I am leaving a 1-star review as a result of a disappointing recent experience with quartzite slabs purchased from All Natural Stone. The primary reaso2 I selected quartzite for my kitchen project was its reputation as a durable, low-porosity natural stone that performs well in a kitchen environment. After purchasing the slabs and having them fabricated by an experienced stone fabricator, I was informed that he had never encountered quartzite this porous in his 30+ years of working with the product. The excessive porosity raises serious concerns about the suitability of the material for its intended use and has left me questioning whether there may be an issue with the original sealant, processing and/or manufacturing of the slabs. When I brought these concerns to All Natural Stone, the only response I received was to apply a sealant and that everything would be fine. Unfortunately, this does not address the underlying issue or provide confidence that the product I purchased meets the quality and performance expectations associated with quartzite. What has been even more frustrating is the lack of communication from management. Despite multiple attempts to contact the manager of the slab department by phone and email, I have received no response. For a company of this caliber, I expected a much higher level of customer service and accountability. As a result, I can only leave a 1-star review. My concerns regarding the quality of the quartzite slabs remain unresolved, and the lack of follow-up or meaningful assistance has been extremely disappointing. read more

A very knowledgeable friend recommended I contact Alfonso for assistance selecting tile and countertops for my bathroom, kitchen and entryway and I am very glad I did. I came in with the vaguest of ideas of what I liked and was looking for for my space and in my consultations with him (I needed a second consultation after a design change) Alfonso was so skilled at finding a variety of options to consider without overwhelm! The showroom is like an art gallery where you can touch the art and a sensory treat to roam through. The large attached warehouse area with a huge number of countertop materials was very impressive to behold. But again Alfonso could quickly edit it for me to a few choices. Now I am happily enjoying my epic countertops, gorgeous shower and elegant tile flooring. read more

All Natural Stone - Building Supplies Near Me - Burlingame, California

I was doing a kitchen remodel and was looking was the perfect glass subway tile. I was lucky to work with Imani. He has a lot of designer experience and was very helpful in picking out a style that would work well in our kitchen. He was very prompt with returning my phone calls and emails. He was beyond helpful in the whole process. I probably went through 5 different stores in search for the perfect tile and by far had the best experience with Tez Marble. I'm looking forward to working with them on future projects. Highly recommend! read more

I really wanted to love All Natural Stone, but my experience was a nightmare. If you're thinking of buying from them, be very careful; they hide critical product information and don't take responsibility when things go wrong. I bought tile from in 2024, specifically for a children's bathroom. The salesperson assured me it was a great fit for a wet environment. What they never told me was that the tile was ceramic: very fragile, porous, and totally unsuitable for wet areas. There were no specs, no installation recommendations, and no mention of the manufacturer. Just their private label, making it impossible to research before making a purchase. It wasn't until the tile started chipping badly during installation that I realized something was off. At that point the tile was installed and had multiple chips all over the place. I finally found the manufacturer's name on the box and looked up the specs myself (note that it wasn't ANS that manufactured the tile, but Spanish company). Sure enough, it specifically said that it wasn't advised for wet areas. To make matters worse, the QR code on their store display was broken, the website had no mention of tile composition, and technical spec had only N/A noted on it, so even if I had tried to check, I wouldn't have been able to. When I brought this to their attention, they refused to take responsibility. First, they only offered to replace the defective tile with more of the same defective tile (?!). After multiple back-and-forths, they offered a 50% refund, even though their lack of disclosure caused me financial loss, delays, and extra construction costs. This place is not upfront about their products and will leave you stuck with expensive mistakes if you're not careful. If you're buying tile from them, demand full product details IN WRITING before handing over a dime. Otherwise, you might find yourself in the same frustrating (and costly) situation I did. Bottom line: Shady sales tactics, no accountability, and misleading product info. Buyer beware. read more

All Natural Stone - Tile spec - Building Supplies Near Me - Burlingame, California

If I could give this team 6 stars - nothing short of amazing. Francisco and his team were awesome. The kept you in the loop from beginning to end and were transparent with every option available. Working with contractors can be very nerve-wracking but Francisco and his team of installers execute 100% perfect. From custom cuts to seamless outlets. The do it all. But they're not just great at what the do they are even better human beings. They delivered way ahead of schedule and the install was beautiful. Beyond thankful for Francisco and his team!!! read more

