My wife and I just flew ANA Air business class to Tokyo a couple weeks ago on a 787-9 Dreamliner and it was one of the most comfortable business class products we have ever flown! We have always have great experiences flying Asian airlines, specifically with Korean and Asiana Airlines. ANA is right up there with top notch service, amenities, comfort, and food! The flight took approximately 12 hours from Chicago to Tokyo and with lie flat beds with spacious pod compartments, it felt like a 2 hour flight. The pod system on the Dreamliner is a great combination of comfort and privacy and also a lot of storage space below your feet with a side table. If you have the chance to fly business class, I would highly recommend going with ANA Airways for a fun and comfortable experience! Best, Charlie read more

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The updated Business Class Suite, as of January 2024, is top class. I love the double wide seat, as it allows you to stretch out your arms when sleeping on the bed. Lots of storage and space, and you can have full privacy enclosure with the automatic pop up panels. Food and drink, as always was outstanding, as well as service. read more

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ANA is part of the star alliance with United Airlines. So our recent 13 hour flight to Tokyo from ORD was out of Terminal 1 instead of Terminal 5. I liked ANA a lot, particularly the super-courteous Asian staff and the tasty Asian meals. Their website, linked via UAL's website was also useful for getting all-important seat assignments for such a long flight. In a good anecdote on their service level, we still got meal choices even seated in row 39 of a 42 row aircraft. That didn't happen on our return United flight, where we were similarly seated closer to the rear, and it speaks well of ANA's attention to customer satisfaction. I'm still going to ding them 1 Yelp star based on a couple of items though. The first item is that compared to the return United flight, the movie selection and sound quality was on the mediocre side. I also couldn't get the movie to provide English closed captioning which annoyed me, what a big baby lol. The more important ding though is that quite atypically, none of the seat backs recline. Adjustable comfort is provided only by a sliding seat bottom. I looked at some other reviews, and sure enough all ANA flights are configured this way. Oh well, it wasn't terrible, just not my preference. The economy leg room was quite good though. If it's any consolation, I didn't like United's normal reclining economy seats that much either on the return (so narrow ugh but with decent leg room). So flying long haul in economy still sort of sucks, and I may pay up next time, for what I don't know yet duh. Anyway, ANA got us there on time and safely and with two nice meals and nice service - 4 stars! read more

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My only regret, is not having taken them on every leg of my trip to Japan. If there ever was a dichotomy in airline service...ANA is at the far end of the "FANTASTIC" scale, and all other American-owned airlines reside on the opposite end. We flew United from Chicago to LA, then LA to Tokyo, and on the LA-Chicago return. See my United review for more details. This review focuses on the ANA flights I took from Tokyo-Narita to Fukuoka, from Fukuoka to Tokyo-Haneda, and from Tokyo-Narita to Los Angeles. The only issue I had wasn't ANA's or United's fault...it was mine. I changed our itinerary and took an earlier flight back to Haneda. The decision was costly...$250 per person! Lesson: If you buy a discounted ticket, stick with the itinerary...changes are very expensive! Okay, let's start with the flight attendants. Besides the fact that they are "easy on the eyes", they are ALWAYS smiling. I swear, if the plane was on fire, they'd be at the emergency exit with a pleasant smile on their face guiding passengers down the emergency slide. Always smiling. They were constantly up and down the aisles on our intra-Japan flights offering blankets, pillows, drinks, and smiles. Very friendly, very professional, and very polite. They start and end the obligatory emergency announcements with a bow. The aircraft are clean...super clean, with extremely well-maintained interiors. Not a single stain to be found on the carpet or on the seats...the planes we flew on looked brand new! We flew on a 737 from Narita to Fukuoka, and 777's back to Haneda and across the Pacific back to Los Angeles. The 777-300 trans-Pacific flight was equipped with the NICEST seatback entertainment system I've ever seen. A USB connection to keep iPods charged, a good sized TV screen with a great quality picture. A route map, accurately showing your location and distance to your destination. More than a dozen movies to select from. EVERY plane should be outfitted with this system. And I was in ECONOMY class...business class and first class presumably had more entertainment options. The food on our Tokyo-LA leg was incredible. Yes, airlines CAN serve delicious food. ANA self-caters and does a helluva great job. I ate Kalbi beef, rice, vegetables, miso soup, and Haagen Dazs Vanilla Ice Cream for dessert. I was so full from that meal, that I skipped the breakfast offering...an omellete with bacon. It looked good, but I couldn't eat anymore. We had an extremely tight connecting flight back to Chicago, but that wasn't a problem. ANA gave my wife and I "express" cards that enabled us to go through a shorter line at immigration and customs at LAX and we made our connecting flight back to Chicago with 10 minutes to spare. It would have been with more time to spare, but for the incompetent and inefficient security line at United's Terminal 7 at LAX. I don't know how ANA does it. The service, the aircraft, the journey...the whole product is just vastly superior to U.S.-based airlines. And they are profitable too, making more than $400 million over three quarters last year. Next time I fly to Japan, I'll fly All Nippon Airways all the way! read more

