Collin did a fantastic job. I have worked with All Comfort Services for many years and have always received great service

I have used All Comfort over the years. Plumbing, electrical, AC and Heating. This year I needed to replace outdoor faucets after 20 years. The quality of the faucets and work was great. They were in out in no time and used a great product. I have always gotten great work over the years read more

I was new to Madison last year and so went with All Comfort because the previous owner had used them. Big mistake. My first indication that they were sleazy was when they wanted to charge me $500 to install a new kitchen faucet (the going rate is about $200). More seriously, a drainage pipe from the upstairs toilet broke, spilling nasty stuff into my dining room. I called All Comfort and they fixed the pipe for several thousand dollars. A few months later the toilet got blocked and I called a different plumber. They showed me that the pipes leading to and from the toilet were not up to code, and the one over the dining room actually didn't belong there at all. They pointed out that All Comfort SHOULD have informed me of the code violations so that I could have had them fixed. Instead,they just pocketed my money and left me with an ongoing problem. Stay away from these dishonest scoundrels. read more

My boiler wasn't working properly. Technician came out and determined pretty quickly it was the electrical going to the water pump. He scrolled around for five minutes and came up with a flat rate of 1364.00 + 149 trip charge. Didn't have the part and when it came it didn't work. Had to get another delivered. Called the service manager about cost They do not separate materials and labor charge. Just a magic flat rate. He was here about 3 hrs part of that having to wait for the part twice. From what I can determine the part is somewhere between 75-100 $. Total job cost should be between 500 to 750. BTW it's not fixed. My blower has been going on and off every 2 minutes. Took over an hour to go from 62 degrees to 68. IMO there is only one reason you don't state a hourly labor charge. There is no accountability. Steer clear. I've never felt so robbed in my life. read more

I came home one evening to find a dripping through the vent in my downstairs bathroom and the ceiling around it was getting saturated. I called All Comfort and was told the dispatch fee would be $150 with an additional $250 for the after hours fee. The plumber arrived within two hours. He had to cut away a section of the drywall in order to diagnose the problem. The charge to cut the drywall was $150. Then he found a pinhole in a piece of copper piping. He said it would be $500 to fix it. I felt like I really had no options, so I agreed. For $500 I figured he would have to do some major cutting, welding, soldering. Nope! He cut out a 3 inch section of the pipe and replaced it with a piece with fittings that he just had to slip into place. It took him a maximum of 10 minutes. For $500!! When finished, he made very little attempt to clean up after himself. He did take away the big chunks of drywall, but left all kinds of small pieces and drywall dust in the shower. He also tracked in quite a bit of mud and snow which he really didn't attempt to clean up. All in all he was here for approximately 30 minutes. The total cost was over $1100. Next time I need plumbing services, I will look elsewhere. read more

BEWARE THE COST!!!! $158 service call, then another $150 for a 5' piece of wire to fix problem. A 15 minute job cost over $300. A bit of a price gouge. Service guy was nice and made sure everything was running before he left( probably never will be seeing them again) read more

Have you ever had a relative, that you really liked, that you could call when you needed help with something? The whole team at ACS makes sure you get the help you need. Collin in paticular has been that guy for us. Friendly, competent, on time and knows his stuff. read more

Overpriced mediocre work. They don't service, they SELL. Be prepared for a sales call and for unexpected fees.

Had a really bad experience with All Comfort yesterday. We had an exterior pipe split over the winter. They come out and quoted what seemed like a really high price to repair it, but I went ahead because I didn't understand the nature of the job (I'm not a plumber). So you can imagine my surprise when the tech was done in an hour, and I ended up paying at least $800 for the hour for his time . Before posting this review I called All Comfort to give them a chance to explain and potentially change the charge, and also to get a breakout of exactly what the materials cost. They indicated "we aren't a time and materials shop", "our pricing is transparent", "we deliver outstanding work", "we charge by the job", etc. They wouldn't provide me the materials cost. So much for 'transparency' . It's disappointing to get gouged this badly by a local company. All Comfort is very focused on managing (manipulating, really) their on-line reviews. I was contacted by them within an hour of posting a two-star Google review (since changed to a one-star). I wish they would just do the right thing, and let the reviews take care of themselves. I'd encourage potential customers to research outside the curated review sites, such as the link below. https://www.reddit.com/r/madisonwi/comments/17rdc76/are_there_any_honest_hvac_companies_in_madison/ https://www.reddit.com/r/madisonwi/comments/km52h/for_those_of_you_who_need_any_heating_or_ac_work/ read more

