Very Professional not a long wait time clean facility very kind and professional people very…read morefriendly.

I came here as a visitor, dropping a friend off. We went inside and a lady at a podium, directed us…read moreto a certain office. The lady in the certain office directed back up front. No clue to the exact "upfront office". Ended up in the wrong office, they directed us to the office directly in front of the very first lady at the podium who told us to go to the office in the back. I think that we are in the correct office! This office sends us back to the very first lady at the podium so that we can check in with her. Then they send her down stairs, I go along to wait in that waiting area. I get down stairs and the staff began to speaking rude to me as a visitor. I stood in front of the chair to see the directions they are going. ( I didn't move) They thought it was necessary for her to tell me that the room was fur patients only. I was responding by saying I'm just watching the directions. They other staff member was present and must have got offended by my response so she kicked me out of the waiting area and told me I had to leave the area. I asked, shall I go back to the room that we started in. Her nasty response was, just find a waiting room upstairs. The improvements needed for a pleasant visit would have been for the lady at the podium to take charge and ask questions so that she can do her job and direct people to the correct area. That would have prevented us from going to 3 different places. A staff member was blowing her nose the entire time I sat in the waiting room which was really disgusting. Om our exit, the lady at the podium did tell us to press "S" for street to leave the building. So I guess that makes up for the entrance..... NO! I wise not to come here again. Not even to drop someone off. I'll just stay in my car instead of parking in the valet. By the way, he was the only person to provide exceptional customer service!

I had an MRI at this location. The person at the front desk, Katrina, was very friendly and…read morehelpful. I was very stressed over getting injected with contrast, and she got in touch with my doctor to confirm my procedure. She went above and beyond in the service she provided. I felt really taken care of. And I saw how she maintained the facility and refilled the gowns in the changing area. These medical places are not fun, but I felt Katrina made my experience better. I can tell patients feel comforted and cared for by her hospitality with a great smile. Thanks!

I am extremely disappointed with the way I was treated this morning. I had appointment for…read moremammogram and ultrasound 6:40 am. at Flushing downtown. I accidentally mixed up my appointment date and thought it was today instead of tomorrow. Because of that mistake, I got up at 5:00 a.m. and rushed to the office, After arrived, I was told my appointment was tomorrow . But I am hoping they might allow me to wait in case there was an opening. Instead, I was immediately turned away without any consideration of the person of the greeting person of first floor. I had been waiting two months for this appointment. I understand that I made a mistake, but I don't understand why there was absolutely no flexibility or compassion. Many patients have to work and carefully arrange their schedules. Allowing me to wait would have been a simple act of kindness, especially so early in the morning when the office didn't appear to be busy. What makes this even more disappointing is that I've been a patient at this practice for over twenty years. I expected to be treated with a little more understanding and respect after being a loyal patient for so long. Unfortunately, this experience has completely changed my opinion of this office. I will be looking for a new healthcare provider.

Good thing first, the additional star in this review is for the customer service team on the…read morenon-billing hotline. They have been courteous and professional throughout this process, unlike the billing department. At first no one from the office informed me upfront that the same service--one I've self-paid for in the past at a cost more than 10 times less with other providers over three years--would cost this much. I've been a patient of Main Street Radiology for 4 years, and their service has always been excellent. However, this year's billing process has been an absolute nightmare. I have paid $1,100 and waited for their billing department to submit medical records to process the pending $800. Not only could they not locate my payment, but I also didn't receive an updated bill since August. Instead, they quietly updated the client portal without notifying me. Months later, I discovered that they moved the $800 balance to me on the portal--again, with no bill, no message, no notification. It has now been four months, and I am still waiting for a correct bill. Despite multiple promises, I haven't received a bill in the mail, any follow-up, or even a single reply to my email inquiries since December. When I spoke to their billing vendor, they blamed the holidays for the delays--a completely unprofessional and unacceptable excuse given how much time has passed. To make matters worse, they admitted during a call with my insurer that the original bill was incorrect. Yet, they still haven't provided the corrected statement they promised. Their communication has been wildly inconsistent--one day acknowledging the error, the next claiming the issue is "still pending," or even suggesting they might bill me later. This is despite the Explanation of Benefits (EOB) clearly stating that, the claim has already been paid under a different code, making their actions completely unjustifiable. No one from the actual office has reached out to resolve this issue, leaving me to deal with third-party vendors who lack the authority to take meaningful action. This lack of accountability, clear communication, and adherence to in-network contract obligations has made this an incredibly stressful and frustrating experience.

