a long life. read more

Went there about a year ago... there was a man talking with the girl at the counter - they totally ignored me while they chatted - I walked around to store - still totally ignored - they only acknowledged me as I walked out of the door! Never went back - never will.... read more

This store is the best. They have quality products, if you go there enough the folks know you by name. They have a rewards program and are happy to help you out to your car. One thing I love is that they often give you a little extra something like treats now and again at no extra cost. I love supporting local and am glad I found this place. Highly recommended. I've never used the grooming services. read more

Update: took my 13-pound yorkie mix in for her haircut and once I arrived I had previous pictures of her from a different place. I couldn't get the right words out and started stuttering because the energy in the air felt rushed. So I was trying to show the lady two different pictures, one with how I wanted the face to look and one on how short I wanted the body. On the face picture I mention " iknow her hair is not long enough for this right now but my goal is to have a teady bear face cut " and right away she started huffing and puffing so then I swiped over and said " this is how short the body I want the body, wait actually how many inches is that " and she smacked her lips and said " uh about an inch from the body i was like "okay" and right after I said okay she was looking behind me and said " it's been such a hard day " and me thinking she was talking to my girlfriend that was standing behind me I proceeded to say " oh no worries it's okay-" then the person behind me said " oh hunny it's okay " and walked up so now me and this random person are standing side by side so I back up and they start crying and hugging each.... I was confused but could hear that the were talking about a dog so I walked up to the front counter and tried to reschedule. As I was trying to decide what day I wanted the groomer walks up and says " oh you don't want the appointment no more " and I specifically said " no it seem like you have a lot going on we can reschedule " she explained that she recently lost an older dog and that she was just going thru the emotions. I said " well you were kinda rude when I was just trying to explain how I wanted her haircut and I'd rather reschedule so that way what you have going on won't affect me and my dog " then she said something that I don't remember but pissed me off more so I said cancel the appointment I will never be coming back. The last thing I said to her might of been harsh but I didn't deserve any disrespect from her in the beginning when I was kind and I'm the one pay her. read more

Love, love, LOVE this place. My dog hates getting her nails trimmed and it's a real struggle typically to get her to cooperate but the girls here are great, super fast and very friendly. They also have great products. You can't go wrong here. Highly recommend !! read more

We absolutely love Michelle. She does such a great job grooming our two dogs. You can tell she genuinely loves working with animals, is kind, and overall a great person. Highly recommend her to anyone. read more

All American Pet is great! Richie, and all the other staff are very knowledgeable and friendly! The first time we came in, they took their time helping us find the perfect food for our dogs based on their specific needs. The location is small, so they don't have a lot of products aside from pet food and some pet toys, but the products they do have are the best quality, and if they don't have what we're looking for they're happy to direct us towards someone who does. read more

I ended up spending the night in Springfield and realized I hadn't brought any dog food with me for my puppy. I found this pet store and was amazed at all the different dog foods there. The gentleman there gave me seven or eight large free samples, which was much more than I needed for one night. The store was exceptionally clean and well stocked. I'll be in the area next week and I think I'll drop in again. read more

I was really happy, wanting to support local businesses. People are really friendly to other people. We have a puppy. Fifth time being groomed. Fourth time away from her family. When I picked her up, she wouldn't let me hold her, whined all the way home and she always loves riding in the car. When speaking with the groomer, she said she barked a lot. Our puppy barks when she's upset. Instead of being kind and caring and try to soothe our puppy, the groomer used an ultrasonic bark control device on her. How do I know? She showed me. (The first two times didn't work, but the third time...) This place came highly recommended. We came in for a haircut. We got abused. read more

Am new in Springfield and took my cat in today to have her nails trimmed. It was my 1st visit to the store. From the moment I walked in, I was impressed with the friendliness of the personnel and the vast selection of food and merchandise available. One of my other cats is diabetic and Richie helped me select food for her and gave me some samples to try. Michelle the groomer, could not have been nicer. I am totally impressed and cannot imagine why I would ever want to go elsewhere read more

Going here feels like going home. Bobby and Ritchie treat you like family, and have always been exceptional for both my pet product and dog grooming needs. read more

Owners and grooming staff are great. I take my miniature husky and golden doodle there for grooming. They take their time to love on your dog and give them good treats unlike other place who give out the unhealthy treats. Richie and staff make you feel at home whenever you come in. read more

Great pet food place to see grain-free items for my older cats. Bobby & Richie will help you out locating a wet food for my cats. There really (+) and have enjoyable energy. read more

I made an appointment to have my cat groomed about 3 weeks ago. The 1st available appt was for today, December 22nd. I asked if they had a wait list in the event that someone canceled and I could bring her in sooner. I was told that my name would be put on that list as well. 2 days ago I called to verify my appointment. I got the voice mail message and left my name and number and the reason I was calling. Someone called me back promptly and confirmed my appointment on December 22nd at 11:00 So far, all good and well. I called about 10:am this morning to say that my son would be bringing my cat in. Was placed on hold and then told that there was no appointment in my name and was I sure i was calling the right store. Then I was hung up on. I called back again, This time I was told that my name was on the wait list with an appointment scheduled for January 22nd and did I want to bring my cat in on that day. I said 'no' and hung up. Prior to this, I always had good service at the store. But I will not be returning. Did I mention that my son drove in from Eugene to help me take her in since I do not drive. Not that it would have mattered. Lousy customer service with a capital L read more