We had a problem with a water softener that All Comfort had installed a year and a half previously., we did not own the home then. Turns out the manufacturer of that water softener had gone out of business. The warranty was still in effect but I felt uncomfortable using it because once I did I would not have any warranty on the repairs and I didn't want to through good money after bad. All Comfort worked with me to get me a new water softener installed at a reasonable rate, not cheap but acceptable. They were pleasant to work with and got the problem handled in a timely fashion. Loved the plumber that they sent out. He educated me on how to properly take care of my water softener, this was important as I had never used one before. Overall we are pleased. read more

Installed two ductless "mini splits". Billy did an excellent job of explaining and mapping out project. Installation was done promptly and efficiently by HVAC folks and electrician. Excellent communication by everyone in the company. read more

The entire process was smooth. Sales was prompt, , accommodating, no pressure, helpful and informative thanks Billy. Installation team, Jesse S. and Dylan were on time, pleasant, professional, The install was neat and clean-up complete. Communication by All Comfort Service pre and post install was great. read more

Don't join their Comfort Club. I was promised four services in the first year of their Comfort Club--a furnace inspection, AC inspection, electrical and plumbing inspections. I was also told they would reach out to me to schedule those services. Never happened. I had to reach out each time. So I decided to cancel my Club membership today when I called to schedule the furnace inspection. Was told that as soon as I cancelled, I'd be charged for the furnace inspection. So basically I made 12 payments to All Comfort for a total over $360 and they won't do the furnace inspection for free. Am done doing business with them. read more

My air conditioning stopped working (of course in August when it's 85 degrees outside). Jesse came out within 10 minutes of my call. He was able to fix the problem quickly. read more

Price gouging. I paid $1227.71 for a gas valve replacement on my water heater, and felt ripped off at the time. I later realized our realtor had purchased a homeowners insurance policy (UHP). UHP told us they could have completed the job for $329. Even assuming the insurer underpriced it, the difference is outrageous. I called the company and they said that's their standard charge. Not sure why anyone would use All Comfort, but if you do, might want to compare trip charges between providers. All Comfort's is high and once you get them in your home you feel stuck. read more

Our technician was Anthony Hamilton and he was amazing! Very professional and kind. He found something that we didn't even know was an issue and it would have caused us a ton of damage had he not found it and fixed it for us! He seemed very genuine and trustworthy, we would request him as our technician every time if possible. Great experience with all comfort services and Anthony as our technician. read more

I called at 7 pm on a Tuesday evening and left a message as it was a non-emergency. I was contacted first thing the n cut morning with service available the same day. Our technician, Deven was excellent. He texted 20 minutes prior to arrival, provided up front pricing, was knowledgeable and very friendly. Service was done quickly and professionally and the pricing was fair and transparent. I would highly recommend this company. read more

I previously left a negative review but the manager responded and explained the mix up and apologized. Things go wrong sometimes but if they're willing to fix it it makes all the difference. I even decided to have them do the work after receiving a fair bid for the job. read more

We had a new furnace and heat pump installed recently and the guys were on time, professional, very personable and cleaned up upon completion of the job. They completed the install without any delays while keeping me informed of their progress. I would highly recommend All Comfort! read more

My wife and I recently hired All Comfort Services to install a new high efficiency furnace and heat pump. The process was super smooth, and we highly recommend them. We first met with Billy Thompson to discuss options and pricing. He is super friendly and very easy to meet with. He also responded very quickly to our emails asking questions about which system would be best for us. Billy also helped us with getting everything processed for state and federal rebates. The two gentlemen who installed the heat pump were fantastic. The main installer was Jesse Scott. He was awesome! He communicated clearly with us about what needed to be done, and he worked efficiently. He also did a great job walking us through the system once it was installed. We also worked with Zach Littel on some electrical wiring that was needed for the heat pump, and he did a great job and was very easy to deal with. We're loving our furnace and heat pump, and we are thrilled with how simple All Comfort Services made the process. read more

