After the hurricane(s) our hot tub no longer powered up. After looking around for hot tub repair…read moreservices, I found DutchCraft Services. In one trip, Ben diagnosed the problem and made the repair. Fast forward to the present, when we came back from a trip, I noticed that although the water was heating, it was nowhere near the higher temperature range. I tried to troubleshoot it myself, then gave up and gave Ben a call. On the phone, he was able to figure out the likely cause and told me to try out his solution. Lo and behold, it worked! Friendly, super knowledgeable, fair pricing, and efficient, the type of business anyone should strive for. Thank you so much Ben, you've won us over as a customer for life.

NEVER AGAIN! Called Ben to repair leaking jets in hot tub. When he arrived stayed for approximately…read more20 mins and then left due to a 5 minute cloudburst. Nothing was fixed but the entire wall exposing the motor was left on the ground broken into several pieces. It would be 4 weeks before he returned leaving the motor and broken wall exposed to the elements. Ben claimed he was "out of town" during this time~right in the middle of this job! Before he returned he contacted us and asked if he "accidentally" left the new jets inside the hot tub and asked if we could check. Sure enough they were there. This meant that during his entire first visit he removed 10 screws from the wall and left them on the ground with the now broken wall. We were quoted a price of $450. He returned and said he replaced the jets and left the broken wall stating that now that he had to repair the wall that he broke he would have to return and charge for additional materials. 2 days later we filled the hot tub to discover the jets still leaking. Upon his return he claimed that other jets were now leaking and we would be better off replacing the hot tub in its entirety. He then instructed us on how WE could repair the wall of the hot tub that HE broke. In a nutshell~it took Ben 6 weeks to attempt to repair service on our hot tub and all he did successfully was break the wall of our hot tub. He was not able to repair anything and suddenly the quote rose to $500. This of course was in addition to the $125 service charge that he was originally paid. Stay away from this company completely! One star is not low enough. Considering going to the Better Business Bureau and requesting a refund for work that was not completed and and unrepaired damages that he himself caused.

I'm very pleased with the customer service and recommendations ive received at the store to help…read moremy pool function better. The sales people are particularly helpful - looking at you, Skyler . I ask a lot of questions and she was very patient with me.

Shout out to Tosha for her help with our pool. Her knowledge of pools is AWESOME but her attitude…read moreis even better! "Experience is not expensive but priceless" . Thank you Janie

This store is always bright and cheerful, and so is the staff!…read more I always get great help and advice here and manager Suzy always makes sure we get the best possible prices, while keeping our pool in tip-top condition. This store deserves a better overall review than it's gotten. This is the store where future Leslie's managers get their training! I highly recommend Leslie's of Palm Harbor! It's a fun place to shop!

God awful. Dan is not nice. Kids looking at balls and playing a bit. Dan got all Sargent Schultz…read moreon them. Don't they want the kids to love the toy and get parents to buy it? Puzzling! Today the employee told me I had the wrong chemicals for my vinyl pool. Problem is I don't have a vinyl pool! He had me in the previous customers screen! Duh! They sent a service person (since was fired) sold me a new heater, pump and salt system. They didn't come the day they were supposed to and I waited until 1pm and called them. That's when they told me it was a Tuesday installation and the schedule changed. Follow up service person let cat out of the bag that all we really needed to get our system running again was a new filter. Apparently the filter was blocked and stopped the whole system up. It was an easy sell for service guy as I didn't know the difference. Ouch! Now we have a beautiful new system that we don't know how to use! Absolutely stinks to spend nearly 6 grand on a system you didn't have to get yet and not know how to use it. Called management (Suzie). Oh god, she seemed apologetic but did nothing for us. Called corporate and you guessed it, no action. I did get a call but all defensive. In sum, 1- rude employees 2- lied about diagnosis to upsell 3- system hard to use 4- corporate and management did nothing to right the wrong. Go elsewhere! Fast!

Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

John and his crew were awesome. John was so reasonable, a problem solver and was always willing to…read moretalk to other contractors regarding our pool liner replacement. The liner replacement was so quick and made such a huge difference. We've had our new liner for a few months now and we have had no issues. Thanks for the awesome service!

There is nothing negative that can be said about my experience with John, his crew, and the level…read moreof service. John was very punctual to both of our meetings and played a fundamental role in the final decision which I appreciate. The day of delivery and installation was as scheduled and both of the technicians how came to do the installation were very professional, kept the surrounding area clean and paid attention to every detail that guaranteed a perfect installation. There is nothing negative that I can find to say about them. Made this man very happy!!!!! Thank you to John and his technicians Mike R

Zach was a huge help today! I really appreciate him taking the time to help me and offer…read moreconvenient options with honesty. Very much appreciated!!

