I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I have to take a minute to highlight this place for blood work. They are located inside of the…read moreSafeway at 32nd and Camelback. You must book an appointment thru their website- no walkins. They are incredibly prompt (much appreciated since I'm normally fasting and HANGRY when I arrive.) The best thing for me is that these folks know what they are doing. I have tiny veins and they never struggle with the draw. Results are typically done within two days and if you sign up for their portal, you'll get an alert when it's ready. Bonus is there is a Starbucks in the Safeway too so you can go straight to breakfast!!

Jennifer is amazing, so professional and helpful. I know she is not getting paid enough, she needs…read morea raise!!

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until…read morealmost AN HOUR after 9am. Absolutely unacceptable.

Took a while to be seen despite having an appt. Plenty of seating and very nice staff. All went…read morewell! Good location

64 days since I sent them information they requested on the account so they could help with a…read morebilling issue ending up with them charging in the $500 range because after the fact, temporary insurance was discovered to be catastrophic only coverage and that led them not to pay their bill for routine lab work. The bill was paid and there was no effort to give a fair cash-only price to someone being responsible about his personal health despite now 10 months of being unemployed following a job lay-off. The fact that they refused to work with us on any reasonable cash only settlement was replaced by very expensive "retail" lab pricing. No correspondence from them despite now 10 months of being unemployed following a job lay-off makes this a very. Eagtife experience. The billing department is an arrogant, heartless department. LabCorp is NOT RECOMMENDED.

MAKE AN 8AM APPOINTMENT A MONTH IN ADVANCE. Get there at 7:30 AM. There will be a long line. They…read moreopen the door at 8:01 AM. Go straight to the front desk and politely tell them you have an 8AM appointment with fasting labs and bloodwork. Show them the order paperwork and your insurance card. I was out of there 12 minutes later. 20 people were in the waiting room when I departed.

Is there a way to give a zero star to these awful , unprofessional and rude people. They don't…read morerespect schedule times, they said they don't care and to sit and wait if I wanted to be seen. One hour after my appointment and still not being seen. You better at Sonora quest. And smells like shit their facility.

i was a lil worried about coming here cuz the ratings are low, but i think it's because most people…read morewho have a positive experience don't take the time to write about it... maybe?!? i had a perfect experience... easy kiosk check in, short wait and my tech johnni was awesome. you gonna be juuuuust fiiiiine!

Easy and quick service. They take walk-ins all day even when closing at 5pm, went in at 4:50.read more

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

I have been a patient for many years. I'd say 10+ years. I was originally a patient of Dr…read moreLieberman/Rowen (PA). Both had/have been amazing. Now I am strictly Rebeca Rowen's patient and LOVE HER!!!! One visit I got a random person and instead of him reviewing my chart he decided a lecture was far better. I walked out in tears. What finally caused me to write this review unfortunately has nothing to do with the provider herself, it's the company's process. Today's call to make an appointment ended with asking for my insurance information and reminding me (first time I've heard this) that they do NOT verify insurance, it is my job to do so. WHAT?! Since when did this became their policy? So if you don't fully understand what the comment means, IF YOUR INSURANCE IS OUT OF NETWORK AND YOU DIDNT CAL YOUR INSURANCE TO CHECK YOU WILL BE RECEIVING A BILL that would most likely have been covered or had a higher coverage rate had you gone to an in network Dr. So if this isn't a problem for you make sure you always verify with your insurance because they can be in network for one visit but for a future appointment no longer be in network.

Sonora quest is the Greyhound bus station of medicine. Doctor's orders for lab work for my 89 year…read moreold mom. First the sheet witnsomoeaquest labs is printed out in font smaller than the back of your credit card so visually impacted can't possible read it. Next hearing imparedust try to call to make an appointment. The system is set up and designed so you can't talk to a human. Wait all day if you want listening to rap music on hold nope nobody ever gonna answer that line homie. So I'm in the technology industry so only last hope is online registration. I make an appointment for 9 am. We arrive early you have to register yourself in. No manner of log in information will find the registration. Oh you have no appointment. Really? Here is the printout that confirms that I do. Well it's not on my list on the clip board so you don't. Ok so it's like a train ride through india in the lobby. Lady makes a walk in appointment and here we sit. Your time and experience are of negative value to this clown bus of an excuse for a medical facility. If there were alternative options I would use them. But Sonora quest have bought up everything that's not Sonora quest just about so no choices. If you want to see what medicine is like in a 3rd world country you don't have to travel just come here. Locations? It doesn't matter they are all equally as bad no matter what one you choose.

As a favor for the elderly Duet:Partners in Health and Aging neighbor I transport to medical…read moreappointments, I agreed to schedule her lab appointment for her prior to her doctor's appointment. I am fairly adept at navigating online appointments and even better at talking to humans on the phone BUT found it nigh unto impossible to do so (3 days in advance, I might add). In desperation, I resorted to scheduling an appointment for myself (to reserve the time) and leaving a note that the appointment was really for my Duet neighbor. There were many attempts to reach a human by phone, to leave notes online, and to calm my increasingly anxious neighbor. WILL WOODER, supervisor, to the rescue!!! The lab ultimately gave me the Supervisor's number in an attempt to facilitate this appointment. He reassured me that she DID have an appointment, that he would try to be at the lab when we were to make sure all went according to plan, and, when we stepped through the door into the waiting room, WILL WOODER was at the reception desk, smile on his face, making everything all right! He even took the Duet neighbor's information and created an online account for her so I (or one of her daughters) could schedule future appointments with ease. Thanks Sonora Quest Laboratories for the service you perform and WILL WOODER for going several extra miles to help the nicest "little old lady" and her driver. You are our hero!!

Well Sonora labs has given in to the enshittification of everything…read more Their new facility has no HUMAN accessible or visible. They are all behind locked doors. Of course check in is on a smartpad. You know who struggles w that? Lots of people! Older people, people with vision issues, people w oddball medical plans, people with language barriers. But mostly seniors/older people. I watched an elderly man attempt to get help multiple times. I won't go into his personal details, but at least 7 people checked in before he was checked in. Someone at lab told me "times have changed" when I brought this up to staff, but there's a huge population that were not born in a digital age, that adopted technology when it was available, as adults. It's wrong- this digital gatekeeper way of running a business that involves humans- including the old and sick. Once in the back, I was treated well, as I always am by the staff at Sonora Quest. Professional courteous phlebotomist. Labcorp is even worse.

I am absolutely livid. I checked in at 2:00pm with their iPad system thing. Everything went…read morethrough. Then after 50 minutes I noticed other people coming in after I had arrived. Turns out their system is faulty and instead of saying sorry and pushing me ahead they put me back in the queue. Asked them to check the cameras. She gave zero shits and it's hands down the worst experience I've ever had in one of these places. Their signs say they'll be back but she told me this is how we check in. They don't do desk check ins apparently.

It was easy to call and schedule an appointment and then the day of my appointment I was in and out…read moresuper quick. I think the entire thing lasted about 15 minutes total. The staff was friendly, spoke clearly about the process, and made me feel comfortable.