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    All Glass & Mirror

    3.8 (16 reviews)
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    I strongly recommend not using this place. I must say that there has really been no good part of working with them. Good lesson to learn $2500 later. The door was about 10% of my whole remodel! I was getting several quotes for Master bath shower doors. I called and left message but did not receive call back. Then when I mentioned to my contractor he said something to them and they said they did call. My voicemail works just fine. When Nicki called back she had such an attitude. Okay, I gave it a pass. They came to measure and I decided to use them. The estimator was a good guy. They came to install and either the measurement or the cutting was wrong because door did not fit. I called and spoke with Nicki again. She literally said, 'Oh well, we will order another one.' Not sorry for the mistake or that you took off a half day of work for us to come install. And I wasn't even upset about it because stuff happens. Do you think anyone apologized for the mix up? NO! That was Tuesday, Oct 3, 2017. And to add to it they never got back to me to let me know when they were coming to put the new glass in. I literally had to email them on Friday, Oct 6, 2017 at 4:59p and ask. Mind you by this time they already had $1500 deposit from me. So the owner emailed back and said well we expedited it, (like she was doing me favor on their mistake) and she had me scheduled for Tuesday. I asked when someone was going to notify us. Someone has to take off to let them in. OWNER also never apologized. Fast forward, glass installed Oct 10, 2017. Before the installer left I said I thought the door was too hard to open and dragging on the threshold. He said that is the way it should be and I would be glad about that later because it would loosen up. About 1.5 weeks ago (Jan 24, 2018) I noticed the piece of rubber striping was coming off the bottom of the door. So 3 months. Emailed the company today and got a call from Nicki. She said there is a 30 day warranty and I could come get a strip for $25 or if someone comes out it would cost me a lot more. And that's normal wear and tear. I told her the door is not in there correctly like I told the installer. And her 'oh well' came out again. She didn't offer to mail it say we will give a discount. Why would I buy something that is going to come off in 3 months because the door is still rubbing on threshold. I should have stuck with one of the other companies I got estimate from. Live and learn. I am always doing projects on my house. Getting ready to start another bath. I am so easy to work with. Have a contractor I have worked with for 14 yrs. I don't require much. But good customer service is really important to me. I am so surprised in this day and age that people would have such horrible customer service. Word of mouth is so important. Makes me grateful for Yelp.

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    6 years ago

    Great service. Had a screen redo. Owner came out, picked up and returned a few hours later.

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    Ask the Community - All Glass & Mirror

    Review Highlights - All Glass & Mirror

    My Pella sliding glass door recently shattered and they recommended replacing the entire door for a price of $4,500 or more.

    Mentioned in 2 reviews

    Read more highlights

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    Winfield Builders

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    Thompson Creek Window

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    To begin, this company provides a very good window. They represent themselves as providing…read more Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims. From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the "actual cost" that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you "just sign today --- but no pressure". Expect to learn everything about the construction of the window and their "design, build, install" model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : "Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ....17 days later." The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we'd also need to remove all the blinds beforehand. Makes sense - and we were glad we asked. "But there is no need to remove the brackets to the blinds" was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day's grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek's "expert technicians" who meet with you to pitch their products make an effort to help prospective customers understand "what to expect". Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. "No the office will be in contact with you." Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their "after the sale" process consistently demonstrated they prioritize making the sale over the total experience of their customers.

    Despite the setbacks, the installers were professional and the finished door looks very nice. Once…read morethe installation was finally completed correctly, the quality of the product itself met my expectations. However, the overall process was far more stressful than it should have been. My original appointment was scheduled back in February, but no one showed up, and when I called, I was told the appointment was not even in the system so they had to rescehdule. Then on installation day, the crew arrived with the wrong size and wrong color door, which delayed the installation and caused me to miss work. Communication throughout the process was slow, and I had to repeatedly call and request escalation before receiving consistent updates. Ironically, communication became much quicker when it came time to collect the final payment. While compensation was eventually offered, it felt like the minimum possible amount considering the inconvenience and lost time involved. In the end, the final product turned out well, but the scheduling, communication, and ordering issues made the experience frustrating overall.

    All Glass & Mirror - windowsinstallation - Updated June 2026

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