The handle on the kitchen sink water faucet broke completely off, leaving a steady trickle of water. Anthony made it a point to make our problem his first visit of the morning, after dropping his girls off at school. He installed a state-of-the-art replacement and tidied the sink in just a few minutes. We were very grateful to have an essential service back in time to make lunch. read more

All Comfort came within a few hours of when I first called and I appreciated that. The plumber was a Master plumber so I figured he knew what he was doing. He worked less than 1 hour and, due to upfront pricing, they charged me $934! When I agreed to that price, I thought it was a big job and would take 2-3 hours. He was done in 30 minutes and had to wait a few minutes for the city to turn the water back on. I was ripped off. read more

I asked All Comfort Services to check my older air conditioning system. It is working fine, but I just like to do preventative maintenance to ensure it will work when I need it to. David came out and checked everything. He found a capacitor that had stopped working, possibly stressing the AC motor. He replaced it and recommended cleaning the air vents. He showed me how to do this. Very easy! I would recommend David from All Comfort. He is very knowledgeable. read more

Collin did above and beyond cleaning out a plugged kitchen drain with galvanized steel pipes in a house that was over 55 years old. It was challenging as equipment broke and new problems became known while fixing the problem. He had great communication skills and the bill was very reasonable after all the work. As things became challenging he asked for help from another team member and they worked to get it done! I highly recommend the A1 Comfort Team! read more

I spent about $2K with All Comfort on a hot tub electrical connection job and a 1" water pipe for an irrigation system. I had a 3rd appointment for electrical to get an EV charger in my garage as well as expand some outlets in there. I booked the appointment at the end of June. The first appointment was for the end of July. The day of the appointment they cancelled due to a technician having a heart attack (or bypass they told me in a different call) and other technicians having COVID. So we rescheduled for the middle of August. On the day of the rescheduled appointment (which was today), they called me and said nobody would be showing up. This was towards the end of my appointment window. She then advised that the soonest they could reschedule was October, or 7 weeks out. She indicated that they wouldn't cancel other customer jobs for me and I, essentially, had to go to the back of queue. She further indicated that the reason why they were so backlogged was because they only had one supervising journeyman electrician and that the apprentices weren't working up to their expectations in terms of speed and capabilities. "They physically aren't capable of handling your job." I'm just adding a few outlets. The journeyman was committed to MG&E and even though those requests were booked after me, it doesn't matter. The little guy loses and MG&E gets whatever they want. So basically they overbooked and since MG&E is more important, the soonest reschedule I could get is 4 months after I originally called. I didn't even get an apology. She often wouldn't let me speak without her interrupting me. Illnesses happen, I get that. That's why I was very understanding of the first no show. For the second no show, they've known their staffing levels, capabilities and commitments for weeks. They knew they couldn't complete my job. Instead of giving me notice, they just no showed and then argued with me about why they're not going to fit me in in front of customers who booked after me. I simply had to go to the end of the queue. TL;DR - they no showed on me twice for electrical work despite my significant expenditures on them earlier in the summer. Wouldn't adjust their schedules to fit me in. And argued and interrupted me despite them not cancelling until my appointment window was already done. read more

In the past they've been fine (even helpful) , but this time we got nailed with a $340 bill for snaking out a toilet -- it took 8 minutes.

Not at all happy with how things worked out with All-Comfort. My toilet had problems & I had three different visits but they couldn't get it right. Finally told me I needed a new one. The visits + new toilet cost some real money. read more

I just had All Comfort Services remove my old tub surround and replace it with a whirlpool tub and tile. There was a hiccup with the tub getting back-ordered, but, Gary, the plumber, and their tiler were on site early on the Saturday morning before Easter to make sure the job was done. Amazing service. I have used All Comfort now for electrical and HVAC on a kitchen remodel, and now for my bathroom remodel. I cannot say enough good about them. read more

