I don't understand where all these reviews are coming from, I normally take my Lexus to the…read moredealership to get my oil change but I thought i would try somewhere new so i wouldn't have to make an appointment and drive the distance, I trusted the reviews on this place but the person who helped me barely spoke with me on my needs and then after they completed my oil change and I parked at my house oil leaked on my driveway. I called and the manager simply said it's probably residual and just bring it in in the morning bro, like that's ok and that my driveway is now dirty with oil and talking disrespectfully and not caring. Now I hope it's not going to keep leaking and i don't even trust they put the proper synthetic oil in it. I would definitely NOT recommend this place!!!! Not sure what all these good reviews are about, I'll probably have to go get it checked at the dealership and make sure they didn't mess anything up! Very disappointed!!!! Sloppy work, unprofessional, careless and wouldn't necessarily say courteous. Do not trust this place! I just checked on my car and there are still leak spots coming down. Update: I did go back to allow them to make things right and had them check my car, they did assure me there was no leak coming from the oil change and did clean up some of the residual oil that spilled over, which an employee admitted to overpouring the oil when filling it. Everything was fine until the owner showed up, I thought to apologize but no to argue with me and even claim that I had a previous oil leak it turns out even though I have never had a drop of oil spill on my driveway since I have had this car in 7 years, but apparently for her it is ok to have oil from what they admitted was from over filling the oil, she continued to state that she is happy that she will not have to deal with me and my business anymore so did not really care about my concerns, with this type of customer service from an owner who would want to even do business with this place. Here is an updated picture of the oil that dripped after getting home and overnight, luckily, I parked my car on the street and put this cardboard underneath, otherwise this would have been all over my driveway, which the owner saw no issue with this type of workmanship. I wish you luck on rolling the dice and going here!

Fast. Efficient. Kind. Great service. Drive through for vehicle Inspection. Completed in less…read morethan 15 minutes.

Super fast. Friendly. Didn't have to wait. Passed about 4…read moreother oil change or tire places that over inspection, but their bays were full. Was lucky enough to find this location and was in and out in a few minutes!

From the owner: At Master Care Lube we are proud to offer our customers outstanding customer service, and industry…read moreleading lubricants all from the comfort of your vehicle. We are a family-owned business that has been serving El Paso for over 30 years. We look forward to earning your business with our attentive service, quick oil changes, and affordable pricing!

We had been going there regularly, no problems. Yesterday we went for oil change and it took about…read more15 minutes just to get in the bay. Have no idea what was talking so long. It appeared they were finished an just chatting with the customer. After we pulled in they started the process, 10 minutes in, they said they couldn't change our oil because we had the wrong oil drain plug. Never had that problem before! They said they didn't have a correct one to sell us but we could go by one and come back. Ridiculous! Never going back! Total waste of time. I have a Ford F 150, very common vehicle.

Very very very slow and bad service here. They used to be on the ball but I guess the COVID curse…read morehas hit this place.absolutely terrible service for a simple oil change.

Workers are nice, no high pressure to sell you overpriced air filters…read more Oil changes here are pushing $100.00+ and then they hand you a tablet expecting a tip. Probably going to find another company or go back to doing my own.

Orlando did a great job with our vehicle today, he and his co-worker were well organized in…read morecompleting the tasks needed to finish everything needed so I could leave in a timely manner. Much appreciation for the military banners that Oil Changers has in their working area which is very well organized for the staff.

Julián was amazing at changing our oil and the customer service was great. Clean and fast.read more

From the owner: Take 5 is your go-to for fast and simple oil changes in El Paso - we get you back on the road fast…read moreso you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more - all while you stay in your car. Plus, we've got you covered with FREE tire pressure checks and fluid top-offs that are just as fast & friendly as our oil change. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think.

They have on plain view that they charge $125 for a diagnostic. I called before to see if they work…read moreon a particular kind of vehicle. I towed my car and the next day they come up with a $470 diagnostic fee and they also mentioned they do not know if they could be able to find the issue. I spent $250 on tow trucks for a lying shop.

Great service and fair price. Would return if I needed work on my car again. Very helpful and…read moreexplained this issues that needed to be fixed.

So i went today around 1:50 am to go wash my car and i decided to use the automatic car wash and…read moregot the basic option for $7 i understand it was $7 but while i was in the wash i was only sprayed with soap and after it just stopped the wash turned off i was waiting thinking maybe it was letting my car soak but no it just turned off didn't even dry my car so i had to go ahead and wash it myself manually mind you it was like i said almost 2 am and cold smh this was really disappointing

A little too expensive. But they didn't do a good job. Of course it rained that night. When's the…read morenext day hoping to get a wipe down was toll no

Went iss here because our brakes were squeaky plus I needed an oil change. Turns out the brakes…read morewere fine! They did an excellent job charging the oil and very reasonably priced. Bobby is excellent to with with. Definitely recommend this one!!

