I chose First Choice Auto Glass to replace the windshield of my beloved Jeep Grand Cherokee. Our…read moreinsurance agent had stated I could go to the establishment of my choice and liking. Always preferring a local business, I asked about to find one. Repeatedly, Chad's name was brought up as THE place to go! Okiedokie! Immediately, Chad's easy way of handling business made me feel that he was going to take care of what needed to be done. We scheduled an appointment at his workshop nearby for the next week. He assisted me to manage the ridiculous paperwork necessary to replace the windshield, and did so without problem. I would recommend Chad without reserve! He even likes good "man cave" decor to ogle while waiting!

I dealt with this business back in 2015. The guy who I believe was the owner seemed ok on the phone…read morehad a decent cash price so I went with him. He showed up did like he said and it all seemed ok. A couple months later I turn on the heat on my car on a cold day and I watch a horizontal crack form across my new windshield. I wasn't worried he talked about his high level of customer service so I called him and all I got was attitude and told there were no warranties on auto glass and how must have some damage it despite not single chip on the windshield. I was also schooled about all his wonderful years of knowledge and experience. I offered to bring my car down to his shop to show him personally so he could point out exactly where my windshield had been hit by an object...and he told me didn't have time for that i ask him if he had another appointment he said no but he was about to leave for the gym! I could say more things but I won't. I will also will never business again with this individual or company. You make your own decision.

If I could rate 0 stars I would. They came to do my windshield because that is who my insurance…read morerequires for covered glass work. The technician who completed my windshield installed my windshield wipers wrong and now it's impossible to drive when it snows or rains due to the 16 inches it doesn't cover on the drivers side. Contacting the repair shop is nearly impossible and when scheduling with safelite the soonest they have to fix their mistake is 14 days later. They want you to wait 14 days for poor work causing a safety issue with your vehicle? I've just switched insurance companies to ensure I never have to deal with safelite again. Anyone forced to use safelite, may the odds be ever in your favor. If you choose safelite, you deserve what you get.

Against my better judgment i brought my car to have the rear wondow replaced because that's where…read moreinsurance wanted me to bring it. Now my car screams at me because it thinks the hatch is open, won't turn off the dome lights and the wiper doesn't work. They told me it was probably because the check engine light was on..... so now I get to spend my Saturday night, not with my family but trying to fix what they broke. Thanks guys. Should have just paid out of pocket to take it somewhere else.

three times to replace my windshield and still wrong.the first and second installers did great.the…read morethird was the manager JOE who insisted that he does it in the shop.nothing but lies from him, unprofessional,installed window so it covers up vin number and QR code partly.window is scratched from taking it out three times.also blobbed a bunch of silicone on it.left and right moldings were broke and glued down ,exactly what we discussed that would not happen.lies.this is a newer car not a junker.i would not recommend them to any body, just the opposite .first window was defective, second time moldings were broke, third time was just "we don't care attitude" from JOE the manager.

Service was great! Came to my work and replaced my windshield right there. I heard some wind after,…read morelike it wasn't sealed all the way. They came back out the next business day and fixed it right away! Reasonably priced as well!

Chad went miles above and beyond for us. He was responsive, knowledgeable, quick - and went out of…read morehis way to help us save money. Would recommend 1000%.

They were very responsive when I called to set up an appointment to replace a shattered rear window…read moreon my daughters car. My daughter is a student living 2 hours from home in Kalamazoo so I really appreciated Chad taking great care in making sure the appointment went smoothly and as scheduled.

I called about gluing a rear view mirror, and they said to bring it down. They fixed it in about…read more1/2 hr and did it free of charge.

From the owner: Call now for fast dependable auto glass repair and windshield replacement in Mattawan, MI. We…read moreprovide the following services and more: Process Insurance Claims, Auto Glass Shop, Windshield Replacement, Auto Glass Repair, Truck Glass Repair and Replacement, Automotive Door Glass Repair, Hatch Back Repair, Free Mobile Service and other auto glass services!