I would go here for countertops/slabs but probably would avoid for tiles. The staff is helpful but their inventory system is lacking. Basically no one knows what cost or inventory of tile is. Go for the slabs - avoid the tiles read more

100% the best service anyone can ask for! We worked with Aveli to find the PERFECT stone for our kitchen/laundry remodel. Aveli is so professional, kind and responsive that I now consider her a dear friend. We had an issue with our stone backsplash staining when we first used it (right before the holidays) and Aveli came over with the owner Juan. We were floored at the level of customer service. Juan personally treated the stains and worked directly with the fabricator to reseal everything. Everything turned out good as new. To top it off, Juan sent us cleaner from the store so we know exactly how to clean our gorgeous stone. Truly the most personalized customer service, we will always look to ANS for any future projects! Thank you Aveli and Juan!! read more

Amazing staff. One of a kind selection. Proceed to this location to meet your stone needs!

We've been out searching tile for our bathroom and went to All Natural Stone. They have beautiful tiles and so many to pick from! Dave Wraa was very knowledgeable and very helpful. Ask for him when you go! read more

GARY is the rockstar at this place. We came here not once, not twice, but three or four times to get two bathroom tiles, marble, kitchen countertop quartzite slab plus patio tile and wainscoting ... all of which required multiple visits. I'm not the easiest person to work with--super strong opinions and unapologetic about them, vocal about them ... I've been told I need my own country to run, lol! Gary offered to help us out on our first visit and he's exceptional in that he's so damn proactive, super engaged and attentive, as if it's his own place he's designing. He's not ever phoning it in and I adored that about him! I honestly don't think we could've done the job we did without his input and guidance. He knocked it out of the park. Every single visit, I changed my mind about something! And he rolled with it, endlessly without limits patient and amenable, super friendly and on the ball with all of it. He'd walk around the dizzying endless store, and show us infinite options, and what we really loved about him is his honesty about the properties of each material, e.g. honed marble versus polished and its appropriateness for shower, the application of semi-precious materials for functionality. I cannot rave enough about Gary ... the shop itself is awesome for their vast choices but without Gary steering us each and every time, we would've been adrift. Today, we'd made and appointment in the morning and didn't leave till afternoon, after which the awesome sense of accomplishment and completion we felt was palpable, so freaking relieved we were! It's so refreshing to see someone be so genuinely into their work. And btw., the sheer fact of him being able to so seamlessly handle my what some deem a "difficult" and "strong" personality personality, he probably should win some sort of medal, lol! read more

This review is long overdue, so here's our shout-out to Brigette at the Burlingame location. We embarked on a whole house renovation/addition that involved our kitchen, fireplace, 3.5 baths and a laundry room. I have a neutral palette preference and had a vision for what I wanted for our house. Brigette spent HOURS (through multiple appts) with me to pull our looks together. She listened to everything I shared and in many cases was spot on with her suggestions. She never pushed anything on me and was so receptive to feedback and my cues. All the tiles she recommended were so reasonably priced as well. I absolutely love everything we have and now that we have moved back in, the tiles bring me such joy daily. I would recommend Brigette and the ANS team to anyone looking for tiles/stone/countertops read more

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OMG. Terrible customer service! Sent them emails, never got a reply. I was hoping to get some tile quotes for my kitchen but they didn't seem interested in doing business with me. We were doing renovations in our house in Millbrae and we were mostly ordering from Floor and Decor when I chanced upon some beautiful unique mosaic tiles. Admittedly I love their design and wanted to buy some for our bathroom and kitchen. But alas! There was no one to help. To think that their tiles and stones are costly, you would presume that they offer good customer service but no! It seemed like there were only 2 agents. One was out of town and the other was Faris who never replied to emails and unapproachable when you go directly to the store. It's been very disappointing dealing with him. He seemed very arrogant and proud. So Tez Marble was it and Floor and Decor. They are the best bet for great help and knowledge with what they sell. What a waste of great stones and designs! read more