It is unfortunate that I am having to write this…read more On June 25, 2025, I had service done at this Brakemasters location on my Land Rover. They replaced the harmonic balancer, idler pulley, serpentine belt, and performed an oil change. On August 27, 2025, my car stalled out with no power and had to be towed back. That Friday morning, the shop told me they could not figure it out and asked me to tow it elsewhere. I did. The new mechanic immediately discovered that when Brakemasters replaced the harmonic balancer, the repair had not been done correctly--the bolt could literally be removed by hand. This caused the part to slip, leading to catastrophic engine damage. I attempted to resolve this directly with the store. I spoke with Curtis, who was dismissive, rude, and adamant that no mistake had been made. On September 2, 2025, I reached out to corporate and spoke with Christian Smith, who returned my call on September 3. He apologized, explained in detail what had happened, and admitted liability. He assured me Brakemasters would "make this right" and that my engine would be replaced either through their corporate account or insurance. Unfortunately, Brakemasters opted to turn this over to Nationwide Insurance, which now wants to total my car. That option does not make me whole--it leaves me without a vehicle and does not even cover the payoff balance. On September 9, I again contacted Christian, making it clear that a payout would not resolve this issue and that I simply needed the repair done. Since then, corporate has completely ghosted me. On September 11, Nationwide informed me that Brakemasters would no longer respond or engage with me and that they would only "settle" through insurance. To this day, Brakemasters has not refunded the money I paid for the faulty repair, nor have they taken responsibility for correcting the damage their negligence caused. My car has now been sitting at another mechanic's shop for over three weeks. This is not how you fix a mistake. This is not ethical business practice. I did not want to post negatively, but I've been forced to. This matter is being reported to the Better Business Bureau, the Arizona Attorney General, and the Texas Attorney General. It is astounding to me that a company can cause this kind of damage, openly admit fault, then abandon the customer entirely. Brakemasters has done nothing to make this right.

The team at Valvoline is very professional & I can always count on them to take care of my truck…read moreneeds for oil changes, inspections and other recommended maintenance/upkeep. I appreciate how they keep me informed about the work being done and how everything is reported in CarFax. Good value for the price & quality of work.

I bought a Groupon for $44 for half synthetic and they were very quick at this location. No…read morewaiting, they knew about the Groupon and were efficient. Checked my fluids, lights, and offered to change my filter for $25 but it's ($8 on Amazon so I declined). No pressure and very polite. In and out in 15 minutes on a Thursday at noon. With tax and fees I had to pay an extra $5. I also got a $10 credit for Mister right next to them and got an exterior wash. It was also very fast but no free vacuums and they wouldn't lend me a towel to wipe the windshield droplets. Just a heads up.

Came in for an oil change today and received absolutely great service. Jose was a gentleman and…read morevery friendly and professional. Although they were BUSY they didn't take long at all. Thank you Firestone!!

AVOID THIS PLACE AT ALL COSTS! I WISH I COULD GIVE ZERO STARS!…read more On 8/5/2026, I took my car to the Firestone at 7240 N. Mesa St., El Paso, TX, for an appointment to have my AC inspected and serviced. I knew something was wrong with it, but I wasn't sure what the issue was. After performing their initial diagnostic, I was told that a valve was leaking due to normal wear and tear and needed to be replaced. I was also told they would recharge the AC system and that, after the repair, my AC would be good to go. The total cost was $415, so I agreed to the work. I waited for four hours. When they finally came back to me, they told me they had emptied and refilled the refrigerant, but then determined that my AC expansion valve needed to be replaced because it was clogged. They quoted me over $500 more. I asked whether the $500+ was the new total or an additional charge. They told me it was additional because they would have to empty and refill the refrigerant again. I asked why the clogged valve wasn't identified before they refilled the system the first time. Their explanation was that they had to refill it first in order to determine whether the valve needed to be replaced. At that point, I told them I would not be having any additional work done there and left. Unfortunately, my AC was actually working worse than it had been when I arrived. Two days later, I took my car to a local mechanic for a second opinion. He asked me whether Firestone had told me they recharged the AC system. I said yes and explained that I had paid for that service. He then checked the system and told me there was ZERO refrigerant in it. According to him, there should have still been refrigerant in the system if it had actually been properly recharged. He also inspected the AC expansion valve and told me that the valve was fine. The reason the AC wasn't working was because there was no refrigerant in the system. I am extremely disappointed by my experience with Firestone, both with the quality of the service and what I feel was a serious lack of honesty and transparency. I was charged for work that, according to the mechanic who inspected my car afterward, had not actually been completed. I was then told I needed to pay an additional $500+ for a repair that turned out not to be necessary. As a woman, I also can't help but feel that they took advantage of the situation. It's the middle of summer in El Paso, I needed my AC fixed, and I was relying on them to be honest about what was wrong with my vehicle. Instead, I left feeling like I had been taken advantage of because of my circumstances. The amount they ultimately wanted me to spend was so high that I could have nearly replaced the entire AC system in my car for that price. Thankfully, I found a local mechanic who took the time to properly inspect my vehicle and, most importantly, treated me fairly and honestly. I will NEVER take my car to another Firestone again. I strongly recommend getting a second opinion before agreeing to expensive repairs here. UPDATE: I did submit a complaint through their corporate website. I was reached out to a few days later and have since been fully refunded. They said they would check to make sure their machines are calibrated correctly and speak with the tech to see what happened during the service.