I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

Great service always, reasonable prices. Sergio and staff always does a great job on my all our…read morevehicles.

Honestly probably the worst service I regret taking my car to this shop $75 service disappointment…read moreand damage to my vehicle

*sigh* These guys don't get nearly enough credit for their services…read more Now, I've been going to this place for well over a decade to get my regular oil change and whatever other services were needed at the time. Not once have I ever had a complaint or issue with this establishment's work. So you can imagine my surprise and dismay when upon looking this place up to conduct my obligatory Yelp check in, I find that they only have one star from ONE review. Yeah. Take that one with a grain of salt, because I'm about to give you guys the real skinny on Pit Stop. Pit Stop is the place you come to get your service done on the spot; get in and get out. That's it. This isn't a Firestone where you may end up dropping off your vehicle for hours at a time because the repair or service needed may require a more in-depth analysis and repair. Think of Pit Stop as....like the pit stops conducted in the Quaker State 400. They are quick, efficient, and most importantly...affordable. I've been to a similar Pit Stop in Lawton, Oklahoma and let's just say...those guys would continually try to rip me off by offering me services I didn't even need or already had done. Another Pit Stop in Fayetteville, NC caused my engine light to illuminate after conducting what was supposed to be a routine oil change. That was the last time I ever got my oil changed at that particular pseudo mechanic's garage. The Pit Stop on Viscount, however, is nothing like that. Not only are these guys honest and just plain bottom line up front (BLUF), they also offer additional services which, in turn, only aide them in bringing in even more Benjamins. Nice work, fellas! They also do windshield repair, headlight restoration, and as I just recently discovered...engine steam cleaning. Very handy if it's something you've never had done and have owned your vehicle for more than, say...4 years. This is literally the ONLY place in EP I'll go to for an oil change simply on the premise that it's quick, easy and cheap. Some may not agree with me or claim they'd rather change their own oil but...hey--I'm a computer geek, not a mechanic. I pay other people to work on The Batmobile and take no shame in admitting that. The aforementioned 1 star review ought to be filed in the archives of once disgruntled patrons who couldn't determine the difference between a socket wrench and a screwdriver, and was most likely written in a fit of rage over a one-time botched transaction when they could have just taken the vehicle back and made the mechanics do the job over again. Pit Stop is worthy of 5 brand new shiny steam cleaned V6 4.0 engines out of 5. End of story!

The staff is professional. Only do what is needed and they take are honest. The staff moves to get…read moreyou out fast. The owners are always present. They do not up sell you . They advise you what is needed and what they recommend. Honest people. Also they do amazing car detail work. They are very clean, honest and organized.

Wonderful service! Skilled professionals. In an industry full of crooks this is One of the very…read morefew mechanics I actually trust. They have shown remarkable integrity and honesty on a number of occasions! The fact that Scott has decades of experience is such a welcome bonus! Robert Mason El paso, TX

Scott is a wizard. amazing guy with the touch and knowledge to figure out and fix your babyread more