I want to thank everyone at All Natural Stone for helping me out with our bathroom renovation. The staff is absolutely amazing there. We were warmly welcomed by Ron at the front desk. He was so polite, professional and efficient. He escorted us over to Alexandra who helped us make a decision with our tile. She is so good at helping make daunting decisions feel easy. I think it's because she is so passionate about what she does. She was personable and helped us navigate through the gorgeous selections of tile with ease. The showroom is like an art gallery, beautifully organized with the most gorgeous materials. Everyone was so kind to my 3 year old daughter and I. They offered us pastries and chocolates as if we were family. Thank you for everything we are beyond ecstatic with your service!! Above and beyond! read more

I was able to find gorgeous tile at All Natural Stone for my remodel. So thankful to the experts there who helped me bring my vision to life. read more

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Had a great experiencing working with Luis to find tile for our new kitchen and bathroom. I explained what I was looking for and he was able to offer several options. There were supply chain challenges getting the products in a timely way - Luis stayed on top of issues and kept us informed of expected delivery dates. Thank you! read more

All Natural Stone - Bathroom porcelain flooring and shower tiling - Building Supplies Near Me - Burlingame, California

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Zero stars if possible!!! In the store for 30 minutes and NOBODY asked if help was needed. Forget the greeting which wan NONE, just wanting assistance and received NONE. Despite asking two girls who just watching (sitting behind the counter by the entry doing absolutely NOTHING), still acted as they didn't want to help. Place disorganized, dirty, unsafe and almost tripped over stuff on the floor. Go elsewhere! Went next door at Tez Marble and what a difference! Greeted immediately by Jesus who was knowledgeable and provided information including quotes in less than 30 minutes! Wasted time at All Natural Stone. All Natural more like All Nothing. read more

This company has very bad customer service. I visited the store three times. I bought three slab on my first visit and everything went through smoothly. I requested for tile samples and price quotes but never receive them. Two weeks went by and decided to reached out to my Sales Rep but no reply. Then I went to the showroom again, the Rep said he will email the quote to me. Another two weeks went by again and still nothing. I texted the Rep again but he didn't reply. So I decided to go visit the store one last time. My Rep was able to locate some of the samples that I had requested after spending two hours in the showroom. As of today, I am still waiting for my quote after six weeks. I gave up and will not shop at All Natural Stone in the future. I end up buying all my tiles from Porcelanosa and much happier with their services and products. read more

I cannot say enough good things about All Natural Stone. Both Paul and Firas were incredibly helpful and well informed guiding me through the process of choosing which natural stone products would be most suitable for my remodel. They were both patient and generous with their time, answering my questions and providing excellent design advice. The showroom is beautiful and offers gorgeous stone products that inspire one's imagination. read more

The showroom have some gorgeous selections. I have bought both natural stones and large porcelain. Their quality is excellent and staffs are super helpful and knowledgeable. read more

We had THE best experience at All Natural Stone in Burlingame, partly, I am sure, because of the outstanding service we received from Firas. He suggested tile we loved for both our kitchen and bathroom remodel and spent much time and attention on our selection of a slab for a fireplace. We were delighted with him and with the selection. Thank you, Firas! read more

We recently remodeled our master bathroom using designer Rosanna Marks recommendations. The resulting quartz countertops and Kursaal tile bathroom turned out magnificently. We highly recommend using Rosanna Marks and All Natural Stone for your next remodeling project. read more

All Natural Stone - Remodeled Master Bathroom. - Building Supplies Near Me - Burlingame, California

The quartz slabs I'd purchased elsewhere ended up being flawed. (I had a minimum amount of time to select material for a new kitchen countertop. I had wanted quartz, and it took a long time to find one that wasn't white and didn't look like formica.) We were on a deadline and I had to move fast. Fortunately, the installer told me about All Natural Stone. He met me there and introduced me to Tony. He couldn't have been nicer or more helpful. It was 95 degrees that day, and I'd driven 20 minutes without AC on the freeway. I was still ticked that the first store had failed me so badly (still trying to get the refund!). I was grumpy and felt resigned to "just picking something, even if it's granite." Tony was so patient. He walked me through their huge storeroom, educating me on the choices and correcting some misinformation I'd been carrying around. Nope. Nope. Nope. Things were looking grim. (Our cabinet and floor colors limited the choices, so I wasn't being entirely overly picky.) Then Tony led us outside. Man, it was HOT out there on that asphalt. I couldn't see much of the design because they were all stacked on their sides. But Tony identified 2-3 that he thought would meet my requirements. Then he had the guy on the heavy-moving machine pull them out so I could see them in the light. Tony was very patient and helpful with a grumpy customer on a HOT day. I think we'll be very pleased with our choice. read more

