Tom and Cody are very helpful and friendly. If they don't have what you need in stock, they can get…read moreit for you quickly. Their advice helping your pool is very helpful! Highly recommend this business!

OMG!!! I have been calling EVERY pool service company in Grants Pass to try and get help with our…read morepool and not one single person has 1) answered their phone or 2) called me back after I've left a message. I finally found Paradise's #, he answered on the first ring and he is going to loan me his pump to get started! Why is this place not on Google's front page when searching for pool service in Grants Pass? It should be the ONLY one!

Rod came up and repaired my hot tub quickly and at a reasonable price. His travels were also out of…read morehis usual area of service.

Rod was absolutely amazing We purchased a home with a spa…read morewhich was having issues. He had it figured out in minutes. Fixed 2 leaks, replaced the breaker, changed 2 gaskets & did a complete inspection. We definitely will use him again & would highly recommend. He came out on a Sunday & it was greatly appreciated.

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

Ken was very prompt and professional. Worked through some challenging moments on our hot tub…read morerepair. Did a great job for us. Highly recommended.

This is my "go to" pool & spa company, as I really appreciate the service I get. Very professional…read moreand timely. I've had Luke (the owner) service my spa for the last 6 years and I've been super happy every time he's here. He is very knowledgeable about the pool and spa sector and has a passion for getting things done right. I highly recommend Rogue Pool. I've tried other spa/pool companies in the Rogue Valley with mixed results. One business I used would let me down by not keeping me in their schedule. Rogue Pool on the other hand has never let me down. In addition to great service, Luke has all the latest equipment to get the job done fast and perfectly. He also will make any necessary repairs without having to call in a sun contractor. He fixed a leaking spa pipe for me recently and got everything back into place without any issues. Truth...

They don't honor their warranty, return calls or fix faulty equipment they installed.read more

We discovered a mysterious water leak somewhere between the homeowner's valve at the meter and the…read morehouse. No signs of water, just the meter showing a loss of about a gallon a minute. Plumbers couldn't find where the leak was, nor could another outfit that used sound equipment to try to find it. American Leak detection came out a few days before they said they could. They found the source of the leak within a half hour in a pipe junction buried in the front yard. Their patented technology and experience turned out to be the right tool for the job.

Checked their contractor's license and the status (as of today 12/19/2022) is listed as "inactive"…read more This would automatically void their liability insurance, if they had any. The state contractor's board lists their liability insurance as "none". (No work comp, either).

Ozzy and his crew were great. Hard workers who persevered through the near-100 degree heat,…read moreespecially during the early stages of removing the old plaster. Ozzy always seemed to answer his phone on the second or third ring and kept us in the loop on the progress. We got a very reasonable price and are very happy with the results.

OC Pool had quite a challenge replacing broken fiberglass steps that were imbedded into the plaster…read moreof our clubhouse's pool. His bid was extremely reasonable, and he was always prompt at the appointed times of arrival. His expertise showed in the completion of the project, and would highly recommend his business.

This company has been nothing but problematic from the very beginning. Their only goal was to sell…read moreus the most expensive hot tub they could talk us into. They did no site check prior to installation (resulting in a 6-week delay to get the hot tub). They did not inform us of the electrical work that would need to be done (which was 1/2 the price of the hot tub). They have no concept of customer service and are almost impossible to reach by phone or any other way. They back out of their warranties with excuses. DO NOT USE THIS COMPANY FOR ANYTHING!!!!!!!

Jason came out and attached our spa cover shelf. He was very friendly and respectful. He finished…read morequickly and made sure I knew how to use it before he left. He also asked if we needed any supplies while he was there.