Moral to the story, our furniture is now in our new house. That is the only good news. How they…read morewent about moving the furniture, not so good. 3 guys showed up at our old house, with 2 trucks. They were not wearing "uniforms" or tshirts to identify or represent themselves professionally. It was a very hot day, so I will give them grace for that. None of the furniture was wrapped to protect it from damage. The items were just loaded on the truck with the hope that it didn't fall or scrape against the other furniture. When they arrived at the new house, one of the movers took his sweaty tshirt off and layed it on our driveway to "dry out". At one point, there were 3 sweaty tshirts laying in the driveway. Again, I know it was hot, but that seemed a bit unprofessional. 2 of the 3 movers seemed very tired and not in the best shape to move furniture. They sighed loudly a lot and mumbled about having to move stuff down the stairs. Again...it was very hot, but I didn't expect our fabric furniture to be moved/balanced using a very sweaty head....so our couches and cushions had sweaty round wet spots that were very visible to the eye and to the touch. IF the furniture had been wrapped/protected, the sweat stains would not have been an issue. Now I feel like I need to have my couch and cushions cleaned. They damaged our hand rail taking stuff downstairs--again, no protection on the furniture. When I noticed the bashed up handrail (in our new built home) I threw towels over them to protect from further damage. Why did I have to do that? Shouldn't they? While moving another piece of furniture, they scraped and scratched the brand-new door, when I called out that they damaged the door the response was "that's what you get for having big furniture." Really? It's MY fault that you were careless? After being told that a desk needed to be moved downstairs the comment was made "there is already enough furniture in that room." I am guessing he didn't want to move anything else down the stairs? We told him to leave it and we would just do it then.....but he conceded and moved it.
Lastly, the group appeared to be done moving our stuff and were gathering their water bottles and heading to the truck when I mentioned that we were missing a piece of furniture in our dining room. I was met with "oh yea, we had a casualty." I asked what happened. I was led to my garage and shown our custom designed, Amish built in Holmes County by Laverne Yoder, dining room buffet sitting on its end with the leg broken off--splintered up the whole back of the unit--just snapped right off. This isn't something that can be fixed easily as it is a solid piece of oak. I also don't think they were going to tell me about it. They didn't mention it until I asked where the piece was. Again, it was mentioned that our furniture was heavy and it broke taking it off the truck. well...if you had WRAPPED IT, and handled it with some care, it likely wouldn't have happened. This will be an expensive fix. The unit is currently sitting on books because it has no back leg. I am shocked that we were blamed for the issues because we have heavy furniture. You are a moving company. You move furniture for a living. We had a quote from another company but went with Mr Mover because they were less expensive. That other company was moving a neighbor the same day. They had more people there, all were dressed in matching tshirts with company logo, and ALL the furniture going into their house was wrapped in protective material. My advice, pay more and get peace of mind that your furniture and your home will be protected. We have a BRAND new home....with damaged doors and railings, a very nice custom piece of furniture that will be expensive to fix and a sweat-stained sectional couch and cushions.
I spoke with Pam, she is apologetic, and I am waiting on how they are going to make this right.