Very nice people. They actually close at 6pm and I showed up at 5 minutes after 6. The person closing out the till saw me and came to the door and asked if he could help me. All I needed was a bag of dog food for my mom and he allowed me to come in and buy it and helped me to my car. Thank you for the great service All American Pet person! read more

We have taken our dogs here to be groomed in the last couple of years and on multiple occasions we arrived our groomer has not been working. In fact they have been so slow that there have been times that our dogs have been left unattended for four to five hours waiting to be trimmed. We have come to get our dogs, only to find out that they are not done, Not only that but they didn't trim the nails or grind them. They were groomed so short this last time that they were not recognizable. I do not recommend all American pet to anyone any longer, which is very sad because my family has always supported small businesses. Their communication and their customer service skills has gone way downhill. I have no doubt that they will continue to lose business if they do not improve there employees attitudes and social skills. We do not recommend this company for grooming. When we moved here from Gresham we used a different business and if the groomer we were scheduled with was not going to be working that day we were always called and notified we were asked if we wanted to reschedule or try someone new, that has never happened at this establishment. read more

Just went there today based on other yelp reviews. Not only did it seem like the guy knew what he was talking about, he gave me multiple free samples for my puppy! I'm so excited I will be going back there, it is far from my house but that's life! read more

Very knowledgeable and very friendly. Wide range of food and treats. What a wonderful store!

We have been buying Precise dog food here for a couple of years now. They have always been extremely nice and helpful. My husband takes our dog in to get her nails trimmed and they always do a wonderful job. read more

I was very excited about this place the first time I came here to get my pup's nails trimmed. They are reasonably priced and took me immediately when I came in. The groomer was great, she is one of the only groomers I've had that actually trimmed the nails short enough without being too short! However, since then I have had a hard time making an appointment to come back. I've called to make an appointment and have been told they are too "overwhelmed" or that I must make an appointment in advance. I have no problem with making an advanced appointment, but when I called back again, I was told they only take advanced same-day appointments and was not able to make an appointment for another day. I also once made a same day appointment, came in, was not greeted and then was asked to leave after waiting around for 30 minutes because they didn't have time for me. They said the groomer was "swamped". The groomer is awesome, but the customer service otherwise in this store is not up to par and I would much rather take my business elsewhere if this is how they treat their customers. read more

Wonderful groomer! I recently adopted a long haired cat who was in desperate need of a good bath. When I got him back from All American, he looked like a whole new cat! His mood has definitely improved since the grooming and I am very grateful. read more

My dog hates getting her nails trimmed, she squirms and cries and I always feel I need to let a professional handle it. I moved to Springfield and thought I would give this place a try because it had decent reviews, but I will not be coming back. I got the impression that the groomer doesn't really care about the feelings of the pets, she was quite aggressive with my dog who was obviously scared, and she even clipped one of her nails too short and had to put the qwik stop powder on it. Poor thing! I've never had this happen at any other groomer. Very careless. I just felt very on edge watching it all go down and I didn't get a good vibe from this lady--I don't even think she said one word to me, just took my dog and did the job. My dog is my baby and it makes me mad when pet care professionals don't treat her as such. I ended up going back to my usual groomer in Eugene because they are always very welcoming, careful, and talk my pet through the nail trim process to try to keep her calm. Some time has passed since this occurrence and my usual groomer is getting overbooked and unfortunately they're having a hard time seeing me. I thought about giving this place another go, but when I looked up their number on google, i thought I'd check the reviews. There are several frightening stories about them being too rough with pets and I immediately changed my mind about giving them a second chance. They need a serious change if they want my business. read more

I give 5 stars to the people at the front desk of the store. They are friendly and knowledgeable. I have always had excellent service purchasing dog food and supplies. I did have terrible service from one of the groomers. She was incredibly rude to me. She might do a good job grooming, but I will never know. I couldn't leave my golden with that woman after she conveyed such an awful attitude. I will be taking my dog to a different groomer. read more

My husband & I have several rescue cats & their health is of utmost concern so I was very pleased when I heard about All American Pet a few years ago. There is a great selection & they are always very helpful! They are also very supportive of the community which is very important to me as well. I've referred many people & will continue to do so! read more

Richie is very very helpful in answering questions. Easy to park too.

I live in Portland but needed to get the my polish sheepdog groomed while visiting my boyfriend in Eugene. After searching around on Google, I ended up calling All American. as luck would have it, they had a cancelation so they were able to fit Griffey in that day (Saturday). Not only did they do an excellent job with my nervous pup, but they also noticed that he probably had been chewing on his legs and after taking a few minutes to talk with me about his diet and routine, recommended I try a different brand of food and fish oil and even gave me two free samples. Overall an excellent experience and we will be back. Oh, and the prices were incredibly fair! Grooming the hound was less than $50, and I've paid triple that up in Portland. read more

My vet recommended them, and we love them! they do excellent work and fast. We have a Toller with a lot of hair to deal with.