Outstanding service at a great price! From the get-go,…read morecustomer service representative named Katy was warm and friendly. I towed in my Diesel, a Jetta TDI, and the mechanics quickly got to work. My Turbocharger had blown due to catastrophic failure and I also needed a new intercooler along with a clock spring to fix my horn. They allowed me to purchase parts from my favorite online retailer. I brought the parts in and they got me up and running in no time at a great price. I wanna thank all the folks including Stuart, Andre and Jacob down @J&S Auto Works for the great job! Thanks a bunch!

10 stars-5 are not enough. We have been taking our cars to J&S since we arrived here in EP in 2015…read more My car overheated downtown and I asked our realtor if she knew a dependable shop I could have the car towed to. Since then, J&S has worked on all of our cars, RVs and travel trailer. Stuart never says no...he tries to figure it out. If it is not something he does / can do, he tells you so and recommends a shop that does. His rates are more than fair and when he fixes something, it works. I also appreciate that he allows us to purchase the parts. We don't go anywhere else! Update Oct 3 2018 - He really goes above and beyond. The rear axle on our RV broke. The whole rear end had to be replaced. His friend was selling an RV with a similar rear end to ours. We bought it, had it towed to a friend's land. Stuart and crew removed the rear end and other parts, installed it, then modified the driveshaft. Once again she rides! Jun 2019-Since then, he replaced all the cylinders on my Chevy SSR. I bought it with the convertible top inop, joined an SSR forum, got step by step instructions w/photos on how to replace all the cylinders and he took it an ran with it. I now have a fully functional SSR convertible! He is also working on my husband's GMC Sierra.

They have on plain view that they charge $125 for a diagnostic. I called before to see if they work…read moreon a particular kind of vehicle. I towed my car and the next day they come up with a $470 diagnostic fee and they also mentioned they do not know if they could be able to find the issue. I spent $250 on tow trucks for a lying shop.

Great service and fair price. Would return if I needed work on my car again. Very helpful and…read moreexplained this issues that needed to be fixed.

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

I had my state inspection done here and had the fuel inspection service. For small carcares…read moreservices and fast service, you need to try this place out. Great and friendly service.

I called to see if I could get an inspection for my car, and without hesitation the gentleman on…read morethe phone said yes. We called a couple of service centers, but was told depending on how many cars were ahead of mine and given a number of unnecessary comments although they could have been useful if I had a time sensitive constraint. But I did not. My daughter and I arrived about an hour later to Master Care Lube and Tune and our car was immediately seen. They have multiple car bays so oil changes take place while other car services take place in a separate bay. The inspection was done in less than 15 minutes we were on our way. We happen to be driving through and came from a much larger metropolitan area so the cost was considerably less than what we were accustomed. In our opinion, the cost along with the fast efficient service was graciously appreciated.

Don't know about their work because its poor business practice to list on their own website open…read moreSaturdays 9 am - 1 pm, only to find out time/fuel/ride has been wasted because the shop is closed Saturdays. Their Yelp hours are listed erroneously as well, stating open Saturdays till 3pm.

Last week I decided to take a trip to California to check out some night markets. It's all part of…read moremy research for a night market project I'm working on in El Paso. On my way back, near Coachella, something pretty scary happened. I encountered a bunch of debris on the road that ended up puncturing my tire, causing my car to spin out. Luckily, it turned out to be just a flat tire, but it cost me around $500 to tow my car to the nearest tire store and get it replaced. But here's the thing: the week before I left, my husband insisted that I have my car checked out because it was making some weird rattling noises. Turns out, the engine mount had collapsed. On top of that, my shocks were shot and needed to be replaced. I'm so grateful that my husband pushed me to get those things fixed because if I had spun out with faulty shocks and a collapsed engine mount, things could have been a lot worse. When I got back to El Paso, the first thing I did was head over to JLN Auto to see Mark, the mechanic. Let me tell you, he's a gem. He took the time to really inspect my car and fix some issues that were causing metal-on-metal rubbing. I can't express how grateful I am to have found an honest mechanic like him. By the way, this is their slow season since most people are recovering from holiday spending. But you know what? It's actually the perfect time to get a maintenance check on your car. The mechanics have more time to really make sure everything is safe and sound. I know a lot of folks tend to drive to Ruidoso during this time, and with all the recent plane incidents, many are feeling hesitant about flying. So, if you're planning a road trip, I highly recommend paying a visit to JLN Auto. They're honest, and their prices are much more affordable compared to dealerships. For example, an oil change that would cost you around $105 at a dealership is only about $65 there. The prices for replacing my transmission mount and shocks were also very reasonable. It's such a relief to know that Mark is honest and took the time to explain everything to me. I can actually feel and see the difference when I drive my car now. Big shoutout to Mark at JLN Auto for the amazing service! I'm even trying to organize a seminar with him to teach people how to do maintenance checks and spot signs of car issues. Living in El Paso, with our dry desert climate, presents some unique challenges for car maintenance. For example, the serpentine belt is more prone to breaking due to the extreme hot and cold weather conditions. Mark also mentioned that during the rainy season, he sees lots of cars that have driven through flooded areas, sucking up water into their exhaust systems and causing damage. So, it's important for all of us, especially those in El Paso and the borderland, to be aware of the driving conditions and hazards we might face and to take proper care of our cars. Stay safe on the road, everyone! -TODOELPASO

costumer service was great. the workers are kind. But when I went in for a valve cover gasket they…read moredidn't do it correct and it broke right away and it happened 3 other times. I don't know why I kept going to this place, I went to another place and they got it right away.

Quality repairs at a responsible price! I needed to replace the radiator in my Jeep TJ. I left it…read moreafter lunch for them to fit into their schedule. I was called at 9:45 am the following morning to pick it up! Quick turn around with professional installation.. Definitely going back if I need additional repairs.

Sergio saved our trip!…read more We will never forget the outstanding service he provided during one of the most stressful and uncertain moments we've ever experienced. Our car broke down on I-10 while crossing El Paso during our move from Los Angeles to San Antonio. We had our entire lives packed into that car and suddenly found ourselves stranded on the side of the freeway, not knowing what to do next. I am so grateful that the AAA tow truck brought us to this shop. Despite being extremely busy and having a full lot of vehicles waiting for service, Sergio took us in right away. Not only did he diagnose the problem quickly, but he also took the time to hand-draw a map showing where we were and where we could find lodging for the night. That small gesture meant so much to us in that moment. Thankfully, the issue turned out to be the alternator. Sergio got to work immediately, kept us informed throughout the process, and treated us with kindness, professionalism, and genuine care. What impressed us most was not only his expertise, but also his commitment to his customers, his honesty, and the confidence he inspires. His workmanship is backed by a two-year warranty, and after our experience, I can honestly say the service was worth every penny. By 4:00 PM the next day, we were back on the road and able to continue our journey to San Antonio. Sergio gave us something we desperately needed during a very difficult time: peace of mind. We are deeply grateful and will never forget his help. I recommend this shop without hesitation.

The best auto service shop I have ever used and Art is as honest as it the problem the car has has…read morecreated another problem you are told and shown immediately before the work is done.