We received excellent service in obtaining an additional onyx slabs to match a previous purchase for our remodeling project. Jamie Montez and Alfonzo were attentive to needs and were great to work with. read more

All Natural Stone - Pulling slabs from warehouse stock for selection - Building Supplies Near Me - Burlingame, California

Rosanna is god sent. Before meeting her, we were already very happy with the sales and the tile company we found in the neighborhood. We were reluctant to drive 45 mins just to meet her especially we have a baby and it's still SIP. But our friends recommend her highly abc it's proven that it's such right choice to go out of our way to have appointment with her. She is amazingly talented, smart, knowledgeable, and super resourceful. She is also super fun to work with that it just made us really look forward to choosing tiles! oh yes, as she will give you so many idea and tips on communicating with architects and interior designers. We really can go on and on. We are just thankful that she is making this a such a fun process during this time. The space and the options are also great. Highly recommended! read more

Amazing service! I arrived early for my appointment with Dave. Super friendly and knowledgeable people. I never felt rushed, ever. I was able to walk around on my own and with the salesman, Dave. He helped me go through and look at as many slabs of marble it took. He also knew and worked with my tile and marble guy for many years. I was also able to purchase our subway tiles, grout as well. I highly recommend using 'All Natural Stone' in Burlingame. Thanks Dave! read more

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Paul and Firas were our designers for our renovation project and they were great to work with. Excellent service & beautiful selections for our house. If we need to do this again we will work with them for sure! read more

I'm going to share my review based on calling the store. I have not yet gone inside the store but the bad service over the phone will probably make it impossible to force myself to do it just to find the one tile that I was told this store carried. The first time I called they took my number and said they would call back....crickets...crickets. The second (and final time) I called, was a bit more assertive with I need this please, they took my number...and then again..crickets....crickets. I call again, they reluctantly say oh yes we don't have it. I asked for another type of tile and again, no answer. Bottom line. Worst Customer service experience HERE. I don't know who "helped" me, it was a woman's voice. That's all I know. I think I'll head to Floor and Decor around the corner. read more

We had a great experience with Brigette and Jeff at All Natural Stone. Our renovation involved kitchen, bathrooms, and entryway tile and a compressed schedule. Their showroom and huge selection allowed for literal one-stop shopping. While our architect had provided design criteria for each of our rooms, working with Brigette and Jeff, we were able to identify the perfect tile for each application that fit our budget and resulted in rooms even nicer than we had hoped for. Highly recommend All Natural Stone for their team, showroom, and product selection. read more

I enjoy home renovations about as much as a concrete colonic. They share multiple similarities: when it's all said and done, they cost much more than one expects (removing hardened concrete from the rectum is no trivial feat); the process seems never ending and takes much longer than expected (again, concrete...); and they each involve a profound mess. One nontrivial difference is renovations lead to something spectacular (if you have a good contractor, which we did), while concrete colonics result in nothing but suffering and often death (which is also possible for renovations, in particular if you have a bad contractor). You're probably wondering, "How the h**l does this relate to All Natural Stone?" That's a very reasonable question, so please allow me to illuminate my point. Renovations are not fun, so finding peace of mind wherever possible is a necessity. All Natural Stone helped with this. Our relationship started during the search for a perfect slab of soapstone for our kitchen counter. This was an epic journey, since a good piece of soapstone is apparently more challenging to site than a Kashmir musk deer. After contacting several vendors, including the All Natural Stone branch in San Jose (less favorable review was written for that branch), we finally found a beautiful piece in Burlingame. We also found gorgeous marble backsplash and idyllic tiles that resemble slate without the maintenance issues. The staff at All Natural Stone were generally extremely helpful during this process, although we didn't need too much assistance with the stone/tile selection. A substantial discount on the supplies was obtained through our contractor. (Make sure to get a discount, as it will save you a considerable sum!) As our renovation further snowballed (it was really more of an avalanche), we needed additional stone to conceal our ghastly raised concrete foundation, and to cover our plebeian and tilting concrete and brick front steps. Here we required more assistance to find the appropriate match, and the team at this location for the most part did a nice job of bringing things together and doing so in a manner that was consistent with our tight timeline (with some pushing, see below). We ended up with beautiful grey foundation stone and black slate pavers for the front steps, which really brought the house together. During the second round of purchases they provided the discount without the contractor being directly involved. So why not five stars? Allow me to elaborate: 1. Follow-up was a problem. We often needed to call several times or even stop in to confirm that things were moving along as planned. Promised follow-up calls from All Natural Stone frequently did not occur (we had to keep on top of them, as is commonplace during renovations). 2. They charge a substantial freight fee, which I feel should be covered when one is ordering thousands of dollars worth of stone. 3. When one has started an order with a particular salesperson, it can be challenging to speak with them in person without an appointment. This can be an issue when dealing with urgent business (see #1 above). From the images, you can see that the house has turned out beautifully (unlike most concrete colonics, pictures not included), thanks to our amazing contractor. All Natural Stone was also a key asset in making this possible, although they did require some monitoring by my wife and me to ensure timelines where met. That said, overall I'd have no hesitation in referring family and friends to this establishment. read more

