I have been a patient for many years. I'd say 10+ years. I was originally a patient of Dr…read moreLieberman/Rowen (PA). Both had/have been amazing. Now I am strictly Rebeca Rowen's patient and LOVE HER!!!! One visit I got a random person and instead of him reviewing my chart he decided a lecture was far better. I walked out in tears. What finally caused me to write this review unfortunately has nothing to do with the provider herself, it's the company's process. Today's call to make an appointment ended with asking for my insurance information and reminding me (first time I've heard this) that they do NOT verify insurance, it is my job to do so. WHAT?! Since when did this became their policy? So if you don't fully understand what the comment means, IF YOUR INSURANCE IS OUT OF NETWORK AND YOU DIDNT CAL YOUR INSURANCE TO CHECK YOU WILL BE RECEIVING A BILL that would most likely have been covered or had a higher coverage rate had you gone to an in network Dr. So if this isn't a problem for you make sure you always verify with your insurance because they can be in network for one visit but for a future appointment no longer be in network.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I have to take a minute to highlight this place for blood work. They are located inside of the…read moreSafeway at 32nd and Camelback. You must book an appointment thru their website- no walkins. They are incredibly prompt (much appreciated since I'm normally fasting and HANGRY when I arrive.) The best thing for me is that these folks know what they are doing. I have tiny veins and they never struggle with the draw. Results are typically done within two days and if you sign up for their portal, you'll get an alert when it's ready. Bonus is there is a Starbucks in the Safeway too so you can go straight to breakfast!!

I've come to this location twice in the last week with an appointment each time and both times the…read morestore was opened late/not staffed. The first time I can give some grace, but this happening twice a week apart is clearly a larger problem. I would avoid this location.

My Tech was kind, sweet, professional and did a great job drawing my blood (today). The…read morereceptionist also had great energy and customer service skills, they made me feel very welcomed and cared for! 5/5

Website says they are open till 2:00 on Saturday. It would be nice if they mentioned that they only…read moredraw blood until 12:30.

i was a lil worried about coming here cuz the ratings are low, but i think it's because most people…read morewho have a positive experience don't take the time to write about it... maybe?!? i had a perfect experience... easy kiosk check in, short wait and my tech johnni was awesome. you gonna be juuuuust fiiiiine!

Easy and quick service. They take walk-ins all day even when closing at 5pm, went in at 4:50.read more

Was very worried to come here because of the other bad reviews but was pleasantly surprised with…read morehow fast and good they did at getting my blood. I have really bad veins and the woman who helped me was fast and kind and got me done with one poke! If you make an appointment it's not a bad wait. Waited probably 10 minutes and was out in under 20 min. Very happy with the service

MAKE AN 8AM APPOINTMENT A MONTH IN ADVANCE. Get there at 7:30 AM. There will be a long line. They…read moreopen the door at 8:01 AM. Go straight to the front desk and politely tell them you have an 8AM appointment with fasting labs and bloodwork. Show them the order paperwork and your insurance card. I was out of there 12 minutes later. 20 people were in the waiting room when I departed.

I would love to fund a way to contact the company about the tech they sent out this morning to do…read moremy labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service !

Had to arrange testing for my brother who lives 400 miles away in a group home. Day 1) Their…read moreperson refused to identify who their patient was when they requested admittance. Did not attempt contact with me to resolve. Day 2) They cancelled the rescheduled appointment. Day 3) Claimed to have knocked on the door at the home and called me. The group home says no one heard a knock, and I certainly did not receive a call. The only bright spot- it was easy to cancel and get a refund. Gotta go- have an 800 mile car trip to start.

Very nice group of girls. Got my test and results fast! Highly recommend coming here for a covid…read moretest

I was very glad with the service I received from mr Rick. He was very professional. He was…read morepleasant from the moment I walked into their facility. The results arrived within 2 days as they promised. They are truly experts at their field. I would gladly recommend them to anyone who needs expert services

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