Their customer service is horrible. I needed to be seated next to my child because he has medical condition and they refused to change seats. I was told to deal with this at the airport. Horrible customer service. read more

I remember the first time I went to Singapore and missed my flight in SF. ANA stepped in and found a way for me to make it to Changi airport. So as a result they put me in Chicago to catch a connecting flight at Narita Airport. It was not the best thing that happened to me but the crew on-board my flight was really nice and treated me like family. Who knew one failed boarding in SF will bring me some Japanese hospitality? I really enjoyed the economy class even though my original flight was business class. The seats were really comfortable and I loved the on-board entertainment. Ever since then it was the best experience ever. I never knew a Japanese Airline would be so cool. Of course a year later I never missed a flight again. https://youtu.be/BbYcMLOqQP8 read more

Is it possible to not feel a landing? Or turbulence on a 14 hour flight? What the heck! Okay, okay. So, the no turbulence was probably a fluke. However, I'd say that flying ANA was really smooth. I wish I could fly ANA normally, though an ANA domestic flight on one of those cute painted-up planes was another matter... the poor thing seemed like it was about to burst apart, and the flight was really, really cold (granted they offered blankets, but it was before everyone was seated). Okay flight though. But enough on tiny domestic flights because the international ones are where it's at. Frankly, I've never enjoyed domestic flights unless they're in the states. The service here is top notch. We were aboard a returning flight from Chicago to Narita where the crew primarily spoke Japanese but don't worry if you don't know a lot. We actually ended up on the ANA flight through United since they didn't have a plane going to Narita at the time. So after our single United flight, it was ANA the rest of the way. I'm actually really glad for this, since I wasn't too much a fan of United by the time I boarded one of their planes. My favorite part about the flight was the foot rests in economy. We usually fly economy and most of the time it's a painful 14 hours, but the ANA flight was very comfortable. The plane was clean, attendants were top notch, and everything ran very smoothly. I love that they serve black tea with a lemon slice and sugar spoon after meals. On the matter of meal count, there aren't as many meals and snacks as on a Delta flight but that's okay. They have more food options on their menu. We had ordered the vegetarian meals, and they weren't too bad, I suppose. I stayed asleep for most of the flight so, if they had snacks offered during it then I wasn't awake to receive it, but I know they were rice crackers. Huzzah! Crackers! In a nutshell, it was an outstanding flight. On the other end, ANA didn't allow us to pick our seating online, but if you ask at the desk before the flight they can situate you... but just hope you're lucky and get the seating you want. The whole arrangement was odd, but we lucked out and got the right seats. ANA service at Narita was also super friendly and very helpful. They'll make sure you're set. read more

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I can't say enough positive things about ANA's commitment to customer service. After Chicago weather delayed the first leg of our flight, making it impossible to catch the second leg, the representatives at ANA worked extremely hard to get us on a flight that was convenient. Our original option was a 14 hour layover waiting for the next flight, but after seeing we were traveling with an infant and 5 year old, our entire itinerary was switched to give us a 6 hour layover at a different airport. I didn't even have to ask, they took it upon themselves to help. Thank you for being so family friendly, helpful, and kind during what I'm sure was already a stressful situation for your staff! We will be flying ANA from now on! read more