All Natural Stone - Kitchen with soapstone counter, marble backsplash, and floor tile from All Natural Stone. - Building Supplies Near Me - Burlingame, California

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We have had an amazing experience working with Rosanna at the Burlingame location. A few years back we remodeled one master bathroom. We had a color pallet in mind and knew the style we wanted and Rosanna took out her pen and paper and came up with some amazing design ideas to put everything together. For our current bigger remodel incl. kitchen, baths, entryway and patio deck, we went back to Rosanna and again she helped us put together great ideas. She has the ability to understand your style and your needs. Her eye for esthetics, creativity and reading the client is amazing. Be sure to make an appointment with her and she will devote the time needed for you! read more

I had an amazing experience working with Rosanna at the Burlingame location and cannot thank her enough. She is a seasoned designer whose expertise made the overwhelming process of choosing tiles fun and easy. She was knowledgeable, smart and efficient .... and explained everything so well in the detailed sketches she drew for me.Those sketches brought my bathroom remodel vision to life. She has an eye for color design, so the process of pulling together the elements of the bathroom became easy. She always gave her expert opinion and with each decision along the way the bathroom came to life. The showroom and back warehouse offer so many choices to choose from. I cannot wait to start the project and my next yelp will be on the business itself; but for now, I can say I had a wonderful experience with their designer Rossana Marks!!!!! read more

They have a large selection of granite. The staff isn't so friendly but i did find one person that was helpful. That being said he only spent a few minutes with me and I just left the store. read more

I bought a porcelain slab from All Natural Stone after going through a few other stone slab and tile stores. The reason I opted for All Natural Stone was because of the service I got there. Donna was my sales person and she spent as much time as I needed (a lot) to become knowledgeable about various types of stone and tile and the pros and cons of each one. She went way above and beyond what a normal sales pro would do because I was so uninformed and anxious about what kind & color of stone & what kind, color, type and shape of tile I wanted. I changed my mind several times after I had selected something because there are literally many hundreds of choices. Donna took it all in stride. With her great skill at listening and interpreting what I seemed to want she narrowed down the choices . She was able to use her design skills to guide me in selecting tile and counters that complemented each other but did not match. I wasn't looking for a gray & white or monochromatic kitchen which are now popular. I ended up with porcelain kitchen counters and a glass subway tile backsplash that reflected my desire to have a classic design with a modern twist. I love it & my husband credits Donna for making me happy which, in turn, makes his life with me much easier, happier and almost stressless. I'll return to ANS & Donna for all my kitchen and bath (& marriage) renovations. read more