A couple of weeks ago I signed up for the home pool service that included testing the water and…read morecleaning the pool, weekly, for $100 per month. I didn't think I needed to ask a lot of questions - pretty basic, test the water, clean the pool (I told them cleaning wasn't necessary since I use a robotic system). I had been using an automatic water tester that I didn't like (didn't include all the normal tests), tried test trips (low accuracy), tried the chemical kit that was delivered with the pool (not much better than test strips), and taking samples to Leslie or Pinch A Penny. Both of those companies ran very detailed tests. But I thought a weekly test conducted by Pinch A Penny would be more convenient so I signed up. First week someone comes by, tests the water using a portable chemical test (fill the vials with water, drop a solution in, shake, look a the colors against a chart) made adjustments to the salt chlorination unit. Shake the chemical vials seemed a bit strange but I didn't say anything. After 3 weeks, this morning I tried to get into Pinch A Penny website and see my weekly test reports - not at all successful. Went to their store this morning and asked to seem my results over the past 3 weeks. Not in the system, so I manager (?) came out to help. He said the results are "in the back" and asked for my address, phone number and name. Comes back with "you're ph was....." and nothing else. I asked how I can see my results. Basically, you can't - at least not electronically through their portal. You can see the ones where they tested water you brought to the store. They don't have a way to enter them into the system. They also don't email you a weekly report, etc. You also don't get any indication they came to your house, like a sticker on your door. Is this important? YES IT IS. In the first visit they used one of those fill the vials and shake test unit, not a portal device similar to what they have in the store. Warning bells went off. That caused explore testing units. Leslie has a home unit, just like the one they use in the store that you can subscribe to for $50 a month, photo below. It gives you the same results, actions to take, formatted and printable just like what they give you in the store. I used it 5 times over the past couple of weeks. The reports show I wasn't getting any benefit from Pinch A Penny testing at my house. And I mean no benefit at all that I could determine. That's why I wanted to see reports. Consider all of your options before signing up for this.

Sarah has great follow-up on calls for repair - I appreciate the timely communication!read more

We shopped around and chose Spa Manufacturers for our Swim Spa. Their longevity in business, wide…read moreselection, competetive pricing, quality in facility construction, sales professionalism and above and beyond service sets them apart. The delivery was done by well experienced Enrico and Sergio, on time as promised, who maneuvered between homes to place the tub ever so gently on the pavers/patio. They assisted with set up instructions before moving on. I followed the enclosed booklet and online videos to fill, bleed and start the chemicals. I called and emailed the( Bobby, Karla)and rest of the team many times with questions that were promptly answered. I had one minor lighting issue and Jeff was sent to service the problem. He was a wealth of information and found an additional problem I didn't even know existed. Everything to date is been working great and looking forward to years of workouts and fun use. Enjoy!

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

We've been using Clearwater Pool and Patio for regular pool service and it has made a big…read moredifference. Keeping a pool clean and balanced every week takes more time than most people expect, so having someone dependable handle it has been really helpful. They show up consistently, keep the pool looking great, and make sure the chemicals stay balanced so the water stays clear. A couple of times they also pointed out small equipment issues early, which helped us fix them before they became bigger problems. What we appreciate most is that they're easy to communicate with and straightforward about what the pool needs and what it doesn't. No pressure, just honest service. If you're in the Clearwater area and need someone to maintain your pool or check your equipment, Clearwater Pool and Patio has been a solid company to work with. It's nice knowing the pool is always clean and ready to use.

Permanently closed down. I had my pool resurfaced by these people. The guy they sent to do the job…read morewas obviously not supervised and not reviewed for final release! Then I find out he was 'released.' I talked with staff and they became the middle man for management. They were working on a pool vac and gave me an option to add vacuuming to my service TWO WEEKS BEFORE THEY DISAPPEARED INTO THE NIGHT! Then they notify me by letter they terminated the company! GOOD!

4-20-23 Fred from sylvania, Ohio…read more I received my hot tub cover today. They did a wonderful job . it is awesome. I highly recommend this company to anybody that needs a hot tub cover. I'm very, very, very happy customer and I will definitely order again in the future when I need to.

I ordered a spa cover from this company. I don't believe that they ever sent anything out. I was…read moregiven a delivery date of 7/15 instead of the end of June. I ordered the cover on 6/1. I did get a lot of lame excuses from the company. Bottom line, once August came about, it was time to dispute the charge with my cc company I also read reviews about this company on other websites. All 1 star. It's ashame that the rating companies don't offer negative stars. Conclusion, this company should not be in business They are a total scam