I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

Initially, Devin walked into my backyard, took one look at the pool cover and told me I would need…read moreto purchase a new cover.. I recently took over my father's home who passed away and the thought of purchasing a new cover on top of it all was mortifying... Then, Troy approached the scene and got to work! He put the cover back on the track and even patched a little hole in the cover. He proceeded to clear out the pool cover box and do so without any complaints!!! It's good to know we still have hardworking charismatic people in this industry!!! YOU MADE MY DAY!! Troy deserves a RAISE!!!

Very disappointed. Be aware if there are any issues - they will make it your problem…read more My above ground pool which I had 12 years with no issues was damaged by a storm. I selected Performance pool to do this. They installed it in October of 2023. The winterized it and put on the winter cover. The cover wouldn't stay on and they told me I should just put a bunch of stakes around the pool. The pool was good for the first season. I opened it in the spring of 2025 and the liner had pulled out. I had to drain it and then they charged me $400 to tuck it back in. This spring the same thing happened - it came out so I drained it and tucked it back in and started to refill it. The liner pulled out again while it was filling and I had a bigger mess(sand washed out from the pool base). Keep in mind - they installed the liner originally, they charged me to fix it a year later and it happened again. To me it would seem something is wrong. I hadn't heard anything back after multiple emails and calls and was going to try to fix it myself with I looked closer at the liner and it was peeling and had a couple small tears close to the top. I sent this info over and they finally got back to me saying they were going to retuck the liner and fix the sand but if I was concerned they could replace the liner at a cost of over $6K+. This was after I spent 18K+ to buy the pool originally. Because of all the issues I had I decided to pay for the replacement because I couldn't keep dealing with the liner pulling out and having to drain and refill the pool every spring. They did lower the price but it was still over 3K. the sales people seem helpful but once the pool is installed they won't do much other than pass along your concern. I had copied our sales guy on an email to the service person and was scolded for copying him on the email. The communication from the service team is terrible. I kept trying to get updates as to when they were going to be here to replace my liner and I received a text the morning of that they were on their way. If you buy from here - keep in mind - you will be paying for any issues you might have. After the sales and install I was going to give them 5 stars but there is no way I could recommend them to anyone.

We have trusted Bob and his crew at St. Croix Valley Lawn with our seasonal lawn care for several…read moreyears. They show up like clockwork each week with smiles on their faces and efficiently and meticulously care for our lawn. It is so nice to completely enjoy the short summer months in Minnesota without having to worry about the extra chore of mowing and trimming and weed control. We would rather be at the lake! - Tammy and Fred

I have been a client of St Croix Valley Lawn & Pool for a few years now, and I can honestly say…read morethat our yard is always lush and beautiful! The crew does an amazing job of accommodating the crazy Minnesota summers, and having them take care of our lawn and gardens allows us to enjoy our summer. They are always willing to help us with special outdoor projects. Thank you, St Croix Valley Lawn & Pool!!

We have only used Cliff's Pools and Spas for over 30 years and they have always been fair and…read morereliable.

These guys are fantastic! They were recommended to me through Next Door. They helped me out when I…read morewas in a pinch due to another company not being able to come out to finish a job. They really do know their stuff and they care. We will be switching over to Cliff's for all our pool needs. Highly recommend.