I don't think I've ever had a worse experience purchasing something than working with All Natural Stone. When they say they will call you back, they won't. First issue, I was buying tile for a fireplace and marble for the hearth. I purchased the tile, they were supposed to call and let me know the price of the marble I had selected (a specific slab). That call never came. I purchased my marble elsewhere with no issues and received it promptly. They were happy to let me spend 75% of the budget at another supplier. Good call! Next up, my order was supposed to be prepped in 5 - 7 days. They said the manufacturer may not make that so we planned for 3 weeks. It's now been 8 weeks and I've had to call 4 times for an update. Each time, they said they'd call back and only did after the 3rd call when I was clearly upset. At this time, they said it would be a week. It's now been 10 days, did anyone call me to give me an update? Nope, call #4 was placed today. I recommend shopping anywhere else. read more

I had a great experience here. The selection is big. Best part, I worked with Allen F. He has great taste and is very knowledgeable, helpful, responsive. Go talk to him, you'll be glad you did. read more

Remodeling is fun & stressful. If you are as picky as I am, getting it REALLY right and within budget is hard and requires working with knowledgeable vendors. To that end, Rosanna is the absolute best and a true expert. She is so patient and so hard working. In our first meeting, I provided her with a simple floor plan and ideas of what I liked. She visualized and sketched out my bathroom in remarkable detail. Fast forward to yesterday... I met with our contractor as the tiles are being installed soon. Every question asked was answered in Rosanna's drawings. So very impressive and made for an easy meeting. If you are looking for tiles & slab, do yourself a favor and make an appointment with Rosanna. read more

These guys f*cked up my order big time. I placed an order of Estatuario Marble for almost $3k for a small bath. The salesman told me that this was the best choice for mostly white tiles with cool tones which I wanted for my bathroom. At delivery, I received 2 boxes filled with tiles that were poor quality, inconsistent lots from 4 more more from different lots. This is what I found in only a small batch of tile: 1) Majority of the tiles had dark non-translucent grey streaks in the veining. Grey covered almost 50% of the tile. Large dark ugly streaks. 2) Several tiles had large splotches of orange that looked like old limestone bath stains 3) 2 boxes had tiles varying in color from white, grey, or yellowish. Side by side they were clearly not from the same lot. 4) Several chipped, broken tiles I was expecting "some" variation, but this was unacceptable as it seemed like the last box of all their dregs. When I called they told me that there was no more stock which further confirmed my theory. I cannot recommend this place. read more

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It was a very lucky day when we went to All Natural Stone in Burlingame. When we first went in we weren't sure what we wanted and exactly how to proceed with our project. We met Dave and his help, knowledge, expertise and patience thru this processes has been admirable, and we are so thankful we had the good fortune to work with him. He helped us choose two gorgeous slabs of quartzite that we are thrilled with, and are enjoying in both our kitchen and bathroom. He also directed us to great tile choices when shopping for the backsplash. He listened, advised, and made what felt like an overwhelming project go smoothly. He also recommended a few fabricators, but the one who replied to us promptly was OJ Tile and Granite in Belmont. We would look no further then Dave at All Natural Stone in Burlingame and OJ Tile and Granite to do any future work for us. Donna and Phil read more

All Natural Stone - Building Supplies Near Me - Burlingame, California

The first time we worked with All Natural Stone, the experience was very good. We picked out some great tile for a new kitchen, and it worked out beautifully. The second time was a huge disappointment. We selected two types of tile for a bathroom remodel. One looked great, the other didn't work out, so I brought two (expensive) unopened boxes back to the store. I had returned to ANS before, so I wasn't expecting any issues. Then I was reminded the store needed to confirm the re-stocking fee before accepting the tile back. No problem. They would call me. Except they didn't. So I called back. TEN TIMES. I'm not kidding. Over the course of three months, I called every week. "We'll call you back." "Jaime is with a customer right now". "I'll have him call you when he gets in." "I'll leave a message for him". "Sorry, I've been busy, I'll confirm it on Monday". And finally: "I will stand next to Jaime myself until he calls you back." Guess what? NEVER EVER A CALL BACK. This is such lousy service, I can't recommend ANS anymore. Buyer beware. read more

Rosanna at All Natural Stone is amazing! She is a talented designer with a passion of what she does. She can articulate her ideas, understand the value of form and function, and truly listens to her clients. She helped me find the perfect tiles and countertops to bring the vision I had for our remodel to life. Her design talents and understanding of materials is the perfect combination to take a project from "drab to fab." I had been to several tile places before finding All Natural Stone and I am so grateful for Rosanna's contributions. She is pleasure to work with. read more

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