We rented the sprinter limo and it was perfect for our group of 9. The driver was great and…read morefollowed COVID regulations. It was very clean and I would totally use them again.

Tried to book a party bus for a corporate event and emailed back and forth several times with long…read moredelays for some reason. Finally got an emailed/written quote and then emailed more trying to confirm the booking and pay but nobody would reply. i called today and was told nothing is available for the date needed, even though they said a week previous it was. if they would have replied to my emails asking them to call me so I could pay, then maybe the party buses wouldn't have been booked. overall super disappointing and had to rent from another company. lost a customer due to unresponsive communication.

Wow! This company and the people they employ are just simply extraordinary! On a whim, I rented a…read more20 person limo bus for a wine tour in Dayton this April. Sarah assisted me with the limo reservation as well as the winery reservations. She put in so much time and effort to make the day special for us! She was just amazing. Kawika was our driver and boy did he have a challenging bunch of rowdies to deal with! He was so incredibly nice, accommodating, punctual, thoughtful, helpful, FUN, patient...the list goes on and on. There aren't enough positive adjectives to describe how awesome Sarah and Kawika are. Thank you to Aspen, Sarah and Kawika for a PERFECT day enjoying the beautiful Oregon wine country!

I wish I could remember the driver's name, I wanted to thank him for assisting my wife at the rest…read morestop west of The Dalles, OR when she fell on the sidewalk and split her forehead open. I want to let him know, she recovered with several stitches and alot of sympathy from us (ha-ha). She's doing fine and has a permanent eyebrow line from it. 07/18/26 was the billing date from the hospital. I can't remember his name due to the trauma of it, but he should remember this. Thanks, again.

We had such a great experience! The van was amazing. It was clean, comfortable, spacious, and…read moreperfect for our group. The playlist was also a great touch and really added to the fun atmosphere. Billy was incredibly accommodating, communicative, and easy to work with from start to finish. He made everything feel seamless and stress-free. We really appreciated his flexibility and attention to detail and would absolutely recommend him to anyone looking for a fun and reliable experience!

Super friendly and accommodating driver, would definitely book again for another occasion! Great…read moreexperience

I have been using 21st Century Town car for over 10 years and haven't had a bad experience yet. My…read morework requires that I travel almost every week, and Janu and his team is always there for me. After a six hour plane ride from New York, it's always comforting to know that Janu is at PDX waiting for me. It's always guaranteed that my ride from the airport to my home will be a good one. Thanks for always being there Janu! You're the best.

Best of the best car service in Portland! Jano and his entire team are beyond gracious, timely, and…read moreprofessional! He took me on a ride recently from PDX to east Portland and the car was extremely spotless and sleek and I was riding in style! He even met me in a special area at PDX Airport. I hope to use this service again soon - the car is pure luxury!! Thanks Jano and everyone!

My friends and decided to visit Portland for the weekend. For some, it was their first time there,…read moreso I wanted to take them around to see the city, eat donuts, and drink beer. Since we had multiple stops and there were 15 of us including 3 toddlers, it would have been a huge hassle to call so many Ubers/Lyfts. Not to mention all the heavy car seats that we would have had to carry with us to each location. My solution: renting a private bus! I reached out to multiple shuttle companies, but Shanghai really stood out to me. Dusty responded almost immediately and was very helpful in providing details about their pricing and buses. While my main goal was really just to safely and efficiently get my group to the various spots, it was a plus that Shanghai's bus also included a karaoke machine. Once we decided on the terms and details, Dusty sent over a contract within the next few days. The morning of our ride, Dusty texted to let me know our bus was on the way. Our driver, Ron, arrived a few minutes early, so by our reservation start time, we were all set to go. He was professional, kind and drove cautiously. As it was raining, I appreciated that he dropped us off as close as he safely could at each location, and then picked us back up when we were ready to continue to the next spot. The cooler was also stocked with ice, as promised. We ended up riding the Solid Gold bus, which is literally a converted school bus. I must admit this was very different from our typical sprinter party bus experience. For one, I had never ridden a party bus with kids before, and blasting "Wheels On The Bus" instead of dance music was such a different vibe. Lol! The bus was unique and had a vintage feel -- very Portland. Given our situation, I actually preferred this over the dark, tinted windows of the sprinters we are used to. The Solid Gold allowed us to see the city during our rides. We got a lot of stares every time we pulled up to a donut shop or brewery, but it was a fun experience. Everyone had a great time, especially the kids who now point out every bus that passes by on the street and say they want to go back to the party bus!

Our guests are still taking about their bus ride. We did the Solod Gold karaoke bus that fits 40-…read moreand people LOVED it! Plus we knew they would make it home safely. Shanghai is easy to work with and showed up on time. It was nice that our guests ended their evening with such a great experience. I am so glad I found these guys!!

HUGE safety concern!! We reserved the Mini-V party and were driving on I-205 when the buses doors…read morestarted rattling and flew open. We had to pull over and our driver secured the doors back shut... then this happened 3 more times. It was really scary and someone could have gotten seriously injured!! I'm frustrated that I have not been able to get in contact with a manager to address this issue and want to prevent this from happening again. Our bus driver said the issue with the doors was known, and parts were on-order which means this could have been prevented and I do not appreciate the decision to allow us to ride on the bus. This was such a negative experience since our driver was also 30 minutes late to pick up (she went to the wrong address) and stopping 3 times on the freeway caused us to have to cancel our stop, and turn around to get to the event we were planning on attending. I've been trying to get in touch VIP PDX for 2 weeks, and my calls and emails have not been returned... Do yourself a favor and do NOT book with this company.

VIP did a great job at my daughter's wedding on 8/17/19. Tina was courteous and prompt. Very…read morepatient with our party of 14 going everywhere. The bus was clean and cold water as promised. I would highly recommend them to anyone. Great experience..

We had the best all-day experience last Sunday. The team at Prestige made booking, logistics and…read moretravel friendly and very easy. The limousine was in wonderful condition and very clean. Our whole party was comfortable and happy the whole 6 hours we were on our trip. Our driver, JoJo was super friendly and professional. He was fun and a lot of help but let us have our privacy too. Highly recommend asking for him. We will he looking to book again in the future. Thanks for helping us celebrate a special day.

I had called for a quote for an event my company was doing. The event we do is monthly and I was…read morelooking for a car service to get guests from the airport to the hotel and back to the airport. When given the quote I noticed that it was more than twice as much as the other quotes I received. I had let him know that the quote was higher than I been receiving. While I understand people have bad days, his response was shocking. He said "Well maybe you should waste someone else's time." And hung up the phone. If customer service is what you are looking for, else where might be a good start. It one thing to have poor customer service it another thing to be offensive. Poor customer service can be improved, but there's no coming back from offensive.

This has been by far one of the best experiences I've had on a bus tour! They made it so easy and…read morecomfortable for our large group to be picked up and dropped off! The drive was very safe, I highly recommended nw bus tours for any large party accommodations, great management team and staff, definitely using them for our further trips. Thank you!!!!

Great service, very professional!! Quality ride, arrived…read moreearly, very clean bus and safe. Thank you.