I think that Dr Ellen and her staff are exceptional. She is so knowledgeable a and kind. Dr Ellen…read morespends the time to determine what could be causes of particular circumstances. Recommend highly! Lynn Rawls

We took our dog in for the yearly blood work and the Lepto vaccine. My dog got ill that evening,…read morerestless, shivering, panting all night. We could not sleep at all. We told the vet after the second night of the same symptoms. No word from the vet. 6 days now and we still have the same symptoms, plus now I have severe kidney pain. Now I'm inclined to think the vet infected my dog with Lepto and through the cleaning up of the mess he has created of our house, I believe I have Lepto now. I would not recommend this vaccine administered by this vet. I'm on an antibiotic now and still need to get my dog on one in hopes he survives this horrible episode. He was perfectly healthy when we went in for his annual. We would have been much better to not have gone to this vet.

These are probably the nicest people in this business. They…read moreare also, like many very nice people, totally incompetent. a Without going into too much detail, One of the main reasons I went to the clinic (among others) was to get my dogs chip information read, so I could update it. I asked them several times to do this and they told me they would email that to me. After I get home they tell me "sorry, we forgot. Just come back in and we'll do it". I'm sure everyone understands how much hassle it is to bring my dog back to the vet. Not to mention time I don't have. As much as I tried to make sure and remind them several times while I was there, they can't see to perform this very minor task. I even made certain to aske BEFORE I left if they had it and they said "yes we'll email it to you". Idiots. I understand people make mistakes. What I don't understand is when I try and try and try to remind them and make sure they don't make the mistake, and then they totally screw up and act like "it's no big deal if we waste another couple hours of your time", I get a little upset. If you can deal with the half ass way this place is run, by all means go there. I can't.

The Vets and the Staff here are always so helpful and caring. I have a very crazy pup who hates…read moreeveryone and thing, LOL and they do their best to make appointments and get us in a room as soon as we get there. They are a great small vet clinic.

Thank you Dr Barrett for your kindness, patience and offing of your at home service…read more Recommend for anyone looking for a stress free and peaceful end of journey.

Kindred Spirits and I were in constant contact regarding the passing of our loved one. They…read morewere/are always compassionate and thoughtful. Dr Barrett came to our home and was very conscientious of our needs and emotions. She gently performed the procedure when we were ready. She stepped out so that we and our other loved one could grieve. Then she explained again the next steps. Dr Barrett and Alice (who was also wonderful), kept us up to date and sent a paw print in a card along with handwritten condolences. We will also be receiving the ashes and additional services soon. Having Kindred Spirits come to our home was the best decision for our loved one. Thank you Dr Barrett and Alice for what you do and how you do it.

Very fast turn around. My baby was done and he same day. The paw print was very realistic and the…read moreurn was the perfect size

The most amazing place ! We had to put my pebbles down today she was 14 they were the nicest &…read morecaring people ! And I got my dog back right at 3 hours ! I have friends who animals passed weeks before me & still haven't gotten them back ! If you need your animal creamated trust me go here !

I think it has been around 9 or so years that I have been taking my girls to Kristin. Still 5 star…read moregreat services and care. My older girl Petunia boarded with Kristin until almost the end before she passed, and I never worried about her. Whether is is doggy daycare or boarding, I know that my pup Violet LOVES going over there and playing. Care and supervision are excellent.