All Comfort Services - Plumbing Near Me - Madison, Wisconsin

All Comfort Services has been our go-to HVAC service company for at least 4 years now. They have fixed two AC units for us at two places and have done a great job servicing our furnaces as well. Three troubleshooting events really stick out in my mind... Chipmunks chewing through outdoor AC thermostat lines... smart home thermostat with insufficient power... recently identifying a defective gas meter (that the utility company confirmed and fixed). The only thing keeping me from making this a 5 star review is they are a bit pricey: their on call fee and diagnostic fee is calculated separately and a quick call is not cheap. But the money is well worth it when their knowledgeable team arrives quickly, on time, and gets the situation fixed asap. New feature! They now text and email a photo and the name of the tech making the service call. Great security feature and makes you feel more connected to their team. Will continue to recommend them to family/friends. read more

I had a clogged drain and Rich and Thor from All Comfort Services quickly came and helped me with this issue. They were professional and patient with all of my questions as I translated everything to the home owners. I had called 17 other plumbing services and All Comfort Services were the only ones available to come by that day. I will be calling for any future needs. read more

Pros: * As far as I know competent * Could book soon, others were not taking new clients Cons: * Expensive as hell, hundo to look at boiler very briefly, then quoted 800 to fix part, with additional upsells for more. Suggested replacing entire unit. It should have decades more life in it. Got a second opinion from E&W and it was ONE FIFTH THE PRICE and work was done within an hour of looking at it. read more

excellent service by joel--very informd and explained all work done. very happy with 2 recent experiences i have had with all comfort! also love the notice who they send to do the work which helps from a safety standpoint! highly recommed to all in the madison wi area! a very satisfied customer. johnny v read more

Very frustrated about my experience with All comfort and won't recommend it to anyone that I know. My fiancé called them and she was told that it costs $96 for a technician to come and diagnose why our AC stopped working and based on that number we chose them. When the technician came and after he finished his diagnosis, he told us that we have to pay $150 additional diagnosis fees that he didn't tell us about before. We decided to pay and complain later and not to proceed with any fix because we couldn't trust to do any further work with All comfort at that point. My fiancé call to complain ,spoke with Cameron and he clarified that the technician failed to let us know what the diagnosis effort will cost before starting it and letting us know that the $96 is just a dispatch fee!! We asked for a refund for the $150 and pay the $96 because that what we agreed on for their service. He refused to refund the 150$ and offered to refund the $96 instead !! I didn't agree on that resolution simply because I won't pay any extra money for the company's mistake. I will update this review as the situation goes. read more

After convincing us to switch our service to this summer, with the promise that any call, 24/7/365 would all receive the same rate, they came last week to fix a furnace mid-week. Clearly, they didn't fix it, because we have returned from our weekend away and the house is freezing. I called the tech and the rate is more than double. That is the opposite of everything they have promised. I'm extremely disappointed in this company. read more

Comfort Services quoted me a $1000 to change a circuit board in my furnace (its a c.a $150 part and 20-30 min labour). The technician that came out also gave me a quote for a furnace replacement for $4000, he then charged me a $100 dollar fee for just showing up and left. In contrast to this Warren Heating & Air Conditioning charged nothing to come and inspect my furnace, they quoted me $400 to replace the circuit board and inspect the rest of furnace (if I wanted to repair). They quoted me $1900 to replace the furnace. They showed up 8:00 the morning after and replaced my furnace in 3 hours. (great job Warren!) I am sure that All Comfort is very capable of delivering quality work. Their prices just felt very high to me. read more

We had a home inspection done and there were issues with the furnace, namely rust staining and water pooling in the cabinet under the inducer motor. We requested the seller have this fixed before closing. He had ACS out to do the repairs and thought everything was fixed when he got the $400 bill. When I received the PIF invoice I noticed there were no notes about the source of water being repaired. Being 3 days before closing this was an issue. Note: I am a state energy assessor and I inspect hundreds of furnaces a year. My office is nearby so I stopped over to get the tech notes. The office staff including Daniel were great and got me everything I needed. The tech, Maurice, apparently did a tune up and then forgot to order a new ID motor. Long story short, they came back 3 more times to find the source of water and even though I could put my hand in a puddle of water in the furnace, we were told there was no water there. The techs are incompetent and negligible. Shortly after closing I had one of my regular contractors out to check things and he found condensate dripping from an exhaust manifold cover. Took him 20 minutes to fix and also removed the blower motor shipping bolt that nobody else noticed. While I appreciated the hard work of the office staff (hence the 2 stars), the techs are obviously not detail oriented and are grossly incompetent. I would never use All Comfort Services to work on my furnace again in the future. Note: I have a top of the line Lennox and was hoping to have them do yearly service as they're a preferred Lennox dealer. Pity. read more

