We had our annual furnace cleaning through R. A. Heating & Air Conditioning and received excellent service! When we called for service, we were able to schedule within a week. The technician arrived on time, very courteous and respectful of our home by wearing booties. He answered all our concerns while working thoroughly pulling the heat exchanger and inspecting it carefully. We feel at ease we will be warm when that huge cold front or snow arrives. The value of knowing this is a huge relief for an excellent price. We recommend you call them today. When air-conditioning season comes we will call for that service as well! read more

Only negative review I've ever given. Our condo association has been using R A for years. It's a money maker for them because there's no travel time. This year I was told that I couldn't request a time window, not even morning or afternoon but that they would contact me when I was the next for service. read more

We have used R.A Heating multiple times in the past. For both a planned purchase of furnace/ac and for a couple of emergencies. They are decently priced and the technicians always do a good job. Sometimes it takes a little longer to get a quote, but they are incredibly busy lately so I don't begrudge them that. read more

They fixed our motherboard on our furnace but it still wasn't fixed. Then they came out again and they couldn't find anything wrong. We had to hire a different company to come fix it and much cheaper fix. How ironic that they wanted to fix something more expensive. And now they are billing me for the trip when they couldn't find anything wrong. Do NOT call them. Highly recommend RG Heating in Waunakee as a better option. read more

We woke up on the coldest day of the season thus far to realize that our 22 year old furnace was no longer functioning properly. It was 58 degrees inside and no heat would blow. We were in a panic thinking that the whole thing would need replacing. We called RA Heating at 7:30 am and they had someone out same day between 12-2pm. After the service person arrived and checked it out, he called to let me know what he thought the problem was and to get permission to authorize purchase of parts. About an hour later he called to say that everything was fixed and functioning properly. By the time I got home from work, the house was warm again. Fast, courteous and cost-efficient, we would certainly use RA again. read more

Had to use this company because they are a preferred provider for UHP insurance. They came out twice and did not fix our furnace and said that the original install was faulty and that would have to be corrected as an out of pocket expense. Once that was taken care and the problem persisted they did not show up on time for the third visit and we told not to bother and we called someone else. The service guys were professional and courteous but when we called the office we got attitude. read more

Call for an estimate, and felt the person on the phone was very rude. I would not call them again, and would recommend calling them if you're looking for a quote! read more

Our old furnace gave in, so we requested this company to give us a quote to furnish and install a new furnace. It was done in December so it was quite cold outside. They did an excellent job and did it quickly in order to get us back to a warm home. We are very happy with this company and we highly recommend them. read more

**THIS IS A BIT LENGHTY BUT WORTH THE READ** I would never recommend R A Heating & Air Conditioning to anyone that wants to work with an honest and customer friendly company. I had an urgent situation with my furnace. I called their company because it was the last one to service the unit and explained the exact situation, not knowing if I needed a plumber to solve the issue or a heating and cooling company. The girl on the phone said they would come out and they would take care of that type of problem. The tech came out and was here long enough to take a look at the issue and said there is no way they could help me, it was a job for a plumber. He left and I called a plumber that could help. About a month later, I get a bill in the mail for almost 200.00! When I called with concern regarding the charges, the owner, Connie was justifying the charges, telling me that she still had to pay her employee wages to come out to my home and they have a mandatory trip charge, no matter what. I explained that if her employee who answered the phone would have been educated enough to know that my situation was one they could not help with, we would never have had to send someone out to my home in the first place. She finally agreed to drop the charges, after pleading with her that it wasn't right to charge me. She became augmentative and angry for calling her out and was telling me that I should be grateful that she was dropping the charges and I explained I was happy that she was doing that but, really it was the only thing an honest company would do. Even more shocking- I called the same company back, months later (not realizing It was the same company) to get a quote on a new furnace and Connie, the owner answered the phone, she asked me a few questions and said she would have to send someone to my house. She got my information and put me on hold, came back to the phone and said she recognized me as being the customer who called in months before and put her in her place and she was not going to send anyone out to service me or help me in getting a new furnace with her company. It's Unbelievable that an owner of a company would treat any customer that way, from the beginning she was rude and refusing to take ownership that her employee's working for her did not have proper knowledge to be taking calls and dispatching service workers. She never once apologized and was going to make me pay the full 200.00 for not even fixing my problem until I didn't back down and told her I was not going to pay for services not rendered. Connie clearly has no idea that her actions and words as a business owner are way out of line and company should be based on philosophy of CUSTOMERS FIRST, NOT MONEY FIRST. According to their website, they quote: " R.A. Heating is committed to meeting or exceeding your comfort needs. Our family of professional employees is dedicated to getting the job done right the first time and providing complete customer satisfaction." This is certainly not the way they operate or conduct business- I'm happy that went with another company for service, I was glad to pay someone else $4,000 to put in a brand new furnace!!! read more