I brought my son to get an MRI last week. His doctor referred us to Main Street Radiology. I…read moreusually go to the one on Francis Lewis Blvd, but the Downtown Flushing location had earlier availability. Avoid downtown Flushing if you are driving whenever possible. It is overcrowded and the new traffic patterns where almost every road is either one way or no turns allowed... First impression was the parking lot was for employees only? I had to circle back and look for a parking lot. 2nd impression upon walking in was the waiting room ... I had flashbacks of being in the DMV. After a short wait, we went upstairs, got the MRI without any issues.

This is the best Radiology place i swear! Dr. Wang is very…read moreprofessional and kind, he'll explain to you everything you need to know before anything so no worries!!! Their bedside matter is impeccable! The rooms, waiting room and even Garage is Very clean! They have a free parking garage & This my favorite by far. Thank you!

I am a patient there, I don't have to wait long, take me in and out 1/2 hour for my exam, everybody…read moreare nice and helpful and the place is clean

Dr. Boddu and his team have truly given me the best care I have ever received from a medical…read moreoffice. During an incredibly stressful time, their compassion and support meant everything to me. His nurse even offered to watch my service animal so I could follow through with my surgery -- something I will never forget. I was diagnosed with a fistula and a brain aneurysm, and the entire experience has been overwhelming, but this team was with me every single step of the way. Speaking with them brings me a sense of calm and reassurance. They made me feel supported, understood, and never alone. This has been one of the hardest times of my life, and they have truly been my rock. The office is clean and well-run, communication is prompt, and the guidance they provided throughout everything was exceptional. Thank you to everyone on the team for your care, compassion, and support. It truly means more than words can express.

Be Prepared to wait... The doctor is knowledgeable with…read moredecent bedside manner. The problem is the man is rarely on time. I try to be patient being that he's a surgeon but any wait longer than 30 minutes is unacceptable. It shows a lack of respect and consideration to the patients' needs. I shouldn't need to take a day off for an appointment, nor, should i have to wait for upwards of an hour (going on two hours today, three hours last time). If this is how a doctor wants to practice than just do surgery and leave the consults and other appointments to someone else. Am getting an aneurysm waiting, it doesn't help that there's noise and a packed waiting room, why would you put people with migraines and pain in this position? Don't understand why doctors are so inconsiderate. NY Presbyterian is a good hospital but they need to realize EVERYONES' TIME MATTERS Not just their own, we don't work there and have things to do also. Respect people's time if you want your time to be respected.

Chantel is very nice and professional at the front desk…read more Jonathan the Radiology technician was also very professional ssional in the Bone Denisty testing area

I was having difficulty making an appointment online, so I called and was able to get an appt the…read morenext day. I arrived on site 10 min before my appt time and filled out the appropriate paper work. I didn't have my referral papers printed out (I had a copy on my phone) but was able to upload it to their portal they sent me via text. After all the initial paperwork was completed, I was sent to a waiting room. I waited less than 5 min and was brought in promptly for my appointment. There is a parking lot in front but when I went for my appointment early afternoon it was pretty packed - so depends on day/time of day and when you go if you'll get a spot.

On Feb 11, 2026 I had a chest X-ray in this facility, as a clearance requirement for a surgical…read moreprocedure. I'm disappointed with the report written by Dr. Tilman Koelsch. He could distinguish Brochiectasis, which was discovered a couple of years ago. But he missed a new condition, which was revealed on 3/08/26 in a Northwell lab sputum analysis: Moderate Klebsiella Pneumonaie. I don't think that this condition was developed after Feb 11, 2026. The Northwell's Clinic lung's doctor in North Hyde Park also was late in reviewing the Lab's report and ordering the treatment with antibiotic Ciprofloxacin for 2 weeks on April 7, 2026. There was 2 months delay to put on a right diagnosis and treat the bacterial infectious condition, and this is devastating for me and my family! I'm 76 years old. This is an useless healthcare in a country pretending to have the best care in the world. Gus H. Bayside, NYC Apr 8, 2026

Very nice people Took me right at my appointment…read more Clean office Will go back here for all my radiology needs

One of lady working inside she Very impatient with her patients... idk how she can found this job…read more....

I came here with my mom as a walk-in. And although the wait time if you're a walk-in is about 30min…read moreto 1.5hrs, the staff here does their best. My mom was in immense pain and had to lie down and when we asked the front staff, they called the manager who brought us to a spare stretcher in the back. She was able to wait there and the whole staff were accommodating. It's busy here but their customer service is amazing! Highly recommend.