This was the first time I used All Nippon Airways. Chicago to Narita, then Narita to Manila was the flight I booked with ANA. The world class service started when we checked in, and the lady behind the counter moved our seat to the "Exit" row so I can stretch my legs for the long 14 hr flight. Each seat had its own monitor, needless to say I was happy about that. The food was pretty good for airline food. They give you a warm towel before every meal...they gave us 2 main meals and 3 snacks for that flight. The flight attendants were on their A game. They were polite, courteous, and very helpful. The in flight entertainment was great, I watched Money Ball, and some Anime , and then I knocked out cold for a few hours. The connecting flight from Narita to Manila, was just a continuation of the great service. They gave us a late meal even when it was just a 4 hour flight. I promise to fly this Airline the next time I travel to Asia. What a great experience!!! read more

Yayyyyyy! Kompai! If you are looking for great airfares to Asia, there's a little known secret (well maybe not now) that All Nippon Airlines has great economy fares with 5 star service - and not just to Japan! Go to their website, they update fares constantly, and check for the lowest of 3 economy choices. When you buy directly from them you bipass the middle man making purchases and changes cheaper/easier. Airline is clean, timely, super nice attendants! Nice food and drinks! Imagine, sushi over the pacific! Very professional! If only they were with my main frequent flyer... that's probably it's only fault. Of late they have also changed some planes to give economy class a business class experience (bigger seats and leg room) called econo-plus. They do their part to be green by encouraging passengers to use the bathroom before boarding, you be shocked how much plane doody costs the environment! read more

I save the 5 stars for Asiana, and Singapore, but this is a truly excellent airline! The politeness, professionalism, and quality of product are outstanding with ANA. And this part will be specifically for the "Premium Economy" - basically, it's not Business Class, but it's not Economy ! Definitely more comfortable - I slept very well and the legroom is great. But the food lacks for sure - it's not up to par with the premium classes. But, for a very reasonable fare (sub $4K), you can get a nice seat. Ok it's pathetic that ALL of economy is not like this, but that's the game that's currently being served in this business. Really, they deserve our business (over the US carriers). They try, they care, and they deliver, so we should "punish" the US carriers until they feel the pinch enough to be motivated to improve. It's the only 'voice' we have. See you on ANA ! read more

ANA internationally and Japan domestic is very good and puts any American-based airline to shame. Food is generally better than the above mentioned airlines too. Flight attendants that actually care? You got it. Just do not get the 7 allergen free meal. I have a gluten allergy, but decided to get the regular meal on my return flight... That was one of the worst meals in air or on land that I ever had the displeasure of attempting to eat. The nutritionists clearly have not taste tested any of the food they are serving. I would give the allergy free meal a -5 if I could. It was that bad. Aside from that, excellent airline. read more

I have been fortunate to fly ANA on the 777-300 ER from Chicago to Tokyo a few times and it is a wonderful experience. The ANA staff is great for checking in to boarding and especially during the flight. The 77W has ANA First Square suites, Business Staggered, Premium Economy, and Economy. While the old First Class product was great the new Square suites are a big improvement. It is very private and comfortable. They bring memory foam bedding and pillows for uses when sleeping on this long flight. The food and services is excellent. Business Class on is aircraft is also very comfortable and enjoyable. One funny yet nice thing that ANA adds to their aircraft is Japanese style toilets with bidets. Nice touch. I will happily fly ANA again and think they are second only to Singapore Airlines Suites for the US to Japan routes. read more

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Great experience. Wonderfully helpful customer service. A little confusion with the return flight on their partner airline but easily fixed. Attendants are nice food was better then expected I would definitely recommend flying with ANA. I know I will fly with them again. read more

Oh my gosh. Why have I never flown this airline before? After a mishap on United's end, we ended up on a ANA flight - and they blew away my expectations. We should be benchmarking customer service companies after ANA. Top notch. read more

Flew ANA from chicago to Sydney with connection thru Tokyo. The customer service is best in class. Their food was inedible. Their fares were best compared to others. But here's the issue. . My luggage didn't arrive when I did. It arrived FIVE days after! So for my two week vacation I had no clothes for almost half of it. My bags went to a Portland Maine. I tracked with my son and his bags arrived no issue. They kept telling me my bags would arrive each day and for four days straight I got "sorry your bags didn't make flight dunno why sorry for inconvenience". Seriously!?!? For all my troubles they offered $100! Huh? I screamed and complained and they finally said okay okay how about $200? Really? They paid in cash and then sent me a link to allow me to contact customer service. Impossible. I get it mistakes happen but fall over backwards to make amends. They didn't. They smiled in the courteous polite manner they always display and screwed me. Always pack some carry on clothes! read more