We bought an expensive furnace from All Comfort 5 years ago. The furnace is under a 10 year warranty and died today. We called for service-it is a Sunday ( Valentines Day, yay!) - the repairman arrived a couple of hours later and could not verify whether we were still under warranty. My husband had to show him the paperwork and still the office could not verify the warranty. Why haven't they made their records digital so customers don't have to do twice the work to get serviced without being charged? The service guy is replacing the motherboard but still we will have to call on Monday to make sure they do not charge us for the parts. Update, they have been here for over an hour and a half (at overtime) and we are still waiting. Every half hour, I will take another star off. read more

I've used all comfort a few times in the past and had mostly good experiences. There was one bad experience, but my latest was excellent. I had siding work done on my house and the box connecting my AC to the house was damaged. The siders claimed they replaced it and it was fine. When I flipped the breaker to turn the AC back on a month later all my electricity went off and I couldn't get the main breaker to flip back over. I had to leave for work in 30 minutes and called All Comfort. They walked me through getting my main breaker back on in time for me to go to work. I scheduled a maintenance call for a few days later. Tom C then came out and fixed the problem in 20 minutes. I had an 8 to noon appointment window and he was at my house right at 8. He was friendly and explained what had happened to me which I really appreciate. I will be using them in the future. read more

Our experience with Alll Comfort services was a little rough online, but absolutely amazing in person. The online warnings: Their online scheduling system didnd't work for us. I submitted twice and heard nothing back, but once we called we were able to be scheduled. The only downside of this is that we probably could have been seen earlier had the online worked, which is annoying - but by no means a dealbreaker in using their services. I can't say enough good things about Chris S. We have a pretty high strung dog, and he took some extra time upon arriving to give our pup some treats and get to to know him before beginning the maintenance on our furnace. While this seems small, and is by no means in his contract, it made the whole experience about 100 times better for me as a homeowner. Because of the extra time Chris took, I didn't have to sit through our dog barking while Chris was working, and didn't have to corale our pup to keep him out of Chris's hair. Chris was efficient and very knowledgable. He answered all of my questions very thoroughly, and I left feeling comfortable with the status of my furnace. He also labeled important pieces of our home (electric and gas shut off) and checked our water heater. These didn't seem like things that were part of a "typical" inspection, and they were all highly appreciated to make sure we are prepared for anything in the cold winter months. We will for sure be calling All Comfort for any heating and cooling needs - they are awesome! read more

I rarely post or comment unless I feel that I have been taken advantage of. Now, I am an average consumer with a college education, however, I am not familiar with HVAC systems at all. So, I am posting this in the public to hopefully help other consumers to not fall for the "Spring Tune Up" Offer by All Comfort Services @ 5245 Voges Road Madison, WI 53718. In full transparency I am also posting copies of the quotes & receipts from the technician. Here: https://plus.google.com/u/0/111026625881803880071/posts/PKBhrxTNQs7 Scenario: - I found a special on Angieslist for $139 for a technician to come to my house for a spring AC Tune Up. - My system is 23 years old, and the furnace has been very well maintained works fine. - The technician was at my house for 45 minutes. 1. Replaced my furnace filter. 2. Put "Comfort Services" stickers all over my furnace (and removed the competitors) 3. I showed him how to turn on my thermostat (I have a nest) 4. Hooked up the gauges to the AC and ran the system 6. Stated that I have a very small amount of freon, and that it is cost prohibitive to find a leak ($435-$600, and recharge $161). 5. Recommended that I buy a new AC unit and furnace 6. Charged me $139. 7. Scheduled a Salesman to come to my house 2 business days later to sell me a new A/C & Furnace system for between $7,679 - $8,742. Since then, I have had 2 other HVAC companies visit me and make other recommendations and provide a complimentary "leak check" by loading in nitrogen and offering me some other options. Conclusion: I've decided to recharge the freon in my system through another HVAC company and they will come out in 2 months (free of charge) to test my pressure again. My honest opinion is that All Comfort Services uses their technicians to generate leads to replace full HVAC systems. In the future I will not be using All Comfort Services and taking my business somewhere else. read more