Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

If your company is going to use AI to answer your phone at lease have someone who knows how to…read moreoperate I have called your office given message no one replied. I had to call the home office to get them to call the office in Durham to get some one to answer the phone. I am really thinking my house might have some type of fire yesterday it was making loud noise. I planned on contacting the BBB and also will be contacting attorney because people shouldn't sale things they can't honor .

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

I used Hays hvac for a rental property in chapel hill. I was…read morereferred to them by my local contractor in Rolesville that doesn't serve that part of the triangle. What a great company. They were friendly and accommodating starting with the office staff and finishing with the service tech. He was friendly. Knowledge and efficient. The pricing was very reasonable. Highly recommend using them in the chapel hill and Durham areas

I am really surprised to read some positive reviews on Hays heating. Till today thy have given me…read morethe itemized invoice but charged me $4882.00(Four Thousand eight Hundred ) just for changing the mother board and login board. They did not let me talk to the owner. I had to complain to BBB also, Hoping to hear from BBB soon.

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Mr. Marsh was very efficient! And great to deal with! Angie as well was very helpful in the process…read moreand gave us a lot of info! They came highly recommended within our neighborhood and I can see why! He especially was great at turn around time especially with having a baby in the house in the middle of July! Great family owned business! Will recommend and do business with again! Great quality work for the price!

Replaced our downstairs A/C in a timely manner at a great price…read more Friendly crew who did great a great job on the install. The system has been working great and keeping us cool this summer. Would recommend to anyone in the Durham area.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.