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    All Minnesota Pools

    1.0 (1 review)
    Open Open 24 hours

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    Pool maintenance

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    2 years ago

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    Performance Pool & Spa

    Performance Pool & Spa

    2.0
    (13 reviews)

    Initially, Devin walked into my backyard, took one look at the pool cover and told me I would need…read moreto purchase a new cover.. I recently took over my father's home who passed away and the thought of purchasing a new cover on top of it all was mortifying... Then, Troy approached the scene and got to work! He put the cover back on the track and even patched a little hole in the cover. He proceeded to clear out the pool cover box and do so without any complaints!!! It's good to know we still have hardworking charismatic people in this industry!!! YOU MADE MY DAY!! Troy deserves a RAISE!!!

    Very disappointed. Be aware if there are any issues - they will make it your problem…read more My above ground pool which I had 12 years with no issues was damaged by a storm. I selected Performance pool to do this. They installed it in October of 2023. The winterized it and put on the winter cover. The cover wouldn't stay on and they told me I should just put a bunch of stakes around the pool. The pool was good for the first season. I opened it in the spring of 2025 and the liner had pulled out. I had to drain it and then they charged me $400 to tuck it back in. This spring the same thing happened - it came out so I drained it and tucked it back in and started to refill it. The liner pulled out again while it was filling and I had a bigger mess(sand washed out from the pool base). Keep in mind - they installed the liner originally, they charged me to fix it a year later and it happened again. To me it would seem something is wrong. I hadn't heard anything back after multiple emails and calls and was going to try to fix it myself with I looked closer at the liner and it was peeling and had a couple small tears close to the top. I sent this info over and they finally got back to me saying they were going to retuck the liner and fix the sand but if I was concerned they could replace the liner at a cost of over $6K+. This was after I spent 18K+ to buy the pool originally. Because of all the issues I had I decided to pay for the replacement because I couldn't keep dealing with the liner pulling out and having to drain and refill the pool every spring. They did lower the price but it was still over 3K. the sales people seem helpful but once the pool is installed they won't do much other than pass along your concern. I had copied our sales guy on an email to the service person and was scolded for copying him on the email. The communication from the service team is terrible. I kept trying to get updates as to when they were going to be here to replace my liner and I received a text the morning of that they were on their way. If you buy from here - keep in mind - you will be paying for any issues you might have. After the sales and install I was going to give them 5 stars but there is no way I could recommend them to anyone.

    Sparkle Pool Service

    Sparkle Pool Service

    5.0
    (1 review)

    Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

    From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

    Dolphin Pool & Spa

    Dolphin Pool & Spa

    2.9
    (14 reviews)
    $$

    Not off to a good start…read more I've been a pool owner a good number of years at a handful of properties and just bought another home with a pool- this time in plymouth Mn. Prior to hiring a company to service this home I felt I had done my homework. Dolphin looked like they provided quality customer communication, good service, fair prices. So I gave them a call. Talked thru their opening the pool process, I laid out my wants / expectations. Stated I wanted weekly cleaning ect and we set a weekly cleaning day. Well... the opening looked to have went fine however they told me before coming that they did not vacuum on open day - which I thought was weird - stated they needed to let it all settle to the bottom - which it already had as it laid dormant for the winter - but all in all it was open - I was surprised I got no report or communication after their open 5 days ago. So I called them after 5 days - Thursday of thia last week - two days ago - to confirm all went well when they opened and that we were on for yesterday - Friday - with our weekly pool service / cleaning; as I had a group of kids coming over for a party and wanting to swim today Saturday. Thursday - I Was told things went well and they would be there Friday -Yesterday. Then Friday, yesterday - I stayed home so I could meet the techs. Friday came and went - they were suppose to show up set temp, treat and clean. As of noon no one had shown up so I shot them a call to confirm they were still coming. They confirmed that yes they would be getting there yet today, Friday. 6:00 pm rolls around. No show. Office closed. No communication. No apology. Just no show. Saturday, today. They opened at 10:00. I shot them a call to see what happened. They said... we don't know, but that they could transfer me to a Jeremy and he could get back to me Monday. I asked if the guys that were suppose to come yesterday were free to come this morning so I could keep me kids party and so they could swim. He said no one does service work on the weekend and that Jeremy would have to get back to me Monday with an update on when they could get out to the house. Super frustrated. Having to cancel the kids party and bum a dozen kids out. Super frustrated that I did not get any communication - no apology. Why is it that the entire day went by and not once did they feel the need to reach out and communicate after I had called them and confirmed with them both Thursday and noon Friday. The client should never have to reach out to a company to confirm these types of things - rather a company should be proactively be reaching out to their customers confirming things and or providing status updates. I guess I will sit here and twiddle my thumbs till Monday to see if they call and when they will be out next. Would be nice to have the company just do what they say they can do and service the pool per the agreement on the day each week that we all agreed. A persons word needs to start meaning more again. I'll update u all on the resolution / outcome. 4545 terraceview

    HORRIBLE customer service. I had been a customer for 2 years going into this summer (which was only…read morebecause I couldn't find a replacement service in our area) and this year I had them open our pool. The guy who showed up was clearly new (they have always had very high turnover in their staff) - he got the cover off and was supposed to add chemicals, but clearly didn't add enough as the pool went from clear to a green swamp in a week. I went and got the water tested and fixed it myself as they were too busy to take care of it. Then we were supposed to have weekly cleanings done just as we have the past 2 years. They said because they were so busy they couldn't give me a regular day of the week to expect them but they could do it...okay, fine - as long as it gets done. After a couple weeks, they just stopped showing up. I left message after message with their scheduling person (never answers the phone) who just never bothered to call me back. After doing the cleaning and chemicals ourselves for a month I just called and told them they might as well close my account and they couldn't have cared less. I guess pool cleaning is the business to be in - you'll be so busy that you don't have to take care of people.

    All Minnesota Pools - poolcleaners - Updated June 2026

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