I had trusted Mrs. Kristin Zickel, owner of Rockin'Z Doggie Ranch located in Vail, to care for our…read moretwo labs Colt & Remi. In January, we had a dangerous and extremely poor experience with her. We dropped off both dogs on late Thursday, January 16th with a scheduled pickup of early Tuesday, January 21st for the agreed upon amount of $275.00. On the morning of Tuesday, my wife was heading to pick them up when Kristin had messaged her asking if she could call her. Once on the phone, Kristin told my wife that her worker Caitlin would be there because she had to leave to pick up her daughter. She then said that yesterday (January 20th), her golden retriever, Colt, and Remi were all playing and she heard a "scream like a yelp" and went to check, but didn't see anything. Then, on the morning of January 21st she noticed Colt had a "scab on his back." She was then asking if Colt and Remi play rough at home because it looked "old" (insinuating we dropped him off this way), to which my wife said not anything as of recent. Kristin then said Colt had a "small tooth puncture" but she cleaned it up and put some triple antibiotic ointment on it. My wife arrived, picked up our two dogs and called to let me know what was going on. When she got home, I examined Colt and found him to have a very bloody, open wound on his back with ointment rubbed into it and his fur. It looked absolutely awful. We immediately called our vet to see if they could see us and arrived within the hour. Our Veterinarian, Dr. Droves' first words were "that's really bad". She asked how it happened and we explained the situation. Dr. Groves stated the wound was 1-2 days old and labeled it as a "laceration". Unfortunately, it was too late to be sutured. They shaved down his coat, cleaned up the wound, prescribed antibiotic ointment, antibiotic tablets, and told us to monitor the area and clean it daily. The total bill was $136.17 which we paid. Later that day, I contacted Kristin and asked for an explanation as to what happened. She seemed very nonchalant about the situation and very dismissive. I explained to her about bringing Colt to the vet, the diagnosis & cost. I then requested a refund of the $275.00 boarding cost plus the $136.17 in medical cost. Kristin immediately became very defensive and angry, even going as far as saying that if your child gets hurt at school, you don't ask the school to pay for it. I found this very insulting, and it just shows her poor attitude towards her handling of the situation. After the call, I sent her photos of Colt's wound (a 1 inch chunk of flesh was missing from his back, as well as being badly bruised in the area) along with the receipt from the vet, as well as Dr. Groves' notes from the exam. The following day, Kristin wanted me to coordinate with our Vet so that I could see footage from an indoor security camera of what took place. She said she could not send the video nor show it to me privately due to it being classified as "distributing child pornography" because she had young family members in the video. She said it would cost too much to hire someone to blur out certain parts of the video, which is why I would need to view it at our vets office. I declined multiple times, saying it does not change the outcome of the situation. Colt was not being properly supervised, and he was not properly looked over after the screaming yelp. Kristin once again became extremely defensive and sent me a photo of the pet sitting contract that we signed nearly a year ago, which she claims absolves her of all liability. if she gives me a full refund + medical, it would be her admitting total fault. I said I would be open to half of the $275.00 ($137.50) since our other dog was fine, and the entirety of the medical bill ($136.17). Kristin told me she would need to consult with her husband and have to get back to me. Unfortunately, over the next two weeks Kristin kept making excuses and postponing any type of resolution to the situation. I did not want to continue going back and forth with her, so I sent a final email, as my patience was wearing very thin at this point. The last excuse was that she was going on a planned vacation with her family and would be getting back to me when they returned, because she had a lot to say. Then, on February 9th I saw she had refunded me a total of $137.50 for "1/2 of boarding cost" and no email, text, or phone call with an explanation. It took Mrs. Zickel 19 days to come to the conclusion that she will not cover the medical cost, and only refund half of the boarding. I gave her many, many chances to make a bad situation better, but she has failed. Still to this day, she has never asked how Colt is doing. In-case anyone is curious, in her pet-sitting contract, it states the following: "The utmost care will be given in watching Client's pet(s) and Client's home." If this is what Mrs. Zickel considers "the utmost care" then I am very concerned.

Dr Martin takes absolutely the best care of our fur kids! They all are patients here and are in the…read morebest hands! This office has the best customer service and always so caring!

They were ok. They have a great business plan. Seems to work however too rich for my blood.read more

Best service ever for my feline companion who hates going anywhere and freaks out. Dr Lopez and…read morethe tech were amazing and went the extra mile to make sure my cat got her vaccination and checkup in her familiar surroundings at home. I am thrilled with the outcome and will use Dr Lopez and company for any future needs my cat may have.

Desert Rose mobile veterinary service is amazing. Took such great care of our sweet boy and me…read more Will be using again and again.

This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

Anthony has been working with my rescue from Pima Animal Care Center since we adopted him. Messi…read moreis a big mix breed and Anthony is a great trainer He also boards my boy when I travel and provides daily training and walks so he does not get bored. He has also been brushing him so he looks great when he gets home!!! Wonderful service. I can go away knowing my boy is well cared for

Anthony was amazing. He is patient, has great tips and helped my dog. My dog is so good and we owe…read morea lot of that to Anthony.

Friendly staff, very helpful. I started going here when our previous close their doors. Was…read morerecommended by a friend very happy with them

I had a heartbreaking and deeply disappointing experience at Jackpot Veterinary Center. I brought…read moremy dog Elio in on April 11 with serious and sudden changes in behavior: lethargy, urinating in the house, and sleeping in odd places. Dr. Grady dismissed these symptoms as signs of aging and did not run any diagnostics, not even basic bloodwork. Less than three weeks later, Elio passed away from undetected abdominal cancer. What followed made everything worse. I reached out multiple times to express my concerns and grief and was met with silence for nearly three weeks. Arianna Carter, the practice manager, eventually responded but made repeated attempts to call me despite my being Deaf and having made it abundantly clear, verbally and in writing, that I can only communicate by email or text. This disregard for my access needs added to my pain and made me feel completely disrespected. Even after I explicitly requested email communication, I was still told a phone call had been attempted and only then received a generic response explaining the nature of the cancer. While I appreciate the medical explanation, it did not address the lack of urgency, the poor communication, or the failure to acknowledge the harm caused by their delay. I'm sharing this not out of spite, but because I would not want another pet owner, especially one who is Deaf or disabled, to go through what I did. I hope Jackpot Veterinary Center takes a serious look at how they handle client communication, medical concerns, and accessibility.