last May 2025 I bought a used swim spa from accent spas. they were very attentive as long as I was…read moreinterested in buying. the day I went to look at the spa they had it wrapped and I couldn't see the edges. from what I could see the spa looked to be in good shape. they said they were refurbishing it and would paint it to match my house, so I agreed to buy it and took them the paint. they delivered it on June 5th and it looked really nice until I got close and I saw that the top all along the edge was cracked looking. they told me that they had sealed it and they assured me it would be fine. I had paid them $9995.00 and I was a little disappointed, but the transaction was done. They had to order me a cover, and it took Forever to get arriving on October 2nd. on June 26th they came out because the spa was leaking. They said they couldn't find the leak but to keep an eye on it. I had a cement pad put in to sit the spa on when it was delivered and I could tell that the spa was leaking from the drop in the water level plus I could see the concreate was wet even during very warm weather with no use of the spa. when they came out to deliver the cover, I showed them the concreate and the leak, they said that the leak must be in the very middle of the tub and to keep an eye on it. They have been out to my house 4 times total including setting it up to adjust the cover lifters and install cover, they have never addressed the leak. They just keep telling me to keep an eye on it . The tub also has bubbles on the swim end at the bottom. that research tells, me is delamination. I haven't even mentioned that to them as they are non-responsive at this point. They have waited me out because now May 2026 the warranty is over. In November of 2025 my boyfriend called them to go out to fix his spa. They went and looked at it and said they would order the part. 2 months later in February 2026 They were called and replied with , oh I guess we missed that. we will order it and let you know. it's now 6 months later and no response. I won't ever recommend this company. In fact yesterday a friend posted on face book if anyone knew a good spa company and I responded with " dont use Accent spas"

We purchased a new hot tub lid that fell apart in less than 2 years when our last hot tub lid…read more lasted 9 years. We took the "Sunbrella" fabric cover in to be replaced on August 14,, 2024. We have left several messages including a message left yesterday, December 7. 2024, which is a Saturday. We have not been called back. We have been told that our warranty cover is "supposedly to be shipped back with the next order coming from their hot tub lid vendor. Our hot tub styrofoam lid is filling up with water because the foam is no longer connected by the fabric cover. Our water in our hot tub is not staying clean because rain water & debris are getting in This is absolutely unexceptionable customer service I don't like having to resort to complaining on a public forum but we have communicated multiple times with no resolution. Reporting to the Better Business Bureau is our next step

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

Tim has done two jobs for us: replaced our pump, and on another occasion he pressure tested our…read moresystem. He's great! He squeezed us into his busy schedule as he was returning to town. He's number 1!

Very competent. He came out to replace our pump during Christmas week. Knowledgeable and fair…read more We thought we had to replace the whole pump. The new pumps are very expensive. We ended up only replacing the motor which was less than 1/4 the price of a new pump. I highly recommend Tim because he is fair and reliable.

My parents purchased and was delivered a Hot Springs Spa from these folks in July 2025. They are…read morestill waiting for these clowns to come back and do their final inspection so they can use it!! 2 months and waiting. My mother 75±± has been calling them regularly and they have been giving her the run around. Stay away!

We have a 25+ year-old Hot Springs tub that needed some water treatments to bring it up to snuff…read more We were assisted by Gavin, who knows his stuff! He gave us great advice on how to keep our tub running well, even at its age! Thanks, Gavin!

A long time ago before visiting Water Pros I visited other places and search for a company to test…read morewater and tell me what to add how to add and when to add my chemicals. When I showed up to Water Pros I was shocked at the amazing displays and just the overall organized and well kept place. But they truly won my business for years to come after, I was helped out by Rhonda. She has the most professional and caring attitude. I love going to water pros for any of my pool needs. Will be a costumer for life.

We had our pool replastered in September and they were very helpful in giving me a script to follow…read morefor sweeping, chemicals, etc. in the first critical several weeks. Rhonda is very knowledgeable and confident in her advice and assistance. She convinced me to switch to liquid chlorine, which I now know is 100 percent the right thing to do. I have no hesitation in recommending Water Pros.

The folks at Cool Pool always say hello or hello, be right with you, if they're on the phone are…read morealready helping someone. They always help me find what I need and offer to carry to my vehicle when it's a heavy or big itemmm

We went in looking to see if the sell robotic pool vacuums because ours had died. The girl at the…read morecounter became annoyed when I said I was hoping they could recommend one. They couldn't. I asked about a specific brand and she said "you mean (another brand)? I so noc and repeated the brand. She looked confused so I said " have you heard of that brand before?" The acted offended and said "of course I can" in a snotty voice. She went to a computer and then yelled out "we don't carry that brand." I thanked her and she was so incredibly rude with her response. I was shocked. A simple "we don't really deal with robotic vacuums" would have been sufficient.

Lisa and Rene are thorough and competent. They go the extra mile for their customers. They are…read moregood value and affordable.

From the owner: Get every pool service you could want, from cleaning and restoration to construction and…read moreinspection. You can get an award-winning designer to work in your backyard. To top it all off, you can get a warranty for your pool. Get an award-winning pool designed by Rogue Valley Pools. We offer complete design and construction. We are an authorized dealer and we sell at wholesale prices. For all your supplies from water testing, to chemicals and equipment. Already have pool equipment and pumps? We do repairs. Call us for more information on our pump repair and testing equipment. We have everything you need to treat your pool right - and at competitive prices too. From constructing a new pool to restoring your current one, you can always count on our professionals to give you the dedicated service you deserve. Check out our photo gallery for examples of our superlative pool restoration and construction work. From removing stains to masonry work, our professionals will have your in-ground pool looking spectacular again. We can also do additional repairs to your pool. You can get your pool redesigned. If you don't have one yet, you can get the entire area for your swimming pool designed and constructed. We build it to match your desires. You can get an exotic or tranquil look to your backyard today.

Ken was very prompt and professional. Worked through some challenging moments on our hot tub…read morerepair. Did a great job for us. Highly recommended.

This is my "go to" pool & spa company, as I really appreciate the service I get. Very professional…read moreand timely. I've had Luke (the owner) service my spa for the last 6 years and I've been super happy every time he's here. He is very knowledgeable about the pool and spa sector and has a passion for getting things done right. I highly recommend Rogue Pool. I've tried other spa/pool companies in the Rogue Valley with mixed results. One business I used would let me down by not keeping me in their schedule. Rogue Pool on the other hand has never let me down. In addition to great service, Luke has all the latest equipment to get the job done fast and perfectly. He also will make any necessary repairs without having to call in a sun contractor. He fixed a leaking spa pipe for me recently and got everything back into place without any issues. Truth...