Had my car windshield replaced and the guy left glass all over my dashboard, took forever putting…read morethe window in and was having a fit outside by himself. NEVER AGAIN with this company. I knew I should have called Safelite!

They damaged my car but tried to show me post pictures that show no damage. It took a few days for…read morethe damage to happen due to whatever glue or adhesive the guy was using. I'm sure he knew what he did but never said anyhting just wiped it off and took pictures. But the paint chipped off right in the area he was working on. So they dont take any accountability or try to make it right with you. I do not recommend them.

My daughter was sideswiped in a parking lot and needed body repair for her vehicle. I can not say…read moreenough good things about Sara and Brent in helping to get us through the process of an estimate, making a claim, and repairing the damage. My daughter is in med school working a surgical rotation and her shift hours are before and after closing times of Gerber. We live 2 hours from Kalamazoo, so it made things challenging. Sara and Brent went above and beyond to help us. The repair was completed faster than expected and the car looks great. Another added convenience of choosing this shop for your vehicle needs is that there is an Enterprise rental location right across the street, which makes life even easier.

This was the ABSOLUTE WORST experience we have ever had with a body shop. We dropped our Honda CRV…read moreoff to be repaired due to a collision in July. We were informed that when the estimate was done that only part of the car was estimated and they didn't have the parts for the other side to be properly repaired so they were going to have to figure out what to do next and we would hear from them in 24 hours. We waited 48 hours and we never heard from them. When my husband reached out to find out what was going on. He was given the run around and they even went as far as blaming our insurance company who had stayed in constant communication with us about what was going on from their end. At this point we were paying for a rental car which it turns out we didn't need because the car was just sitting in the parking lot. They never called us to say we could come get the car while they figured things out with our insurance company. In the end, our car sat at the body shop for two weeks with no repairs being done to it and very little communication on what the holdup was. The day before our rental was to be returned we were told the proper estimates had finally been submitted to our insurance company and the car was being totaled out!!! Leaving my husband without a car to get back and forth to his job at WMU. We were out $600 for a rental car we didn't actually need and when we went to go clean out the car of the rest of his belongings we were informed his $400 stereo (which he had received as a gift) had mysteriously been stolen which no one seemed to notice this whole time while the vehicle sat on their property and had a surveillance camera pointing at it! We were told Tim Randall from Denooyer would be looking at security tapes to review what had happened and possibly give us a description of who might have stolen it or what had happened. When my husband called a few weeks later to check back after not hearing anything he was given more of a run around and told they reviewed the tapes for the wrong vehicle so he had to go through and check the security tapes again. It is now October and we still haven't heard a word from them about anything even after we filed a police report which was absolutely no help! So my recommendation is TAKE YOUR BUSINESS ELSEWHERE!! They will not communicate with you properly and there is no personal accountability or responsibility for anything that happens on their property! Instead you may end up like us out $1,000, no vehicle, and no communication from anyone that works for this business. If I could give them 0 's I would have. Update: My husband had contact with Kevin in November and there has been no resolution. This whole ordeal took place between July and August of 2023. I truly don't feel like this is a priority for them to resolve because if it was they wouldn't have taken 8 months to do so. It's truly unacceptable to be treated this way or for a business to be unresponsive when it comes to their shady business practices. These people don't care about doing the right thing as a business or making their own mistakes right! This has become quite obvious to us throughout this whole ordeal as we have been told resolving this type of issue takes time. It takes more than 3 months for ownership to take responsibility and reimburse us for what we lost due to their negligence and lack of communication. I stand on what I said TAKE YOUR BUSINESS ELSEWHERE!!!

I had a great experience here! I had to get a small rear window fixed on my VW, they went out of…read moretheir way to drive and pick up the correct window for me, with no up charge. Amazing service as I sat in the office and waited with free coffee and sweets! I highly recommend and would definitely go back again! Thank you so much!!

Great job! Rae is a fabulous on the customer service end. The installation Crew is the best…read more You made my Class A motorhome look like a badass Transformer!