The receptionist is extremely arrogant and rude. She denied me a delivery saying it's been since…read more2019 and they're not taking any "new" customers. She needs a class in business & how to stay in business as well as learning Customer Service.

Great company the work with in North East Pennsylvania. Staff is always courteous and professional…read moreand their prices have always been competitive.

Yes the only true hardware store left in the free world and very helpful…read more Continue to support the locals

Great place for a wide variety of household and hardware supplies. Friendly and helpful staff.read more

From quote to installation, everyone helped me make the right flooring choice for my home. Every…read moreperson , from the showroom to Mark, the estimator and advisor and to George an Frank, the installers, thank you very much . I'm very happy with my vinyl flooring for my bedrooms. I even got 1 year no finanancing. This review is for the Middletown NY store!

Went here on Sunday cause it's one of the few flooring places open on Sunday. We're doing a home…read morerenovation and ready to pull the trigger on a floor. I guess it's their slowest day so they staff an empty store with kids that are just itching to close and go home. I walked in, the kids said hello and continued to talk to each other. I looked around but no one approached me or talked about any sales going on. I walked out and ended up going to Floors & Decor in north Jersey and got a great deal!

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

This company so far has been very quick to respond, wonderful to deal with, and reasonably priced!…read moreVery pleased with our services from them!

This company is out to take every penny from the consumer. I brought a house the propane was…read moreincluded in sale, they came and removed the regulator. and charged me to put it back on. Who told them to take it off ( they don't even knock ). I informed them to only fill on my request as I was using just for a dryer and because the appliances Center was doing all checks they removed the regulator again before anything was even delivered. They charge you for 100 lbs of gas on a tank not empty that marked 80. they are bullies and con artist. They will not come remove their tank as they would like to keep billing 5 dollars. DO not use this company. nothing but hell from them and the receptionist/ phone lady must be owner nasty as she can be and oh so self righteous. She has the right to tell a homeowner what they should can not do in their home

First time in this store . I don't live near but. The young lady at the register friendly…read more Knowledgeable. The store was immaculate. And gD what I wanted

Pine Bush True Value managed by Alan is about as good as it gets. Alan and his staff are an example…read moreof how to properly handle customer service and be a part of the community, not just a big box store that could care less. Part of the community? Yes. How? I am glad you asked. True Value of Pine Bush sells wood pellets by the ton. In August, Alan will start making a list of how many tons you wish to buy, take a deposit and let you know when they can be delivered. He does not make a whole lot of money off the pellets, so why does he do it? He has told me that some of his customers have been buying from him for years and depend on him. He could easily just not have pellets because they are heavy, a pain to store, and take up space but his customer's need them. I happen to be one of those customers. Because of those wood pellets, whenever I need something, my first stop is True Value. If you are starting a business or already have one, stop by True Value of Pine Bush. Walk around a bit. Count how many times you get asked if you need any help. Count how many times you get a nod and a friendly "Hello". Alan's staff not only knows where every product in their store is, they know what they are talking about. I am glad to have a store like True Value in my hometown that also happens to be a shining example on how Customer Service is done right.

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

Always friendly and they always seem to have exactly what I am looking for. There is better parking…read morearound back and easy to access. The owner is always courteous and knowledgeable

Nestled around on the back side of main st Goshen is Goshen Hardware. This cavernous hardware store…read morelooks like it could have it all. I needed some small piece of hardware that the pleasant gentleman quickly produced for me and after a brief cordial talk, I was on my way. I will be back to Goshen Hardware, it's a refreshing throwback to a business run the right way and small town smarts