Add a photo Horizon…read moreCommercial Pools 4.5 (93) Swimming pool repair service in Arden Hills, MinnesotaOpen Overview Services Reviews Photos By owner About Reviews from the web 3/5Facebook · 4 votes Google review summary 5 4 3 2 1 4.5 (93) Reviews All instructor3 delivery3 information3 chemicals3 +6 Sort by Most relevant Newest Highest Lowest PetitePixieBabe Does your company police every single employees music choices when off the clock, in their personal vehicles, while seemingly wearing the company logo, or just the ones with a different political opinion or the ones "anonymously reported" ... More 1 Steven Frolov 8 reviews·6 photos 2 months ago Great price I manage the Plymouth Creek Athletic Club in Plymouth, MN. Horizon does an incredible job of taking care of our health club's pool and spa needs. Travis Thoms especially is one of the biggest assets to this company. His knowledge, ability ... More Photo 1 in review by Steven Frolov Photo 2 in review by Steven Frolov Horizon Commercial Pools (Owner) 2 months ago Thank you so much, Steven, for the thoughtful 5-star review. We truly appreciate you taking the time to share your experience. It means a great deal to hear that our team has been able to support the pool and spa needs at Plymouth Creek Athletic Club, and we're especially grateful for your kind words about Travis. His knowledge, responsiveness, and genuine care for our customers are exactly what we strive for, and we're proud to have him as part of the Horizon team. We're also glad to hear that our technicians have helped take your pool and spa to the next level. Building strong, trusted partnerships with our clients is a top priority, and we're thankful for the relationship we've built with you and your facility. Thank you again for your trust and support--we look forward to continuing to serve you for years to come. Lawrence Burgess 9 reviews·3 photos a month ago They hire drivers who cant be bothered with the barest, most basic traffic laws. Wouldn't want them anywhere near a neighborhood with children. Good things kids dont ever use pools, I guess! 1 Horizon Commercial Pools (Owner) a month ago Hi Lawrence, We're very sorry to hear about your experience. Safety, both on the road and at our job sites, is extremely important to us, and we take concerns like this very seriously. All of our drivers are trained to follow traffic laws and operate vehicles safely, we appreciate you bringing this to our attention. If you'd be willing to provide more details about when and where this occurred, we'd like to address it directly and ensure it doesn't happen again. You can reach us at 651-917-3075 or info@horizonpoolsupply.com Lee Meyer Local Guide·20 reviews·1 photo a year ago Crystal and Chad have been very helpful in keeping our Pool chemicals delivered on time and stocked. Crystal is very helpful when I need questions answered. Photo 1 in review by Lee Meyer PetitePixieBabe 2 weeks ago New Does your company police every single employees music choices when off the clock, in their personal vehicles, while seemingly wearing the company logo, or just the ones with a different political opinion or the ones "anonymously reported" by a stranger? Firing someone for listening to political music, while off the clock, and in their personal vehicle based off an "anonymous call" that allegedly "hung up before we could get their name or any more information" claiming that "a horizon employee (never gave a specific name) was blasting 'f ice' music in a company vehicle on the clock." The anonymous caller allegedly claimed to have video evidence. This driver was off the clock, as your own records and truck gps/routes will show as well as his own dash cam and personal GPS tracking. He was not on company property, nor in a company vehicle, as his personal truck dash cam and gps records will prove. When the employee asked for their records and details of the " investigation" relating to this anonymous report he received nothing in response until the next day. He was fired over the phone for "damaging the company reputation" simply because he happens to have a company logo on his clothing while at a gas station, off the clock, feuling his personal vehicle and based off a political song choice. A random man (suspectedly involved with the customer service person who openly supports ICE and said "Renee good deserved to be shot," at work, on company time with seemingly no reprocussions) didn't like this music he was playing and so, entirely based off a difference in political opinion, and violating his first amendment right to freedom of expression and his rights to his own personal opinion, he has been fired. And what of the employees who openly support ICE and make statements such as "they should all be round up and shot?" Nothing apparently. Wow.

Hi I am a service manager for a large property management…read morecompany, I have dealt with horizon for several years and would like to thank them for there great service. Also I would like to give a special thanks to one of the best reps in the busines, Jeff Kopp. I first met Jeff when I was doing my cpo classes to get pool certification, I thought Jeff was a great teacher, very knowledgeable, and over all perfect for teaching these classes. later after this I was having many issues with my pool and I met my rep from horizon, surprise it was Jeff. Jeff has went way above and beyond to help me with many issues. I have many reps from many different companies, and I just would like to say, Jeff you are the best. Thank you horizon pool

Terrible customer service. Do not back their services. Charge you without getting approval for…read moreservices.

We used Performance Pools in Elk River and had them install a new heater. After having the heater…read moreinstalled and turning the heater on, it was found through heater did not work. We spoke with Jesse in the service department who first right off the bat wad horrible at communicating. He told is nothing was wrong with the heater and it was a gas issue and to reach out to our gas company. We reached out to our gas company and spend over $450 to find out it was not a gas issue and the heater had plenty of gas to ignite the heater but wasn't. We went back to Jesse and told him this and continued to place blame on the owners, with no apology or urgency to get the issue fixed. Jesse finally said techs would be out and after waiting over 10 hours and again no communication, we reached out asking and was told a tech would probably not make it. Again, no apology. It is beyond frustrating after owning Pools for over 25 years and knowing right away what the issue was but was told differently so we did everything asked and still not working. Jesse has made this experience so much worse. We understand mistakes and things happen but taking no accountability or putting no urgency behind it, and making unnecessary comme to about one mental health is absolutely unacceptable. They have lost a life long customer and we will be going above and beyond to ensure this issue is fixed and no one else has to experience this.​​

Update to owner responses! They charge 69 to come to you which I agreed too! Never did he schedule…read moreme hence why I never put a card down! Called me to yell at me about my review. Grow up and learn how to run a business... best of luck hope you make it! Worst customer service I've ever experience! DO NOT USE THEM! As many others have stated, I called to get a repair and was told that there was 8 calls ahead of me so they would called back the day before to get a credit card number to hold my spot. Was told Friday to early next week they would probably be coming which it's now Wednesday. No call and no answer! Waste of time.

Very unprofessional and rude. My appointment was cancelled twice. First for 'jury duty' and then…read more'family emergency'. When he finally came to property he looked around a little bit provided no useful information and then said I would be getting an invoice. I received a charge for $186. This was apparently an 'inspection fee'. I was not aware I'd be charged this and didn't receive any kind of inspection report. My understanding was that he came out to bid on pool repair job. This is the first negative customer review I have ever written. So frustrated with Chad and this company.