We decided to replace both our air conditioner and furnace as they were our originals, 32 years old, and we are going to be selling the house within a year or so. After asking for a quote from the company who has serviced us all 32 years, we decided to get a second opinion. Ryan from RA came out to give us an estimate. He was knowledgeable, friendly, and was super quick to email the estimate, even going in on Thanksgiving to get it done (after telling him that was totally unnecessary)! In fact, he was SO quick we had to call our first company after not hearing back from them for 2 weeks to say we needed their price! They were identical products and RA Heating came in enough lower and were so responsive, we went with them. The two guys who came out, Jeremy and Kyle, were extremely professional, clean, respectful. It was an all-day job, but I felt completely fine about leaving them alone in the house for a short while as I ran an errand. They did such a fine job and I was so happy with them, I gave them Christmas cookies when they were done! Both furnace and air conditioner were under the 'Focus on Energy' program. However, a few weeks after installation, we got a letter from Focus saying our air conditioner did not qualify. We called RA Heating and the office manager, Barb, took care of the matter promptly, and we got our reimbursement from Focus shortly thereafter. I would highly recommend this company and plan to use them again with our new house in the future. read more

We had some trouble over the winter with our furnace and they tried to help over the phone as it was a Friday night and freezing. When the tech was at the house he took the time to explain how the system worked and why our problem was happening and even how to fix it ourselves in the future if we wished (this was a minor problem). Super responsive and helpful. They have earned our business for years to come for sure. read more

It went so well, I can't say it enough. This company is incredible. They were suggested by a friend and I am very impressed. They made great suggestions so we could properly zone heat our home. They are trustworthy, kind, knowledgeable and hard working. There were many questions we had and they took us through the entire process and made it easy for us. We are thankful to the entire team, from Julie to Ryan, Jeremy and everyone in between. They are the best and I would trust them to do exactly what you need at a fair price. Great team. read more

I started off with a different HVAC company when I moved to Madison, WI but quickly found them lacking and switched to R A Heating -- the difference was immediately and abundantly clear; they found and fixed serious mistakes made in the past and fully checked and cleaned my system, all for a reasonable price. When a mold disaster struck later, and there were some last minute scheduling changes, they promptly turned on a dime and handled their part of the process and then some, much to my great relief. It happened that the mold contaminated the furnace lining of my 20+ year old furnace, which was discovered during the mold remediation. Once again, R A Heating to the rescue with a prompt removal of the contaminated furnace and delivery and installation of a new furnace at a price I could find no more inexpensively -- and they recommended not replacing the A/C as there was nothing wrong with it. Lastly, and in this same timeframe, the boiler sprung two leaks and they arrived within an hour for emergency repairs and resoldering of the pipe joints and such -- again, all at a fair price. It has been quite the education in home ownership :) but R A Heating has patiently explained what and why things happened and how to prevent such in the future, provided their services and products at very competitive and affordable pricing and they had my back and held my hand at every turn through this series of crises. They provided an invaluable safety net which I cannot recommend more highly... read more

Poor communications and bad customer service! We had to call twice before getting a call back to set up an appointment for a furnace repair. The quoted price was very high but they were highly recommended so we approved it. The tech came out and said we needed a part. Since the unit was old, he said he would have to look for a replacement and let me know. We had the next appointment with them setup for a week later. The day of the second appointment we still had not heard if they had a replacement part or not. He shows up at 10 AM for the appointment with no part. Luckily, we were able to fix that part ourselves so he could continue with the rest of the work. By 4PM we still had not heard anything and I was at work so I didn't know if he was still working on it or not. Turns out he left at noon but nobody ever bothered to contact us with a status so we didn't know if we could use the furnace or not. When I called the office person to ask for the status, of course she didn't know. When I mentioned that it's customary for service people to give a status update she got very defensive and surly! Never apologized or seem to think this was a problem at all. Given their prices I expected much better service than this! Will never use these folks again. read more

Horrible customers service. It got toe the point where their people called me a liar I am glad I have witnesses that heard what happened and can attest that I called multiple time in regards to how they came to fix my heater and it didn't work 2 days later and when I called back a technician called me back saying unless I payed him he wasn't coming out . Now earlier today a lady calls saying we never called that the call with the technician did not happen and basically called me a liar . We had to buy a heater for the house since they never got back to me and I can show them the heater and also they want us to pay for something that NEVER worked . I will make sure people I know that have problems like this don't go to this company . This company needs to learn proper customer service . I've worked on this field before and I no matter what spoke to client like they did in this company . Horrible experience. read more

RA Heating recently replaced a my furnace. They took a look at my old furnace and gave me the reasons why it was working well (e.g. the gas jets were burning evenly and at the correct level). However, they said the furnace is 22 years old so parts are wearing out. There was absolutely no pressure to replace the furnace. I decided to replace the furnace and got a few bids. RA was competitive. RA installed the furnace and air conditioner and did a very good job. The sheet metal cuts and bends were neat. The wiring and tubing to the air conditioner was well done. The air conditioner pad was improved. RA said they would come back in the warmer weather and check the air conditioner for correct charging. In the Spring RA called and scheduled an appointment to fine tune the air conditioner. I could tell the RA employees liked working for the company and that they were well trained. I would go back to RA and I recommend RA to my family and friends. read more

Replaced an old furnace with a new one through RA Heating. Great communication, very educated employees, hard working and thoughtful. Highly recommend. read more

I have experienced exceptional service with R.A. Heating! From the customer service over the phone to the technicians in person, I couldn't be more pleased with this company. I love supporting local businesses and I appreciate that this is still a family run company with the level of service that can be hard to come by these days. It is clear they care about doing the job right and not just getting the job done. Definitely will continue to use them for my heating/ac needs! read more