I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

Dr. Johns is great; he really listened to my concerns and believed me about my symptoms. He was…read moreable to figure out what was wrong and treat it effectively. I have only positive things to say about him; he really spends his time with you and explains what's happening! However, I have continually had negative experiences with the office staff. Despite my great experience with Dr. Johns, I am heavily considering finding a new provider due to the difficulty in dealing with the administrative staff. When I was having difficulties with a new medication, I called the office staff to leave a message for Dr. Johns, and I never heard back. I did so again a couple days later...and again never heard back. I called a third time, and learned that the first two people hadn't even recorded the message - there was no record of it in my chart or anywhere else! Additionally, I am bombarded with advertisement emails, which you cannot unsubscribe from, because it would also unsubscribe you from appointment reminder emails. This feels like a very predatory practice for a doctor's office, especially one primarily aimed at an older audience. It feels incredibly money-grubby. Dr. Johns is incredibly helpful, but I cannot recommend the practice due to the administrative staff, who are sometimes unhelpful to the point of being actively counterproductive. All 3 of the stars I am giving are for him alone.

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I have to take a minute to highlight this place for blood work. They are located inside of the…read moreSafeway at 32nd and Camelback. You must book an appointment thru their website- no walkins. They are incredibly prompt (much appreciated since I'm normally fasting and HANGRY when I arrive.) The best thing for me is that these folks know what they are doing. I have tiny veins and they never struggle with the draw. Results are typically done within two days and if you sign up for their portal, you'll get an alert when it's ready. Bonus is there is a Starbucks in the Safeway too so you can go straight to breakfast!!

I scheduled an appointment for May 13, 2026. When I arrived that same day, Karla was unable to find…read moremy appointment because their system was not working properly. I returned the next day, 05/14/26, with my appointment confirmation notice, and it was confirmed that the appointment had indeed been scheduled. Once she recognized the appointment, however, her attitude became very confrontational and unprofessional. I am not happy with the service. Based on my experience, I do not recommend this Sonora Quest location.

My Tech was kind, sweet, professional and did a great job drawing my blood (today). The…read morereceptionist also had great energy and customer service skills, they made me feel very welcomed and cared for! 5/5

Website says they are open till 2:00 on Saturday. It would be nice if they mentioned that they only…read moredraw blood until 12:30.

Easy and quick service. They take walk-ins all day even when closing at 5pm, went in at 4:50.read more

Although Sonora Quest overall is good, their billing system is incompetent. I had lab work in 2023,…read morethey sent a bill in 2025 to an address I had in 2022. When the bill was returned, instead of calling or emailing, they sent directly to collections that cost me more money. Make sure you confirm any changes when you get service, because they are to dumb to ask. Even when you tell them you have an address change or when the provider tells them your address they are still to stupid to get it right.

MAKE AN 8AM APPOINTMENT A MONTH IN ADVANCE. Get there at 7:30 AM. There will be a long line. They…read moreopen the door at 8:01 AM. Go straight to the front desk and politely tell them you have an 8AM appointment with fasting labs and bloodwork. Show them the order paperwork and your insurance card. I was out of there 12 minutes later. 20 people were in the waiting room when I departed.

Can be very busy so I recommend an appointment or you could be waiting very long…read morelong. The staff is very friendly but they don't have enough people or a large enough facility for volume of people they get.

I would love to fund a way to contact the company about the tech they sent out this morning to do…read moremy labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service !

I would leave zero stars if I could. Phoenix area, scheduled online through Labcorp portal because…read morethey are terrible too - hard getting an appt, nearest one is half hour away, always still have to wait. Received email and text confirmation, received email and text appt reminder, appt window comes and goes with no contact - no text, no phone call, no email. Website is all AI bots saying sorry but offering no solution. Of course they took $100 from my account immediately. What a B.S. company model. Now add the hassle of trying to get my money back and I'm still back where I started. So much for being convenient. Wish I had checked Yelp first.

Very nice group of girls. Got my test and results fast! Highly recommend coming here for a covid…read moretest

I was very glad with the service I received from mr Rick. He was very professional. He was…read morepleasant from the moment I walked into their facility. The results arrived within 2 days as they promised. They are truly experts at their field. I would gladly recommend them to anyone who needs expert services

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